Trusted Agent profile

Fletchers estate agents in London

4.8

★★★★★ Excellent

1,637 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

1,577

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,571 reviews on Google only. Show every review

5/5

Google

Natalie Manin assistance has been excellent. She is reliable, precise and most importantly efficient. She knows how to make things happen. Her support has been priceless - especially while I was very busy with work - and so I didn't think twice to recommend her to my best friend, too. Thank you.PositiveProfessionalism

Laura · 27 August 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Laura, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with Natalie and our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Searching for and finding the right property for you can be stressful and frustrating at times. But I have to say that Fletchers were amazing to deal with. Beth Jeromson was an absolute star - I don't know how she put up with me and my fussy taste! But she was always so patient and within a couple of viewings, having got to know me and what I was really looking for, she wasted no time in sharing only those properties that I'd seriously consider & found the most perfect apartment for me in the end. I love it! Thank you, Beth! :)PositiveResponsiveness, Professionalism

Rachel · 27 August 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Rachel, Thank you for your kind words regarding our Chiswick office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

I worked with Yasmin to find a flat to rent in Chiswick. She was friendly, understood what I was looking for and proposed viewings based on my request. Yasmin was very responsive and always followed up with calls. I would recommend working with her!PositiveResponsiveness

Rafaela · 27 August 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Rafaela. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I consistently return to the lettings team at Fletchers, and have been doing so for over 10 years. Erica and her team are professional, bright, and proactive, and I have felt very reassured to have them dealing with lettings for me for many years now. Leigh and Amy have huge Chiswick experience, great instincts, integrity and a work ethic that means they are my first port of call for lettings in Chiswick. It has been very good to see newer members of the team, Tia, Beth and others continuing that tradition under Erica's capable supervision. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Deshpal · 27 August 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Deshpal, I was delighted to read the comments in relation to our Chiswick office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

We've been using Fletchers as our letting agents for some years now. They are always friendly and professional in their approach, quick to get back to us if we have any queries, and also very quick to sort out any potential problems. They seem to strike the right balance of interests between landlord and tenants. I would happily recommend them as letting agents. It's worth noting that we chose them as letting agents after they had done such a good job looking after us when we were buying the property.PositiveResponsiveness, Professionalism

Hilary · 27 August 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Hilary, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Having experienced several less than satisfactory local estate agents over the years to buy and my rent properties, one of my tenants recommended I should try Fletchers. I'm really glad I did. I have never experienced such professionalism and enthusiasm to get my properties rented with the most appropriate tenants. I have a personal contact, I am kept informed with what is happening and any queries are dealt with very promptly. I am most impressed and will certainly continue to use Fletchers in the future. It is definitely worth giving them a try.PositiveResponsiveness, Quality, Professionalism, Value

Fran · 27 August 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Fran, I was delighted to read the comments in relation to our Chiswick office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

We are a young family and we were looking for a suitable rental in Chiswick. We were admirably handled by the Fletcher’s team, in particular Erica and Beth, and they tirelessly showed us suitable properties and got the balance between showing us lots of properties and being too invasive completely right. The properties they showed us were completely in line with our requirements. We are very grateful to them and we won’t hesitate to use them in future.PositiveResponsiveness, Quality, Professionalism, Value

Faizan · 27 August 2021 · Fletchers London (86 Chiswick High Road)

5/5

Google

Fletchers was a very responsive and communicative agency. On top of that I received the most professional, honest and patient support from their agent Yasmin. She and her team worked with me for months to ensure I received the best home for me and my family. I worked with a number of agencies and she was the one agent that went above and beyond to get me into homes quickly and narrowing down options that matched my preferences. She messaged me to confirm appointments and checked on me to see how the search was going even with other companies. She was persistent and positive even when others had given up on my search. Her care and persistence was necessary in this time of Covid and during a time of changing homes and changing countries. Thanks to her for making my process a lot easier.PositiveResponsiveness, Professionalism

Brian · 27 August 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Brian Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We were very happy with the service we got from Fletchers and especially their lettings consultant Yasmin Bopp. She did her best to listen to our needs and find the properties she believed best fit our criteria. She kept in touch regularly and updated us on any upcoming properties we might have shown interest in. We were very satisfied with the professionalism.PositiveResponsiveness, Professionalism

Lukia · 27 August 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Lukia, We are delighted that you took the time to leave such a fantastic review which the Chiswick team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

We registered with several companies during our recent flat hunt and Fletcher’s Chiswick has been by far the best experience. We were looked after by Yasmin who was just fantastic. She listened to what we were looking for and was really pro-active in sending across options. All communication was prompt, and she returned every call. There was never a time we found ourselves having to ‘chase up’. She really went above and beyond our expectations (and our experiences with other companies) and would definitely be the first place we’d get in touch with again next time we look to move.PositiveResponsiveness, Professionalism

Craig · 27 August 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Craig, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have dealt with Fletchers in Chiswick for three-and-a-half years as both a tenant and a landlord. I have found them to be extremely professional, well-informed and helpful. The team in the Lettings office is very proactive and friendly and I would highly recommend their services. The property management arm of the business has been particularly impressive and I would not hesitate to give them five stars. My dealings have been with Erica and Agata in particular but every other member of the team has been both responsive and courteous.PositiveResponsiveness, Professionalism

Karen · 27 August 2021 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Karen, I was delighted to read the comments in relation to our Chiswick office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Joshua is one of the best estate agents I've been dealing with. Took his time to show me all the properties properly and able to answer all the questions accordingly. Great communication skills and just a pleasure to work with. Thanks a lot again for all your hard work!PositiveResponsiveness, Quality, Professionalism, Value

Kat · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied

Dear Kat, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to Joshua and the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

My first time working with a estate agent. And I’ve been very pleased. I’ve called so many estate agents regarding properties as this seems to be the only one willing to help. They helped me find the perfect home at the perfect price. Special shout out to Josh who helped me with property viewings and all enquiries as it’s my first time living alone. Both him and the team went above and beyond xPositiveResponsiveness, Quality, Professionalism, Value

Mulan · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied

Dear Mulan, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

I had a good customer experience with Fletchers. In particular, Christian and Paul have done a great job, communicated with me throughout the rental process. My flat is rented within 2 weeks. Great result.PositiveResponsiveness, Professionalism

King · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Nancy, Thank you for taking the time in providing such lovely comments about Christian and Paul in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Emily has been fantastic for us throughout our move. She has been available and responsive to our queries throughout and ensured that the property was ready for our move in with proactive visits. She remains in contact after our move and we know we can count on her if we have any issues. Highly recommend.PositiveResponsiveness

Dominic · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied

Dear Dominic, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

With Christian and Joshua from Fletchers Brook Green Estate Agents my new home search was the smoothest and quickest I've ever had. It took me less than 4 days from the moment I found a property until the day I've signed the contract. Guys were very efficient, helpful, professional and were able to reply to all my questions about the property. Very much happy with their job!PositiveResponsiveness, Quality, Professionalism

Natalja · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied

Dear Natalja, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

The entire experience with Fletchers Brook Green was very smooth and I’d like to say that I’d definitely recommend Fletchers to anybody who’s looking for a new home around West London. I would like to thank Emily Martin for being extremely professional, responsive and helpful throughout the whole process (from viewing to moving in). She constantly kept me updated and informed me about next steps and gave amazing recommendations to ensure every part of the process met the best standards.PositiveResponsiveness, Quality, Professionalism, Value

Anastasia · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Anastasia. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

My experience with Fletchers it's been the best ever all the professionals are very kind and responsive. Special Emily who looked after my contract since the beginning was absolutely kind and amazing and even afterwards. My property manager Bridge is really good as well to get everything sorted and working at my new flat. I'm really happy about my property and and who is looking after it. I couldn't recommend more all of them.PositiveResponsiveness, Quality, Professionalism, Value

Maira · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied

Dear Maira, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Overall I have had a very positive experience with Fletchers. Joshua was brilliant and really helped guide us through the process. The service has been great and we have experienced very quick response times to all our questions. There are however a couple of maintenance issues with the property but the team are working hard to resolve these for us. I would definitely recommend Fletchers, particularly to people who may be unfamiliar with the renting process and would like an extra helping hand guiding them through. Thank you Joshua for all your efforts in securing us the property!PositiveResponsiveness, Professionalism

Becky · 26 August 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied

Dear Becky, I was delighted to read the comments in relation to Joshua and our Brook Green office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

What a great experience we’ve had! All of the staff know their stuff here and are true professionals and experts in their field. Christian dealt with letting our flat for us. We had spoken with several other local agents, but we felt Christian was really genuine and understood what we were looking for as first time landlords. Within 24 hours of signing our contract with Fletchers we had an offer on our flat, and it wasn’t even on the market yet! It’s a real testament to Christian and Paul and the rest of the team who are really good at their jobs. Communication has been faultless throughout the process. Would 100% recommend Fletchers at Brook Green! Not only as landlords, but as tenants (our tenants are super happy too), and also sales. We were thinking of selling our flat before renting it out, and we were really impressed with Paul from sales too. A true gent and professional who really knew what he was talking about. Thank you Paul. Well done Fletchers! And thank you for everything so far!

Nick · 30 July 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Nick & Angela, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Amazing service , very pleased with everything. Will highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Tyrese · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Tyrese, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Friendly, professional and thorough service from beginning to end from Christian who has been on top of everything and always helpful and honest. You couldn't ask for better!PositiveResponsiveness, Quality, Professionalism, Value

Jon · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Jon, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Christian and Joshua were readily available for the many inquiries we had. They made the process of finding an apartment and arranging our tenancy very easy - even from abroad :)PositiveResponsiveness, Professionalism

Ayse · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Ayse, Thank you for taking the time in providing such lovely comments about Christian and Joshua in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Joshua was brilliant and found us the perfect apartment. He was extremely informative and kept in touch when necessary, it was hassle free - Thank you!PositiveResponsiveness, Professionalism

Charlotte · 20 June 2021 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Charlotte, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team

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Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

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