★★★★★ 5/5
GoogleI had a good customer experience with Fletchers. In particular, Christian and Paul have done a great job, communicated with me throughout the rental process. My flat is rented within 2 weeks. Great result.
Nancy · 10 October 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Nancy, Thank you for taking the time in providing such lovely comments about Christian and Paul in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleBoth sales and letting teams were truly professional and really helpful all round... thank you guys!
Samireh · 10 September 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Samira, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWhat a great experience we’ve had! All of the staff know their stuff here and are true professionals and experts in their field. Christian dealt with letting our flat for us. We had spoken with several other local agents, but we felt Christian was really genuine and understood what we were looking for as first time landlords. Within 24 hours of signing our contract with Fletchers we had an offer on our flat, and it wasn’t even on the market yet! It’s a real testament to Christian and Paul and the rest of the team who are really good at their jobs. Communication has been faultless throughout the process. Would 100% recommend Fletchers at Brook Green! Not only as landlords, but as tenants (our tenants are super happy too), and also sales. We were thinking of selling our flat before renting it out, and we were really impressed with Paul from sales too. A true gent and professional who really knew what he was talking about. Thank you Paul. Well done Fletchers! And thank you for everything so far!
Nick · 10 September 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Nick & Angela, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleThese guys are fantastic. The process of viewing, getting the paper work done and moving in was super smooth! Special thanks to Joshua who helped us massively with our special requests such as removing furniture. Overall I don't think our experience could get any better. Thank you guys!PositiveResponsiveness, Professionalism
Mory · 26 August 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 25 August 2024
Dear Morteza, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe had the good fortune to deal with this Estate agent for the last five years and we always had a good, professional and prompt help whenever we needed it. But our experience this year was even more impressive with the difficult time of the lockdown and the state of the economy and the housing market. However, they managed to get us suitable tenants in the first week after re-launching the flat on the market and helped, supported and advised us right through the process which would have been quite stressful otherwise. We are very grateful to all the staff of Fletchers Brook Green and particularly Christian who always had the answer to any problem and made us feel that we are in safe hands. We highly recommend this Agent.PositiveResponsiveness, Quality, Professionalism
NADIA · 26 August 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Nadia, Thank you for your kind words regarding our Brook Green office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. I will make sure to pass your comments on to Christian. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWhat a great experience we’ve had! All of the staff know their stuff here and are true professionals and experts in their field. Christian dealt with letting our flat for us. We had spoken with several other local agents, but we felt Christian was really genuine and understood what we were looking for as first time landlords. Within 24 hours of signing our contract with Fletchers we had an offer on our flat, and it wasn’t even on the market yet! It’s a real testament to Christian and Paul and the rest of the team who are really good at their jobs. Communication has been faultless throughout the process. Would 100% recommend Fletchers at Brook Green! Not only as landlords, but as tenants (our tenants are super happy too), and also sales. We were thinking of selling our flat before renting it out, and we were really impressed with Paul from sales too. A true gent and professional who really knew what he was talking about. Thank you Paul. Well done Fletchers! And thank you for everything so far!
Nick · 26 August 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 25 August 2024
Dear Nick & Angela, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleChristian was great and helpful
Rosa · 11 August 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Rosa, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleExcellent professional agents.
Highly recommended.
Look no further.
Elizabeth · 11 August 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Elizabeth, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleEnthusiastic yet professional service throughout. Very happy with the whole process and grateful for the support and guidance.
Andy · 11 August 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Andy, Thank you for the great five star review! Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleI am really disappointed with how they handle my property search specially with niki how she handle my calls and email.
To answer call or email will take days !!
Faresdubaiuae · 30 July 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
I am sorry to hear things did not go as well as we would have expected. Please can you email me so we can look into this further for you at md@fletcherestates.co.uk Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleDefinitely the best letting agents we have been with. Both Joshua and Christian have been super helpful and understanding. Highly recommend 👍🏽 …
Sara · 30 July 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Sara, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThank you very much Chris and Joshua ! You have been very helpful through the whole process , very professional and informative. I highly recommend Fletchers! Super fast and very responsive. Thank you again,
Alexandra
Alexandra · 30 July 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Alexandra, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJoshua, Christian & Nikki have been very helpful in our transition moving from Canada to the UK. There was always someone available for us when we had question and took good care of us in all our process getting our flat. Thank you!
Gabrielle · 30 July 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Gabrielle, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleVery happy with the Fletchers Brook Green team, especially Joshua. His friendly but professional approach makes our stress and hassle disappear and nothing was too much trouble for him. Can't wait to move to our new home. Thank you Joshua!
Martin & Andrija
Martin · 30 July 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear Martin, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJoshua was brilliantly helpful with helping us get our new flat, he was super supportive in arranging a few details with the landlord and when we hit a few issues with the referral process was always on hand to give advice!
ALM · 7 July 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied
Dear ALM 23, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleChristian was fantastic - he let my flat within a week and was helpful, professional and responsive from my first contact with him. I recommend Christian and Fletchers very highly.PositiveResponsiveness, Professionalism
Julia · 20 June 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Julia, Thank you for your great review regarding our Brook Green office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFletchers Brook Green team were always available and efficient, specially Christian Pengelly was friendly and helpful. I rented my flat fast and easy during the virus epidemic and he did a very professional job.PositiveProfessionalism, Value
EA · 20 June 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Ehsan, Thank you for taking the time in providing such lovely comments about Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMe and my girlfriend were looking for the home of our dreams and I can say that thanks to Fletchers Brook Green agency and our agent Joshua, we have found it. Not just found it, but already moved in and happy in our new home. They were very professional and helpful throughout the whole process! So, if you are looking for a new home I definitely recommend to use their services!PositiveResponsiveness, Quality, Professionalism, Value
Ivaylo · 20 June 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Ivaylo, I was delighted to read the comments in relation to our Brook Green office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleSearching for a flat to rent in London can be a frustrating, stressful and lonely experience. However, the experience with Fletchers in Brook Green was the complete opposite. The quality, professionalism, attentiveness and personalization of Joshua and Christian’s work was very good.
Joshua managed my search for most of the process, and he was particularly impressive. Why? Because he shows a quality that’s rare of London estate agents, in my experience: caring about your search from your viewpoint, tailoring his approach and showing an exceptional responsiveness.
Joshua and Christian are the best agents I’ve worked with so far in London. And some of the best I’ve worked with in the world for rental searches. I would not hesitate to use them again the next time I look for a property.PositiveResponsiveness, Quality, Professionalism
David · 20 June 2020 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear David, Thank you for taking the time in providing such lovely comments about Joshua in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleVery helpful and service focused
Michael · 17 June 2020 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Michael, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleVery helpful and responsive to requests for information and assistance.
Michael · 17 June 2020 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Michael, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAmazing service and very efficient. Highly recommending
Joanna · 17 June 2020 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Joanna, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat service, friendly staff and found my dream house!
Matthew · 17 June 2020 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Matthew, We appreciate you taking the time to submit your review regarding the service you received from our Chiswick Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleVery helpful and responsive team, Beth in particular was great. Efficient service to help you find exactly what you need.
Hani · 17 June 2020 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Hani, Having read your review, we would like thank you for your feedback about our Chiswick Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
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