Trusted Agent profile

Fletchers estate agents in London

4.9

★★★★★ Excellent

1,632 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,632 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

1,572

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

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Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,566 reviews on Google only. Show every review

5/5

Google

As a solo first-time buyer, I couldn’t be more grateful to have had Herman from Fletchers as my estate agent. What stood out about Herman: - He was incredibly responsive, always getting back to me the same day or almost immediately. - He expertly coordinated between solicitors, my broker, and the surveyor, juggling multiple tasks to ease the admin burden on my end. - He kept communication clear and open between me and the seller, ensuring a seamless transaction. Thanks to Herman's hard work and the support of the Fletchers team, I was able to move in just 4 months after my offer was accepted, with a December in the middle. This meant I didn’t have to find temporary accommodation when my previous lease ended, I exchanged contracts on time and moved in just 3 days later. I highly recommend working with Herman and Fletchers if you’re looking for a dedicated, efficient, and genuinely helpful estate agent.

Effie · 20 March 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Google

Used Fletchers for our house sale - really happy with their work and they kept us in the loop at all times. Special thanks to Ema who put a lot of work into the sale and was excellent throughout

J · 20 March 2025 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 20 March 2026

Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah

5/5

Google

Daniella was really helpful and professional. She showed me a couple of properties and found us the right one to move into. She knew exactly what we were looking for after a short call and was able to get us a viewing quickly. Fletchers were easy to work with and we are very happy with the overall experience. Thank you to Daniella, Han & the team!

Charlotte · 19 March 2025 · Fletchers London (86 Chiswick High Road)

5/5

Google

Been really impressed with this team. They are professional and managed to sell our house quickly and above asking price.

Lizzie · 20 December 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 27 December 2024

Dear Lizzie , Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

I would just like to pass on my sincere thanks to Isabella for her amazing responsiveness and support in searching for accommodation. She really went above and beyond to accommodate our needs during a very difficult time and we are truly thankful. M&R

Michael · 19 December 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 9 January 2025

Dear Michael, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

The team at Fletchers were excellent and super friendly. Weekly update calls to keep clients updated about progress of sales process, including number of viewings, information about the market and whether prices should be adjusted. Once offer was agreed, they were proactive in following up with both buyer's and seller's solicitors to ensure a smooth process until completion. Special shout out to Herman and Jack for their hard work on my transaction.

Nick · 7 December 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 10 December 2024

Dear Nick, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah

5/5

Google

I want to extend our gratitude to Charlotte Watson. Having dealt with many agents from different companies, I can confidently say that Charlotte stands out. Her energy, expertise and commitment have not only helped us stay positive during a bit of a stressful time but also elevated our opinion of Fletchers as an agency. Charlotte's patience, constructive approach, guidance and sincerity have been incredibly valuable throughout our interactions. Her understanding of our needs, openness and sense of humour have made our interactions very enjoyable even when we were feeling hopeless. We are immensely thankful for her professionalism and all the advice she has shared. We truly appreciate all she has done for us - I would highly recommend you get in touch with her if you are looking for a high spirited lettings consultant who will "get you" and will not give up no matter how picky you are .

Ilke · 4 December 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 11 December 2024

Dear Ilke, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Charlotte. Please do not hesitate to contact us again. Kind regards, Asma

5/5

Google

Herman from Fletchers provided great service when selling my home. Herman was invaluable while I was out of the country, and I would highly recommend him to anyone selling their flat.

Denny · 4 December 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 10 December 2024

Dear Denny, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Google

Purchasing a property is never an easy task but our journey was made easy by Herman Inthuvarman! Over a period of 9 months Herman consistently demonstrated the utmost professionalism. His attention to detail, his communication skills and his respectful demeanour allowed for a symbiotic relationship. Thank you Herman for all your hard work. You are a true asset to Fletchers!

Sagheer · 4 December 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 10 December 2024

Dear Sagheer, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah

5/5

Google

Had a great experience with Herman of Fletchers. We were out of the country and they took care of everything.

Jean · 3 December 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 10 December 2024

Dear Jean, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

Excellent - Lily Sandwell went above and beyond to listen and find ideal properties in line with my specific requirements. Pleasure to work with her.

Moema · 27 November 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 11 December 2024

Dear Moema, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah

5/5

Google

I dont think i've ever seen any company pick up the phone so fast.

Selma · 26 November 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 10 December 2024

Dear Selma, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma

5/5

Google

Sales team have been helpful throughout my property search and can’t wait to find the right property Thank you guys

Mariam · 26 November 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 10 December 2024

Dear Mariam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Herman was great. Pleasant to deal with, good communicator and good negotiator. Highly recommend.

Bassam · 26 November 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 10 December 2024

Dear Bassam, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

Henry was great, super helpful, patient, and listened to all our requirements and found us the most amazing home!

Iona · 26 November 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 10 December 2024

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah

5/5

Google

Herman was amazing throughout the whole process of selling my flat. From day one, he made everything so much easier and was always there to guide me. He handled every detail with care and kept me in the loop without ever making things feel overwhelming. If there was a problem, Herman had it sorted before I even had time to stress about it. What I really appreciated was how easy he was to talk to and how much I could trust his advice. You could tell he genuinely cared about getting the best result for me, not just closing the deal. If you’re after someone who’s not only great at their job but also really cares about their clients, I can’t recommend Herman enough. He made what could have been a stressful experience feel completely manageable, and I’m so happy with how everything turned out. Thank you so much, Herman!

Mustafa · 26 November 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 10 December 2024

Dear Mustafa, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

Thanks Isabella for showing us the flats and related area, appreciated for the follow up and liaison.

Haylie · 20 November 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 11 December 2024

Dear Haylie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Brilliant staff members at Fletchers - provided great customer service and frequent comms. Thank you.

Scott · 20 November 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 11 December 2024

Dear Scott, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Fletchers, especially Isabella have been so helpful in trying to find a new home for my partner and I. She listens to all our wants and aims to hit every single one at all the properties she has shown us

Libby · 20 November 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 11 December 2024

Dear Libby, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Herman was great when purchasing our property. He was attentive, kept us informed and even chased us occasionally which helped progress the deal. Would use him again when purchasing another property.

Dan · 19 November 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 10 December 2024

Dear Dan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Excellent work by the team at Fletchers, particularly Jack Dann and Herman Inthuvarman. From start to finish, they demonstrated unwavering dedication and professionalism. The conveyancing process was challenging, as it often can be, but their attentiveness and proactive approach made all the difference. They consistently followed up on every detail, keeping me informed at each step and addressing any concerns promptly. What truly set them apart was their ability to navigate complex situations with ease. Their expertise and persistence were invaluable in overcoming obstacles that arose during the sale. Thanks to their hard work and commitment, the entire process was far less stressful than I had anticipated. I particularly appreciated their clear communication and willingness to go the extra mile. They were always available to answer questions and provide guidance, which gave me great peace of mind throughout the transaction. If you're looking for estate agents who combine market knowledge with excellent customer service, look no further.

Lai · 19 November 2024 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 10 December 2024

Dear Lai, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

Though we ultimately found a property through another agent, Isabella at Fletchers was great to work with. She was honest, helpful, responsive, informative and not too aggressive or pushy.

Tom · 13 November 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 11 December 2024

Dear Tom,, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Isabella Moore is professional and flexible estate agent who was able to understand our needs and to suggest only adequate options.

A · 11 November 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 11 December 2024

Dear Aram, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

I recommend Isabella at Fletcher Chiswick to anyone who is hunting properties. She is friendly and very supportive. Helps you finding a place to your requirements.

Anoma · 11 November 2024 · Fletchers London (86 Chiswick High Road)

Agent replied · 11 December 2024

Dear Anoma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

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Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 639 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 574.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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