★★★★★ 5/5
GoogleVery professional and attentive service. Renting through Fletchers has been great. They are fast and eager to help; always replying quickly to emails and phone calls. It has definitely taken the stress out of the move and the positive and friendly attitude from these estate agents has been a breath of fresh air after previous bad experiences with other agents.
Lee · 15 June 2019 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Lee, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThe team at Brook Green were Fast, super professional, listened to my needs and came up with solutions within 48 hours. Joshua was not only incredibly helpful but also patient. My experience of working with the team at Brook Green was fantastic and I would recommend them 100% Thank you to Christian and Joshua.
JAC · 15 June 2019 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Joel, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMy flatmate and I had an absolutely delightful experience in employing the services of Fletchers to find our current flat. Anthony was brilliant in finding us flats which were well within our price range, and far superior to any we had viewed before coming to Fletchers, as well as proving eminently professional and extremely knowledgable about the area. The flat we eventually settled on was one not let directly by Fletchers, but rather a management company - nonetheless, Fletchers was a great help in driving the expeditious completion of the necessary documentation and keeping us up to date, with Anthony even checking up on us after the letting process was completed to make sure everything was to our satisfaction. Cheers!
Olli · 15 June 2019 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Olli, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleRenting through Fletchers was a genuine delight. As first time renters we were expecting to be overwhelmed by the process, but Anthony went above and beyond to ensure everything ran smoothly and that we were happy at every stage. Nothing was ever too much trouble, and I would thoroughly recommend using their service.
Alice · 15 June 2019 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Alice, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleIt might sound too good to be true, but Fletchers are the real deal. Friendly, professional, knowledgeable and most importantly honest, way beyond my expectations based on previous interactions with estate agents.
If you're looking to rent in the area, I'd definitely recommend contacting Fletchers and especially Christian, who is without a doubt the best professional I've encountered while house-hunting.
Evangelos · 15 June 2019 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Evangelos, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleChristian and the team at Fletchers Brook Green were fantastic to deal with. Since I was new to London, Christian went above and beyond to guide me through the ins and outs of renting for the first time in the UK, which made my experience so much easier, from the very first viewing all the way to moving in to the my lovely flat. I can't recommend a better agency to deal with if you are in the market!
David · 15 June 2019 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear David, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI have nothing but praise for this Estate Agent. They were efficient, always available, and nothing was ever too much of an ask. They found me replacement tenants very quickly, and dealt with all issues in an incredibly professional manner. They even responded in out of office hours and made numerous trips to the flat as I was abroad. An overall excellent service and a real pleasure to deal with such friendly and efficient staff.
Marina · 15 June 2019 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Marina, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat service, and would certainly use them again. Fletchers were quick to respond to any queries, and always happy to help. We ended up leaving before the contract expired, and they were once again very helpful in seeing us through the process. A special thanks to Mrika for looking after us while we were in the property. No request was too small, and everything was dealt with on the day queries were received. A refreshing change when dealing with property managers in rented properties!
Charlie · 15 June 2019 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Charlie, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAnthony recommended me a cosy studio with a separate bedroom. He and Christian carefully explained everything I need to know, and considering I am still a student, they negotiated with the landlord to reduce the rental price and advance payment and also furnish the studio with new furniture. Their passion, patience and honesty expressed me greatly and I took the studio immediately. Due to the change of moving-in plan, they even arranged me a similar property with the same location and price. I cannot be more grateful to their great services and support.
Ming · 14 June 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Ming, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleRenting through Fletchers was a genuine delight. As first time renters we were expecting to be overwhelmed by the process, but Anthony went above and beyond to ensure everything ran smoothly and that we were happy at every stage. Nothing was ever too much trouble, and I would thoroughly recommend using their service.
Alice · 26 October 2018 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 24 October 2024
Dear Alice, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleRenting through Fletchers was a genuine delight. As first time renters we were expecting to be overwhelmed by the process, but Anthony went above and beyond to ensure everything ran smoothly and that we were happy at every stage. Nothing was ever too much trouble, and I would thoroughly recommend using their service.
Alice · 26 October 2018 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 24 October 2024
Dear Alice, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleThis is THE letting agency!
We gave Fletchers the -what we considered to be - impossible task. 1 bedroom flat, within a specific price range, pet friendly! While other agencies took in consideration maximum 1 of our requirements Fletchers found for us the perfect house. We were impressed of how serious and persistent they were to help us find the house that matched our tastes. Costumer service was amazing, everyone was extremely professional, polite and with remarkable attention to detail. Being extremely dissatisfied from previous companies I though letting agencies was a waste of time. Fletchers not only managed to change my opinion but they are now my letting agent for sure. I recommend them without hesitation.
Chris · 28 August 2018 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 27 August 2023
Dear Χρηστος, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleThe staff at Fletchers Hammersmith were outstanding and concerted great efforts towards marketing my properties. Thank you Giles, Carmel and others in the office for the great work. will definetly keep in touch on more opportunities.
AA
Aziz · 31 July 2018 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Abdelaziz, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleGiles exceeded our expectations and we have a home that is better than we had hoped for. The entire team (Christian & Carmel) have been a fantastic help - even with outside items around the area.
Bradley · 31 July 2018 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Bradley, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleProfessional and personable service. Found a lovely flat to let through Fletchers that was under budget and also accepted pets. Christian kept me informed throughout the
process and was infinitely helpful. I couldn’t be happier and I would definitely recommend!
L · 31 July 2018 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Miss Woof, We appreciate you taking the time to submit your review regarding the service you received from our Brook Green Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleThe agency is very professional and everyone is really nice and helpful .Christian is probably the best letting agent ever ( we have seen quite a lot of agencies before ) . He helped us to find the best flat for us . He took the time to show us many flat , to answer our questions and to give advise . In addition , Christian was really committed to find us a flat , until staying very late at the office trying to find solutions for us .
We felt that at fletchers, they really care about customers ( compared to much bigger agencies) . we strongly recommend this agency.
Daniele · 31 July 2018 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Daniele, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleWe had a wonderful experience with Fletcher's. We found the perfect apartment, very quickly, in fact, on the first day that we worked with Fletcher's. The staff is excellent - they go above and beyond and made our experience so easy. Christian in particular is amazing.
We recommend them highly, easily the best letting agency we've ever encountered.
Catherine · 31 July 2018 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Catherine, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleVery good service, i was a bit of a fussy customer but Hayley of Fletcher's was excellent and very patient and found me exactly what i was looking for very quickly. Would definitely recommend them. Top marks. Thank you.
Raymond · 18 June 2018 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Raymond, We are delighted to read that the Fletchers team achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleHaving used Fletchers for years I cannot recommend highly enough after the service I have always received. More recently, Leigh Black was brilliant with the service that was provided. An excellent lettings agency through and through.
Nick · 18 June 2018 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Nick, Thank you very much for your great review regarding your experience with Fletchers. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
M-a · 15 June 2018 · Fletchers London (86 Chiswick High Road)
Agent replied · 13 June 2024
Dear Marie-Ange, We are delighted to read that our Chiswick Team achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Sridhar · 15 June 2018 · Fletchers London (86 Chiswick High Road)
Agent replied · 13 June 2024
Dear Sridhar, We are delighted to read that our Chiswick Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 4/5
GoogleMany thanks to Jade for her effort and attention.
Okan · 15 June 2018 · Fletchers London (86 Chiswick High Road)
Agent replied · 13 June 2024
Dear Okan, thank you very much for taking the time to submit your review. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleExcellent service from a great Lettings team! Thankyou!
Antonia · 15 June 2018 · Fletchers London (86 Chiswick High Road)
Agent replied · 13 June 2024
Dear Antonia, thank you so much for taking the time to leave your five star review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleReally proactive team. I was very impressed. Highly recommended.
Timothy · 15 June 2018 · Fletchers London (86 Chiswick High Road)
Agent replied · 13 June 2024
Dear Timothy, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team
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