Trusted Agent profile

Folio estate agents in London

4.4

★★★★★ Great

1,489 reviews across 2 offices and 3 platforms

Folio has two offices, all in London. Together they have 1,489 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.2 / 5

507

Reviews on Google

All 2 offices

Facebook logo

2.8 / 5

16

Reviews on Facebook

All 2 offices

Trustpilot logo

966

Reviews on Trustpilot

Business-wide

Our offices

Folio's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 505 reviews on Google only. Show every review

5/5

Google

Adam made the entire experience of finding a new place to live really easy and stress free. He was a pleasure to deal with. Thank you Adam!

Su · 14 June 2023 · Folio London (2)

5/5

Google

Karolina was truly exceptional! ❤❤❤❤ Having just rented a flat through Folio, I am extremely grateful for how easy and quick the process was! Big thank you for Karolina!

Andreea · 14 June 2023 · Folio London (2)

5/5

Google

Cindy A has been always helpful while being a tenant at one of Folio's flats. Her answers were always quick, complexe and effective. I will definitely miss this level of professionalism. Many thanks, Cindy and Folio

Camelia · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Hi Camelia, Thanks for leaving this review. We're great to see this glowing report on your experience of dealing with Property Management! Folio Marketing Team.

5/5

Google

I have worked with Cindy Anderson for over two years now and she has always been very pleasant to work with- she is extremely quick to respond to any reported issues and efficient in getting them dealt with in a timely fashion. Nothing is too much trouble for Cindy-Thank you for all your help.

Gerrard · 14 June 2023 · Folio London (2)

5/5

Google

Adam was very helpful, he clearly outlined and explained the process of renting for us. It was daunting for us to look for an apartment in London for the first time, but when we met Adam, it gave us an ease of mind.

Andrew · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Hi Andrew, Thanks for this kind review. Adam is a great member of our Team and your review is testament to his customer service levels! Have a lovely day, Folio Marketing Team.

5/5

Google

Karolina has been outstanding during my auntie home rent research . She has been helpful since the viewing until the last step also she has responded so quick every single question even during weekends . I can’t thank her enough . 5 starts to you Karolina . Your service it’s amazing !

Liz · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Hi Liz, Thanks for leaving this kind review. Much appreciated! Folio Marketing Team.

5/5

Google

I have just rented a flat from Folio’s portfolios, and it’s incredible how professional they are! Karolina was super kind, helpful and informative throughout the process; she is the best so far!

Ece · 14 June 2023 · Folio London (2)

5/5

Google

Raidah has been excellent - answered all queries promptly, dealt well with all requests, was flexible, friendly and professional. Raidah even helped us with things when it wasn’t really her responsibility, going above and beyond. We’ve now moved in and really like our new place. Honestly a breath of fresh air after dealing with other letting agencies and agents, who don’t answer or return calls, leave you in the dark and anxious about finding a place, or sometimes just outright behave appallingly.

Ana · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Hi Ana, Thanks for leaving this review. We're really pleased to hear that Raidah did such a good job in finding you somewhere to rent that you love! Have a great day, Folio Marketing Team.

5/5

Google

Adam Prince is a senior letting's negotiator who definitely wont let you down. He represents Folio London's properties perfectly for what they are 'bright, warm and welcoming'. Very happy with Folio, their properties and the people on their team. Would 100 percent recommend to others. Ps- The only part they need to sort is parking space.

Nikhit · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Hi Nikhit, Thanks a lot for this kind review. We really appreciate your kind words! Have a lovely day, Folio Marketing Team.

5/5

Google

This is a review for Karolina Madrzecka. Karolina organised our viewing and stood by us every step of the way until we moved in. Very easy going, helpful, communicative and nice. She made sure the whole process was very efficient. As we just moved in we hope further experience with folio will match her standard. Thanks Karolina!

Dorota · 14 June 2023 · Folio London (2)

5/5

Google

I have been with Folio London for almost 2 years - I only have good things to say. I'd like to thank my property manager Mark Hanley for always replying to my questions in a promptly manner.

Kevin · 14 June 2023 · Folio London (2)

5/5

Google

We just rented a flat with Folio, the team is very friendly, efficient and responsive, which makes me feel secure to go with them and their professional service leave us a hussle free experience. Will definitely recommend Folio to my friends who are looking for flats in the future.

Gary · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Good Morning, Thanks for leaving this review! Have a lovely day, Folio Marketing Team.

5/5

Google

Sharon Taylor our property manager is an amazing person. She dealt with an ongoing issue firmly and conclusively. I am glad she’s there to advocate for tenants & for what’s best for the development.

Sarah · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Hi Sarah, This is great to hear. Thanks so much for sharing your experience by leaving this review. It honestly helps us so much! Folio Marketing Team.

5/5

Google

I recently rent a property in Ealing, big thanks to Nabil.he makes every thing so easy from day 1. He answer all my questions right away . It was a great pleasure meeting him. Thank you so much folio and specially Nabil.

Soli · 14 June 2023 · Folio London (2)

5/5

Google

As a first time renter in London, the lettings agent Hussain from folio answered all of my questions, made everything easy and helped with all the little details. Viewings we’re organised promptly and on moving in all my requests were fulfilled. I have had a very positive experience so far.

Jay · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Hi Jay, We really appreciate the review. It's great to hear that Hussain is providing such a customer-centric experience. Have a great day, Folio Marketing Team.

5/5

Google

We have had the best service with Nabil Gamhiouen! He was extremely responsive, unlike some other agents who never call back. He understood the urgency of our situation and helped us with every step. A small act of kindness goes a long way. Thank you Nabil!

Dagmara · 14 June 2023 · Folio London (2)

5/5

Google

Adam has been absolutely phenomenal with the support and guidance through our entire process of renting a new property. Always on hand to answer any questions and made the process so easy and smooth! Cannot reccomend him enough. Thanks for all your help Adam, and thanks Folio!

Nazia · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Hi Nazia, Thanks so much for the kind review! We really appreciate it and we hope you settle into your new home. Folio Marketing Team.

5/5

Google

I am renting a flat with Folio since June 2022, very happy with the experience so far, customer service is always on point especially Cindy Anderson :) Would definitely recommend. The only thing is that the pet friendly area now is not more pet friendly, hence if you have a dog that might be an issue for you :(

Austeja · 14 June 2023 · Folio London (2)

4/5

Google

My friend and I have recently moved to one of Folio's property in Stratford, London. My POC - Raidah Joomah had been extremely helpful during the entire process and made sure that shifting to our new home was a seamless process. Would highly recommend her to all of my friends who are looking for a new house to rent in London.

Simran · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Hi Simran, Thanks ever so much for the review! It's great hearing about people's positive experience! Have a lovely day, Folio Marketing Team.

5/5

Google

Been renting from Folio for the past 3 years. No issues at all. Our property manager Yasmine is extremely helpful and is always going an extra mile to help us with any issues.

Jakub · 14 June 2023 · Folio London (2)

5/5

Google

Property manager Cindy Anderson has always been extremely helpful in assisting with any and all queries regarding the property. She is very efficient in dealing with all queries and a great pleasure working with her for over 4 years.

Elate · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Good Morning, Thanks ever so much for the kind 5 star review! Much appreciated, Folio Marketing Team.

4/5

Google

We had no issues with tenancy. The dealing with our property Manager Aimee Wales were always great. She was very quick to respond and resolve any issues we had.

Monika · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Hi Monhri, Thanks for leaving this review. Great to hear from our residents as always! Folio Marketing Team.

5/5

Google

I have a long-standing experience with Folio London, which is highly beneficial and satisfactory. I particularly find their property managers very efficient, and my not too long ago dealings with one of their property managers, Lerayne, has further heightened my favorable impression of them. Moreso, arising property issues are quickly solved, and the out-of-hours arrangement for solving problems gives me the needed confidence and assurance during the weekends and Bank holidays.PositiveResponsiveness, Quality, Professionalism, Value

John · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Hi John, We're so happy that you feel this way about our Company! We're also glad that Lerayne has made your time renting with us so much easier. This is a great review, thanks ever so much for writing it! Folio Marketing Team.

5/5

Google

We have had a wonderful experience at New Garden Quarters, Stratford, all thanks to Folio London for their professional rapport, organised system and timely support. We extend special thanks and gratitude to our property manager, Sharon Taylor for being extremely kind and approachable, and look forward to having her through our extended tenure.

Harsh · 14 June 2023 · Folio London (2)

Agent replied · 13 June 2024

Good Morning, New Garden Quarter is a lovely Development and we're pleased to hear that you're satisfied. Have a lovely day, Folio Marketing Team.

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Questions about Folio

Which Folio office has the most reviews?

London (2) has the most, with 1,433 reviews rated 4.4 out of 5, followed by London (Dawes Street) with 941.

Where are the Folio offices?

The two Folio offices, by town:

Reviews may appear on more than one platform.

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