Folio estate agents in London

★★★★★ 5/5

Google

I have been renting from Folio for 6 years now and have seen a dramatic improvement in their customer services recently. For example, I just had an issue I needed sorted this week (totally my own fault!). Dan and Sharon were so helpful and friendly throughout the process of sorting it out - I'm so grateful!

Sarah · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

We rented through Folio London for four years and can speak highly of their properties, services and overall professionalism. Our property manger (Daniel Novitt) made our time renting from Folio a real joy, ensuring all issues were dealt with quickly, fairly and to a highly satisfactory level. Would defintely rent through them again.

Albert · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

I must confess there has been an amazing difference with Daniel N handling my apartment when I need some replacement - his response time is first-rate, his follow-up and customer service approach speaks very well of him. Please keep it up. You left a very good and improved impression of Folio!

Engr · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

I've moved into our cosy Chiswick apartment just over two years ago with my partner. Our move was swift and did not pay ANY agency fees thanks to Folio! So far had a wonderful experience, as after all some things do go wrong from time to time. Boiler, water issues solved within days and even got free furniture or our own choice at request! Can't praise them enough! Special thanks to Jey our portfolio manager who sorted it out all for us!

Laszlo · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

The best experience I have had renting a property in London. Tomas and the team at Folio were communicative and straight forward at every step of the process, from making an enquiry to the move in day. We are really pleased with the quality of the property and would recommend Folio to anyone looking to rent in London.

HH · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

Many thanks to Folio London to make our moving process so smooth. The staff are extremely professional and friendly; and the properties are superbly kept! Especially, we want to thank Jade, who helped us with all our requests very kindly and very promptly! Big thanks :) We would like to recommend Folio to anyone looking for a home in London.

Pengyu · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

I have been living in a flat with my friends rented from Folio for the past 2 and a half years and I love every second of it. Our property managers have always been helpful but for the past few months the help was more reliable than ever since Daniel Novitt joined the team.

Violeta · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

I have rented a flat with Folio. Property is well kept with nice forniture. Special thanks to Sharon. She is the superstar of the agency. Patient, professional and passionate. She personalised the service and followed through every single step until I got the property more suitable for me. If you are planning to rent with Folio London ask of Sharon and all your dreams will come true, hassle free.

Federico · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

We've been renting with Folio for over 4 years now. The flat is beautiful and the development very well kept. Daniel Novitt is our property manager and has always been very helpful and super quick dealing with any issues. I would highly recommend Folio for the best renting experience.

FK · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

We have been tenants for almost 2 years at Folio London and we have been so far very impressed by their services. The property was brand new when we moved in and all was perfect. Any query is answered very quickly. Their staffs is very friendly and professional. We are very happy with our overall experience with Folio London.

Kévin · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

Not lived her long but for my first experience of renting I love it. My flat is stunning and they're so quick to help! Had a few issues when moving in at first but one phone call to the admin team and things were fixed within the week! Also ... Loving the parrots and my Buffy the vampire slayer like view from my living room haha

Nicola · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

Folio London has been a fantastic exception from many agents out there. I feel like finding a new home is such an important decision and yet most agents won't allow 20 minutes for you to see the properties nor answer half the questions you might have. I had the pleasure of being looked after by two excellent Property Managers Ruth and Ciara. Their service was extremely professional and efficient. Ruth took her time showing me the property and answering all my questions. Ciara answered my emails promptly making the application process smooth and fast. I felt confident and happy with my decision of renting from them. All the paperwork is done online in a very clear and straightforward way so you don't feel overwhelmed by the process. Quick and painless. Their properties are well kept and all requests dealt with in a timely manner. I highly recommend Folio London. I don't often give 5 star reviews but in this case anything less would be unfair.

Albie · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

Have been a Folio tenant for around a month now and so far it has been great renting from a private landlord that is actively involved in managing the property. Tomas has been a fantastic property manager - he's helped sort out issues like lost keys and missing heating on the day itself, without need for me to chase up on individual companies through their non-responsive customer service hotlines individually - something that I can't really do whilst busy at work anyway. Really appreciate all the help!

Eunice · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

I have been renting with Folio since 2014 and we could not recommend them enough! The company are very respectful to their tenants, the prices for the flats are very reasonable and there has yet to be an issue that has been left unsolved; considering the horror stories you hear of renting in London, Folio is truly a gem in the rough and we’re glad it’s who we’re renting with. We’ve had a number of property managers over the course of our tenancy, a particular shout-out to the current manager Daniel Novitt whose professionalism is impeccable and who deals with matters instantly! We have recommended renting with Folio to a number of friends and family and we would recommend them to anyone looking for professional, honest and high-quality service to go alongside their rented space.

David · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

After having previously rented with a few smaller private landlords, we didn't know what to expect when we began renting with a much larger landlord, Folio London, however we have been pleasantly surprised! We have been renting with them for two years and whenever we have had any issues that have needed resolving, our manager has organised a solution extremely quickly and efficiently. Folio have always made very clear to us their availability and all of their communication channels as well as their emergency number, and our manager is also highly responsive by phone and email. Whenever we have had any issues (which is rarely) they are resolved immeninetly. When we moved in the process was simple, well-organised and protected us from any problems that we may encounter down the line. Our flat was exactly as we expected and although there have been some changes to the property, they have all been for the better. Overall, we have had a good experience with Folio and look forward to continue renting with them.

Christie · 15 June 2019 · Folio London (2)

★★★★★ 4/5

Google

I have rented with Folio for nearly 2 years. I must say the service has substantially improved from when I moved in. You guys are making things right. The recent agent who has been assigned to our property, Daniel, has been very helpful and responsive. Keep up the good work!

Erika · 15 June 2019 · Folio London (2)

★★★★★ 5/5

Google

Rating only, no written review.

Notting · 15 June 2018 · Folio London (2)

★★★★★ 1/5

Google

Really the worst company in London! Their organization is horrible and their costumer service is even worst!!! They are not efficient at all and not helpful. You need to call them many times because they change their team so quickly and you need to repeat the same things all over and over again. Stay far away from them if you can. Really don’t know how is it possible they have 4.6 out of 5 stars!! All fake reviews probably.

Lindsey · 15 June 2018 · Folio London (2)

★★★★★ 1/5

Google

The worst I've ever experienced with a landlord, they made our lives a living hell for a whole year. They refused to repair our hot water issues and their customer service is unbelievable. Avoid Folio!! I wish I could leave 0 stars.

Lizzy · 15 June 2018 · Folio London (2)

★★★★★ 5/5

Google

I have had great experience with Folio London, renting with them for over a year. Folio London team is very helpful and friendly, especially Sharon Taylor, always willing to help us sort out our requirements asap. Highly recommended!

Janka · 15 June 2018 · Folio London (2)

★★★★★ 5/5

Google

My dad has rented from Folio London for the last 4 years or so and we have been very pleased with them. Sharon Taylor especially has been of great help and takes care of my dad's flat's needs/issues.

Jennifer · 15 June 2018 · Folio London (2)

★★★★★ 1/5

Google

The worst experience with a company in almost 4 years that I have lived in London. If you ever suffer intimidation, bullying or harassment by other flatmates to the point where your health gets compromised by it, and get in touch with the landlord, in this case Folio London, don't expect that they will follow their legal duties or even Notting Hill Housing to follow their own procedures. Their policies regarding these issues stated in their website are admirable, though they don't follow them, at least in my case. The team was really unprofessional and I had to chase them for answers regarding this serious matter. They have shown a very poor communication within their own departments, which is why they did a mess with the resolution of my case, explained below. It also shows the lack of efficiency they have as employees. I was in a joint tenancy agreement with two other tenants. Folio London told me that my only solution was to leave the premises myself. They also said I could only leave the property if the other tenants pass the reference procedure and accept to sign a new contract with me out of the lease, as I still had responsibilities as a formal tenant. So I waited for that and asked several times to be informed or updated, because if the other tenants have failed the referencing, I would have to remain in the property, so I needed to be informed. The most unprofessional thing they did was to sign a new contract without my knowledge and proper confirmation (rightfully they can't do this) leaving me out of the new contract and not communicating it to me. They took my name out of the lease illegally, did not inform me about it, and let me be in a situation similar to an unlawful eviction. They excused themselves saying that mistakenly they forgot to write to me and let me know that they took my name out of the lease. I also made a formal complaint to Notting Hill Housing, which is the parent company of Folio London, and they did not respond to it so I had to chase them as well. Their policy state that they will answer within 10 working days, which they didn't. When they answered, they did it in a certain way to protect their name as a company, but it's despicable when you don't speak the truth or twist the facts. If you wonder with who I got in touch with, I had to handle the situation with Lizzie, Sharon, Lauren and Katia mainly. Such horrible experience. Their actions really affected me negatively as I went through hell during the whole time I spent there. If you are a tenant with Folio London, or a future one, I hope you never find yourself in a situation like this, in a "house", confined in your room, where you feel threatened, scared, depressed and broken and having a helpless and careless landlord, who refuse to help and take action, but instead put more obstacles and step on you more. Note: During the whole time this was happening, I got in touch with the Citizen Advise Bureau, the England Shelter, my council, the police and even with a solicitor, and they all agreed that the landlord, in this case Folio London, was the one able to take action. But they did not. Last but not least, if you feel curious about it or if you doubt about the veracity of this review, please feel free to write me. I would gladly show you the long emails where you can check all these facts. Everything that is written here is 100% truth. And Folio London team, if you read this, you can save your time in writing me an answer where you justify your actions and protect your "reputation" as a company again

Sue · 15 June 2018 · Folio London (2)

★★★★★ 5/5

Google

My boyfriend and I are currently renting with Folio London. Really great management services provided by friendly and competent staff, expecially our manager Sharon. She always look after our requirements and arranges for professional contractors to come and deal with them. Highly recommended!

Antonella · 15 June 2018 · Folio London (2)

★★★★★ 5/5

Google

I have been at my current place for almost two years now. In my past I've rented apartments through an agency and directly from a single person. There's so much delay when the agency has to run everything through the Landlord and with a single person, it's sometimes hard to have a professional relationship. Having Folio (a whole organisation) as the direct landlord has been by far the most convenient and efficient. Our property manager Deniro has been friendly and helpful from the day I first viewed the place. He has always responded to our requests in a timely manner both by phone and email. Replies to our enquiries and arranging for professional contractors to come and deal with our issues have always been prompt. Viewing, initial contract, inventory check, moving in, background checks, adding a tenant, replacing tenants again and new contracts - everything has been always super smooth and the online systems that are used for some of these operations are well suited for the purpose. Don't have a single complaint, highly recommended!

Michal · 15 June 2018 · Folio London (2)