Trusted Agent profile

Folio estate agents in London

4.4

★★★★★ Great

1,489 reviews across 2 offices and 3 platforms

Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.2 / 5

507

Reviews on Google

All 2 offices

Facebook logo

2.8 / 5

16

Reviews on Facebook

All 2 offices

Trustpilot logo

966

Reviews on Trustpilot

Business-wide

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Our offices

Folio's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 505 reviews on Google only. Show every review

5/5

Google

Rented housing for 3 years. Really cheap rent for Ealing/London, maintenance always quick to respond. Friendly and easy to talk to abotut anything

Peter · 15 June 2019 · Folio London (2)

5/5

Google

We have been renting with them for a year now, and its an absolutely beautiful place. The landlord is wonderful and gets any issues resolved quickly. Very helpful and friendly people.

Emily · 15 June 2019 · Folio London (2)

5/5

Google

Folio London are both a friendly and professional organisation that put their tenant needs first. I would not hesitate to rent a property through Folio London again.

Kenan · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

HI Kenan, thanks for your great review, we hope you continue to rent with us for a long time!

5/5

Google

Hands-down the best experience I've had in all my years of renting! So quick and proactive when responding to any questions or issues, very professional and approachable - I'd recommend them 100%.

Roy · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Roy, we are so happy to hear you've had such an easy experience with us, thank you for taking the time to write us such a nice review! Kind regards, Team Folio.

5/5

Google

Hello, our experience with Folio London was very good and positive. Jey Velupillau was very professional kind and always available for us, every time when we tried contact him, he always picked up and was ready to help. Thank you very much from us

Zuriana · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Zuriana, thank you for your positive feedback. It is greatly appreciated. Kind regards, Team Folio.

5/5

Google

I’ve never rented a flat as I own one back home and after reading a lot of posts about difficulties one might face while arranging a tenancy in London, I’ve become discouraged and anxious. But the reality proved to be completely different as I’ve come across Folio London. For the first time I couldn’t believe that they don’t charge any fees and their policies are so transparent and easy to comprehend. But it’s all turned out to be true. We've chosen a flat in Halo Tower in Stratford and it's been easy and fast to arrange a viewing. The letting process's been well organised and quick too, you simply submit everything online without any headache. Folio's Tomas Mogilenko is a true professional and I wouldn’t hesitate to recommend working with him to anyone who’d like the letting experience to be smooth and effortless.

Artem · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Artem, thanks so much for your fantastic feedback. We have shared this with the team and are so glad we could help! Team Folio

5/5

Google

Great company in letting homes in London. They are very different to a typical estate agent. These guys are the actual managing agent for the builders and cut out all the usual fees and admin in between. So it’s easy and straightfoward. Highly reccomended!

Emann · 15 June 2019 · Folio London (2)

5/5

Google

I did rent from folio London for 4years. There is is no hidden fees,and after 4years there was no problem to get back my deposit. If there was any problems with flat,they always act fast and resolved them. Special thank you to Daniel Novitt,he is doing great job!

Arnis · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Thanks Arnis for your lovely feedback! Team Folio

5/5

Google

I have been with Folio London for 2 years. I am satisfied with its professional services. So I recommended my brother to rent another property that is managed by them. It is a great experience!

李梦 · 15 June 2019 · Folio London (2)

1/5

Google

I don’t know how Folio can reach almost 5 stars MAYBE they are all fake reviews.Take my suggestion and STAY OUT from anything that has Folio as a management team. This is the worst housing association and landlord ( for me ) that I have ever had in London. They are not helping you at all if you have any problem is better for you to fix it yourself because they are really difficult to reach by phone (they can also lock your number) and even more via email. The team is continuously changing (I wonder why) and you have to repeat them everything back again. If ( and that's a big IF) they answer you they are always in a defensive mood and not helpful at all. WORST WORST WORST COMPANY EVER. I'm really fed up with them is always a nightmare when something happens in my house and I know I have to contact them ( that's a pity though cause they have really nice apartments that lose completely their value with all the problems you have after) Hope that with this review I can save you some time and mental health dealing with them in the future, I would have loved to be warned before signing the contract with them)

Alexia · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Alexia, rest assured our reviews are most certainly not fake they are from a range of our tenants across our portfolio. In regards to your review, we are so sorry to hear you are dissatisfied with the service so far. We have informed your property Manager who will be in touch shortly to resolve your issues. Thanks, Folio

4/5

Google

very impressed by the professionalism and efficiency of Daniel Novitt & Sharon Taylor. Both very quick with their replies and actions to any issues we had. We've recently moved out but will definitely recommend Folio esp Daniel to manage accounts.

Inshaaf · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Sweet, thank you for your positive feedback. We shall pass your comments on to the Property Managers. Kind regards, Team Folio.

5/5

Google

We've been so impressed with how easy and convenient Folio has made the whole renting experience. We fell in love with our flat the moment we saw it and couldn't be happier with how it's all worked out. Thank you Scott at Folio for being a total delight, and for making everything so fun and easy!

Bekah · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Bekah - Thank you for leaving us such a lovely review! We shall pass the message onto Scott. Kind Regards, Team Folio.

5/5

Google

I really love living here. The site manager is just across the road if we have trouble, and the place is beautiful with a mezzanine bedroom! We received a lovely great big move in hamper when we arrived with all the necessities plus tea and biscuits! Great place, great people :) Very happy!

Natalie · 15 June 2019 · Folio London (2)

5/5

Google

I’ve been renting with Folio for more than 2 years and most of my friends are still mindblown when they hear about the great price and service offerd by Folio. Our property manager Daniel Novitt is our superhero - repairs are organised quickly and efficiently, the lovely people sent are talented and work is finished only when the customer is happy. How awesome is that!!

Karina · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Karina, Thanks for your review. Dan will be pleased to hear you've had such a great experience with us!

5/5

Google

I lived for three years in a Flat managed by Folio. Folio always offered a great support and I'm very satisfied with them. Daniel Novitt, my current manager, always responded to my queries professionally, politely and efficiently. I'm very pleased with my experience with Folio and Daniel. Truly recommended.

Renato · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Thank you so much for this review Renato - we will make sure Dan knows how happy you are. We hope you continue to enjoy living in your Folio Flat! Kind Regards, Folio Marketing Team.

5/5

Google

The managers are extremely helpful and reply within 24h usually. If something needs to be fixed they are sending contractors very fast and often go an extra mile to help tenants. Very happy with the service both on professional and on a personal level.

Evghenia · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Jenya, Thank you for your great review, we are glad you are happy with the service we proud. Kind regards, Folio London.

5/5

Google

Making simplicity out of complexity, that's Folio London, from the initial viewing, to tenant referencing and moving in, its been seamless. Thanks to the agent who helped us and nothing was too much trouble. As for the apartment well, double walk in shower, brand new and stylish living areas and bosch appliances, Folio London are up with the best of the best in the world, we know all those companies as house hold names, only the best become that and Folio London are now added to that list of companies that do it all the right way. Thank you ... Perfect in every way!

Anthony · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Anthony, wow what a fabulous review. We shall pass this onto your property manager, I am sure she will be delighted to hear about your enjoyable experience. Kind Regards, The Folio Team

5/5

Google

Renting with Folio has been a pleasure from day one - even before we moved in, the lovely site manager, Lerayne, helped us choose a property! The neighborhood is lovely and well-kept, and the site team are very helpful with any problems we have. Truly an organisation that puts people first!

Ashley · 15 June 2019 · Folio London (2)

5/5

Google

I have been with Folio for 2 years already. My property manager Lerayne has been very helpful in any case. Lerayne made moving in as simple as possible, sorted out all our queries with the property with ease and always happy to help. Folio and it’s staff are definitely a good recommendation. Many thanks for taking care of me and the property. Donata

Donata · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Donata, We really appreciate your fab review and will pass along the message to Lerayne - we hope you continue to enjoy your time living with Folio! Kind Regards, Folio Marketing Team

5/5

Google

Recently rented with Folio at Stratford Halo. Viewing set up nicely by Tomas and we were shown everything in detail what the building offered us. Very smooth renting process. Everything done online, including all payments and signing of contract (unlike my previous agency which called us to their office). Best part is that there are no Admin or Agency fees. Prompt reply to our questions over emails and Tomas was very helpful. Would highly recommend.

Prateek · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Prateek, thank you for taking the time to send us feedback! We shall pass on the message to Tomas our Portfolio Manager at Halo. Kind regards Team Folio.

5/5

Google

Our experience with Folio has been excellent. Tomas was extremely helpful from the beginning, helping to arrange a viewing and accomodate our needs at very short notice. Tomas has answered all email questions thoroughly and promptly and has always been helpful and friendly on the phone. The whole process for signing has been very professional and slick - the online systems are very easy to use and clear. Looking forward to moving in! 100% recommend Folio.

James · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi James, thank you for taking the time to write us a review! We shall pass on the message to Tomas our Portfolio Manager at Halo. Kind regards Team Folio.

5/5

Google

Together with my wife we are renting a property from Folio London. There is no words that I can find to describe how great this guys are. First of all - they didn`t charge us crazy amount of "entry fees" like other agencies do. Before we moved in to the property, we got a list of furniture that they can provide. Some of it brand new !!! It is very convenient that they own the property so there is no "landlord delays" involved. All decisions are very quick. They are very flexible with any changes made within the property. Our agent Jey Velupillai always says that He is here to make us happy :) And we are indeed ! When we had a problem with a boiler it was dealt quick and painless ;) and Jey was checking few days after if everything was fine. Professionalism and high customer service level. Best "Landlord" we`ve ever had !! :D

Michał · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Hi Michal, what a lovely review, thank you for taking the time to write it! We are so happy to hear you've had such an easy experience and are so happy with you new Home. We will pass on the message to Jey who is one of the property managers here at Folio. Kind regards, Team Folio.

5/5

Google

This is my first time living in London, and Folio has made the transition as easy as possible. My lovely property manager, Daniel, always gives me fast response if I have any questions or issues. Folio also do not have any extra fees, which is great.

Malene · 15 June 2019 · Folio London (2)

5/5

Google

I have been with Folio since January and have found it to be a great experience and Daniel our property manager (Tandem Centre) has been fantastic and made moving in a doddle, sorted out any and all our queries with the property with ease and always happy to help. A pleasure to rent with.

Olly · 15 June 2019 · Folio London (2)

Agent replied · 13 June 2024

Thanks so much for your great feedback! We shall let Daniel know. Regards, Folio

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Folio

Which Folio office has the most reviews?

London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.

Where are the Folio offices?

The two Folio offices, by town:

Reviews may appear on more than one platform.

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