Trusted Agent profile

Fletchers estate agents in London

4.8

★★★★★ Excellent

1,633 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,633 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

1,573

Reviews on Google

All 3 offices

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60

Reviews on Trustpilot

Business-wide

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Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,567 reviews on Google only. Show every review

4/5

Google

Giles was wonderful from start to finish in helping us find out rental. A true gent who goes above and beyond to make sure everything runs smoothly. Everyone we dealt with in the Chiswick office was extremely friendly and professional. We didn’t like the lettings hub reference checking. Very automated and impersonal. Would have been 5 stars if it wasn’t for that.

Paul · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Paul, Thank you very much for your great review regarding our Chiswick Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Erica Whitehead and the team have been great from the start of working together over 2 years ago when they managed to find suitable tenants for my house. They've just renewed the contract so I'm happy to recommend them for an efficient service, good communications and reasonable fees.

Mashood · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Mashood, We greatly appreciate you putting aside the time to submit a review about our Chiswick Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Thank you Fletchers Chiswick for helping us find our new home! Moving can be a stressful experience but your team were so lovely and helpful! Beth J. goes above and beyond to ensure everything goes smoothly. We hope to be in our flat for many years to come. Thank you again! Tom & Laura : )

Laura · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Laura, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We have dealt with Erika, who has been absolutely professional throughout the entire process and i would personally recomend her to deal with at Fletchers in Chiswick. Im my experience Giles (lettings at fletchers) was also exceptional in his professionalism, his presence and communication is outstanding and i was very impressed with his delivery. A very satisfactory service all around.

Lloyd · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Lloyd, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office and I'm sure Erica and Giles will be delighted to read your feedback. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I recently rented a property from fletchers. I can confidently recommend them . Giles Maylon and the whole letting team were brilliant. They were highly professional, polite, and very efficient. They Made me feel at ease throughout the whole process. I honestly couldn't have asked for a better agency. I've been to other agencies and most their fees are ridiculously overpriced. Fletchers provide amazing services with amazing prices. I definitely will be using them again, and without a doubt will recommend them to family and friends.

Nan · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Naira, Thank you for taking the time to write a review about the great service you received from our Chiswick Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Hayley has been superb throughout my tenancy - initially showing me around properties I'd showed an interest in as well as going out of her way to show alternative similar properties and giving advice on the local area. I was new to the area and Hayley ensured she understood the kind of lifestyle I was looking for and recommended really well based on that. Moving in was easy due mainly to the efficiency and professionalism she showed in ensuring I had everything I needed in place and was kept up to date with what I needed to do and by when. Always keen to assist with any questions I have - couldn't recommend highly enough! Mike

Michael · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Michael, We greatly appreciate you putting aside the time to submit a review about our Chiswick Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I was absolutely delighted with Giles and Beth in lettings. My property had been empty for two months and they found a Tennant on their first day of viewings. Feedback, contact and advice was timely and they were extremely efficient. Can't fault them on anything.

Jayne · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Jayne, Thank you for taking the time to write a review about the great service you received from our Chiswick Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager

5/5

Google

Team at Fletchers Real Estate Chiswick provide exceptional service, especially Beth! From knowing their customer and needs, flexible viewing times, really fast and helpful responses to any questions, going out of their way to make sure you’re happy. Highly recommend.

Larissa · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Larissa, Having read your review, we would like thank you for your feedback about our Chiswick Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Fletchers Lettings have managed my properties for years.A good team led by Erica who is excellent.My property manager Kim Mellor is superb...efficient and courteous,and is one of the main reasons I use Fletchers. her continuous good work is much appreciated.

Sunil · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Sunil, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

The process of renting our flat went smoothly, and although we didn’t learn until we moved into our new flat that it was not fully furnished as stated both in the ad on Rightmove, and by the agents of Fletchers (one who showed us the flat and one who arranged and setup our agreement), the office at Fletchers took our complaints seriously and kept in touch with us after our move in. They sincerely went out of their way to make a very difficult situation much better - particularly around the holidays (and because we just found out we're expecting our first!). Thank you to Erica and Giles, who took our concerns seriously and kept in touch with us to make things right. It may take a bit longer than expected, but we are looking forward to getting settled in our new flat.

Dianna · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Dianna, I am delighted to read that your faith in Fletchers has been restored and your concerns were addressed promptly. Thank you for taking the time to amend your review. I would like to thank you for your custom and wish you a Merry Christmas and a Happy New Year. Kind Regards, Hayley Marner, Customer Relations Team

5/5

Google

I’d been having a particular stressful time property hunting prior to using Fletchers. However Giles made the experience a lot more pleasant. He listened to what we were looking and wasn’t at all pushy and remainded entirely professional, nor did I feel he tried to oversell us a property. The whole renting process was smooth from their on out and I would recommend 100%.

Letitia · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Letitia, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I am a portfolio landlord. I have tried out many of the letting agents in Chiswick over the last 12 years and can confidently say that Fletchers is currently amongst the best in the area. Erica, Tia, Amy, Leigh - all have been professional, courteous and responsive. Importantly, they have consistently out-performed my joint agents, which means I will continue to use Fletchers, and would happily recommend them to others.

Mark · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Mark, Thank you very much for your great review regarding our Chiswick Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Many thanks to Fletchers for your efficient service. Also a big thank you to Tia Glenn for her excellent service and professionalism. She goes beyond any expectation and gets things done. You are lucky to have her represent your team. I have already and will definitely continue to recommend your services to others in the future.

Kenneth · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Kenneth, We appreciate you taking the time to submit your review regarding the service you received from our Chiswick Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

My sister recommended Fletchers as a letting agent as she had an excellent experience with their staff who provide a very good service. My contacts are Giles Malyon, Donna Woods and Beth Jeromson. Giles showed me a couple of properties within a day of me chatting to him and describing my requirements. Almost 3 of the 4 were a perfect match. Unlike most other agencies, Fletchers listen to you and work with you to find a place that meets the needs, budget and even the moving in date. They've helped me all along the way as it was a quick transaction and very short turn around time. They made it completely possible for me to move in on a bank holiday Monday and I am so happy right now. I recommend their services and that of the team at Chiswick High Road to anyone looking to rent in this area. Believe me, you will not be disappointed

Mellita · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Mellita, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Beth J at Fletchers was amazing - she listened to our requirements and only suggested properties that suited our needs. A very different experience compared to other agencies! Beth is friendly and approachable, has excellent attention to detail and delivered above and beyond our expectations. Thanks again

Amy · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Amy, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

I had a really good experience with Fletchers estate. Hayley Forrest our estate agent was amazing, always polite, avialable at any time we needed clarification regarding properties. Me and my wife described her the kind of property we were looking for and she found the perfect one for us. We had no stress looking for long period for properties, and we moved straight away to the flat Hayley showed us. Really happy to be here now!

Aleks · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Aleks, We are delighted to read that our Chiswick Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

The team at Fletchers Chiswick were fantastic in helping our family to find a new home. Always thinking of us when houses became available, and always sticking closely to our brief. I felt supported throughout the journey and that they always had our best interests at heart. Moving home can be really emotional and difficult but they made it so much easier. I cannot thank them enough, in particular Amy and Leigh. I'd heartily recommend them to anyone looking at moving!

P · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Sir/Madam, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Huge thanks to the Fletchers team for making our tenancy in Chiswick a breeze! They helped to find a beautiful apartment and managed it throughout our almost two-year stay there. Erica and her team (Lynsey, Hayley, Beth, Melissa, Giles) have been super helpful, quick to respond and attentive to our requests. Wish them all the best! Thanks guys!

E · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Eugene, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Fletchers Chiswick has been managing the property that we rent for the last 4 years. They have been fantastic in their response to all the issues that we have raised in the past. Our main person of contact is Agata who is always approachable and pleasant to talk to and had arranged successful solutions to our issues in a timely manner. I would definitely recommend Fletchers and also like to thank Agata for her brilliant support.

George · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear George, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

We have used Fletchers Chiswick since we moved to London in April 2018, from Australia. Have been pleasantly impressed with Agata’s Work ethic and property knowledge. We have had to contact Agata on numerous occasions with regard to a major building issue in our rental property and Agata has always been pleasant to speak to. She has been patient and understanding and has worked extremely hard liaising with the owners (overseas) and to the contractors to achieve a positive outcome for us. A great asset to Fletchers and glad to have such an honest and understanding person to deal with.

JB · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Jon, Thank you for your review regarding your experience with our Chiswick Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Erica Whitehead and her team are fantastic. They are truly great from all ends of the business. I will be honest when we first put our property on the market as a rental I made the decision to go with another estate agent. The property sat empty for close to 4 weeks with not many viewings. Erica kept in touch with me during this time and truly showed determination to win over my business in a professional manner. I then made the decision to move over to Fletchers. It was the right one as they had the property rented within 2 weeks. They have a great team in Chiswick. Also, they do have a long list of corporate clients which makes it easier if you are looking for a corporate tenant. Speaking to my tenant they are very happy in dealing with them as well. I would say if you are looking for a lettings agent in the W4 area then Erica and her team at Fletchers Lettings (Chiswick) are the ones to deal with.

Rupinder · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Rupinder, We greatly appreciate you putting aside the time to submit a review about our Chiswick Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Fletcher in Chiswick has managed our property for almost three years and they have been extremely professional and prompt in addressing any issues we have had. They are very responsive and get the job done in a timely manner. From experience I can say that this agency has been by far the best in the past 10+ years that we have been renting. A special thanks to Agata who has been a star!

Daniela · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Daniela, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

We rented our house from Fletchers Chiswick around 4 years ago. Their service is efficient and professional. I would especially like to commend Agata, our property manager. Whenever we had any issues regarding the house, she was very quick to respond in the most effective and friendly manner. Her dedication, attention to detail and strong work ethic made our long stay ever the more enjoyable. Many thanks for the great service you provided Agata!

Ozkan · 15 June 2019 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Ozkan, We appreciate you taking the time to submit your review regarding the service you received from our Chiswick Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Ms. Mrika Nikolli has been very friendly, helpful and efficient.

Santiago · 15 June 2019 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Santiago, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 639 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

Reviews may appear on more than one platform.

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