Trusted Agent profile
★★★★★
1,637 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.
Fletchers's three offices, most reviewed first. Each has its own page.
Showing 1,571 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
Dear Eugenia, really sorry to see you have updated this review to a 1 star. I have brought this to the attention of the director and we will be in touch. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you Gaetano, you deserve 5 star service!PositiveProfessionalism
Dear Alessandra. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmazing work Gaetano. It was a pleasure to work with you!PositiveProfessionalism
Dear Emauele, thank you for taking the time to leave a 5* review for Gaetano and the team in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleThanks to Gaetano and his amazing work! Love it.PositiveProfessionalism
Dear Paky, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCalled in yesterday to enquire on a property and spoke with Ava. She was really helpful, even though the property was unfortunately under offer, she spoke to me about similar properties which I am now out viewing with her this weekend! Thanks for all the help AvaPositiveProfessionalism, Value
Dear Dagmara, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat agency which provide good deals on lettings and are friendly and professional. Paulina was of great help and took the time to make sure I had the greatest deal possible.PositiveProfessionalism
Dear Daniel, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI grew up in the country side in a family with minimal income,life wasnt easy, I didnt hv the priviledge to recieve good education, but I always dreamt that one day I will be able to move to the infamous London and start a new life there. After years of hardwork, me and my girlfriend finally saved enough money to rent a small flat , but the condition of the house was dreadful and the landlord wasn't the nicest person. I couldnt stand it anymore so I started looking for a new house, but after a long search,I dont have much luck and even if i found a flat that i like, I couldnt afford it. I was desperate and is afraid that i might either hv to stay with the toxic land lord or move back to the countryside,until I saw this agency. Honestly I didnt hv much expectation at first until i met the friendliest agent,Gaetano, he really did he's best to understand our situation and is actively trying to help, and he found me a house at a good location in shepherds bush and is at an affordable price, in a decent condition as well ,honestly, I cant thank you enough , Im so happy I finally found my ideal flat!PositiveResponsiveness, Quality, Professionalism, Value
Dear Jor, We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJoshua helped us secure an amazing new flat! He was very helpful throughout the whole process. Great experience overall. Thank you Joshua.PositiveResponsiveness, Quality, Professionalism
Dear Diana, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleSpoke with Ava on the phone. Looking to start my search in January. Ava referred me to some fantastic brokers to have my mortgage arranged. As well as referring me to solicitors to get legally ready. I have not yet registered , however due to her helpfulness and knowledge, Ava will be my first call when I’m ready to start looking.PositiveResponsiveness, Professionalism
Dear Olivia. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. We look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJoshua was a fantastic agent helping me lock down the right property having relocated back to London. Needed someone to be quick, responsive and who made the experience easy and stress free. Thanks.PositiveResponsiveness, Quality, Professionalism
Dear Connor, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCalled into the office yesterday as I am looking to have my house valued. I spoke with Ava on the phone. She was very knowledgeable on the area and helped me understand the current market. Excited to have Fletchers over next week!PositiveProfessionalism
Dear Ella. Thank you for taking the time to leave a review regarding your experience with Ava in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI am truly happy that I have rented my flat with Fletchers. This Agency is incredible. They have rented my Flat in less than two weeks thanks to Gaetano. Well done! Looking forward to work again with you guys.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was very happy with the interactions I had with Fletchers. They were really professional and extremely reactive every step of the way. They also made sure that the whole letting process was smooth and that my demands were satisfied I highly recommend!PositiveResponsiveness, Professionalism
Dear Romain, thank you for your 5* Google review. We are thrilled to read that you have had a great experience with our Brook Green office and hope we can assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleWe recently moved to the area and Emily was our estate agent. The efficiency in getting any queries for pre-moving in arranged and sorted was unreal and she made the entire process smooth and enjoyable. Made us feel at ease about our move to the area and found us a property that was perfect for our needs! Couldn’t recommend Fletchers and Emily’s service enough, it was a joy to work with them!PositiveResponsiveness, Quality, Professionalism, Value
Dear Tyler, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBrilliant service from the easily the best lettings agency my partner and I have used. Emily has been the dream lettings consultant ready to help us with any queries we had. Moving deadlines so that we could submit our offer to the landlord, going above and beyond to help with referencing difficulties and easy to get a hold of whenever we needed some extra information about the flat. Emily always answered our calls with a kind and friendly manner. Genuinely caring and understanding, helping us at every stage of the lettings process which made moving a lot easier. Thank you so much for all of your help Emily!PositiveResponsiveness, Quality, Professionalism, Value
Dear Oliver, we are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJoshua was an excellent agent. He was extremely helpful and hands on throughout the experience and we couldn’t have asked for better. He was always quick to respond, even outside work hours. And he always provided useful, clear and honest advice. And on top of this, his assistance was always delivered with a friendly and professional attitude. It was a delight to work with him.PositiveResponsiveness, Quality, Professionalism, Value
Dear Cicely, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brooke Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleThey were so helpful! Lovely staff.
Dear Sara, Thank you for taking the time to leave a lovely 5 star Google review. The Chiswick team will be so pleased to read your kind comments. All the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSmooth efficient friendly service Thanks Yasmin and all at Fletchers
Dear Mehmuda, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleReally helpful team, specially Yasmin who always answered any questions straight away. And keep searching for a different options to offer.PositiveResponsiveness, Professionalism
Dear Maria, Thank you for your great review regarding our Chiswick office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleExtremely experienced and professional team that negotiated to achieve our asking price. Couldn’t have asked for anything more.
Dear Geoffrey, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe dealt with Michael in lettings who was extremely professional and diligent. Very helpful - would definitely use him/them againPositiveQuality, Professionalism
5/5
GoogleGreat experience overall. Paul was very friendly and attentive, understood what we were looking for and helped us find the right place!
Dear Jorge, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleYasmin is a professional consultant. She is willing to help and share the information on the apartments and area. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a 5* review for our Chiswick office. We are so pleased to read that Yasmin delivered 5* service and we hope to assist you again. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleLaily really made my whole experience of renting a breeze, she was attentive and caring in exactly what i was looking for and my budget.. thank you very much… i appreciate it
Dear Noora, Thank you for sharing your kind words about Laily. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
The three Fletchers offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
