★★★★★ 5/5
GoogleI recently sold my flat through Fletchers Brook Green and couldn't be happier with the experience. From start to finish, the team were attentive, knowledgeable and professional. Emanuele, Chloe and Kareena were all fantastic to deal with, they kept me informed throughout the process, answered every question I had, and made the whole thing feel seamless. I'd highly recommend them to anyone looking to sell in the area
David · 16 March 2026 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear David, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleHonestly, such a good experience with this lettings agency. Finding a new rental can be stressful, but they made the whole process feel really straightforward.
Narmin was especially amazing, super helpful, quick to reply, and always happy to explain things properly. She genuinely made it so much easier for me to secure my new flat.
Really appreciate all the support and would definitely recommend them to anyone looking to rent.
Dogukan · 16 March 2026 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 April 2026
Dear Dogukan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
★★★★★ 5/5
GoogleTom was fantastic throughout our move and made the entire process smooth and stress-free. From the beginning he was professional, responsive, and always happy to answer our questions. He kept us well informed at every stage and worked hard to ensure everything progressed as quickly as possible. His friendly attitude and attention to detail really stood out, and we always felt confident that we were in good hands. We’re very grateful for all his help and would highly recommend Tom to anyone looking for a reliable and supportive agent.
Maya · 16 March 2026 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 April 2026
Dear Maya, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
★★★★★ 5/5
GoogleAstle, who was handling our tenancy, was thoughtful and considerate throughout. He explained everything clearly, responded promptly to our requests, and genuinely took our circumstances into account. The wider team at Fletchers Chiswick were also polite and supportive. Thank you all for your help. We are looking forward to settling into our new home.
Yuka · 16 March 2026 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 April 2026
Dear Yuka, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Chiswick office will be thrilled to read this. Kind regards, Asma
★★★★★ 4/5
GoogleDear Fletchers Brook Green, thank you for all the viewings and suggestions from August 2025 to February 2026. Special thanks to Chloe for all her listening and care. Thank you.
Pablo · 27 February 2026 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 20 March 2026
Dear Pablo, Thank you for the Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
★★★★★ 5/5
GoogleWould highly recommend their services. In particular, Chloe M led me through the process of purchasing my first home and was extremely attentive throughout the process. She kept me updated frequently and recommended solicitors etc. Really friendly and efficient!
Ruwa · 27 February 2026 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 20 March 2026
Dear Ruwa, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
★★★★★ 5/5
GoogleWe recently worked with George to find our rental apartment, and we truly couldn’t have asked for a better experience.
From the very beginning, he was personable, approachable, and genuinely committed to helping us find the right place, not just any place.
What really stood out were the thoughtful touches that made the entire process feel smooth and stress-free. George consistently went above and beyond to clearly explain each step of the rental process, found easy and effective ways to communicate despite my international number, and took the time to highlight nearby amenities we wouldn’t have discovered as non-locals.
His professionalism and genuine care transformed what can often be a stressful experience into an enjoyable one. We would highly recommend George to anyone looking for a rental property, especially if you value someone personable who truly goes the extra mile.
Rebecca · 27 February 2026 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 20 March 2026
Dear Rebecca, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
★★★★★ 1/5
GoogleI am very disapointed on our move in day. Nobody come with us to show us the flat. They just give the key and let us figure it out ourself. We expected everything to be ready such as a profressional cleaning. Flat is full of smell of painting. Everywhere is dirty with candle mark everywhere in the flat. Balcony is very dirty. Oven is full of sticky oil from the previous tenant.
Private parking space is included with the flat. When we arrived, parking is being used by someone. They told us to use 1T. When we ask them what is 1T, they don’t even know what is that and can’t give us an answer. We try to call the property manager, no one respone. So now we have to pay for parking instead of having our own space.
We required mattress to be ready on our move in day which is 27th Feb ( in contract). When we arrived, nothing is there. So we have to buy our own mattress
We pay for the deposit and 1 month rent so we also expected they prepare 1 month ahead. Very stressful and disappointed day.
I have recorded everything. Below are just some picture that we take. Please tell me if this is acceptable
Quân · 27 February 2026 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 20 March 2026
Dear Quân, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
GoogleWe had a great experience with Chloe Matlaszek from the start - very responsive and proactively providing check ins making the process easy for us as first time buyers.
Marlena · 20 February 2026 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 20 March 2026
Dear Marlena, Thank you for taking the time to leave a wonderful 5 star Google review. Chloe will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
GoogleEma provided amazing support throughout the purchase process of a flat. She constantly followed up to make sure it completed on time. She was accommodating and responsive. Huge thanks to Ema for help!
Jay · 20 February 2026 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 20 March 2026
Dear Jay, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleFletchers showed great perseverance in managing the sale of our property and achieved an excellent result for us. A special thank you to Ema and the wider team for their guidance, professionalism, and support throughout the entire process.
Ben · 20 February 2026 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 20 March 2026
Dear Ben, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Emanuele. Please do not hesitate to contact us again. Kind regards, Asha
★★★★★ 5/5
GoogleBig thank you to Emanuele and her colleagues at the Brook Green office of Fletchers following the successful completion of our first home. Emanuele was always highly professional throughout the process, from showing us round nice properties that fitted our requirements through to helping us move things forward as we neared exchange. We would highly recommend Emanuele and her team. Thank you!
Philip · 20 February 2026 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 20 March 2026
Dear Phillip, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
GoogleWould like to say a huge thanks to Max and Joshua
N · 20 February 2026 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear N Patel, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleHannah was so helpful in helping me to find my new home! Was so informative and friendly during the viewings and went above and beyond to answer all the questions and queries I had! Definitely recommend Fletchers for your property search !!!
T · 16 February 2026 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 16 April 2026
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asha
★★★★★ 5/5
GoogleEma provided amazing support throughout the purchase process of a flat. She constantly followed up to make sure it completed on time. She was accommodating and responsive. Huge thanks to Ema for help!
Jay · 16 February 2026 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 16 April 2026
Dear Jay, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleWe had a great experience with Chloe Matlaszek from the start - very responsive and proactively providing check ins making the process easy for us as first time buyers.
Marlena · 16 February 2026 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 16 April 2026
Dear Marlena, Thank you for taking the time to leave a wonderful 5 star Google review. Chloe will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
GoogleFletchers showed great perseverance in managing the sale of our property and achieved an excellent result for us. A special thank you to Ema and the wider team for their guidance, professionalism, and support throughout the entire process.
Ben · 16 February 2026 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 16 April 2026
Dear Ben, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Emanuele. Please do not hesitate to contact us again. Kind regards, Asha
★★★★★ 5/5
GoogleBig thank you to Emanuele and her colleagues at the Brook Green office of Fletchers following the successful completion of our first home. Emanuele was always highly professional throughout the process, from showing us round nice properties that fitted our requirements through to helping us move things forward as we neared exchange. We would highly recommend Emanuele and her team. Thank you!
Philip · 16 February 2026 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 16 April 2026
Dear Phillip, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
GoogleWould like to say a huge thanks to Max and Joshua
N · 16 February 2026 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear N Patel, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleBrilliant! As managing agents, Fletchers Chiswick are so helpful, informative and it really feels like they’ll go out of their way to help (literally!). I highly recommend!
Emily · 16 February 2026 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 April 2026
Dear Emily, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleThank you to Narmin for an extremely smooth and enjoyable moving experience! From our initial viewing to moving in, Narmin was easy to communicate with and was efficient at informing us of the process. We are loving our new home - thank you Narmin!
Chloe · 16 February 2026 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 April 2026
Dear Chloe, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
★★★★★ 5/5
GoogleThank you Narmin for all your help in securing our dream flat! Narmin was super helpful and available to answer all our questions ☺️
Stella · 16 February 2026 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 April 2026
Dear Stella, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
GoogleThe wonderful Lily and Narmin at Fletchers are outstanding! Professional and great communication throughout, really happy having them as my agents.
Hilda · 16 February 2026 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 April 2026
Dear Hilda, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
★★★★★ 5/5
GoogleWe would like to thank Fletchers for understanding our concerns and finding a solution so quickly. They resolved our new home issue in a very short time and made the whole process smooth and stress-free. Highly recommended!
Zafer · 16 February 2026 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 April 2026
Dear Zefer, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
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