Trusted Agent profile

Fletchers estate agents in London

4.9

★★★★★ Excellent

1,632 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,632 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

1,572

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

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Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,566 reviews on Google only. Show every review

5/5

Google

Fletchers helped me selling my flat in Brook Green, after some pretty disappointing experiences with other local agents I decided to go with Fletchers, from day one Penelope, Chloe, Em, have been extremely professional, constant updates, clear and helpful advice. After the offer they helped throughout the due diligence till completion! Very impressed and been singing they praises to my local friends should they need to sell.

Stefano · 20 December 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Stefano, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha

5/5

Google

Chloe is a hero - truly sticks with you during the process of selling a property. Helpful, easy to talk to and goes to bat for you... exactly what you want!

Charlie · 20 December 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Charlie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha

5/5

Google

Popped in on Saturday and had a viewing booked within the hour. Moved in within a week. Everyone was really friendly and made the whole move-in process easy and smooth. They found me a flat that was exactly what I was looking for. Thomas was absolutely a star. Would definitely recommend.

Dovile · 20 December 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 12 October 2026

Dear Dovile, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha

1/5

Google

Booked an apartment through Fletchers Chiswick. They took a week to check that everything is working, but when I moved in turned out that water heater is not working. So there was no hot water and no heating. Was calling them 3 times on Sunday just to order an emergency service, because boiler was leaking - master came after 5 hours.. We’re leaving in a hotel for several days just because the water heater is still damaged and they are trying to fix it. They are not ready to take expenses for the hotel, as well as at least recognise that the team who checked the apartment did not work properly. Fletchers are trying to make landlord to pay us expenses for the hotel. Not ready to take responsibility for anything. They are a joke, not a reliable service. Very unprofessional UPD: after several back and forth, they agreed to pay for the hotel. We told that we do Have an expert report from British Gas, they’ve agreed to pay 300 GDP for the hotel (3 nights).

Mariia · 19 December 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 12 October 2026

Dear Mariia, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asha

5/5

Google

Fletchers helped me selling my flat in Brook Green, after some pretty disappointing experiences with other local agents I decided to go with Fletchers, from day one Penelope, Chloe, Em, have been extremely professional, constant updates, clear and helpful advice. After the offer they helped throughout the due diligence till completion! Very impressed and been singing they praises to my local friends should they need to sell.

Stefano · 12 December 2025 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 16 April 2026

Dear Stefano, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha

5/5

Google

Five star service with the wonderful & very helpful Daniella Esser & Erica Whitehead. I will 100 % use these ladies again in the near future, as the LET was quick & very & professional. Thank you both once again. Great work.

Andy · 12 December 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 26 December 2025

Dear Andrew, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha

5/5

Google

Chloe is a hero - truly sticks with you during the process of selling a property. Helpful, easy to talk to and goes to bat for you... exactly what you want!

Charlie · 11 December 2025 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 16 April 2026

Dear Charlie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha

5/5

Google

My experience purchasing through Fletchers has been excellent, and much of that is down to Ema. This has been a more complicated transaction for various reasons, but Ema handled every challenge with patience, professionalism, and genuine commitment. She was always quick to respond, proactive in resolving issues, and consistently went the extra mile to ensure progress. Thanks to her support, a stressful process felt far more manageable. I would happily recommend Fletchers to anyone considering buying or selling.

Andrew · 6 December 2025 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 12 October 2026

Dear Andrew, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ema. Please do not hesitate to contact us again. Kind regards, Asha

5/5

Google

We had the best experience with Amy, Danielle and the team at fletchers in helping with renting a family home. The communication has been brilliant throughout.

Carolyn · 26 November 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 26 December 2025

Dear Carolyn, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Chiswick office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asha

5/5

Google

Very helpful and responsive, great experience, definitely recommend Fletcher's. Leigh and Amy ensured a smooth move in process for me.

Inte · 26 November 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 26 December 2025

Dear Inte, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Amy and Leigh. Please do not hesitate to contact us again. Kind regards, Asha

5/5

Google

I have been using Flechers couple of times for my property search before and always experience excellent customer service. In the most recent search my consultant was Leigh. She was absolutely brilliant, she matched my requirements to available properties and arranged viewings in suitable time for me. I couldn't asked for more.

Ewelina · 26 November 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 26 December 2025

Dear Ewelina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Leigh. Please do not hesitate to contact us again. Kind regards, Asha

5/5

Google

I have to say, I have rented properties all over the world. The UK can be a tricky place to rent. The team at Fletchers in Chiswick west London are absolutely phenomenal!! They are the most professional team I have ever worked with hands down. They’re extremely quick, polite, the hustle to get you what you need. They’re brilliant. The agent that dealt with my property was Narmin Anadif. Narmin is exactly what a letting agent should be. At every step of quite a challenging process Narmin was right there. Not only was she extremely professional but one could tell she has a huge heart and really wanted to help me find my new home. People, looking to rent in Chiswick or the surrounding areas?? Narmin Anadif at Fletchers on Chiswick High Road. You cannot go wrong. She’s the best there is. Joe Anderson

Joe · 26 November 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 26 December 2025

Dear Joe, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Narmin. Please do not hesitate to contact us again. Kind regards, Asha

5/5

Google

Very good experience , very helpful and supportive throughout the process , referencing done very quickly, clear and prompt response. . I dealt with Leigh and Amy who are very professional . Would highly recommend this agency.

S · 26 November 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 26 December 2025

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha

5/5

Google

Hi - I have been using Amy and Leigh for over 20 years now and have rented via Fletchers as both a tenant and landlord over that period - I would never ever consider using anyone else in Chiswick - they are the best by a long way.

Hwer · 26 November 2025 · Fletchers London (86 Chiswick High Road)

Agent replied · 26 December 2025

We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Amy and Leigh. Please do not hesitate to contact us again. Kind regards, Asha

5/5

Google

A very good and efficient experience thanks to all for there help will certainly recommend you and will use you again

Patricia · 22 November 2025 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 December 2025

Dear Patricia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asha

5/5

Google

Rating only, no written review.

Branka · 20 November 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Branka, Thank you for leaving a 5 star Google review. Kind regards, Asha

5/5

Google

Lovely estate agent to deal with, and a great portfolio of places.

Benjamin · 20 November 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Benjamin, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asha

5/5

Google

Excellent service from Chloe Matlaszek!

Fergus · 20 November 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Fergus, Thank you for taking the time to leave a wonderful 5 star Google review. Chloe will be thrilled to read your kind comments. Kind regards, Asha

5/5

Google

I have recently sold a house through Fletchers and I would like to thank Chloe and Emanuele for excellent service. I have tried other agents but Fletchers have gone above and beyond. They deserve 7 stars, thank you again.

Gulam · 20 November 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Gulam, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asha

5/5

Google

I viewed a few properties with estate agents, with Fletchers having more luck with myself. Although no offer has been put in by myself as yet, Chloe has great customer service.

Chris · 20 November 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Chris, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asha

5/5

Google

George was brilliant. Absolutely smashing service and I had a lot of questions and he was able to answer them all. Couldn’t ask for better. Thanks George and hopefully do business again soon.

John · 20 November 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear John, Thank you for taking the time to leave a wonderful 5 star Google review. George will be thrilled to read your kind comments. Kind regards, Asha

5/5

Google

George was a pleasure to work with. He made the leasing process smooth and stress-free, communicated clearly throughout, and was always quick to help. Highly recommend

Daniel · 20 November 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Daniel, We really appreciate you taking the time to leave such lovely comments about George. He will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asha

5/5

Google

I must say George was a great host when showing me through an apartment. Works hard and had all the minor details ratified instantly. Great experience overall.

James · 20 November 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear James Thank you for taking the time to leave a wonderful 5 star Google review. George will be thrilled to read your kind comments. Kind regards, Asha

5/5

Google

George was really helpful in the process of securing my new rental. He was knowledgeable and kept me in the loop for the whole process. Couldn’t recommend him enough!

Josh · 20 November 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Dear Josh, Thank you for your kind comments regarding George and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asha

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 639 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 574.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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