Folio estate agents in London

★★★★★ 5/5

Google

Adam conducted our viewing for one of the apartments. He systematically guided us on the nuances of the lease, conducted us in a thorough professional manner, had in depth knowledge about various nuances and followed up in a very proactive manner. Perhaps the best experience so far. Good work!

Arjun · 14 June 2022 · Folio London (2)

★★★★★ 5/5

Google

Folio London has wide range of rental apartments available around London. I have come a cross to them through google search and have rented one for more than a year. I would like to express my gratefulness to Yasmine to our manager that looked after us whenever i would inquire if there was any issues she would also get back to us on time and would deal with professionalism. Best service, best experience from Yasmine . Would highly recommend folio london.

Daima · 14 June 2022 · Folio London (2)

★★★★★ 5/5

Google

I’ve lived in a folio property for over a year now and they have been fantastic! We have a small elderly dog and having the chance to live in such a beautiful property that’s also pet friendly is so nice. By far the nicest flat we’ve ever lived in! Safe, secure, modern and friendly staff - plus the loveliest neighbours too!PositiveResponsiveness, Quality, Professionalism

B · 14 June 2022 · Folio London (2)

★★★★★ 4/5

Google

I enjoyed my time at Porters Edge Canada Water, I think some of the previous reviews are misrepresenting the block. In my experience I always had quick response times from management and the excellent concierge service. They make the effort to learn your name and block making the place seem more personable, I would recommend this block to anyone looking to move to London as it has everything you need in one spot.

Abigail · 14 June 2022 · Folio London (2)

★★★★★ 5/5

Google

Almost 9 years in London and by far the best experience from flat viewing to living in Royal Wharf under Folio management. Raidah J (Lettings Team) was very helpful during the viewings, and special thanks to our property manager, Gina C for her prompt response to each of our requests. Overall, very happy with the service.PositiveResponsiveness, Professionalism

Mars · 14 June 2022 · Folio London (2)

★★★★★ 5/5

Google

Our most recent experience has been absolutely spot on. Hussain from the lettings team has been very prompt with his responses and always been receptive to our requests. His professionalism is top. Our move-in has been smooth apart from not having the apartment keys on the day. Although that won’t deter me from giving a 5* rating.

Bolvin · 14 June 2022 · Folio London (2)

★★★★★ 5/5

Google

Folio are fantastic to rent with. They’re fair, honest and super helpful. Gina in particular has been an incredible property manager. She’s helped sort out problems immediately and she’s also very empathetic. It helps a lot knowing you’re renting from good people!

Mo · 14 June 2022 · Folio London (2)

★★★★★ 1/5

Google

Pathetic service, totally unprofessional Me and my husband are new to the country and were looking for a flat. After finalising a flat, making the advance payment and initiating the paperwork, the property agent fell sick and stopped responding to our calls/messages for 4-5 days. We were anxious and hence visited the folio office personally to sort it out. There we were assured that all paperwork was done and we can move in as decided. On the day of shifting there was no agent to help us checking in the flat as apparently the keys to the flat were not available with anyone. The flat however was unlocked as cleaning was still going at the time we moved in (after being assured that cleaning is completed prior to our move date). Keys to the flat were couriered to us later on. We were not informed that there should be keys for other areas as well such as meter boxes compartment and letter box. We just realised this after speaking to a neighbour. No agent briefed us anything with respect to the equipments functionality, meter boxes, water supply etc. The person who was supposed to visit today to fix the non-working equipments(boiler) postponed his visit to tomorrow(living without hot water for 2 days). Now we have experienced an abrupt power cut, and have no idea whom to contact because no one gave us any briefing about anything. There is only one person named Sharon who has proved to be helpful in our situation.

Arunima · 14 June 2022 · Folio London (2)

★★★★★ 1/5

Google

Terrible service Avoid Folio completely, renters please beware. The process will go quickly before you rent with them; they will tell you what you want to hear to sign the contract post-haste. But as soon as you move in, the incompetence is outstanding. The amount of issues I've had is so disappointing and draining: From their own property managers trying to charge us more for parking, when we speak to our Neighbours and know that some pay nothing or way less for parking, and then them taking away the space they offered just because we asked if we were paying the same rate as everyone else - the parking spaces are all the same size and in the same lot- so why different rates! Moreover, I am paying more for my flat and have asked numerous times- why we pay more than others with the exact same spec as our flat- for no response. And bins in the bin storage room not being picked up for almost six months+ resulting in a very unhygienic, overflowing bin room and then us having to travel somewhere else to dispose of our bins or store them in our flats or balconies. Plus, now the communal area is not being cleaned, and there is graffiti outside the building. By the way, this is a new build, so I'm stunned they wouldn't try and keep it looking nice after being notified. There is more: Squatters and others using our bin storage and parking lot as a means to live or as a bathroom. We then suggested that they put up signs saying there is CTV on the premises, and no reply once again. The lack of communication unless you continue to pester and the uselessness on their end is incredible! I will continue to post my negative reviews on whatever site will have them and complain to whatever board unless Folio changes how they treat their tenants. To reiterate, if you are looking for somewhere to rent based on my experience, I would not recommend Folio! I've had family who have rented with L and Q and Peabody, and even though they are not perfect, their experience does not match mine, and I would suggest those companies way before I suggest Folio! Lastly, before posting this review, I emailed Folio's marketing team, hoping they would want to resolve these issues, but I guess they didn't.NegativeResponsiveness, Quality, Professionalism, Value

Funmi · 14 June 2022 · Folio London (2)

★★★★★ 5/5

Google

I been with Folio (Royal Wharf) for about a year now and so far personally speaking I had an excellent experience with my property manager - Gina. She has been diligent with my requests and made sure all my issues are timely handled and resolved (eg. I had logistic issues while moving into the flat as it was during holidays, I also had issues with parking management, and quite other few -- all of this issues are unpredictable but Gina made sure she owned it and resolved it for me). My evaluation is based on how the issues are handled and my overall experience with Folio from the time viewing a property to renting for year.PositiveResponsiveness, Quality, Professionalism, Value

Girish · 14 June 2022 · Folio London (2)

★★★★★ 1/5

Google

Letting side is good, we had Adam help us find a good apartment and managed to settle lease agreements quite easily. The property management side has been absolutely terrible. When we moved in, we never heard from our property manager at all. Had to find their email from a different source before being able to raise repair claims. One of the repairs was regarding bad smelling water and a faulty cylinder. 4 sets of plumbers have been sent to us who have confirmed the same issue that the cylinder needs to be replaced. It has been 3 months since we reported the issue and still no replacement has been arranged. Additionally, we haven’t been able to contact our property manager for more than 2 weeks now and our calls don’t get answered and every email bounces.

Robert · 14 June 2022 · Folio London (2)

★★★★★ 4/5

Google

I'm surprised to see all the negative reviews. We rented a flat from Folio 2 months ago and moved in 3 weeks ago and yes, they said flat will be properly clean and everything will be fixed and it's not but our property manager Hannah is super helpful about it and she's helping us with all the repair that have to be done. Of course, they should have been done before we moved in but as long as they are willing to do it now I'm ok with it, just hope everything will be ready really soon. More about Hannah, we lived in few flats before renting from folio and they were all not perfect but never had so much help from any other property manager like we have now from Hannah, I hope it stays this way for the whole time we live in the apartment.

Patrycja · 14 June 2022 · Folio London (2)

★★★★★ 5/5

Google

Just moved into an apartment managed by Property Manager Gina C from Folio London. We noted the Outstading unique service: she not only gets jobs done promptly, but she is also friendly with superior communication skills. lucky you if you have Gina C as your property manager. AnisPositiveResponsiveness, Quality, Professionalism, Value

Anis · 14 June 2022 · Folio London (2)

★★★★★ 5/5

Google

Awesome response time and great service. Managed ro finish a deal with Adam in days and looking forward to moving in soon. Adam was professional and available for us throughout the process and kept a clear line of communication which is always nice for a first time renter. All and all amazing experiences so far.PositiveResponsiveness, Quality, Professionalism, Value

Soheyl · 26 August 2021 · Folio London (2)

★★★★★ 1/5

Google

Generally, first months we moved in everything was great!! Then the property manager changed and the replacement was a disaster, lots of issues faced and them not being managed right, we kept emailing and asking Folio for a new replacement or to maybe talk them how to do their job right. After almost 6+ months they got back to us and brought us a new manager. The new one was quite good and again 3 moths later the manager left, leaving us once again, with no property manager. The company keeps telling us to contact them by phone or email, all of our calls and emails being ignored for a while; they need to be chased. This is not right. Also, we had hot water issues for over 8 times, 7 of them were during winter temperatures, and when there is not hot water there is no heating - in the cold. Lastly, during the renewal for our contract I received a follow up email on a request i made for the rent (this was during the pandemic) and the follow up email included all the emails between coworkers, and what I read was insulting - the way they talked about the pretty reasonable request I had. Of course then a more higher positioned staff called me to say sorry and offered us a voucher for all of that unprofessionalism. Generally, a not as a pleasant experience we expected to have - to such a new building block. The only good thing is the receptionists.Very professional.NegativeResponsiveness, Professionalism

Theodosia · 26 August 2021 · Folio London (2)

★★★★★ 1/5

Google

Rating only, no written review.

Marian · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

Rating only, no written review.

Toni · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

Rating only, no written review.

Noah · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

Rating only, no written review.

Jazz · 14 June 2021 · Folio London (2)

★★★★★ 2/5

Google

Very poor produce quality, and limited choices.

Dr · 14 June 2021 · Folio London (2)

★★★★★ 1/5

Google

I've called the main line once a day for two weeks and nobody had answered my call. We've had a leak.

George · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

Sharon Taylor has made a huge difference to Bakersfield, she listens to the residents and makes sure everything is as it should be. For the first time in 10 years I feel like London is my home ❤PositiveResponsiveness, Quality, Professionalism, Value

Natalie · 14 June 2021 · Folio London (2)

★★★★★ 5/5

Google

Have been with Folio for 3 years and would hate it if I ever had to move!! Thanks to Sharon Taylor and Regan Compton I have been able to start a new chapter of my life in another one of their apartments and couldn't be happier :)

Natalie · 14 June 2021 · Folio London (2)

★★★★★ 3/5

Google

The building/ flat is great and the concierge staff are lovely but over the last six months, property management have become extremely unresponsive. Simple issues take weeks to become resolved.

Lloyd · 14 June 2021 · Folio London (2)