Trusted Agent profile

Fletchers estate agents in London

4.8

★★★★★ Excellent

1,637 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

1,577

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,571 reviews on Google only. Show every review

5/5

Google

Fletchers Brook Green are excellent. I've been super happy with them from start to finish. There's a great energy in the office and the whole team are very dynamic, polite, positive, efficient and professional. Jack Dann and Herman Inthuvarman are both phenomenal. I credit them both personally with both securing my business (Jack) and getting my sale over the line at the price I wanted (Herman) but the rest of the team were great at doing callouts and pushing for and organising viewings - Alex, Emily, Emanuele. I wouldn't hesitate to recommend Fletchers Brook Green to anyone looking to sell - or buy. They are specialists in Shepherds Bush Green and Chiswick and it really shows that their local focus is zeroed in, they are the go to guys for the area. The branding is classy too. 5 stars for sure.

Emma · 14 May 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Emma, We really appreciate you taking the time to leave such lovely comments about Jack and Herman. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

If you're in the market for a new rental property in Chiswick, look no further than Lily Sandwell at Fletchers. From start to finish, Lily exemplified professionalism, patience, and genuine care. In the daunting task of finding our perfect rental, Lily stood out as a beacon of support. Despite the challenges and hurdles we faced, Lily remained dedicated, never once uttering the word "impossible." Her charm, kindness, and thoughtfulness made the entire process not only bearable but enjoyable. Lily's perseverance and commitment to our search were unparalleled. She invested countless hours and unwavering effort to ensure that every box on our wishlist was considered. We are beyond grateful for her exceptional service. Thank you, Lily, for going above and beyond. You are truly remarkable!

GREGORI · 14 April 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Gregori, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lily, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

1/5

Google

Enough with the spam letters! We bought our property in mid-December. Although the property was marked as sold on all websites, we kept receiving letters from Fletchers twice per week until I called them a couple of months later and explained to them that we had bought the property and wouldn't be moving for the next 10 years. To my surprise, I just got a new one from them about the number of buyers they have waiting. Can you please ask your marketing team to be more targeted and stop harassing people, and harming the environment with all this paper? The only thing you have achieved is to ensure you won't be contacted if and when we decide to sell.

Elsa · 14 April 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Elsa Thank you for your review although I am disappointed to hear your experience with our office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@fletcherestates.co.uk and I will ask him to get in touch with you directly. Kind regards, Asma, Customer Relations

5/5

Google

I had the pleasure of working with Jenny at Fletchers and I couldn't be happier. Even before I officially became a client, Jenny went above and beyond to assist me. Despite not being her client initially, she offered her guidance, especially after I had encountered difficulties with previous tenants under another agent. I recommend her services to anyone in need of a reliable and supportive estate agent.

Ruth · 14 April 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Ruth, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ema worked incredibly hard to sell our flat and then support the chain through to completion.

Marc · 14 April 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Marc, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Great communication and speed of progress throughout the process. Emma is a pleasure to deal with, always very helpful and insightful.

Monika · 14 April 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Monika, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Emma. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

I have viewed so many properties in the last year and I just have to say that Emily Williams was a breath of fresh air. Emily was patient, professional in every sense and most of all honest and sincere. Maria Monson ( Fulham)

Maria · 14 April 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Maria, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

I would like to express my gratitude to the team at Fletchers, and especially Herman for all of his hard work and dedication in helping me sell my house. His positivity, politeness, and boundless energy truly made the process smoother and more enjoyable. His unwavering support throughout the journey was invaluable, and I am deeply appreciative of everything he did.

B · 14 April 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Herman. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ema worked incredibly hard to sell our flat and then support the chain through to completion.

Marc · 21 March 2024 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Marc, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Alex from Fletchers has been a great communicator and extremely helpful and reliable with the process of acquiring a home. Thank you!

Iulia · 17 March 2024 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Iulia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Great communication and speed of progress throughout the process. Emma is a pleasure to deal with, always very helpful and insightful.

Monika · 17 March 2024 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Monika, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Emma. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

I have viewed so many properties in the last year and I just have to say that Emily Williams was a breath of fresh air. Emily was patient, professional in every sense and most of all honest and sincere. Maria Monson ( Fulham)

Maria · 17 March 2024 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Maria, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

I would like to express my gratitude to the team at Fletchers, and especially Herman for all of his hard work and dedication in helping me sell my house. His positivity, politeness, and boundless energy truly made the process smoother and more enjoyable. His unwavering support throughout the journey was invaluable, and I am deeply appreciative of everything he did.

B · 17 March 2024 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Herman. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

I have had a fantastic experience with Fletchers. Lily was extremely friendly, helpful and responsive from day one. It can be quite daunting looking for a new place in London but Lily’s professionalism and kindness made the whole process so much easier (and quicker!) than I thought it was going to be - thank you.I would definitely recommend!

Hannah · 15 March 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Hannah,Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

5/5

Google

Thanks to Alex and team. Great experience.

Keith · 15 March 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Keith, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Was a pleasure working with Herman and the rest of the team!

Josh · 15 March 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Josh , Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team

5/5

Google

Alex from Fletchers has been a great communicator and extremely helpful and reliable with the process of acquiring a home. Thank you!

Iulia · 15 March 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Iulia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Was a pleasure working with Herman and the rest of the team!

Josh · 3 March 2024 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 24 March 2024

Dear Josh , Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team

5/5

Google

Thanks to Alex and team. Great experience.

Keith · 25 February 2024 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 24 March 2024

Dear Keith, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Caring, professional, hard working agents. Would certainly use them again.

Elizabeth · 23 February 2024 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 24 March 2024

Dear Elizabeth, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Jack was always friendly, attentive and kept the process moving

Lucian · 23 February 2024 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 24 March 2024

Dear Lucian, Thank you for your kind comments regarding Jack and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Excellent service, prompt responses and really listened to what I needed. Would highly recommend.

Lydia · 14 February 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Lydia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Fantastic service and always very helpful. Ed always followed up with us very quickly and helped us find an incredible flat. Highly recommend agency.

Umberto · 14 February 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 13 June 2024

Dear Umberto, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ed, and hope we can help again in the future. Kind regards, Sarah , Customer Relations Team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent