5/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Dear Blaithin, Thank you for your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
Trusted Agent profile
Fletchers estate agents in London
★★★★★
1,637 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.
Our offices
Fletchers's three offices, most reviewed first. Each has its own page.
- Fletchers London (86 Chiswick High Road)86 Chiswick High Road, W4 1SY642 reviews · 583 on Google (4.8)32 in the last 90 days
- Fletchers London (58 Turnham Green Terrace)58 Turnham Green Terrace, W4 1QP575 reviews · 575 on Google (4.9)28 in the last 90 days
- Fletchers London (144 Shepherds Bush Road)144 Shepherds Bush Road, W6 7PB508 reviews · 453 on Google (4.9)34 in the last 90 days
Reviews on Google
Showing 1,571 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Dear David, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleNot professional staff at all Not recommendedNegativeProfessionalism
Agent replied · 13 June 2024
Dear Jojobar, We are really sorry that you have experienced a service with us which was less than a 5*. We take feedback such as yours seriously, so please do send an email to sarahtranter@customerrelationsteam.co.uk so we can look into this further. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSuperb client services, attentive to specific requirements required would highly recommendPositiveProfessionalism
Agent replied · 13 June 2024
Dear Jennifer, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMichael is an incredibly good agent, thorough and honest
Agent replied · 13 June 2024
Dear Lucy, thank you for your 5* review. We are pleased to see that you have had a brilliant experience with Michael in our Chiswick office. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleOlivia was absolutely fabulous to work with! Definitely recommend!
5/5
GoogleOur lettings agent, Tina, has been so helpful and proactive.
Agent replied · 13 June 2024
Dear Maryam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleYasmin was very proactive in trying to find us a property and professional throughout. Thank you!PositiveProfessionalism
Agent replied · 13 June 2024
Dear Oliver, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally good team who were proactive and positive. Good communication and consistent follow ups, especially Han!
Agent replied · 13 June 2024
Dear Jon, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleThe worst agents in London so far! They never are fixing anything in the properties managed by fletchers. They are Keeping your deposit and stealing your money!
5/5
GoogleYasmin helped us during the whole process from A to Z since when we starting looking for a house to rent until our tenancy agreement was signed.
Agent replied · 13 June 2024
Dear Tiago. Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Comments such as yours will offer such encouragement to the team to keep providing a great service.
5/5
GoogleMy agent Jasmin is highly professional person, she supported me during the whole process and was very cooperative.PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Dear Oxana, thank you for taking the time to leave us such a great 5* review. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleYasmin Bopp helped me find a long let. I had very little time to look but she was persistent and proactive and provided great swift support with closing the deal. Thank you Yasmin!
Agent replied · 13 June 2024
Dear Sarah. Thank you for sharing your kind words about Yasmin. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery impressed with the professionalism from the staff at Fletchers, specially Laily who has been helpful from start to finish. Kept me informed throughout the entire process and made it a stress free experience. Thank you
Agent replied · 13 June 2024
Dear Nicusor, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have recently found our perfect property to rent with the help of Paul. He has been so helpful and patient with our search and the communication and service has been excellent! Thank you
Agent replied · 13 June 2024
Dear Rachel, Thank you for sharing your kind words about Paul. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina at Fletchers has been a fantastic help for us. Understood our requirements and helped us find a place we love very quickly. Thanks Tina!
Agent replied · 13 June 2024
Dear Duncan, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAs a tenant they have been the property managers for the last three years. Any time there has been an issue Bridget has been most helpful with organising repairs.
Agent replied · 13 June 2024
Dear Patrick, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chsiwick office. Kind Regards, Evie Fisher, Customer Relations Team
5/5
GoogleMichael from Fletchers has been excellent through the whole process. He has been very knowledgable and knows the Chiswick area inside out. Highly recommend.
Agent replied · 13 June 2024
Dear Alina, thank you for your 5* review. We are pleased to see that you have had a great experience with Michael in our Chiswick office. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleGot a great appartment with the help of Paul from Fletcher's. (Paul Biris). I appreciate the expertise, the patience and the dedication to help with the tricky issues of my tenancy agreement.
Agent replied · 13 June 2024
Dear Andreea, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleYasmin is always on top of communication with her clients, never misses an email. She really cares about helping people find their perfect home.
Agent replied · 13 June 2024
Dear Monika, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLaily was super efficient and proactive with helping me find a place. Her knowledge of the area & amenities helped me to make a informed decision best for me. I’ll be recommending her to my friends who are also looking. Thank you again!
Agent replied · 13 June 2024
Dear Rosemarie, Thank you for sharing your kind words about Laily. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleUsed Fletchers as tenants a few years ago. In our experience they were predatory, untrustworthy and were often intimidating, manipulative or sometimes outright lying. Avoid at all costs
Agent replied · 13 June 2024
Dear Pierre, I am sorry to hear your experience with us was not as we would have expected. I am aware that the office has tried to contact you regarding this matter. Please do not hesitate to contact us again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt was brilliant to work with Amy and Leigh - they offered us early access to view a flat as they knew it suited our needs perfectly and they were super quick and responsive with the whole process - thank you!
Agent replied · 13 June 2024
Dear Bella We are thrilled to hear that you are pleased with the service you have received from our Chiswick office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat customer service, Yasmin has been looking after us in an excellent way, always suggesting new homes and arranging a viewing in no time. Extremely impressed by their customer service
Agent replied · 13 June 2024
Dear Renato, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Fletchers
Which Fletchers office has the most reviews?
London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
Where are the Fletchers offices?
The three Fletchers offices, by town:
- London (144 Shepherds Bush Road): 144 Shepherds Bush Road, London, W6 7PB
- London (58 Turnham Green Terrace): 58 Turnham Green Terrace, London, W4 1QP
- London (86 Chiswick High Road): 86 Chiswick High Road, London, W4 1SY
Has Fletchers won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
