Trusted Agent profile
★★★★★
1,637 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.
Fletchers's three offices, most reviewed first. Each has its own page.
Showing 1,571 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Dear Sara, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Merita, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
4/5
GoogleRating only, no written review.
Dear Mohamed, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Elisa, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Esther, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Claire, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
4/5
GoogleRating only, no written review.
Dear Hannah, Thank you taking the time to leave a review. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleRating only, no written review.
Dear Alice, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleEasy to communicate with. Thank you Joshua
Dear Anna, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmazing service , very pleased with everything. Will highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Dear Tyrese, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleFriendly, professional and thorough service from beginning to end from Christian who has been on top of everything and always helpful and honest. You couldn't ask for better!PositiveResponsiveness, Quality, Professionalism, Value
Dear Jon, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleJoshua was fast to respond to our queries and would always take the steps he needed to answer our questions fully. We would happily use the services again.
Dear Mike, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleChristian and Joshua were readily available for the many inquiries we had. They made the process of finding an apartment and arranging our tenancy very easy - even from abroad :)PositiveResponsiveness, Professionalism
Dear Ayse, Thank you for taking the time in providing such lovely comments about Christian and Joshua in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleJoshua was brilliant and found us the perfect apartment. He was extremely informative and kept in touch when necessary, it was hassle free - Thank you!PositiveResponsiveness, Professionalism
Dear Charlotte, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleSmooth from start to finish. Emily was very understanding in my needs. The closure from property viewing to signing was just a smooth process and both Emily & Josh were incredibly helpful!PositiveResponsiveness, Professionalism
Dear Abinand, Thank you for taking the time to leave a review regarding your experience with Emily in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleWas a quick and easy move to our new apartment via Fletchers. Joshua was a great help and everything went smoothly. Highly recommended.PositiveProfessionalism
Dear Timothy, What a lovely review you have given regarding our Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleFocused, patient, honest, judicious, affable and ‘result oriented’ are just some of the words that come to mind when we think of Joshua. In the middle of a pandemic, dealing with international demanding clients from NYC (us) and with an owner horse racing multiple brokers for the best offer, Joshua managed to bring both parties to a deal, which needed comprising from both sides. During the multiple backs and forths, the accepted and rescinded offers and the financial negotiation phase, Joshua never lost his patience, maintained the upmost integrity and most importantly, he listened. He closed the deal for the benefit of all. And he did it well.PositiveResponsiveness, Professionalism
Dear Daniel Thank you for taking the time to leave a review regarding your experience with Joshua in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMade looking for a new home in London super easy and we’re really helpful and communicative at all times. Would 100% recommend using Fletcher’s. Big thanks to Joshua and Christian!PositiveResponsiveness, Quality, Professionalism
Dear Arthur, I was delighted to read the comments in relation to our Brook Green office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleWonderful in every regard. Their professional conduct with everything from finding bespoke solutions to individual problems through to assisting with the completion of incomprehensible government forms, Christian and team have made the whole experience a delight. I've used other agents in the past but can't see that I'll need anyone other than Fletchers in the future. Heartily reccomend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Geraint, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleThe agents at Fletchers are simply amazing. My daughter is studying in the UK, and we were having a most difficult time locating a suitable flat that would accept her long distance application from the US. She contacted Fletchers after finding a wonderful flat in the perfect location. The agent responded right away, answered all of our questions, and provided a high resolution video of the entire flat. The paperwork was generated quickly via Docusign, we wired the deposit directly to them, and the lease was secured in a weeks time. This is no small feat when you have to deal with Visa paperwork and co-signers. Clearly their agents are highly experienced. What's most impressive, these fantastic agents responded to our questions just as quickly, both before and AFTER the lease had been signed and finalized, which from my life experience, is a rarity. I highly recommend Fletchers, especially if you are leasing sight unseen, and even more so if you are coming from overseas. Shout out to Paul Biris and Christian Pengelly, you guys are the best!PositiveResponsiveness, Quality, Professionalism, Value
Dear K G, I was delighted to read the comments in relation to our Brook Green office and will ensure that these are passed on to the team. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleEmily was very helpful in making sure our move ran as smoothly as possible. She responded to any queries we had very quickly and made sure we were always well informed. We are very happy that she made everything so easy!PositiveResponsiveness, Quality, Professionalism
Dear Bea, What a lovely review you have given regarding our Fletchers Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThis real estate is awesome. They found me the perfect flat for my sister and I in a lovely neighborhood. Moreover, it was the first time we rent a flat and they eased pretty everything. Paul (my estate agent) was very helpful with everything, always available and understanding. Great experience, I recommend.PositiveProfessionalism
Dear Sifaoui, We are delighted that you took the time to leave such a fantastic review which the Brook Green team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleWorking with Fletchers agency, especially with Christian has been very good. Constant communication and willingness to help both the customer and the landlords was invaluable. I can easily recommend this agency to anyone who wants to rent a nice, clean household.
Dear Martyna, Thank you for taking the time in providing such lovely comments about Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleProperty agents everywhere should look to Christian, the manager at Fletchers Brook Green, as a perfect example of how to stand out from the crowd. During our rental property search, right from the start he showed genuine enthusiasm and personality, instantly setting himself apart from the majority of agents we had dealt with. He was very informative and responsive throughout the process, which was appreciated given the urgency of our house hunt. Thanks a lot Christian, keep up the good work.PositiveResponsiveness, Quality, Professionalism
Dear Thomas, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
The three Fletchers offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
