★★★★★ 4/5
GoogleJoshua was an incredibly helpful agent with insightful advice on the housing market and approach to renting in London. He was understanding and kept me informed without being pushy. He was also very organised and reliable. Although I did not go for a property with Fletchers, I was very impressed with Joshua's service and would return to Fletchers in future.
Eleanor · 14 June 2020 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Eleanor, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleDelighted to recommend this first rate Lettings team headed up by Christian. I have rented my flat through Fletchers for several years and have always been impressed by them but more so since Christian started managing the Brook Green branch. Very professional, experienced and helpful team and great communication with their clients. I would recommend them without hesitation.
Jane · 14 June 2020 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Jane, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJoshua was absolutely fantastic at Fletchers Brook Green. We had a brilliant and smooth experience during our application process and initiating our tenancy. Every question I had (which was a lot), Joshua was able to answer, always easy to get hold of and happy to help, even it was the 3rd time speaking to me in a day! I'm incredibly grateful to Joshua for his support in finding us a fabulous home and helping us move in with no stress at all. Thank you Fletchers and Joshua!
Harriet · 14 June 2020 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Harriet, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMy wife and I are very pleased with all assistance we had from Nikki and Christian, to find a flat that met our criteria.
Since our first contact, they were very attentive and polite, swiftly answering all our questions and keeping us informed during the whole process. Fantastic communication and great availability from them.
We spoke to several letting agents but without a shadow of a doubt, they are the best ones we have dealt with. They were brilliant, helping us to find a place we liked so we strongly recommend them.
Thank you very much and well done Nikki and Christian. Great job!
Leonardo · 14 June 2020 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Leonardo Gonçalves, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWorking with Antony was a pleasure, he provided a seamless professional experience and helped us find the perfect flat with brilliant support both during and after signing. A credit to Fletchers and would definitely recommend this estate agents!
Jake · 13 June 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Jake, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleOutstanding customer service, Joshua and his team assisted us from the very beginning and made our moving in super fast and smooth. Highly professional and friendly agency. We are very happy with them so far :)
Oliwia · 10 June 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Oliwia, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThese guys are fantastic. The process of viewing, getting the paper work done and moving in was super smooth! Special thanks to Joshua who helped us massively with our special requests such as removing furniture. Overall I don't think our experience could get any better. Thank you guys!
Morteza · 10 June 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Morteza, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFletchers Brook Green team were always available and efficient, specially Christian Pengelly was friendly and helpful. I rented my flat fast and easy during the virus epidemic and he did a very professional job.
Ehsan · 3 June 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Ehsan, Thank you for taking the time in providing such lovely comments about Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleNikki was very helpful, prompt to reply and follow up, took in our criteria and presented options accordingly. Gave suggestions on things we hadn't thought of as first time renters.
Vishal · 9 April 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Vishal Kava, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat experience
Josh · 9 April 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Josh Ashwood, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleNikki and Christian from Fletchers made the process of finding a place, sorting out the paperwork and finalizing the contract a super smooth one. There was a small issue in terms of the move dates and this was handled brilliantly by Nikki and Christian (I knew about the situation after they had a solution in hand). I would definitely recommend Fletchers!!
Winnie · 26 March 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Winnie Collet Fernando, Thank you for your kind words regarding our Fletchers Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHard to find in the real estate market such agency that combines so well professionalism and yet human oriented. Since my first talk with Christian, Joshua and Nikki I've been impress on how comprehensive they are at the same time simple and honest. You won't feel any inequity on the treatment, as many agency tempt to prioritize "LANDLORDS". Referencing process was efficient, quick and not bothering . In Christian's team i saw very skilled, competent, cool and fun people. we are grateful for the deal we've made and can't be thankful enough for all the support Fletcher's brought to us. Highly recommend as they keep their words and provide outstanding service i only can see a brilliant and prosperous future for Fletcher's Brook green estate .
Cheers !
Hayatou · 26 March 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Hayatou Moustapha, Thank you for taking the time in providing such lovely comments about our Fletchers Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Fletchers. Joshua was extremely helpful with constant communication and viewings.
Zarah · 25 March 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 24 March 2024
Dear Zara, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHave nothing but good things to say about Fletchers. Josh and Christian are friendly and professional whilst also offering a lot of knowledge. They found our first flat which was perfect for what we were looking for and I look forward to working with them in the future.
Lauren · 25 March 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 24 March 2024
Dear Lauren, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleNikki and Christian have exceeded our expectations, they have been professional and most importantly understanding every step of the way. Superb communication , available when we need them, found us exactly what we were looking for. Need more agents like them.
Bilal · 10 March 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Bilal, Thank you for taking the time in providing such lovely comments about Nikki & Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 4/5
GoogleExcellent service from Joshua and Christian. Very professional and friendly through the whole process.
Logan · 10 March 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Logan, Thank you for taking the time in providing such lovely comments about Joshua & Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat service! Nikki helped us find a perfect home. She was extremely helpful, kind and always available. Thank you for your hard work!
Bo · 10 March 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Bo Hitzert, Thank you so much for the fantastic feedback, the team at Fletchers Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMy wife and I are very pleased with all assistance we had from Nikki and Christian, to find a flat that met our criteria.
Since our first contact, they were very attentive and polite, swiftly answering all our questions and keeping us informed during the whole process. Fantastic communication and great availability from them.
We spoke to several letting agents but without a shadow of a doubt, they are the best ones we have dealt with. They were brilliant, helping us to find a place we liked so we strongly recommend them.
Thank you very much and well done Nikki and Christian. Great job!
Leonardo · 25 February 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Leonardo Gonçalves, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleBrilliant Estate Agents. They were so helpful and attentive throughout the process of finding a new property.
Katie · 9 February 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Katie, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleA very good experience with personal attention. Thank you.
Akhilesh · 9 February 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Akhilesh, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleChristian and the team were a professional pleasure to deal with, and really made a (quite rushed) rental process work very smoothly for us, despite us putting them under pressure with our holiday timelines
Craig · 8 February 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Craig, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJoshua was absolutely fantastic at Fletchers Brook Green. We had a brilliant and smooth experience during our application process and initiating our tenancy. Every question I had (which was a lot), Joshua was able to answer, always easy to get hold of and happy to help, even it was the 3rd time speaking to me in a day! I'm incredibly grateful to Joshua for his support in finding us a fabulous home and helping us move in with no stress at all. Thank you Fletchers and Joshua!
Harriet · 10 January 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Harriet, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHave nothing but good things to say about Fletchers. Josh and Christian are friendly and professional whilst also offering a lot of knowledge. They found our first flat which was perfect for what we were looking for and I look forward to working with them in the future.
Lauren · 11 December 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Lauren, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleNikki was super helpful, she really helped suggest locations based on what I was looking for.
Irfan · 4 December 2019 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Irfan, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
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