Trusted Agent profile
★★★★★
1,632 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,632 reviews on two platforms, rated 4.9 out of 5 overall.
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Fletchers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,566 reviews on Google only. Show every review
5/5
GoogleWe found Fletchers really helpful and listened to our requirements, our main contact was Jade, who is very nice and very good knowledge
Dear Mr Brooks, Thank you for taking the time to leave your five star review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleWe have used Fletchers for a number of years and have found them Friendly and Efficient. Erica has always been particularly helpful. Keep up the good work.
Dear Ken, Thank you very much for your lovely review regarding our Chiswick Office. Feedback is very important to us and we appreciate you taking time to post this review. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleAbsolutely fantastic! So so helpful and knew exactly the type of tenant I was looking for! They were honest with me about the market and did not over value like other agents had! Would recommend fletcher so to all my friends, thank you so much!
Dear Linda, many thanks for the 5 star review. We really appreciate your comments and you having taken the time to post this. The team will be delighted as I know they work hard to ensure to that they deliver a great service. Kind regards Asma Chugthai, Customer Relations Manager
5/5
GoogleFletchers on Chiswick high road was hands down the most helpful estate agents have ever encountered and my appointed agent Jade was especially helpful, she really took care & sort to get answers on any queries I had on the houses I was shown. Would recommend greatly
Dear Shadine, I wanted to say thank you for your kind comments about the service you received from our Chiswick office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleI recently used Fletcher’s to rent a property and cannot recommend them enough. They are efficient and professional and always readily available to answer any of my queries. I will be recommending their service to my friends as it makes a change to use an estate agents that actually care!
Dear Ms Wensley, Thank you for your review, it is our aim at Fletchers to deliver a five star service to all of our clients and customers and so I am delighted to read that we have achieved this for you. I do hope we can be of assistance to you again and would like to wish you all the best for the future. Kind regards, Anna Devey Customer Relations Administrator.
5/5
GoogleOut of all of the estate agents I have registered with in Chiswick - Fletchers have been the most helpful and efficient - Jade the lettings consultant has been fantastic at keeping in regular contact to update me on suitable properties and always willing to work around my work schedule for viewings. Could not ask for more!
Dear Kathryn, Thank you for your review regarding your experience with Fletchers. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
5/5
GoogleJade has been an absolute gem and has made our search for a new home stress free. It only took a week for us to have everything finalised. I was impressed with her professionalism, reactivity as well as her tenacity. She definitely conveys a very positive image of Fletchers, thank you very much Jade!
Dear Anais, We are delighted to read that Fletchers achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
4/5
GoogleRating only, no written review.
Dear Daniello, Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
5/5
GoogleRating only, no written review.
Dear Ms Goodwin, Thank you for taking the time to leave a review for our Brook Green office. I do hope we can assist you again in the future. Kind regards, Anna Devey Customer Relations Administrator
5/5
GoogleGreat service - helpful team - thanks Chard Brook Green!
Dear Bruce, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Plews Head of Customer Relations
5/5
GoogleDealt with Christian, v helpful, great service, professional and upfront.
Dear Elliot, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
5/5
GoogleGreat people at Chards, with a great landlord. Makes life a lot easier, with a safe feeling.
Dear Dennis, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Plews Head of Customer Relations
5/5
GoogleAlways a professional stance - keen and attentive - a great team to work with. Made every effort to secure a letting
Dear J, Thank you for your review regarding your experience with our Brook Green office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
5/5
GoogleAs a landlord, I have been working with Chard for the last 9 years on multiple properties and they have been extremely professional in their services with good understanding of the market and the legal issues that are associated with it. Highly recommended to any landlord out there! Hyder Sikafi.
Dear Mr Sikafi, Thank you for your review regarding your experience with our Brook Green office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. We pride ourselves on word of mouth recommendations so are very happy to hear that you would recommend our services to others. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
5/5
GoogleWe were provided a list of properties that matched our criteria and they also included an extra one which didn't. We ended up going for the extra one which we'd never seen hasn't been for Christian. Very pleased with the process
Dear Mr Lompart, Thank you for taking the time to leave your fantastic review. We are very happy to hear that Christian and the Brook Green office achieved our aim of providing a five start service. We would like to wish you all of the best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleI worked with Giles Malyon, who was tremendously helpful, really thoughtful and diligent with follow up. I could rely on him and was always sure to receive an answer very quickly. Highly recommend Chard Brook!!
Dear Lina, thanks so much for taking the time to give Giles such a great review. I know he will be thrilled. We really appreciate your feedback and confirming that our team do deliver the 5 stars that we are always aiming for. Kind regards, Sam Farnan, Customer Relations Team
5/5
GoogleThe guys at Chard were simply brilliant (shout out to Christian and James) The shop closed at 7 the night before our move in date but they stayed there till 9 to make sure the paperwork got sorted and the references came through. They then rang up to confirm all was ok on our move in date and take care of any glitches we came up against during the move. Long story short, we went from viewing a flat to moving into it in the space of 3 days. Puts foxtons/felicity/et all to shame!
Dear Anthony, I wanted to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Plews Head of Customer Relations
5/5
GoogleProfessional and helpful letting agent. Was able to find tenants quickly and assist with their requirements prior to move in. Despite not managing the property for us they regularly check in to ensure all is well. Would recommend.
Dear Serena, Thank you for your five star review regarding our Brook Green office. We would love the opportunity to work with you have again and wish you the best of luck for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleI have worked with Chard Brook Green on a number of properties in the surrounding area over several years now. Chard Brook Green are a friendly and approachable team who are always on hand and work efficiently in marketing and letting properties. Quick turnaround, fuss-free and transparency are just a few of reasons why we continue to work with Chard Brook Green.
Dear Faye, We are delighted to read your review. We pride ourselves on providing a five star service and we are pleased that the Brook Green office delivered for you. We would like wish you all the best and look forward to working with you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleJames Christie and his team are helpful, resourceful with a can-do attitude. I am a landlord using their property management services currently and they have been able to tackle and solve issues promptly and professionally. I would definitely recommend them
Dear Zhong, Thank you for taking the time to leave a review regarding your ongoing experience with the Brook Green office and our Property Management team. I am pleased to read that you have received the five star service we pride ourselves on. I would like to take this opportunity to wish you all the very best. Kind regards, Anna Devey Customer Relations Administrator.
5/5
GoogleChard were extremely professional and helpful from start to finish. They gave me the best possible advice and kept me updated. Always punctual and polite. I would wholeheartedly recommend them and look forward to them letting my properties out for many years to come.
Dear Ms Becher, Thank you for your review. We really appreciate you taking the time to write about your experience with Chard. I would like to take this opportunity to wish you all the very best for the future and we look forward to assisting you in letting your properties again! Kind regards, Anna Devey Customer Relations Administator.
5/5
GoogleWe are a small Landlord who have just acquired our 6th flat, this one in Hammersmith. We engaged with James Christie who quickly found us a Tenant and kept us informed through the 'moving in period'. So far they appear to be reliable, fingers crossed! The management side of the company has been exemplary, with Anna giving a real can do attitude to her work. Highest praise to her. Good work Chard/Thamesview!
Dear Mr Horne, Thank you for taking the time to leave for your fantastic review regarding your experience with James, Anna and the Brook Green office. We always strive to give a five star service and are delighted that we delivered this for you. We wish you the best of luck for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleThey helped us a lot in finding a super family home in about 1 week. Thanks to experienced team leaders and friendly team we found the house we wanted. I can recommend it because they are reliable, experienced, patient and hardworking.
Dear Onur, We are very happy to hear that you found a family home through our Brook Green office. We pride ourselves on word of mouth recommendations. We are delighted to hear you would recommend our 5 star service to others. We would like to wish you the best in the future. Kind regards, Sam Farnan Customer Relations Administrator
5/5
GoogleI found a flat to rent through the Chard Brook Green office. Was very impressed with quality of service. Looking for a flat can be a stressful experience- particularly in London and more so when renting- but was glad to find Christian who I dealt with to be very helpful throughout the process. Would highly recommend.
Dear Neil We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (86 Chiswick High Road) has the most, with 639 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 574.
The three Fletchers offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
Tell us what you need and up to 3 trusted local agents will be in touch.
