Trusted Agent profile

Fletchers estate agents in London

4.8

★★★★★ Excellent

1,637 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

1,577

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,571 reviews on Google only. Show every review

5/5

Google

We worked with Tia Glenn to rent a house in Chiswick. She was fantastic to work with! She found us a lovely place in our price range and in the location we wanted. We’d be happy to work with her again!PositiveResponsiveness, Quality, Professionalism, Value

Victoria · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Victoria, Thank you for taking the time in providing such lovely comments about Tia in our Chiswick office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

I was with Fletchers last year and I had a great time with them. When you tried to ask to solve problems, they can arranged engineers quickly. Also, it is clear who you should ask help for and even they are willing to write a reference letter for your next flat immediately. Thanks for one of their staff, Caitlin.

Joe · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear 林政榕, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team

4/5

Google

Yasmin did an excellent job in showing us a number of suitable properties from which we were able to choose one on our first day of looking in the area! Yasmin followed through well so that we were able to sign the lease only a couple of days later. Subsequently Yasmin helped us with the utilities and any and everything else we asked for. A good experience!PositiveResponsiveness, Quality, Professionalism

Peter · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Peter, Thank you for taking the time to leave a review regarding your experience with Yasmin in our Chiswick office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have been with Fletchers Letting Agents for over six years now and they provide the best and most efficient service. I have sought the advice and services of other high street agents but it always Fletchers that never fail to deliver. Erica, Tia and the team are highly responsive and cater for my best interests and it provides me with great peace of mind and reassurance. Thank you!

Yusuf · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Yusuf, Thank you for your review regarding your experience with our Fletchers office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.

5/5

Google

Fletcher's have been very helpful from the outset. Their agent Yasmin found us our wonderful flat within a very short space of time, and Fletcher's have been very helpful throughout the whole process. I recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Stephen · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Stephen, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

I want to update my review as Yasmin Bopp was quite exceptional in her care, understanding and professionalism last year. She ensured the smooth running of a new tenancy and was outstanding in dealing with complicated issues. I cannot praise her enough. I have used Fletchers for 5 years and have found Lynsey Hearne to be extremely helpful and understanding. She is patient and professional and I cannot speak too highly of her.

Christine · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Christine, thank you so much for taking the time to leave your great review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Leigh was with us every step of the way - from viewing, to offer, to making sure our contract signing and move-in were smooth and worry free. Genuinely the best experience I have had with a lettings agent in years - she's excellent and a credit to Fletchers. Open, honest and built trust from the start.PositiveResponsiveness, Quality, Professionalism, Value

N · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear N Redpath, We are delighted that you took the time to leave such a fantastic review which the Chiswick team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Erica and Tia at Fletchers are top-notch. They worked the extra mile to highlight relevant properties and show them quickly. Very personable, helpful, responsive. I hit a snag with the property management team and escalated to Erica, who sorted it out straightaway. Professional and friendly.

Carol · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Carol, Thank you for sharing your kind words about Erica and Tia. Your comments are much appreciated by the Chiswick team. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

Professional, extremely efficient and friendly team. From start to finish of my property search I have had excellent service from Fletchers. Natalie in particular knew exactly what I was looking for, was always cheerful and ready to help.

Mo · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Mo, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

We had the pleasure of meeting Beth while viewing a property in Shepard's Bush. Although that property didn't work out she made sure to keep in touch with us. Because of her follow-up we were able to find a property that we absolutely loved in the Chiswick area. Its always nice dealing with someone so professional that takes the time to understand your needs and values you as a client. Thanks so much Beth!PositiveProfessionalism

Jason · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Jason, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have recently re-let our flat in Chiswick after working with Beth Jeromson and her colleagues at Fletchers. We received personal assistance at every stage of the process from the initial marketing of the property through to contract negotiation and finalisation. The overall service from Fletchers is excellent, including highly professional property management and administration. I have no hesitation in giving five stars and recommending Fletchers - many thanks Beth, Agata and Jasmine.

Ken · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Ken, We are delighted that you took the time to leave such a fantastic review which the Chiswick team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Searching to rent had been a nightmare till we met Yasmin Bopp. Not only she showed us some houses that were worth it, but she was super fast and supportive all the way. I highly recommend her if you're looking for someone to get the job done! Believe me, Fletchers should be proud to have her!PositiveResponsiveness, Quality, Professionalism, Value

Edvin · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear eD Highlighter, We are thrilled to hear that you are pleased with the service you have received from our Chiswick office and that you’ve kindly taken the time to write a fantastic review. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Olivia is a wonderful sales representative who showed us a few properties and answered all our questions patiently. Although she is new to Fletchers, she definitely knows how to manage landlords and tenants and I know she will only get better with time. If we look for rental properties in the future, we will definitely get in touch with Olivia from Fletchers Chiswick offive.PositiveResponsiveness, Professionalism

Rinky · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Rinx, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Fletchers are very professional to deal with. They did a great job on finding a tenant for our property. Wouldn't hesitate to recommend Tia and the team if you need a good Chiswick letting agent...PositiveProfessionalism

Dan · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Dan, Thank you for your great review regarding our Chiswick office. I will pass on your comments to the team who will be delighted to hear them. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

I had a great experience renting with Fletchers. My agent Beth was very friendly and communicative. All my queries were answered swiftly and in a clear manner. Thanks to her the whole process was very simple. I would definitely recommend renting with them.PositiveResponsiveness, Quality, Professionalism, Value

Judyta · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Judyta, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Beth Jeromson, Erica Whitehead and team are very professional and polite. My whole experience with Chiswick branch for rental has been excellent from start to finish. I would highly recommend to anyone, as in every 2 to 3 years I do benchmarking with other agencies and their rates are competitive and always delivering on their estimates. A massive thank you Beth, Erica and team.PositiveProfessionalism, Value

Miranda · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Miranda, Thank you so much for the fantastic feedback, the team at Chiswick are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Fletchers have been great with our flat search in Chiswick. Especially Tia, she has been outstanding throughout, she’s been so helpful, professional and superb at what she does. She has been so great at answering any questions we had with the new flat we are moving into and has been the perfect point of call to help guide us throughout. Thanks TiaPositiveResponsiveness, Quality, Professionalism, Value

Zara · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Zara, Thank you for taking the time in providing such lovely comments about Tia in our Chiswick office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Yasmin found us the perfect rental home in Chiswick. She showed us a few places (all on video as we were overseas) and took time to understand our requirements. We were working with a few brokers, Yasmin was the most persistent by far. She captured our needs perfectly and when the right home came up, she helped us and the homeowner come to an agreement. She worked with us through the entire process patiently and pleasantly.PositiveResponsiveness, Quality, Professionalism

Gayatri · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Gayatri, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Just let another house through Fletchers Letting, Chiswick. Have to say, they are the best in the lettings business. The director is Erica who deals with you initially on marketing/pricing clearly knows her onions - very knowledgeable. In her team, Amy has been with Fletchers many years and Leigh are amazing - professional and first class. Also a new member Yasmin showed the house on many occasions and finalized the deal. I fully understand why most professional landlords use Fletchers and have more letting properties on their books than any other Chiswick agents. I have been letting many years in Chiswick. Thank you.PositiveProfessionalism

Daniel · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Daniel, We are delighted that you took the time to leave such a fantastic review which the Chiswick team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team

4/5

Google

Yasmin helped me in my property search and showed me some lovely places up for rent, that were realistic within my budget and criteria. She kept me up to date with what was on offer and was very helpful. I didn't sign with Fletchers in the end, but will definitely contact again when moving in future.PositiveResponsiveness, Professionalism

Ghislaine · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Ghislaine, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

We have been working with Yasmin from Fletchers estate agents for a few months. She was very keen to find us the exact property we wanted to rent. We were very happy with her quick responses and her hard work. Thoroughly recommend.PositiveProfessionalism

Alvaro · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Alvaro, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

After having some issues with our Property Manager (not from Fletcher's), we were put in contact with Erica Whitehead, who immediately stepped up and solved our problem. We can't thank her enough for the support! Great professionalism. We'd definitely recommend Fletcher's to anyone and we'd be happy to rent through them in the future.

Nicole · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Nicole, Thank you for taking the time to leave such great feedback regarding your experience with Erica and our Chiswick office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

We have been clients of Fletchers for 20 years and currently have more than one rental property with them. We have found their level of personal service outstanding. Recently, Erica provided us with exactly the valuation that we had hoped for and she and her team were able to deliver a selection of prospective tenants to choose from within ten days. Throughout the tenancy periods the maintenance service conducted by Agata has been exceptional.PositiveResponsiveness, Quality, Professionalism, Value

David · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear David, Thank you for your kind words regarding our Chiswick office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

I've recently rent a flat from Fletchers and had a great experience. I would like to highlight the job done by Tia Glenn. She went above and beyond to help me find the right property. What most impressed me on her job was the very genuine willingness to understand what I was looking for instead of trying to sell me anything, which is very common from other agents. Also, she was very responsive and happy to answer all my questions. I can't recommend more Fletchers Chiswick, specifically the service provided by Tia Glenn.PositiveResponsiveness, Quality, Professionalism, Value

Gabriela · 14 June 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Gabriela, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Sarah Tranter, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

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