Trusted Agent profile
★★★★★
1,637 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.
Fletchers's three offices, most reviewed first. Each has its own page.
Showing 1,571 reviews on Google only. Show every review
5/5
GoogleI had Gaetano as my estate agent and was very pleased with the service. He was always very quick to respond to any queries I had and was very patient in making sure I, as well as the other tenants, had completed every action in order to secure housing. Very satisfied!
Dear Keziah, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletchers, and in particular Ema Fiorini, were excellent in handling the sale of our flat. They were the third agent we’d tried to sell with and were quickly successful in getting us an offer, being very proactive in setting up viewings, but also in giving us feedback and trying to convert viewings to an offer. They were a pleasure to deal with throughout, with a positive, proactive and helpful approach to their clients.
Dear Daniel, Thank you for taking the time to leave a wonderful 5 star Google review. Emma will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI recently used Fletchers to purchase a property in West Kensington and would say they are the best agents I've worked with to date. The initial viewings with Liam were easy and enjoyable, it didn’t feel too forced however I felt confident knowing they understood the market and local area. The team had picked out 4-5 properties either side of my budget which gave me a useful picture of what was on the market. They also gave me printed brochures of the properties which was a nice touch. After making an offer, Ema was extremely efficient at moving the sale forward while giving me realistic timelines and expectations. I felt they were genuine and we tackled any problems quickly and found solutions. I had regular communication from Fletchers at all points and found them very responsive. I would recommend Fletchers for purchasing!
Dear Amy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Robert, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleEfficient, polite and friendly service!
Dear Russell, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleFantastic team, helped with the sale from beginning to end and gave great advice. Special thanks go to Emanuele and Jack who have done an amazing job!!
Dear Anna, Thank you for taking the time to leave a lovely review regarding Emanuele and Jack . Kind regards, Sarah Tranter, customer relations Team
5/5
GoogleGreat support through out the complete process. The team is very proactive and communicate well. Special thanks to Emanuele that was on top all issues till we reach completion. Happy customers!!
Dear Luis, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI've just bought my first home through Fletchers. Buying a house is stressful, more so for first time buyers, however the service delivered by Fletchers was outstanding. Special kudos goes to Emanuele Fiorini, who was the main negotiator. She did a phenomenal job and I'm convinced that without her perseverance and resolve the whole process would have taken longer. If I decide to sell my property in the future I will definitely do it through Fletchers.
Dear Vasiliskrin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFrom the first meeting with Liam Styles, Fletchers, Estate Agents, Brook Green. He gave me confidence and understanding the marketing of my property. He delivered what was promised. Totally professional, kept me informed through the process. Such a nice well mannered gentleman. Highly recommend the company.
Dear Alison, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThese are challenging, turbulent times in the housing market, but It was a pleasure working with Emma & Jack who helped us with our sale. We tried Fletchers after being unhappy with another local agent and are very glad we did. They were very responsive, kept us updated, and were always committed to getting us the best deal. Would definitely recommend.
Dear David Hoatson, Thank you for taking the time to leave a wonderful 5 star Google review. Emma &Jack will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLettings consultant Asad was extremely helpful and professional, helping me rent a flat for a year easily.
Dear Tony, Thank you for taking the time to leave a wonderful 5 star Google review. Asad will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAsad Naqvi was a fabulous agent alongside the Fletchers team, he had great communication with us tenants and aided a smooth and easy run for securing our home!
Dear Kiara, We appreciate you taking the time to leave a great review regarding your experience with Asad, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFound a satisfying flat with Joshua. He was always available for communication and made sure to accommodate our needs as tenants 😁 …
Dear Nicolas, We really appreciate you taking the time to leave such lovely comments about Joshua. They will be so pleased to read your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had the pleasure to have Joshua Winton helping me with my flat. As a newcomer to the UK, I had a ton of weird questions and Josh always responded very quickly whether via email or phone calls. I found a great flat in the neighbourhood I wanted and it was a really easy process with the team. There was no gimmick or bidding war like others I had to deal with prior. Thank you for everything!
Dear Sebastien, We really appreciate you taking the time to leave such lovely comments about Joshua. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleI booked a viewing for a flat. When I turned up and asked about rent again, Fletchers asked for more than what they were advertising the flat for.
Dear Mou, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email me on sarahtranter@customerrelationsteam.co.uk and we would be happy to look into this further. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat service, very professional. Special thanks to Rachel for exemplary performance
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGaetano was one of the best agent I have ever experienced. He is always there to support and assist in whatever concerns I had. I am amazed by the level service he has provided
Dear Rahina, Thank you for taking the time to rate your service with our Brook Green office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI've just bought my first home through Fletchers. Buying a house is stressful, more so for first time buyers, however the service delivered by Fletchers was outstanding. Special kudos goes to Emanuele Fiorini, who was the main negotiator. She did a phenomenal job and I'm convinced that without her perseverance and resolve the whole process would have taken longer. If I decide to sell my property in the future I will definitely do it through Fletchers.
Dear Vasiliskrin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA first class team. Extremely proactive, thorough and professional.
Dear Linden, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFantastic team, helped with the sale from beginning to end and gave great advice. Special thanks go to Emanuele and Jack who have done an amazing job!!
Dear Anna, Thank you for taking the time to leave a lovely review regarding Emanuele and Jack . Kind regards, Sarah Tranter, customer relations Team
5/5
GoogleGreat support through out the complete process. The team is very proactive and communicate well. Special thanks to Emanuele that was on top all issues till we reach completion. Happy customers!!
Dear Luis, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFrom the first meeting with Liam Styles, Fletchers, Estate Agents, Brook Green. He gave me confidence and understanding the marketing of my property. He delivered what was promised. Totally professional, kept me informed through the process. Such a nice well mannered gentleman. Highly recommend the company.
Dear Alison, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThese are challenging, turbulent times in the housing market, but It was a pleasure working with Emma & Jack who helped us with our sale. We tried Fletchers after being unhappy with another local agent and are very glad we did. They were very responsive, kept us updated, and were always committed to getting us the best deal. Would definitely recommend.
Dear David Hoatson, Thank you for taking the time to leave a wonderful 5 star Google review. Emma &Jack will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat support from Fletchers' lettings team from initial engagement to finding a tenant for our place. Natalie, Edward, Erica, Tina and team - thanks for your help!
Dear Yee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
The three Fletchers offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
