★★★★★ 5/5
GoogleTop class service, from down to earth but professional people. Joshua looked after me extremely well, and my experience with any other member of the team was really positive too. Couldn’t recommend them enough.
Fearghal · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Fearghal, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua has been incredibly helpful throughout the process of finding our flat, putting an offer in, getting accepted and moving in! He’s gone above and beyond to help out and always great at communicating. Thank you for all your help
Naira · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Naira, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had a pleasure to work with Jack Denn from Fletchers in lost few months. During this time he proven to be true professional, always reachable, knowledgeable and amazingon followingup. He guided me through very difficult chain experience, and not that he was only helping me but he was mentoring other estate agent from agency I have sold my flat with as they were not even closely experienced as Jack.
I would truly recommend Fletchers and Jack Denn
Darko · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Darko, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleJack is extremely rude and unprofessional, called to enquire and was extremely rushing, told me I would receive a call back from Emma, (which I didn't), I had to call back myself. Then saw another property available so called again with Jack answering yet again, and told me Emma would call me back. I expressed my concerns about Emma not calling back earlier and Jack replied with 'well we get 90 calls a day' which I would like someone to investigate as to whether there are 90 inbound calls made in a day, because that would be quite surprising for a small agency. Furthermore, I asked if she could call back soon, and he said she will call back when she's not busy, and I said okay, never mind, thanks, and he ENDED THE CALL - no bye, no nothing...how disrespectful can you be? Avoid this agency at all costs - I can see in previous reviews people have dealt with the same kind of issue.
Saraa · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Saraa, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad tried to sell our property with others and they just weren't listening to what we wanted. Jack from Fletchers listened and was both enthusiastic and realistic about what we could achieve. Very happy overall with their service.
G · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear G Sunthar, Thank you for taking the time to leave a wonderful 5 star Google review. Jack will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGaetano was one of the best agent I have ever experienced. He is always there to support and assist in whatever concerns I had. I am amazed by the level service he has provided
Rahina · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Rahina, Thank you for taking the time to rate your service with our Brook Green office. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJosh helped me find a place and was with me the whole way. He was very open, honest, easy to talk to, and helped me through the process. I cannot recommend him enough. He should be your first call if you're looking for a property in the area.
Joe · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Joe, Thank you for your kind comments regarding Josh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI wanted to leave a 5 star review for Joshua and his 5 star service. Joshua felt like he was on our side from the start, ensuring both sides of the parties upheld their promises stipulated in the contract. Thanks again, would definitely recommend the Fletcher Brook Green team.
Sam · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleIt was a pleasure to work with Jack and team at Fletchers. I felt supported through out a difficult process as team worked to find best solution for both Buyer and Seller. I look forward to working with Fletchers again.
Thasan · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Thasan, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had an exceptional experience from start to finish with Fletchers and their representative, Gaetano. He listened to my requirements, presented options that ticked all my boxes with outstanding professionalism and helped me find my new apartment quickly and efficiently. I will definitely use them again in future.
Lauren-Leigh · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Lauren-Leigh, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI would like a leave a fantastic review for Jack from the Fletchers Brook Green team. I was under pressure to have the transaction completed as quickly as possible, and Jack is extremely helpful and hands-on to help bridge the gaps in the negotiation between the two parties. He has been my go-to person throughout the experience, as he is not only professional but practical and can get things done.
I would highly recommend the Brook Green team.
Amy · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Amy, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a complicated purchase within a very long chain.
Fletchers has been great dealing with this difficult situation, contacting all the players, keeping us updated, telling us how things really were (and not what we might want to hear!).
A great partner to have for such an important transaction!
Andréanne · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Andreanne, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations TeamF
★★★★★ 5/5
GoogleA huge thank you to Jacob and Jack who help me sell our flat. They were always responsive, gave good advice and helped shimmy the deal along. Throughout they were very professional and straight forward to deal with. Would recommend.
Jonathan · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Jonathan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a really good experience with the Agency. They are highly professional, understand the clients' needs and provide the support a tenant would expect. We were supported by Joshua who advise us and walked us through the hole process.
Lucia · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Lucia, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRelocating to London is a stressful experience but Joshua committed to support me and found me an amazing property. I had great interactions with the Agency overall. They are highly professional, understand the clients' needs and provide the support a tenant would expect.
Alvin · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Alvin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleTremendous effort from Jack and team in helping us to secure our flat, and made the arduous process a lot more manageable. Very approachable and responsive team who are easy to liaise with. Would definitely recommend their service! Thank you again.
Sharon · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Sharon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe would like to thank Jack and his team. They were well organised in showing the property to quite a number of potential buyers in a very short time frame. Jack was very proactive and persistent and his confidence in promoting the property was justified. Regretfully, due to economic pressure, we were compelled to accept an offer arranged through another agent. However, I would certainly recommend Fletchers and their sales team.
AnnMarie · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear AnnMarie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua is by far the most professional and easy going estate agent in London. His willingness to go above and beyond for his clients is second to none.
Thank you to the team at Fletchers for making it such a positive and enjoyable experience!
Louis · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Louis, Thank you for taking the time to leave a wonderful 5 star Google review. Joshua will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFletchers helped me and my partner finding our first home together in no time. Our agent Gaetano didn't hesitate to answer any questions and concerns, even if that meant picking up the phone several times a day as I wanted to double and triple check things. I can only recommend working with Fletchers and especially Gaetano, who cares a lot about his clients and communicates very well.
Ena · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Ena, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCan’t fault my estate agents for their tenacity and willingness to go the extra mile. Communication was excellent with regular and thorough updates during the marketing period. Once an offer was made we felt we were in capable hands and on occasions our solicitor even took advice from our agent! Jack was really amazing at keeping the sometimes sluggish ball rolling as we tried to exchange and complete. He got us there in the end and we would definitely recommend the services of the Brook Green team of Fletchers.
Karen · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Karen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI cannot recommend Fletchers strongly enough to people selling their home, My flat has been on the market for 6 months with another agent. I had had over 30 viewings ,without a single offer. My original agent was also suggesting I lowered the price of my flat by about 20k. I was feeling pretty despondent. Until one day as I was walking home I noticed a Fletchers sign with SOLD emblazoned across it, as I walked into my block and I realised they must have sold one of my neighbours flats. So I called them and spoke to the lovely Jacob to ask if they could help me too. I am so happy I did! My flat went under offer on the FIRST viewing with them. They have been absolutely amazing throughout the conveyancing process which unfortunately in my case became extremely complicated by two third parties. Without Jack and his team, I genuinely do not think my flat sale would have gone through. He has been incredibly supportive, on hand, responsive, proactive, understanding, knowledgeable and just brilliant throughout AND they have sold my price of the asking price. If you want to sell your home, look no further. Fletchers really the BEST. Thank you for everything Jack and Jacob. I am hugely grateful to you and hope the buyer will be very happy in his new home!
Anna-Louisa · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Anna-Louisa, It’s great to hear that you have had a brilliant experience with our Fletchers Brook Green office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJack and Emma were great
Rob · 31 May 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Rob, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSpoke to narmin and she was really helpful, would use this agent again.
Mia · 31 May 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Mia, Thank you for taking the time to leave a lovely review regarding Narmin. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHighly recommended Gaetano ! Very professional from the first call for viewing till we signed the agreement and moved in. He went over and above for any problems that required urgent notice. A gem of a person !
Zeeshan · 31 May 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 July 2023
Dear Zeeshan, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
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