★★★★★ 1/5
GoogleFor a customer service industry I found the attitude, communication skills and general professionalism very poor when making an enquiry. First impressions count and the young woman who answered the telephone, I believe was called Sophie, did not inspire me to pursue my enquiry
M · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
I am sorry to learn that you are unsatisfied with the service you have received from our Brook Green office. We would be keen to find out what went wrong, so that we can correct this as soon as possible. If you could please email me further details at sarahtranter@customerrelationsteam.co.uk, I will make sure this is looked into straight away. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua has been very helpful with our property search. Fletchers has high quality properties and a very professional team. Highly recommended!
Andrew · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Andrew, thank you for your 5* review. We are pleased to read that you have had a great experience with the team in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI grew up in the country side in a family with minimal income,life wasnt easy, I didnt hv the priviledge to recieve good education, but I always dreamt that one day I will be able to move to the infamous London and start a new life there. After years of hardwork, me and my girlfriend finally saved enough money to rent a small flat , but the condition of the house was dreadful and the landlord wasn't the nicest person. I couldnt stand it anymore so I started looking for a new house, but after a long search,I dont have much luck and even if i found a flat that i like, I couldnt afford it. I was desperate and is afraid that i might either hv to stay with the toxic land lord or move back to the countryside,until I saw this agency. Honestly I didnt hv much expectation at first until i met the friendliest agent,Gaetano, he really did he's best to understand our situation and is actively trying to help, and he found me a house at a good location in shepherds bush and is at an affordable price, in a decent condition as well ,honestly, I cant thank you enough , Im so happy I finally found my ideal flat!PositiveResponsiveness, Quality, Professionalism, Value
Jor · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Jor, We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua helped us secure an amazing new flat! He was very helpful throughout the whole process. Great experience overall.
Thank you Joshua.PositiveResponsiveness, Quality, Professionalism
Diana · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Diana, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSpoke with Ava on the phone. Looking to start my search in January. Ava referred me to some fantastic brokers to have my mortgage arranged. As well as referring me to solicitors to get legally ready. I have not yet registered , however due to her helpfulness and knowledge, Ava will be my first call when I’m ready to start looking.PositiveResponsiveness, Professionalism
Olivia · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Olivia. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. We look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad an amazing experience with Fletchers sales team so far, in particular Ava. She has kept me updated on any new properties which come on. I have not found yet but I do believe it will be through Ava when the right property comes along.
Rosie-miar · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Rosie-miar, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua was a fantastic agent helping me lock down the right property having relocated back to London. Needed someone to be quick, responsive and who made the experience easy and stress free. Thanks.PositiveResponsiveness, Quality, Professionalism
Connor · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Connor, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe were very impressed with Fletchers especially dealing with Ava - i was assisting my mother our experience of buying mums property was efficient and stress free
Ava was very helpful from beginning to the end.
Miss · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Thank you for sharing your kind words about Ava. Your comments are much appreciated by the Brook Green team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery good experience with Fletchers in Brook Green. Professional, responsive, respectful. Special thanks to Paulina who helped us find new tenants! Highly recommended.
Edvige · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Edvige, We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCalled into the office yesterday as I am looking to have my house valued. I spoke with Ava on the phone. She was very knowledgeable on the area and helped me understand the current market. Excited to have Fletchers over next week!PositiveProfessionalism
Ella · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Ella. Thank you for taking the time to leave a review regarding your experience with Ava in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEmily Martin is a valuable asset to this company and is the epitome of a hardworking & honest worker. I recently started working in West London and she has made the property hunting experience completely stress free. She knew my exact criteria and found me the perfect home with my restricted timeframe. The service provided was beyond 5 star!!PositiveResponsiveness, Quality, Professionalism
Hitesh · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Hitesh, what a lovely review you have given regarding our Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI am a first time buyer and unsure on the process when buying. I called in to enquire about a property Fletchers are marketing. Ava spoke with me about the process and has really made me feel at ease. She also referred me to some fantastic brokers who are arranging my mortgage. Thanks for your help Ava. Can’t wait to view the properties on Saturday.
Havoc · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe dealt with Ava for the purchase of our first home, which helped a lot as you're kind of going with the flow on your first property - but she directed and advised us perfectly. The transaction was smooth and would recommend in future
Jack · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Jack, hank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI am truly happy that I have rented my flat with Fletchers. This Agency is incredible. They have rented my Flat in less than two weeks thanks to Gaetano.
Well done! Looking forward to work again with you guys.PositiveResponsiveness, Quality, Professionalism, Value
TrustReviews · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI was very happy with the interactions I had with Fletchers. They were really professional and extremely reactive every step of the way.
They also made sure that the whole letting process was smooth and that my demands were satisfied
I highly recommend!PositiveResponsiveness, Professionalism
Romain · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Romain, thank you for your 5* Google review. We are thrilled to read that you have had a great experience with our Brook Green office and hope we can assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleJack Dann was a fantastic agent to work with. He was tireless in pursuing different options, answered all our (extensive) questions with patience and careful research, and - crucially - offered a bold estimate that, despite the reservations of other local agents, turned out to be accurate. I'd definitely recommend Fletchers at Brook Green.
Annabel · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Annabel, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRelocating to London can always be a stressful experience however Joshua at Fletchers Brook Green managed our new tenancy extremely professionally. He was always very quick to respond to any questions we had and acted in a polite, friendly and transparent way throughout.
David · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleBrilliant service from the easily the best lettings agency my partner and I have used. Emily has been the dream lettings consultant ready to help us with any queries we had. Moving deadlines so that we could submit our offer to the landlord, going above and beyond to help with referencing difficulties and easy to get a hold of whenever we needed some extra information about the flat. Emily always answered our calls with a kind and friendly manner. Genuinely caring and understanding, helping us at every stage of the lettings process which made moving a lot easier. Thank you so much for all of your help Emily!PositiveResponsiveness, Quality, Professionalism, Value
Oliver · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Oliver, we are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe recently moved to the area and Emily was our estate agent. The efficiency in getting any queries for pre-moving in arranged and sorted was unreal and she made the entire process smooth and enjoyable. Made us feel at ease about our move to the area and found us a property that was perfect for our needs! Couldn’t recommend Fletchers and Emily’s service enough, it was a joy to work with them!PositiveResponsiveness, Quality, Professionalism, Value
Tyler · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Tyler, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAlthough Fletchers were not the chosen agent for the sale of my flat - I have been blown away by their support and level of care as and when I has questions and reached out. Selling a flat can be a stressful process and Jack has been super supportive in letting me know that he was there in case anything was needed. And he never tried to take my flat away from the current agents I was in. Thank you so much ! Barbara
Janya · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Barbara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua was an excellent agent. He was extremely helpful and hands on throughout the experience and we couldn’t have asked for better.
He was always quick to respond, even outside work hours. And he always provided useful, clear and honest advice. And on top of this, his assistance was always delivered with a friendly and professional attitude. It was a delight to work with him.PositiveResponsiveness, Quality, Professionalism, Value
Cicely · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Cicely, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brooke Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe wanted to leave a glowing review for Jack, Sonia, Jacob and Ava. They really shook things up when they came on board as a dual agent for the sale of our London flat and went above and beyond to get the right qualified buyer prospects through the door. Their direct contact approach really made a difference and we've valued their advice throughout.
Although we ultimately went with a buyer from the incumbent agency, it could just as easily have been through the Fletchers if their buyer had counter offered sooner.
I would highly recommend the Brook Green team.
Amanda · 14 June 2022 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Amanda, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI am truly happy that I have rented my flat with Fletchers. This Agency is incredible. They have rented my Flat in less than two weeks thanks to Gaetano.
Well done! Looking forward to work again with you guys.PositiveResponsiveness, Quality, Professionalism, Value
G · 28 December 2021 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 27 December 2024
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery impressed with the lettings service from Fletchers, especially from Natalie who has gone out of her way to help with everything and gives a very professional and personalised service. She is always very prompt to reply and efficient dealing with any queries or problems. Definitely would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Wendy · 27 August 2021 · Fletchers London (86 Chiswick High Road)
Agent replied · 13 June 2024
Dear Wendy, I am delighted to read that Natalie in our Chiswick office has achieved our aim of delivering a five star service. Natalie and the team always work extremely hard and feedback like this makes it all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
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