★★★★★ 5/5
GoogleFletchers helped me and my partner finding our first home together in no time. Our agent Gaetano didn't hesitate to answer any questions and concerns, even if that meant picking up the phone several times a day as I wanted to double and triple check things. I can only recommend working with Fletchers and especially Gaetano, who cares a lot about his clients and communicates very well.
Ena · 31 May 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Ena, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Luc · 1 May 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Luc, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJack Dann is personable, friendly but at the same time extremely professional. He is extremely good at managing and moving forward the selling process!
H · 1 May 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear H S, Thank you for taking the time to leave a wonderful 5 star Google review. Jack will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua was a great help to us during the process and responded to our questions with great patience. We are very happy with our experience at Fletchers!
Leona · 1 May 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Leona, Thank you for taking the time to leave a wonderful 5 star Google review. Joshua will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleIt was a pleasure to work with Jack and team at Fletchers. I felt supported through out a difficult process as team worked to find best solution for both Buyer and Seller. I look forward to working with Fletchers again.
Thasan · 1 May 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Thasan, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleTremendous effort from Jack and team in helping us to secure our flat, and made the arduous process a lot more manageable. Very approachable and responsive team who are easy to liaise with. Would definitely recommend their service! Thank you again.
Sharon · 1 May 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Sharon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe sales team is 10/10! Definitely would use fletchers again!
Rocco · 1 April 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Rocco, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service. Jack was professional and determined through the long drawn out process of selling my flat. Without him the deal no would have collapsed many times. Thank you Jack
Julie · 1 April 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Julie, We really appreciate you taking the time to leave such lovely comments about Jack. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleJack is extremely rude and unprofessional, called to enquire and was extremely rushing, told me I would receive a call back from Emma, (which I didn't), I had to call back myself. Then saw another property available so called again with Jack answering yet again, and told me Emma would call me back. I expressed my concerns about Emma not calling back earlier and Jack replied with 'well we get 90 calls a day' which I would like someone to investigate as to whether there are 90 inbound calls made in a day, because that would be quite surprising for a small agency. Furthermore, I asked if she could call back soon, and he said she will call back when she's not busy, and I said okay, never mind, thanks, and he ENDED THE CALL - no bye, no nothing...how disrespectful can you be? Avoid this agency at all costs - I can see in previous reviews people have dealt with the same kind of issue.
Saraa · 1 April 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Saraa, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad tried to sell our property with others and they just weren't listening to what we wanted. Jack from Fletchers listened and was both enthusiastic and realistic about what we could achieve. Very happy overall with their service.
G · 1 April 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear G Sunthar, Thank you for taking the time to leave a wonderful 5 star Google review. Jack will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua is by far the most professional and easy going estate agent in London. His willingness to go above and beyond for his clients is second to none.
Thank you to the team at Fletchers for making it such a positive and enjoyable experience!
Louis · 1 April 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Louis, Thank you for taking the time to leave a wonderful 5 star Google review. Joshua will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRelocating to London is a stressful experience but Joshua committed to support me and found me an amazing property. I had great interactions with the Agency overall. They are highly professional, understand the clients' needs and provide the support a tenant would expect.
Alvin · 25 March 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 24 March 2024
Dear Alvin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleThank you to Alex for your help. 5 stars!
Emma · 2 March 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Emma, Thank you for taking the time to leave a lovely review regarding Alex. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCalled the office and a lovely girl called Narmin answered and was able to kindly help me with all my queries that I had. Will definitely use and recommend this agent in future!
Melanie · 2 March 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Melanie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGaetano Signorile from Fletchers realestate provided us with a true 5 star service. Whilst moving from another continent has been stressful for the family, Gaetano's help finding the best property to settle in was very much appreciated. The application process was seamless and straightforward. Strongly recommended.
Ahmed · 2 March 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Ahmed, Thank you for your review, and mentioning your experience with Gaetano in our Brook Green office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJosh helped me find a place and was with me the whole way. He was very open, honest, easy to talk to, and helped me through the process. I cannot recommend him enough. He should be your first call if you're looking for a property in the area.
Joe · 2 March 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Joe, Thank you for your kind comments regarding Josh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe would like to thank Jack and his team. They were well organised in showing the property to quite a number of potential buyers in a very short time frame. Jack was very proactive and persistent and his confidence in promoting the property was justified. Regretfully, due to economic pressure, we were compelled to accept an offer arranged through another agent. However, I would certainly recommend Fletchers and their sales team.
AnnMarie · 2 March 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear AnnMarie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a complicated purchase within a very long chain.
Fletchers has been great dealing with this difficult situation, contacting all the players, keeping us updated, telling us how things really were (and not what we might want to hear!).
A great partner to have for such an important transaction!
Andréanne · 31 January 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Andreanne, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations TeamF
★★★★★ 5/5
GoogleRating only, no written review.
Linda · 1 January 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Linda, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThese guys have been very helful during the whole purchase process.
Jie · 1 January 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service, very professional. Special thanks to Rachel for exemplary performance
A · 1 January 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExcellent customer service. Super proactive and helpful in helping me manage the new tenant's move into my London apartment.
Julian · 1 January 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Julian, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleProfessional! Helpful! and SUPER NICE! I couldn’t recommend Fletchers Brook Green enough- they really made my experience actually enjoyable! THANKS GUYS
BRENDAN · 1 January 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Brendan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFletchers have been very accommodating throughout the experience. Gaetano managed to get us a home that we adore and are very happy in. Highly recommended
Ryan · 1 January 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Ryan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
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