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5/5
GoogleWe had a very positive experience working with Chloe during our attempted property purchase. She was responsive, transparent and easy to work with throughout the viewings, negotiations and conveyancing process.
Although the purchase did not proceed due to issues identified during due diligence, Chloe made a considerable effort to keep the transaction moving and regularly followed up with all parties.
Her communication and support made a difficult process much easier to manage. I would be happy to recommend her to both buyers and sellers.
Martin Β· 12 August 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Martin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
GoogleWe have had an excellent experience working with Emma. She has been professional, knowledgeable, and incredibly supportive throughout the process of selling our home. Emma is always responsive, keeps us informed every step of the way, and genuinely cares about achieving the best possible outcome for her clients.
Her attention to detail, dedication, and positive attitude have made what can be a stressful process feel much easier. We truly appreciate all of her hard work and highly recommend Emma to anyone looking for a trustworthy and outstanding real estate agent.
Pegah Β· 12 August 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Pegah, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
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5/5
GoogleMy partner and I had a great experience working with Fletchers Brook Green especially Saleh, he was very helpful and he made the process smooth and efficient.
Emily Β· 12 August 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Emily, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
GoogleEmanuele has been absolutely outstanding throughout my first home purchase. As a conveyancer myself, I work with estate agents every day, so I know how much of a difference a proactive and communicative agent can make to a transaction. Emanuele has been exactly that.
From the moment my offer was accepted, she was always one step ahead, keeping communication flowing between all parties, chasing where needed, and making sure both the seller and I remained informed and on the same page throughout. Her responsiveness and professionalism helped keep the transaction moving at every stage.
Thanks to Emanuele's hard work and dedication, we successfully exchanged contracts in just under four weeks from my offer being accepted, which is an incredible achievement and a real testament to how committed she was to progressing the transaction.
I genuinely couldn't recommend Emanuele highly enough. She has been professional, approachable, proactive and an absolute pleasure to deal with. Thank you so much for all your hard work in helping me buy my first home! π‘
Megan Β· 12 August 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Megan, We really appreciate you taking the time to leave such lovely comments about Emanuele. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
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5/5
GoogleMy partner and I had a great experience working with Fletchers Brook Green especially Saleh, he was very helpful and he made the process smooth and efficient.
Emily Β· 8 August 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear Emily, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
GoogleEmanuele has been absolutely outstanding throughout my first home purchase. As a conveyancer myself, I work with estate agents every day, so I know how much of a difference a proactive and communicative agent can make to a transaction. Emanuele has been exactly that.
From the moment my offer was accepted, she was always one step ahead, keeping communication flowing between all parties, chasing where needed, and making sure both the seller and I remained informed and on the same page throughout. Her responsiveness and professionalism helped keep the transaction moving at every stage.
Thanks to Emanuele's hard work and dedication, we successfully exchanged contracts in just under four weeks from my offer being accepted, which is an incredible achievement and a real testament to how committed she was to progressing the transaction.
I genuinely couldn't recommend Emanuele highly enough. She has been professional, approachable, proactive and an absolute pleasure to deal with. Thank you so much for all your hard work in helping me buy my first home! π‘
Megan Β· 8 August 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear Megan, We really appreciate you taking the time to leave such lovely comments about Emanuele. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
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5/5
GoogleWe have had an excellent experience working with Emma. She has been professional, knowledgeable, and incredibly supportive throughout the process of selling our home. Emma is always responsive, keeps us informed every step of the way, and genuinely cares about achieving the best possible outcome for her clients.
Her attention to detail, dedication, and positive attitude have made what can be a stressful process feel much easier. We truly appreciate all of her hard work and highly recommend Emma to anyone looking for a trustworthy and outstanding real estate agent.
Pegah Β· 1 August 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear Pegah, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
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5/5
GoogleEma (Emanuele) is fabulous and goes the extra mile (or 10!) for her clients... Thank you so much for your care and attention - and for being on top of everything from the start!
Zarin Β· 22 July 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear Zarin, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
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5/5
GoogleRating only, no written review.
Chiara Β· 22 July 2026 Β· Fletchers London (58 Turnham Green Terrace)
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5/5
GoogleWe had a very positive experience working with Chloe during our attempted property purchase. She was responsive, transparent and easy to work with throughout the viewings, negotiations and conveyancing process.
Although the purchase did not proceed due to issues identified during due diligence, Chloe made a considerable effort to keep the transaction moving and regularly followed up with all parties.
Her communication and support made a difficult process much easier to manage. I would be happy to recommend her to both buyers and sellers.
Martin Β· 22 July 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear Martin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
GoogleI completed my flat purchase this week and Fletchers were an incredibly helpful firm to go through. In particular, Chloe was a brilliant agent. She was proactive and beyond helpful in all our interactions, and did a great job in constantly communicating between all parties involved. Chloe made the entire process much quicker and was always responsive when we needed help. Thank you very much Chloe!
Matthew Β· 12 July 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Matthew, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
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5/5
GoogleAfter trying to sell our house for close to 3 years, using multiple agents, experiencing, multiple unreliable buyers pull out for no reason, Fletchers managed to secure 2 buyers within our first week with them. They were very professional and responsive (I can't say that for all agencies). If you're looking to buy or sell in Brook Green/Shepherd's Bush, I would definitely recommend Fletchers. Thank you Kareena and Emanuele!
Anjalee Β· 12 July 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear anjalee, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
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5/5
GoogleEma (Emanuele) is fabulous and goes the extra mile (or 10!) for her clients... Thank you so much for your care and attention - and for being on top of everything from the start!
Zarin Β· 12 July 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Zarin, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
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5/5
GoogleRating only, no written review.
Chiara Β· 12 July 2026 Β· Fletchers London (144 Shepherds Bush Road)
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5/5
GoogleI completed my flat purchase this week and Fletchers were an incredibly helpful firm to go through. In particular, Chloe was a brilliant agent. She was proactive and beyond helpful in all our interactions, and did a great job in constantly communicating between all parties involved. Chloe made the entire process much quicker and was always responsive when we needed help. Thank you very much Chloe!
Matthew Β· 11 July 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 11 October 2026
Dear Matthew, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
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5/5
GoogleAfter trying to sell our house for close to 3 years, using multiple agents, experiencing, multiple unreliable buyers pull out for no reason, Fletchers managed to secure 2 buyers within our first week with them. They were very professional and responsive (I can't say that for all agencies). If you're looking to buy or sell in Brook Green/Shepherd's Bush, I would definitely recommend Fletchers. Thank you Kareena and Emanuele!
Anjalee Β· 22 June 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 22 August 2026
Dear anjalee, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
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5/5
GooglePopped into the office this morning. The team there were super friendly and helpful in resolving my need!! Thank you
James Β· 12 June 2026 Β· Fletchers London (86 Chiswick High Road)
Agent replied Β· 12 October 2026
Dear James, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
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5/5
GoogleWe have been working with this company for some years and have had always the best support and help. First with Agata and now with Bridget, we have been blessed with some of the best professionals when talking about property management, not forgetting our lovely landlady. The willingness from everybody is just to do things right.
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2026 Update: After many more years and a home move, we are still working with this company, and that alone says a lot.
To be honest, we went through some difficult times with people whose attitude did not reflect the companyβs reputation: pressure, rudeness, and unprofessional behaviour. However, everything changed with our current Property Manager, Banna Hannes.
We can only say positive things about her. She is always clear, decisive, and helpful, with a personal approach and a genuinely supportive attitude... in a nutshell, she is a star.
Alfonso Β· 12 June 2026 Β· Fletchers London (86 Chiswick High Road)
Agent replied Β· 13 June 2024
Dear Alfonso, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleI completed on my flat on Friday 29th May, and i can confirm that Fletchers in Shepherds Bush were a great estate agent to work with. My point of contact throughout the process was Chloe Matlaszek, and she was brilliant, very personable, all over the details and very proactive and consistent with communicating and following up throughout every step of the process. I would recommend using Fletchers 100%.
Giselle Β· 12 June 2026 Β· Fletchers London (144 Shepherds Bush Road)
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5/5
GoogleHad a great experience selling my flat with Fletchers. Would highly recommend Penny and Chloe who were great at communicating and found a buyer. Very good service!
On Β· 12 June 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
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5/5
GoogleHaving recently completed on my first property purchase, Fletchers were a great agent to go with. Chloe, in particular, was attentive and kept me up to date on the process. Would highly recommend.
Christy Β· 12 June 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Christy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
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5/5
GoogleI recently completed the purchase of my first home and had an excellent experience with Fletchers, particularly Kareena, who was fantastic throughout the entire process.
From the outset, Kareena was professional, patient, and incredibly knowledgeable. As a first-time buyer, I had countless questions and requested multiple viewings, and she was always happy to help, taking the time to explain everything clearly and thoroughly.
What stood out most was her balanced and fair approach. Rather than encouraging bidding wars or unnecessary competition, she represented both the buyer and seller professionally, helping to ensure that a fair price was agreed for everyone involved.
Kareena also demonstrated an exceptional understanding of the legal and conveyancing process. She stayed on top of key milestones, proactively chased both sets of solicitors when needed, and regularly kept all parties updated. Her communication and coordination helped keep the transaction moving and gave me confidence throughout what can often be a stressful process.
Above all, Kareena was consistently kind, approachable, and professional. I genuinely felt supported from offer acceptance through to completion, and I wouldnβt hesitate to recommend both her and Fletchers to anyone looking to buy or sell a property.
Thank you, Kareena, for helping make my first home purchase such a positive experience.
Adam Β· 12 June 2026 Β· Fletchers London (144 Shepherds Bush Road)
Agent replied Β· 12 October 2026
Dear Adam, We really appreciate you taking the time to leave such lovely comments about Kareena. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
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5/5
GoogleI completed on my flat on Friday 29th May, and i can confirm that Fletchers in Shepherds Bush were a great estate agent to work with. My point of contact throughout the process was Chloe Matlaszek, and she was brilliant, very personable, all over the details and very proactive and consistent with communicating and following up throughout every step of the process. I would recommend using Fletchers 100%.
Giselle Β· 11 June 2026 Β· Fletchers London (58 Turnham Green Terrace)
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5/5
GoogleHaving recently completed on my first property purchase, Fletchers were a great agent to go with. Chloe, in particular, was attentive and kept me up to date on the process. Would highly recommend.
Christy Β· 11 June 2026 Β· Fletchers London (58 Turnham Green Terrace)
Agent replied Β· 11 October 2026
Dear Christy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
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