★★★★★ 5/5
GoogleI had great experience and the team (Christian, Carmel, and Gile) was very professional and fast in providing the service. I would highly recommend fletchers.
Musab · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Musab, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations
★★★★★ 5/5
GoogleHugely friendly and helpful staff. Christian made the viewing process really easy and enjoyable and they sourced some excellent properties. Would recommend.
Many thanks!
Rebecca · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Rebecca, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleMrika Nikolli was a great pleasure to work with. Very responsive, professional and with an added extra touch of human understanding and friendliness which is rare to find nowadays! Would highly recommend! Thank you for your help throughout my tenancy.
Pillilondon · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Pillilondon, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleGiles exceeded our expectations and we have a home that is better than we had hoped for. The entire team (Christian & Carmel) have been a fantastic help - even with outside items around the area.
Bradley · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Bradley, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleWonderful agents, very experienced, dynamic and dedicated to service individuals, thorough and persistent to achieve the best result, with a spirit of co-opration in every way possible prevalent at all times. A real pleasure to work with-Fletchers is The Team inspiring Trust for great results
Demos · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Demos, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleExcellent service provided, particularly by Christian who works very hard and always returns calls/emails very promptly. Pricing is reasonable considering most properties are in a desirable part of London. Would recommend to friends and family.
George · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear George, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleI've given 5 stars and I didn't write anything as I was very busy... but I need to say that Christian was absolutely amazing! He found the right place in a very short time. The apartment is perfect, exactly what we need, the area is quiet and the landlord is so nice. Christian knows how to help you and he's happy to do it.
Thank you so much!
Samanta O.
Daphne · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Daphne, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleWe've had a great experience working with this estates agents. Giles in particular has been great from the very first phone call right through to getting the keys. He has been very accommodating and helped us with everything we have needed!
Lauren · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Lauren, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleWe had a brilliant experience with Fletchers. Best experience with an estate agents to date. Very friendly service, as stress-free as possible and approachable. Christian in particular was great, he was very responsive, friendly and helpful. Would 100% recommend.
Sean · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Sean, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleThe agency is very professional and everyone is really nice and helpful .Christian is probably the best letting agent ever ( we have seen quite a lot of agencies before ) . He helped us to find the best flat for us . He took the time to show us many flat , to answer our questions and to give advise . In addition , Christian was really committed to find us a flat , until staying very late at the office trying to find solutions for us .
We felt that at fletchers, they really care about customers ( compared to much bigger agencies) . we strongly recommend this agency.
Daniele · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Daniele, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 4/5
GoogleThis review is predominantly for the interactions I had with Fletchers, Christian Pengelly, to be specific. Christian was quite proactive in his communications, understood my requirements well and gave me options for flats that had most of the boxes ticked for my requirement. One of his colleague even accommodated a viewing when it wasn't scheduled so really appreciate that as we had traveled quite far that day for other viewings with him. Ultimately, we didn’t go ahead with them as I decided to look in a different area but it was great interacting with them and would definitely recommend them.
Vivek · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Vivek, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleThis is THE letting agency!
We gave Fletchers the -what we considered to be - impossible task. 1 bedroom flat, within a specific price range, pet friendly! While other agencies took in consideration maximum 1 of our requirements Fletchers found for us the perfect house. We were impressed of how serious and persistent they were to help us find the house that matched our tastes. Costumer service was amazing, everyone was extremely professional, polite and with remarkable attention to detail. Being extremely dissatisfied from previous companies I though letting agencies was a waste of time. Fletchers not only managed to change my opinion but they are now my letting agent for sure. I recommend them without hesitation.
Chris · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Χρηστος, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleI had a great experience with Fletchers during my search for a 1 bedroom flat. Giles in particular was extremely helpful. He showed me a range of properties in my price range and was proactive in guiding me through the process. There were some minor delays but he made sure that I was able to move in on the day that I requested. Would highly recommend!
Mel · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Mel, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleWe had a wonderful experience with Fletcher's. We found the perfect apartment, very quickly, in fact, on the first day that we worked with Fletcher's. The staff is excellent - they go above and beyond and made our experience so easy. Christian in particular is amazing.
We recommend them highly, easily the best letting agency we've ever encountered.
Catherine · 15 June 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Catherine, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleChard Brook Green is definitely one of the most professional estate agency office in London. They addressed our needs and expectations very clearly in the shortest time. It was very good to deal with them since they did not just take us to any property they have available in their catalog. They understood our needs and addressed those needs perfectly. I definitely recommend them to everyone.
Selcuk · 31 October 2017 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Selcuk, Thank you for taking the time to give us a five star review, we aim to deliver a five star service to all of our clients and customers. I wish you all the best for the future and do hope we can be of assistance again. Kind regards, Sam Farnan Customer Relations Administrator
★★★★★ 5/5
GoogleRating only, no written review.
Molly · 26 October 2017 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 24 October 2024
Dear Ms Goodwin, Thank you for taking the time to leave a review for our Brook Green office. I do hope we can assist you again in the future. Kind regards, Anna Devey Customer Relations Administrator
★★★★★ 5/5
GoogleRating only, no written review.
Molly · 26 October 2017 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 24 October 2024
Dear Ms Goodwin, Thank you for taking the time to leave a review for our Brook Green office. I do hope we can assist you again in the future. Kind regards, Anna Devey Customer Relations Administrator
★★★★★ 5/5
GoogleAlways a professional stance - keen and attentive - a great team to work with. Made every effort to secure a letting
John · 1 October 2017 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 September 2023
Dear J, Thank you for your review regarding your experience with our Brook Green office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 4/5
GoogleRating only, no written review.
Daniel · 31 July 2017 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Daniello, Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 4/5
GoogleLovely experience with very enthusiastic staff. Always happy to help and take feedback very well. (rented)
Tash · 31 July 2017 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Tash, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleI found a flat to rent through the Chard Brook Green office. Was very impressed with quality of service. Looking for a flat can be a stressful experience- particularly in London and more so when renting- but was glad to find Christian who I dealt with to be very helpful throughout the process. Would highly recommend.
Neil · 31 July 2017 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Neil
We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleI have been a client of this office of Chard for well over 17 years, as a landlord in the area for which this office has consistently found me high quality, reliable tenants. The team there is always professional (I would say the current team is certainly one of the best, in my experience); they deal with matters in a timely fashion, always respond to emails quickly, and when looking for tenants, offer advice on pricing, feedback on viewings, and generally work hard to make the connection between landlord and tenant as smooth and pleasant as possible.
The fact that I have worked exclusively with this office for such a long time should speak for itself.
Darren · 31 July 2017 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Darren, Thank you for your review regarding your experience with our Brook Green office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 5/5
GoogleJames Christie and his team are helpful, resourceful with a can-do attitude. I am a landlord using their property management services currently and they have been able to tackle and solve issues promptly and professionally. I would definitely recommend them
ZhongWen · 9 July 2017 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Zhong, Thank you for taking the time to leave a review regarding your ongoing experience with the Brook Green office and our Property Management team. I am pleased to read that you have received the five star service we pride ourselves on. I would like to take this opportunity to wish you all the very best. Kind regards,
Anna Devey Customer Relations Administrator.
★★★★★ 5/5
GoogleI found a flat to rent through the Chard Brook Green office. Was very impressed with quality of service. Looking for a flat can be a stressful experience- particularly in London and more so when renting- but was glad to find Christian who I dealt with to be very helpful throughout the process. Would highly recommend.
Helius · 9 July 2017 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Neil
We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
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