★★★★★ 5/5
GoogleSmooth from start to finish. Emily was very understanding in my needs. The closure from property viewing to signing was just a smooth process and both Emily & Josh were incredibly helpful!PositiveResponsiveness, Professionalism
Abinand · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Abinand, Thank you for taking the time to leave a review regarding your experience with Emily in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleWas a quick and easy move to our new apartment via Fletchers. Joshua was a great help and everything went smoothly. Highly recommended.PositiveProfessionalism
Timothy · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Timothy, What a lovely review you have given regarding our Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleFocused, patient, honest, judicious, affable and ‘result oriented’ are just some of the words that come to mind when we think of Joshua. In the middle of a pandemic, dealing with international demanding clients from NYC (us) and with an owner horse racing multiple brokers for the best offer, Joshua managed to bring both parties to a deal, which needed comprising from both sides.
During the multiple backs and forths, the accepted and rescinded offers and the financial negotiation phase, Joshua never lost his patience, maintained the upmost integrity and most importantly, he listened. He closed the deal for the benefit of all. And he did it well.PositiveResponsiveness, Professionalism
Daniel · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Daniel Thank you for taking the time to leave a review regarding your experience with Joshua in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMade looking for a new home in London super easy and we’re really helpful and communicative at all times. Would 100% recommend using Fletcher’s. Big thanks to Joshua and Christian!PositiveResponsiveness, Quality, Professionalism
Arthur · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Arthur, I was delighted to read the comments in relation to our Brook Green office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWonderful in every regard. Their professional conduct with everything from finding bespoke solutions to individual problems through to assisting with the completion of incomprehensible government forms, Christian and team have made the whole experience a delight. I've used other agents in the past but can't see that I'll need anyone other than Fletchers in the future. Heartily reccomend.PositiveResponsiveness, Quality, Professionalism, Value
Geraint · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Geraint, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleEmily Martin.
When I first met Emily I felt an immediate connection with her, as I am sure that many people do. Aside from being very attractive, she is down to earth, friendly and personable. She is hard working, diligent and kind and progresses situations making them simple and easy for you. Emily is very considerate and a jewel of an employee that Fletcher’s needs to recognise. She is the kind of employee that’s a special asset to her team, making a company great. She is definitely a keeper.
All the best, Emily
Lilli Kelli
Lilli like Emily is kind, hard working and diligent. Always ready to help and will go out of her way to do so. She is also the kind of special employee who contributes a great deal to a company, and one that Fletcher’s needs to hold on to.
Thank you, LilliPositiveResponsiveness, Quality, Professionalism
Frances · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Frances, what a lovely review you have given regarding Emily in our Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe agents at Fletchers are simply amazing. My daughter is studying in the UK, and we were having a most difficult time locating a suitable flat that would accept her long distance application from the US. She contacted Fletchers after finding a wonderful flat in the perfect location. The agent responded right away, answered all of our questions, and provided a high resolution video of the entire flat. The paperwork was generated quickly via Docusign, we wired the deposit directly to them, and the lease was secured in a weeks time. This is no small feat when you have to deal with Visa paperwork and co-signers. Clearly their agents are highly experienced. What's most impressive, these fantastic agents responded to our questions just as quickly, both before and AFTER the lease had been signed and finalized, which from my life experience, is a rarity. I highly recommend Fletchers, especially if you are leasing sight unseen, and even more so if you are coming from overseas. Shout out to Paul Biris and Christian Pengelly, you guys are the best!PositiveResponsiveness, Quality, Professionalism, Value
K · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear K G, I was delighted to read the comments in relation to our Brook Green office and will ensure that these are passed on to the team. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleEmily was very helpful in making sure our move ran as smoothly as possible. She responded to any queries we had very quickly and made sure we were always well informed. We are very happy that she made everything so easy!PositiveResponsiveness, Quality, Professionalism
Bea · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Bea, What a lovely review you have given regarding our Fletchers Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThis real estate is awesome. They found me the perfect flat for my sister and I in a lovely neighborhood. Moreover, it was the first time we rent a flat and they eased pretty everything. Paul (my estate agent) was very helpful with everything, always available and understanding. Great experience, I recommend.PositiveProfessionalism
Sifaoui · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Sifaoui, We are delighted that you took the time to leave such a fantastic review which the Brook Green team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleProperty agents everywhere should look to Christian, the manager at Fletchers Brook Green, as a perfect example of how to stand out from the crowd. During our rental property search, right from the start he showed genuine enthusiasm and personality, instantly setting himself apart from the majority of agents we had dealt with. He was very informative and responsive throughout the process, which was appreciated given the urgency of our house hunt. Thanks a lot Christian, keep up the good work.PositiveResponsiveness, Quality, Professionalism
Thomas · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Thomas, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe had a very smooth and easy decision to make when we moved to our new flat early this month -- all thanks to Joshua. He was very good at accommodating all our questions and was very organised when it comes to managing our document requirements and whatnot. I normally don't decide for a flat right away without checking the place in person. But due to corona, Joshua was quick to provide us a video of every corner of the flat and also reverted all our questions about the flat, the agreements, etc. so getting this place was really an easy decision for us to make. Thanks, Joshua!PositiveResponsiveness, Quality, Professionalism, Value
K · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Kim, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI saw an ad for a flat to rent on Fletchers' website back in March and Emily got in touch with me very quickly to organise a visit. I hadn't used an estate agent in over 15 years so it was all a bit new to me but Emily guided me through everything. She's highly professional, very organised, explained each step to me very thoroughly and responded to emails and queries very quickly. She's also very friendly. I highly recommend Fletchers and Emily. And I'm very happy in my new flat! :)PositiveResponsiveness, Professionalism
Chrystel · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Chrystel, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your review. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThorough impressed with the service we received from Fletchers Brook Green, in particular from Emily Martin. She made the whole process completely stress-free and went out of her way to ensure we were in on time. Would definitely use Fletchers again from the fantastic service we received from Emily - a credit to company.PositiveResponsiveness, Professionalism
Carla · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Carla, Thank you for taking the time to leave a review regarding your experience with Emily in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLetting through Fletcher's has been a good experience all round. Paul and Christian were very professional throughout and were always available to settle any queries we had, of which there were many. As students, we didn't have much experience letting through agencies beforehand, but they made at as easy as possible for us by always being transparent and taking time to explain what they needed and why. Would highly recommend them to students or anyone really looking to rent in London.PositiveResponsiveness, Quality, Professionalism
Animesh · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 19 June 2024
Dear Animesh, I was delighted to read the comments in relation to our Brook Green office and will ensure that these are passed on to the team. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleErica is easy to deal with and really responsivePositiveResponsiveness, Professionalism
Margarete · 17 June 2021 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Margarete, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleExcellent professional service from letting team at Fletchers lead by Erica
Roza · 17 June 2021 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Roza, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 4/5
GoogleGood team, very attentive & responsive to landlords' needs. Recommended.
John · 17 June 2021 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear John, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleGreat support from Oliva throughout the entire letting and referencing process. Thank you!
Josef · 17 June 2021 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Josef, What a lovely review you have given regarding our Chiswick office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
GoogleFletchers feel very connected to the market place and are quick to respond professionally and courteouslyPositiveResponsiveness, Professionalism
Susan · 17 June 2021 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Susan, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleA superb team - professional, polite and respectful to their clients. Can't recommend them enough.
Christos · 17 June 2021 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Christos, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleYasmin was great, really helpful throughout our searching process and always friendly.
Robert · 17 June 2021 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Robert, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleA great and professional agency! We warmly thanks Yasmin Bopp for her precious help!PositiveQuality, Professionalism
Clara · 17 June 2021 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Clara, Thank you for your great review regarding our Chiswick office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleRecent re-letting and new tenancy went smoothly and I was kept informed all the way. Very happy with the service provided.PositiveResponsiveness, Quality, Professionalism, Value
Heather · 17 June 2021 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Heather, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNatalie was thorough and a pleasure to deal with. She always responded swiftly to any questions I hadPositiveProfessionalism
Lisa · 17 June 2021 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Lisa Make Up, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Evie Fisher Customer Relations Team
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