Folio estate agents in London

★★★★★ 5/5

Google

The entire renting process from beginning to end was flawless. My letting agent Adam went above and beyond, explained everything in detail (great communication) always replied to my emails and phone calls. Highly recommended . Thank you so much. 🙏🏿PositiveResponsiveness, Quality, Professionalism, Value

Noureen · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

Terrible management and agents. I've never had this terrible experience like this Agency. Before I paid for Holding Deposit, I was in constant contact with them and they were following my work. After paying for it, nothing was done for me and I had to be in constant contact with them and follow up on their tasks, even very much sometimes they didn't answer me. Eventually, with the whole excuse of keeping the holding's deposit, and this is completely against the law, and I will sue them.

Iman · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

Thanks to Adam Prince, my sister and her family have found their new home and are so excited to move in!! He has been in constant contact had conversations with them and is such a legend no words can do the man justice!!!! Thank you Adam you deserve a pay rise!!! When I need a new place I know who I'll be on the blower to!!! Thanks mate!!!PositiveResponsiveness, Quality, Professionalism, Value

Miss · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

I had an amazing experience with this company, my agent Adam Prince was so helpful with everything and I feel 100% comfortable and happy with my new place. I love what the company stands for and everything about it, as ever other place refused me because of my circumstances. Absolute life saver 😊PositiveResponsiveness, Quality, Professionalism, Value

Georgina · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

The 1 star left is for Adam and goodlord who did a lovely job processing our papers for renting the property. Everything was very professional till in the day when we moved in. When I came to move in was a filthy flat with broken toilet sitt ,broken dishwasher door,no working lights in the bedroom and kitchen,broken freezer door,no electricity,no electric key for the meater,kitchen units covered in dirt and the urine and hair from the previous tenants still in the bathroom...All what they did was to give a fresh paint on the walls but not on the ceilings. I had to clean everything and try to fix all the urgent issues like the toilet sitt and to buy an electric meter key and to pay for the previous tenants who left a debt for electricity 😅 And the "cherry from the top of the cake" was that with the first rain I had water coming in to the flat and the builder who came yesterday said that he can't have access to the neighbour above to can fix the problem and is too expensive to be fixed so they won't do it and he left! I have rented this flat because of the parking space which was promised and the manager of the property give me number 97 and I got a note from a neighbour saying that was allocated to him with 6 years ago. After she give me 87 and another neighbour said that he bought the flat with 5 years ago and that belongs to him. I end up receiving death threats from one of my neighbours and promises that he will smash my car because I have parked on his parking space!(even after I have tried to explain the situation with wrong allocated spaces ) When I have complained to the manager of the building after a month of waiting we went back to day one when she said that will send a bulk email to everyone to confirm their parking bay.(she said the same thing with 3 weeks ago but she forgot about) Ofcourse she give me the 3rd parking space which belongs to somone else and by this point I had enough of arguing with the neighbours. Still NO PARKING SPACE AFTER OVER A MONTH AND WATER IN THE LIVING ROOM! I have asked for someone to fix my kitchen lights because was just hanging cables and they send a guy to cut the wires off and cancel the lights because is too expensive to be fixed when it goes wrong. So my experience with Folio was great till I have moved in 😅NegativeResponsiveness, Quality, Professionalism

Adriana · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

Having been renting for 2 years with Folio I would highly recommend them. Lerayne Nisbett is the best ever letting agent, she is lovely and brilliant at handling any issue we might encounter. Thanks for your hard work!PositiveResponsiveness, Professionalism

Luana · 14 June 2021 · Folio London (2)

★★★★★ 2/5

Google

Very difficult to get hold of, property manager and office phones keep going to answer phones. We’ve been without keys, we’re sharing 1 key between 3 tenants for nearly 3 weeks now and we informed Folio that we’d need 2 more fob keys on the day we arrived, it feels like we’ve been brushed aside each time we’ve tried to contact them as we just keep getting told that staff are working from home which is why it’s taking longer. This is unacceptable as it’s been nearly 3 weeks and businesses should have adjusted to working from home after 5 months. We have other issues with lights and the intercom that still haven’t been properly sorted and we’ve had to call multiple times even to get someone to pick up the phone. This has not been a smooth start to our renting process and the issues still haven’t been sorted so to say we’re exasperated would be an understatement. 2 stars for the fact that the rare time anyone’s picked up the phone they’ve been friendly, but this hasn’t translated into efficiency in getting the job done.NegativeResponsiveness, Professionalism

Ashleigh · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

This is our second time moving within the Royal wharf community and Wesley was our sales contact the first time we moved here and he helped us again to look for a new property again. He was so helpful and attentive. Whenever you call or message him, he will always make sure to respond and help. He is very efficient and anyone that will be in contact with him will not be disappointed! Thanks Wesley for helping us find a nice property!

Patricia · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

DO NOT USE THIS LETTING AGENCY. I have moved out nearly 3 months ago and still have not received my deposit back. I am a university student in need of the extremely high priced deposit, the letting agent left her job without handing my case over to anyone else and I am having to chase 3 months on with zero sense of urgency from the other letting agents this is breaching legal rules and I am not afraid to now seek legal advice. Also extremely poor service, leaving me without hot water for 3 weeks causing me to have to shower at work, the letting agent ignored my 30+ calls and emails, leading me having to physically go to the FOLIO office which then made her realise it wasn't the best idea to keep ignoring tenants who are paying nearly £2000 a month for rent. The most unprofessional service I have ever experienced. 100% NOT WORTH THE MONEY.NegativeResponsiveness, Quality, Professionalism, Value

Liv · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

After relentless and daunting searchings, viewings, phone calls and emails looking for a property it was a relief once I started to speak with Adam Prince. He was very helpful, professional, polite and responsive. Now I feel very calm, comfortable and excited to move into my property with the Folio team Daniel B

Captive · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

We just moved in into a new place in South Ealing, and this is our first experience with Folio. Since I requested viewing the property, the letting negotiator Mr Regan Compton was helpful, professional and very responsive. He managed all the process smoothly since the viewing to the contract and always followed up to make sure we were satisfied. We requested a second view to take measurements of the property, and he opened the property even though he was out of his working hours.

Paulo · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

Hassle free renting experience I had a smooth, hassle-free renting experience with Folio so far! Our letting agent Wesley was very kind and patient to help me out at each step of the way! From the virtual viewing to the contract signing, everything was great. I highly recommend them! :)PositiveResponsiveness, Professionalism

Elena · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

A nightmare. Letting agent stopped replying after we paid holding deposit. Never managed to arrange for a second viewing so that we could take measurements for furniture. Original bed from rented flat was not removed on time which caused us extra cost since we had to rearrange moving. Given only one key for entrance even though we're two people renting the flat. Video entry phone and bell are not working. After highlighting issues in the flat, other employees of Folio, particularly Daniel, were very helpful and tried to resolve everything asap which is great and appreciated, however, there should't have been these issues in the first place.

Hana · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

Totally amazing experience!!! Adam Prince was so helpful and always available. He made sure we found something within a price range that suited our family's expenses, taking into consideration the current rental situation in London. I felt so at ease and could ask and inquire on anything i wasn't sure about. He was warm, patient and lighthearted which is hard to find in many agents. Absolute Legend this man is and i can't thank him enough, would recommend him for anyone using this company. 🤗

Nayram · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

I cannot complain about the renting process with the letting negotiator as my previews review. My only concern is the after-sales and property management. When we got the keys, the flat was smelling like sewage, and it is still smelling and not to mention the place was dirty. They changed the toilet and cleaned the pipes underneath the kitchen sink, but it did not work. Additionally, we have agreed before signing a contract to have our mattress to be collected after we move, and it has been a nightmare to have it managed. It needs improvement in the property management level to keep customers with the same level of the sales process.

Leticia · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

This was by far the best real estate experience I've ever had. The sales consultant Wesley was really customer-friendly and did an amazing job. I've seen a lot of salespeople from other estate agencies & from several other flat buildings and he has been the best person to deal with. The entire process was impeccable, smooth, customer-friendly, and straight forward. Folio London really gave me an amazing experience and I look forward to my move-in date with them. A big kudos to Wesley!PositiveResponsiveness, Quality, Professionalism, Value

Imen · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

There is a smoke problem for 3 years , the neighbours are smoking in the balcolny me and my dad both suffer from asthma and it affects us alot for example in the night i cant breathe due to the smoke and my little sister who is six years old has allergies so it is affecting her health too, they are not taking action on this matter , they are saying "The vents are designed in such a way that the smoke enters the flat" we need someone on the top to sort this out , the maintenence is not very good , every year they want to put the rents up , they are not concerned of the health and safety and comfort of the tenants . I would never ever recommend folio to anyone !

Hiresh · 26 August 2020 · Folio London (2)

★★★★★ 3/5

Google

Rating only, no written review.

Chris · 14 June 2020 · Folio London (2)

★★★★★ 5/5

Google

Rating only, no written review.

Perry · 14 June 2020 · Folio London (2)

★★★★★ 5/5

Google

Rating only, no written review.

Hadi · 14 June 2020 · Folio London (2)

★★★★★ 5/5

Google

Rating only, no written review.

Lupascu · 14 June 2020 · Folio London (2)

★★★★★ 5/5

Google

Rating only, no written review.

Carlos · 14 June 2020 · Folio London (2)

★★★★★ 1/5

Google

Rating only, no written review.

Liz · 14 June 2020 · Folio London (2)

★★★★★ 3/5

Google

Decent

ASH · 14 June 2020 · Folio London (2)