Trusted Agent profile
★★★★★
1,637 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.
Fletchers's three offices, most reviewed first. Each has its own page.
Showing 1,571 reviews on Google only. Show every review
5/5
GoogleNikki was very helpful, prompt to reply and follow up, took in our criteria and presented options accordingly. Gave suggestions on things we hadn't thought of as first time renters.
Dear Vishal Kava, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleNikki has been great to work with. From the intial phone call to signing of the tenancy she has provided a professional service and looked after our needs. Thank you.
Dear Gurpreet, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleChristian was fantastic - he let my flat within a week and was helpful, professional and responsive from my first contact with him. I recommend Christian and Fletchers very highly.PositiveResponsiveness, Professionalism
Dear Julia, Thank you for your great review regarding our Brook Green office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleGreat service! Nikki helped us find a perfect home. She was extremely helpful, kind and always available. Thank you for your hard work!
Dear Bo Hitzert, Thank you so much for the fantastic feedback, the team at Fletchers Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleExcellent service, Joshua was super helpful with us! He helped us through all the process, he was patient and answered all the doubts we had in order to feel confident about our decision.
Dear Daniela, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
4/5
GoogleIt will be better if the agent can be more careful when doing the paperwork. But anyway, it is a great experience in the renting process, Anthony and his colleague Christian always response fast and sort out problems for me.
Dear Sigrid, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe are very happy with the agency Fletchers and its agents, especially with Nikki and Christian. Both worried about offering us what we were looking for and helped us at all times. Thank you very much for everything guys!
Dear Jessica, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleJoshua, Christian & Nikki have been very helpful in our transition moving from Canada to the UK. There was always someone available for us when we had question and took good care of us in all our process getting our flat. Thank you!
Dear Gabrielle, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleFletchers Brook Green team were always available and efficient, specially Christian Pengelly was friendly and helpful. I rented my flat fast and easy during the virus epidemic and he did a very professional job.PositiveProfessionalism, Value
Dear Ehsan, Thank you for taking the time in providing such lovely comments about Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleThese guys are fantastic. The process of viewing, getting the paper work done and moving in was super smooth! Special thanks to Joshua who helped us massively with our special requests such as removing furniture. Overall I don't think our experience could get any better. Thank you guys!
Dear Morteza, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleVery happy with the Fletchers Brook Green team, especially Joshua. His friendly but professional approach makes our stress and hassle disappear and nothing was too much trouble for him. Can't wait to move to our new home. Thank you Joshua! Martin & Andrija
Dear Martin, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWorking with Antony was a pleasure, he provided a seamless professional experience and helped us find the perfect flat with brilliant support both during and after signing. A credit to Fletchers and would definitely recommend this estate agents!
Dear Jake, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleJoshua was a great help in our search for a property. He’s without doubt the best lettings consultant I’ve contacted; he spent the time to understand our requirements meaning the properties actually viewed most closely met our needs. Wouldn’t hesitate to contact Joshua again when next looking for a property in this area.
Dear Danesh, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Manager
5/5
Google5 stars service especially to letting agent Christian Pengelly! Efficient in giving market overview & clients resolve. He has been a great help in letting out my flat whilst I was overseas and pregnant with twins! Made the whole process stress free for me. Couldn’t recommend him more!
Dear Shannon, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager
5/5
GoogleNikki and Christian from Fletchers made the process of finding a place, sorting out the paperwork and finalizing the contract a super smooth one. There was a small issue in terms of the move dates and this was handled brilliantly by Nikki and Christian (I knew about the situation after they had a solution in hand). I would definitely recommend Fletchers!!
Dear Winnie Collet Fernando, Thank you for your kind words regarding our Fletchers Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleJoshua from the Brook Green branch gave us some good advice and recommendation. He is also very efficient and communicated with us frequently to keep us posted on our case. His colleague, Christian was also helpful and friendly when I visited the branch. Definitely recommending them for their excellent service.
Dear Vincent, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleOutstanding customer service, Joshua and his team assisted us from the very beginning and made our moving in super fast and smooth. Highly professional and friendly agency. We are very happy with them so far :)
Dear Oliwia, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleChristian wowed us with his genuine enthusiasm and the way in which he dealt with all our needs when looking for a property. The level of service provided was excellent and should serve as a benchmark in the industry. Would not hesitate to recommend! We are also very pleased with the Property Management service from our account manager Mrika. She always deals with our queries promptly and efficiently, and with warmth. Thanks Mrika!
Dear Liz, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleHave nothing but good things to say about Fletchers. Josh and Christian are friendly and professional whilst also offering a lot of knowledge. They found our first flat which was perfect for what we were looking for and I look forward to working with them in the future.
Dear Lauren, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleMe and my girlfriend were looking for the home of our dreams and I can say that thanks to Fletchers Brook Green agency and our agent Joshua, we have found it. Not just found it, but already moved in and happy in our new home. They were very professional and helpful throughout the whole process! So, if you are looking for a new home I definitely recommend to use their services!PositiveResponsiveness, Quality, Professionalism, Value
Dear Ivaylo, I was delighted to read the comments in relation to our Brook Green office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleThe branch manager, Christian Pengelly, was a pleasure to deal with. Always friendly and helpful. He valued the property correctly which meant I found tenants very quickly and their vetting service meant that I had wonderful tenants who kept the property in excellent condition. His service was second to none and I would have not hesitate to use Fletchers again. Thank you Christian!
Dear Christina, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleExcellent service! Joshua has been extremely helpful and efficient, and has always been approachable, patient and available. I am really happy with his service and the service in general provided by the Fletchers Brook Green branch. 5 stars to the best agents in London, would definitely recommend!
Dear Regina, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleFletchers Brook Green Estate Agents made looking for a flat the easiest process. Joshua was particularly great. He really took the time to make sure we found what we were looking for and took care of the whole process like the expert that he is. He was patient and sensible regarding our concerns. I have nothing but good comments regarding his work.
Dear Maria, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleSearching for a flat to rent in London can be a frustrating, stressful and lonely experience. However, the experience with Fletchers in Brook Green was the complete opposite. The quality, professionalism, attentiveness and personalization of Joshua and Christian’s work was very good. Joshua managed my search for most of the process, and he was particularly impressive. Why? Because he shows a quality that’s rare of London estate agents, in my experience: caring about your search from your viewpoint, tailoring his approach and showing an exceptional responsiveness. Joshua and Christian are the best agents I’ve worked with so far in London. And some of the best I’ve worked with in the world for rental searches. I would not hesitate to use them again the next time I look for a property.PositiveResponsiveness, Quality, Professionalism
Dear David, Thank you for taking the time in providing such lovely comments about Joshua in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
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The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
The three Fletchers offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
