Trusted Agent profile

Fletchers estate agents in London

4.8

★★★★★ Excellent

1,637 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

1,577

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,571 reviews on Google only. Show every review

5/5

Google

Tina from this office managed through a very long and drawn out process with us (we are Aussies relocating to UK) and was patient and great natured with lots of positive energy throughout. TIA ( not to be confused with TINA) was there for us in a clutch moment when we needed a contract amended, and literally saved days of messing around by quickly marshalling our landlady, and her manager to make sure a contract adjustment was done literally in five minutes. It was quite a superhero act. Thank you Tia! Highly recommend this office for professionalism and a serious action-orientation / empowered staff culture.

Andrew · 18 August 2023 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Andrew, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Han was really excellent! Really professional and knowledgeable. We were tight for time and he scheduled in 4 viewings in the time we had available. It really helped us to get a feel for the market and make a decision. Highly recommend!

Alex · 18 August 2023 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Alex, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Chiswick office will be so pleased to read this. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Natalie and Han at Fletchers have done an excellent job at letting my property. Whenever I ask questions or have requests they are answered and dealt with promptly and effectively. They also were able to secure tenants very quickly and take care of the administration and process of settling the tenants into the property in a very professional manner.

John · 18 August 2023 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear John, We aim to achieve a 5* service for our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a review regarding your experience with Fletchers Chiswick, and do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Narmin was so helpful and took the time to help me on the phone.

Lina · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Lina, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Em has worked really hard to sell my property in the current market and her efforts have finally made it happen. A huge thank you

Marta · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Marta, Em will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team.

5/5

Google

Narmin was so pleasant on the phone, she is very knowledgeable on everything, was very content with her service

NATALIE · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Talia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Narmin, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I love Fletchers! Really supported through my flat purchase by Jack (special mention Liam) and highly recommend them. Thanks guys for all of your help guys!

Jennifer · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Jennifer, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Fletchers is highly professional and we were very impressed how smoothly and organised the moving process was. We haven’t experienced such professionalism and friendly attitude with other agencies before.

Sabrina · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Sabrina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Fletchers, and do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Emanuele Fiorini from Fletchers Brook Green, London branch did an excellent job in facilitating our flat purchase in London. She is a very good communicator and knows the business well.

Phuong · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Phuong, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I highly recommend the services the sales team working here - Emanuele Fiorini (sales consultant) and her boss Jack. They managed to stay on top of a difficult deal and handled client expectations beautifully to ensure a successful exchange of contract even in the face of constant delays, a difficult client and tight deadlines!

Wojtek · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Wojtek, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We just bought a property in Hammersmith through Fletchers (after many bad experiences with other agencies). We cannot be more happy with the service provided. Emanuele Fiorini is very professional, kind and helpful and I can not recommend her more. If I ever need to sell, buy or rent again, I would definitively contact Fletchers!

Clara · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Clara, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The team at Fletchers were outstanding from start to finish on my recent flat sale. We were originally listed with another agent who had delivered zero offers for us, were hopeless at giving timely and constructive feedback and made little progress in the sale of our property in months. Jack proactively reached out and because of that we decided to let them market the flat as well. They showed up the other agent at every step of the way; from the onboarding, the communication, the number of viewings, and ultimately the offer we needed. Our main negotiator Ema was EXCEPTIONAL and there were several times our sale might not have gone through if it wasn’t for her perseverance, tenacity and experience. I was grateful to have her in our corner and would recommend her to absolutely everyone. She hustled, she was responsive, she never dodged one of my 102039955 calls and I am so grateful to her for all of her help. I’ve often thought I’d like to be an estate agent, but this experience has taught me just how difficult the entire process is and definitely something best left to the experts! Fletchers are the experts! Thank you Ema and team. We’re truly grateful.

Henni · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Henni, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Emanuele Fiorini from Fletchers Brook Green, London branch did an excellent job in facilitating our flat purchase in London. She is a very good communicator and knows the business well.

Phuong · 13 August 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 27 August 2023

Dear Phuong, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Narmin was so helpful and took the time to help me on the phone.

Lina · 6 August 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 27 August 2023

Dear Lina, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Fletchers is highly professional and we were very impressed how smoothly and organised the moving process was. We haven’t experienced such professionalism and friendly attitude with other agencies before.

Sabrina · 6 August 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 27 August 2023

Dear Sabrina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Fletchers, and do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We just bought a property in Hammersmith through Fletchers (after many bad experiences with other agencies). We cannot be more happy with the service provided. Emanuele Fiorini is very professional, kind and helpful and I can not recommend her more. If I ever need to sell, buy or rent again, I would definitively contact Fletchers!

Clara · 29 July 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 27 August 2023

Dear Clara, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Narmin was so pleasant on the phone, she is very knowledgeable on everything, was very content with her service

NATALIE · 28 July 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 24 March 2024

Dear Talia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Narmin, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I love Fletchers! Really supported through my flat purchase by Jack (special mention Liam) and highly recommend them. Thanks guys for all of your help guys!

Jennifer · 27 July 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Jennifer, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Em has worked really hard to sell my property in the current market and her efforts have finally made it happen. A huge thank you

Marta · 23 July 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Marta, Em will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team.

5/5

Google

I highly recommend the services the sales team working here - Emanuele Fiorini (sales consultant) and her boss Jack. They managed to stay on top of a difficult deal and handled client expectations beautifully to ensure a successful exchange of contract even in the face of constant delays, a difficult client and tight deadlines!

Wojtek · 23 July 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Wojtek, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The team at Fletchers were outstanding from start to finish on my recent flat sale. We were originally listed with another agent who had delivered zero offers for us, were hopeless at giving timely and constructive feedback and made little progress in the sale of our property in months. Jack proactively reached out and because of that we decided to let them market the flat as well. They showed up the other agent at every step of the way; from the onboarding, the communication, the number of viewings, and ultimately the offer we needed. Our main negotiator Ema was EXCEPTIONAL and there were several times our sale might not have gone through if it wasn’t for her perseverance, tenacity and experience. I was grateful to have her in our corner and would recommend her to absolutely everyone. She hustled, she was responsive, she never dodged one of my 102039955 calls and I am so grateful to her for all of her help. I’ve often thought I’d like to be an estate agent, but this experience has taught me just how difficult the entire process is and definitely something best left to the experts! Fletchers are the experts! Thank you Ema and team. We’re truly grateful.

Henni · 23 July 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Henni, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Good service

Alessio · 22 July 2023 · Fletchers London (86 Chiswick High Road)

Agent replied · 16 June 2024

Dear Alessio, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Good efficient services- worked with Jenny and really appreciated her proactive approach in getting our house rented. Want to also shout of Tina who we have also been dealing with- and is very professional.

Catriona · 19 July 2023 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Catriona , Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We've been very pleased with the level of service Tina has provided us. She took the time to learn our search requirements and did not waste our time showing inappropriate homes. She was forthright with information but never pushy. A pleasure to work with.

Gregory · 19 July 2023 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Gregory, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Gregory, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

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