Trusted Agent profile
★★★★★
1,489 reviews across 2 offices and 3 platforms
Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.
507
Reviews on Google
All 2 offices
16
Reviews on Facebook
All 2 offices
966
Reviews on Trustpilot
Business-wide
Folio's two offices, most reviewed first. Each has its own page.
Showing 505 reviews on Google only. Show every review
5/5
GoogleTonte in Porters Edge was helpful in sorting a wardrobe issue I had. Fast and well communicated as well.
Hi Thanyarat, Thanks for leaving us a 5 star review on Google, we really appreciate it! Have a great day, Folio Marketing Team.
5/5
GoogleI have had the best experience with them since I started renting. Daniel Novitt has been especially helpful to me regarding repairs.
Hello Rene, Thanks for your kind review. We will pass on your kind words to Daniel. Thanks, Folio Marketing Team.
5/5
GoogleMatthew O'Neill is very efficient and nice, the process of moving in goes on very well with his help, the plat is nice and advanced. everything is perfect .
Hi Fan, Thank you for your lovely review! We have passed your feedback on to Matthew and the Team. Kind regards, Folio Marketing Team.
1/5
GoogleFolio London has turned empty apartments in their buildings that they couldn't rent out into dorm rooms for students on exchange programs and serviced apartments for travelers. Students are noisy with their partying and travelers are constantly in and out of the buildings.
Hi David, We're sorry that you feel this way. You can email us at marketing@foliolondon.co.uk with your address and state your issues so we can look into this for you? Thanks, Folio Marketing Team.
1/5
GoogleHaving a worst experience while dealing with them. I am chasing them since past 3 weeks and no response. They are not willing to show the property. I have already shown my interest in their property. I won't recommend Folio to anyone else. Disappointed
Hello Aditi, Sorry that you feel this way. We have been informed that you have been in contact with The Lettings Team to arrange a viewing. Thanks Folio Marketing Team.
5/5
GoogleWe had really great experience with Matthew O'Neill during viewing and contract signing. Would recommend! We really love our new flat!
Hi Pavel, Thanks for your kind words! Have a nice day. Folio Marketing Team
5/5
GoogleI would like to say a massive thank you to Ella Nash and the rest of the team. I cannot recommend this company enough. Very professional, helpful. Reasonable rent prices, properties in excellent condition, low bills and great location. Thank you again!
Thank you for this lovely feedback! We have passed your review on to Ella and the Team. Regards, Folio Marketing Team
5/5
GoogleA massive thank you to Adam Prince for everything he has done for me and my husband! He took into account everything we wanted in a property and was patient and professional throughout the whole process! Even after viewing so many houses we always found our way back to Adam because of the service he provided. Thank you so much Adam, you have been a star to us! Jamila and Moshin
Thank you for this lovely review. We shall pass your feedback on to Adam and the Team. Regards, Folio Marketing Team
4/5
GoogleDespite the short time as our property manager, Aimee has been an absolute gem. Really nice and helpful, and always communicated with us and ensured we had a smooth check out process!
Good Morning Victoria! Thanks for leaving us a nice review. We're pleased to hear that you've had a great experience renting with Folio! Thanks, Folio Marketing Team.
5/5
GoogleLong and the Team at Porters Edge do an incredible job everyday. The concierge service in particular is brilliant and I cant thank them enough for being at hand at all times of the day. Keep up the good work guys! Ben & Sarah
Thank you for your wonderful review Ben and Sarah! We appreciate your feedback. We have passed your message onto Long and the Team. Kind regards, Folio Marketing Team.
1/5
GoogleTerrible experience, I have fully moved in a couple of weeks ago and since then I'm finding all kind of issues which the property manager and Folio doesn't want to fix, they are not proactive and very slow. First of all they are using cheap materials and fast fixes which causes lots of problems, like I've got a problem with the toilet, the water tank was releasing only half a kilo of water, I told them that this will cause problems and it will lead to toilet been blocked. It got blocked every day but somehow I have managed to unblock till yesterday when it got completely blocked and unusable. There is another huge problem with my boiler - it is very old and it has two regimes -two switches one to heat water over night another one to heat anytime you want, but as soon as you turn on the second switch, the short circuit break fuse is turning off, which means that there is a short circuit created and someone can be killed in this case me. So, far they(Folio) didn't act quickly and well and didn't manage to resolve my issue, I don't have hot water all the time, and I can't use my toilet anymore. Very slow responses from the property manager and Folio team. To be honest I have read some reviews here and I always trust the negative review because they are more realistic and honest most of the time, but somehow I have decided to give it a try and so far may live become a nightmare, it is a disaster.....so, as one of the people recommended here .... don't ever try to rent with Folio, run far away from them that would be my advice. I wish I could give -100 points but sadly Google does not allow that.
Hi Veso, We're sorry that you feel you've had a bad experience whilst renting with Folio. Please could you provide us with some more details on email to marketing@foliolondon.co.uk so we can take a look further into this? Thanks, Folio Marketing Team.
2/5
GoogleResponse times are appalling. Once you have moved into your property they really don't care about any issues you are having. Property managers are impossible to get in touch with, and when escalating to management, it still takes weeks for an actual response. Properties are lovely, just a shame the customer service doesn't match.
Hi Charlotte, we are sorry to hear this. Please can you email marketing@foliolondon.co.uk with details of your issue and we can look to resolve this for you. Thanks, Folio Marketing Team
5/5
GoogleThe smoothest renting process ever had in London. Friendly, knowledgeable and efficient. Adam was an absolute star from initial viewing right up to the days after moving in. Always quick to answer all queries.
Thank you so much Gary for this review! We are happy to hear you have had a wonderful experience. We have passed your comments onto Adam. Kind Regards, Folio Marketing Team.
1/5
GoogleMade an offer on a property as well as put down a reservation deposit. Folio submitted 2 applications for the same address and gave the property to someone else. Broke my girlfriends heart and caused a massive headache. Filed a complaint which no one has responded to and have been waiting over 3 weeks to recieve my deposit back. Left my details with 3 different people. No calls, no reply.. Awful customer experience.
Hi Mantas, we are so sorry to hear this. We have raised this with the Team and we understand that you are in contact with our Head of Lettings. Kind regards, Folio Marketing Team.
5/5
GoogleWe have been renting for 2 years with Folio London and our experience has been excellent. Anytime we required assistance Lerayne Nisbett (our letting agent) has promptly replied and solve any issue. With Folio London we really feel safe and secure in our house. Yohabel & AbiolaPositiveProfessionalism
Hi Yohabel, We're pleased to hear that you're satisfied with the service you've received from us over the 2 years you've been renting with us. Thanks for writing this review and enjoy your day. Folio Marketing Team.
5/5
GoogleThe most fantastic company and landlord - our property manager was Lerayne Nisbett, who is absolutely fantastic and was always available when we needed her - nothing was ever a problem. We’re gutted we had to move out (we moved abroad - we’d have stayed otherwise!) can’t recommend enough!!
Hi Alice, Thank you so much for your lovely review! We have passed it on to Lerayne and the Team. Wishing you the best of luck in your move! Kind regards, Folio Marketing Team.
5/5
GoogleWe feel so happy to let the whole world know that Tonte Douglas of Porter's Lodge has shown himself as an effective manager; even on his first day with us. We lodged a complaint with him over our toilet seat problem and he got it sorted within 24 hours. This is highly commendable. We use this opportunity to wish his predecessor, Long Wei Chan all the best in his new position. He did quite well too; especially with the many teething problems that faced him here at Porters Edge when he was manager here.
Hi Isaac, Thank you for your great review! We're glad to hear that Tonte and Long have been doing a great job at Porter's Edge. Have a nice day, Folio Marketing Team.
1/5
GoogleMaintenance is zero Admin too zero Ask for any repairs to be done, over a year now, still not sorted out. Only conerned for rents coming in time. What about tenants comfort? Most of the time they say we getting in touch with the Contractors? Email them, no reply No courtesy to get back. Atleast value the tenants who pay rents in time by standing order without any hassles.
Hi Nimrata, We're sorry to hear this. Please could you send us an email detailing your account along with your address, so we can look further into this? Thanks, Folio Marketing Team.
1/5
GoogleIt's beyond me how Folio has amassed a 4.6-star rating, has me questioning the validity of these reviews. Folio hands down have to be one of the worst companies in the UK. Together, they have teamed up with Ballymore (Another corrupt establishment, check their reviews on Google) who own new build apartments which have been riddled with defects and we have only been here 3 months! The incompetency of both organisations is alarming. We are currently going through an audile as there is a leak from our flat running into the apartment below. The flood is so bad, they have had to move the tenants in the flat below into a hotel temporarily. They have been carrying works sporadically in the bathroom over the last 2 weeks. We have gone as long as 7 hours at a times without functioning toilets (We have had to urinate in bottles); Strangers walking in and out of the apartment all day; Loud noises from drilling and sawing, having to inhale dust and fumes from the work. I have had to take the days off work to ensure our belongings are safe whilst they carry out work. This is not even the shocking part...... Folio, are refusing to compensate us for the distress and inconvenience citing a clause from the contract stating they will not be giving compensation unless we are unable to 'live in the property'. It gets better, they said they will force entry in order to carry out works which are effecting their 'asset' (Which their manager said over the phone). In a nutshell, they expect over £1500/mo in rent whilst they patch up the shoddy work which has been done in these apartments (no fault of ours), we are not entitled to compensation, temporary re-location whilst the bathroom is under work. They can gain access at any given time if they see fit. They have no empathy, sincerity or remorse. I just hope the right person sees this and honestly reconsiders renting from these money-hungry cowboys, it would save you all the inevitable stress! I will continue to spread awareness and ensure people are aware of Folio's unethical practises. Please see pictures @Folio, please spare your disingenuous reputation management message below, we have communicated this issue with you numerous times on the phone and your incompetent employees have turned a blind eye. Do not try to save face!
Hi, we are sorry to hear about your issues. We are aware that a number of leaks have occurred within Ballymore's new build apartments. We are currently working closely with Ballymore to review these issues and appropriate compensation. Please can you call 0203 815 0193 to discuss this further. Many thanks, Folio Marketing Team.
5/5
GoogleI have never been so impressed with a letting agent as I have with Folio London. They have an amazing level of professionalism and the best staff. Lerayne Nisbett especially is an amazing member of staff who is always there to resolve any queries and is very efficient and truly cares. Lerayne has responded to all our queries efficiently and has made the whole renting process a pleasant experience. Folio London put their tenants first and it is valuable to have this sort of relationship with your landlords in this day and age.PositiveResponsiveness, Quality, Professionalism, Value
Hi Sarah, This is a very kind review! We're glad to hear you're pleased with the service you've received. Have a great day. Thanks, Folio Marketing Team.
5/5
GoogleMe and my partner are moving into our first rented apartment in and was matched up with Wesley from Folio. He made the process smooth and was extremely helpful. I will definitely be recommending Folio London to friends and family.
Thank you very much for your lovely review. We have passed your feedback on to Wesley and the Team. Kind regards, Folio Marketing Team
5/5
GoogleI really appreciate the service provided to me by Folio London and especially Lerayne Nisbett. She's very professional and always willing to give you a hand when you need it. Folio London are committed to putting their tenants first and always insure we receive the best service. With Folio London you are always in safe hands. I highly recommend Folio London to anyone who is looking to rent a property.PositiveResponsiveness, Quality, Professionalism, Value
Hi! Thanks for writing this review. We love hearing from our happy residents... Enjoy your day! Thanks, Folio Marketing Team.
1/5
GoogleWhilst all the formalities with renting from Folio was easy and straightforward, the state of the property I moved in was a total disgrace. Was promised a flat that would be professionally cleaned and repainted and all appliances checked over. Instead I was greeted by filthy and greasy home, selectively repainted in a hurry, there was more paint on the floor, tiles , kitchen worktops then actual walls. Oven door hanging of the hinges , broken lights , heaters. Credit to Lerayne and contractors who rectified most of these problems very quickly but in the end, I could not move in when I have planned whilst already paying rent. Had to wait around all week waiting for plumbers, cleaners and painters. Now when I finally managed to move in, the fridge turned out not working! It's been broken for over a week now! Thanks Folio for this great experience!
Hi Pawel, We're sorry to hear this. Please could you send an email to marketing@foliolondon.co.uk detailing what you are dissatisfied with, so we can report this to the correct department. Thanks, Folio Marketing Team.
2/5
GoogleOur experience with Folio was one of the best. Tomas is an excellent Portfolio Manager and helped us very much with arranging everything on our moving process. I have changed three different agencies and Folio and Tomas are way better than all of them. Very quick communication between us and Tomas, very professional attitude and the flat in Halo Tower is as amazing as presented on the viewing. I really hope our staying will be the same! Once again, totally recommend it and thank you Tomas very much! EDIT: after almost two years of staying here, I have to report that the building has become very loud and we’re having repeated problems with neighbours having parties on weekdays and playing loud music late at night & early in the morning. The management has failed to deal with the issue so if you are professionals looking for a flat you should reconsider Halo Tower. PS: our contract says we are not allowed to play loud music after a curtain hour but obviously this is not respected by the tenants and management ignores it so if you have loud neighbours and have to wake up early you’ll just have to deal with it or choose another place to move in.
Hi Petros, Sorry to hear this. Please could you send us some more details on this issue on an email to marketing@foliolondon.co.uk so we can investigate further into this? Thanks, Folio Marketing Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.
The two Folio offices, by town:
