Trusted Agent profile · Merseyside and Lancashire
Verified
★★★★★
704 reviews across 3 offices and 2 platforms
Entwistle Green has three offices, in Liverpool, Lancaster and Southport (Merseyside and Lancashire). Together they have 704 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Entwistle Green's three offices, most reviewed first. Each has its own page.
Showing 702 reviews on Google only. Show every review
5/5
GoogleI never actually got a property with Entwistle Green but Ryan was extremely helpful & accommodating. Thank you Ryan
Thank you for your amazing 5* review Kyle! We're delighted to hear that Ryan was able to assist you so well. Best regards, Lucy, Customer Relations Team
4/5
GoogleI had a good experience with this agency as a student who was moving flats, the process went smooth and easy. Also thanks to Ryan and Leanne who guided me throughout the renting process
Thank you for your lovely review Alya. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are first time buyers and after viewing a couple of houses with other estate agents, trying to get on to ‘lists’ and trying to call but to no avail or being left in the dark a lot, we found that when dealing with Entwistle it was a different experience. Amber & Georgie were easy to get a hold of, providing really useful information, arranged viewings quickly and with no faff, answered any questions we had and were generally really good at communication. Often times we were hearing from our agents before the solicitors which really helped the sale as our communications with the solicitors weren’t great. So the agents, Amber & Georgie were able to chase up anything we needed and they updated us throughout the whole process. Long story short, from having really bad experiences with estate agents, it was quite refreshing to do this process speaking to a nice team of people at Entwistle :) thanks again!
Hello Rochelle, Thank you so much for your wonderful 5* review! We're thrilled to hear that Amber and Georgie provided you with excellent service and made your first-time buying experience a positive one. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleCould not fault the team at Entwistle Green. We had our house up for sale for 6 months with another estate agent. Entwistle sold it in 2 days! Sophie, Georgie and Amber have been amazing with communication, helping us get the sale through quickly and keeping us updated throughout, always getting back to us if we left a message. Thank you guys! Would 100% recommend!
Thank you Steph for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleA BIG thank you to Shannon at Entwistle Green Lancaster! She was absolutely brilliant, friendly and a big help! :) The entire process was smooth and quick, it was a pleasure.
Thanks Annika for taking the time to leave us your excellent 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks to Kim at Entwistle Green, she has been kind, professional and very easy to talk to through the whole process, chased up queries and answered question throughout.
Thank you for your terrific 5* review Gemma. Best wishes, Lucy, Customer Relations.
5/5
GoogleFelicity was wonderful from start to finish. Kept me updated and understood the task . I want that house get me that house.
5/5
GoogleExcellent service many thanks to Erin,Shannon and Michael they were so helpful, friendly and hardworking, great team work .I am so grateful for your assistance and will always recommend you.Keep it up guys!!!!Happy client Charlotte G.Kanhiwa
Many thanks for your marvellous 5* review and recommendation Sally. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood customer care at Entwistle Green Lancaster. Many many thanks to Michael.,Erin Shannon..am very excited 💯 plus,the way you work hand in hand as a team, keep it up guys....in less than 1 week I found a new apartment...for any one looking for apartment to let go to entiwistle Lancaster as for Michael,Erin and Shannon they will help you fast...
Many thanks for your outstanding 5* review Sam! We're thrilled to hear that Michael, Erin, and Shannon provided you with excellent customer care and helped you find a new apartment so quickly. Your kind words and excitement mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI am highly convinced with invaluable service provided by Erin, Shannon and Michael. I always received an quick response from them. They helped me to successfully complete the formalities of the contract, and explained in detail about the maintenance and related procedure.
Harminder, many thanks for your wonderful 5* review! We're thrilled to hear that Erin, Shannon, and Michael provided you with invaluable service and prompt responses. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe sale of our property in Lancaster was never going to be easy. However, the team from Entwistle Green Lancaster were terrific, so professional, enthusiastic and determined to get the sale for us. I strongly recommend the Lancaster team and would use the organisation again. Thank you guys, you were brilliant.
Thank you so much for your excellent 5* review Richard! We're thrilled to hear that our Lancaster team made the sale of your property a positive experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleAmazing service. Leanne was super helpful and went well out of her way to assist in any questions i had.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFelicity and Josh were great through the whole process very polite, helpful and knowledgeable.
Thank you for taking the time to leave us your 5* review Bethany! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleBeth was incredibly helpful with finding our property and both her and Leann were brilliant with handling all our queries and paperwork rapidly to make our move in as smooth as possible!
Thank you for taking the time to leave us this tremendous 5* review Jack. Kind regards, Lucy, Customer Relations.
1/5
GoogleI've had nothing but issues with this agency. They put my incorrect home address on the initial contract to sign, they provided the incorrect EPC certificate and they tried to claim in their Inventory they had given me things at the flat that they hadn't. All these are minor though compared to the fact that they also set up an electricity contract with a supplier without my permission whatsoever, and then put my landlords name on it, meaning I couldn't even access the account or choose a tariff. As they set the account up, they also had to close it. I contacted them multiple times, on both the 5th and 9th of July requesting they cancel, and they outright refused. When it was then escalated and someone more senior agreed it was their fault, they went and cancelled it then. Because of this, I was stuck on a tariff with much higher energy costs for multiple weeks, meaning I've had to pay much more because of their incompetence, and they are still claiming it wasn't their fault. As soon as they get you in a property, they will simply wash their hands of any responsibility. Leanne was particularly unhelpful and I have been forced to initiate legal action to recover costs.
Hello Oran, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleShannon was very prompt and helpful agent. The proces was quick and easy. Good experience. The team was very nice and friendly.
Thanks Sorina for your lovely 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleShannon was a very good agent, the application went smooth and fast and in a very short time we moved in our new flat. Great service!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleUsed Entwistle Green to find a tenant for my property. Shannaon, Michael and Erin were great and I felt supported throughout the process. Service was very good with fantastic communication throughout. Will definitely use again in the future.
Thank you for your thoughtful 5* review Megan! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThere’s a really good team for renting properties here! Got me moved in really quickly. It’s easier if you go into their office in person. Shannon, Michael and Erin are all lovely and friendly.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing service. Leanne was super helpful and went well out of her way to assist in any questions i had.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service. Special shout-out to Ryan for helping us find the perfect place. Nothing was ever too much and he went above and beyond to ensure that our moving process went as swimmingly as possible, thanks Ryan!
Thank you for taking the time to share your experience and for your wonderful 5* review Liam! Kind regards, Lucy, Customer Relations.
5/5
GoogleI want to extend my heartfelt thanks to Ryan & Beth for their outstanding assistance in helping me find the perfect house for rent. Their dedication, expertise, and unwavering support made the entire process smooth and stress-free. I truly appreciate their hard work and commitment. Thank you, Leanne Allan was absolutely amazing! From start to finish, she helped me at every turn. She’s made this process so much easier and answered all my queries. Thank you for everything, you’ve been priceless.❤️❤️😊
Thank you for taking the time to leave us this amazing 5* review Dharmik. Kind regards Lucy, Customer Relations.
5/5
GoogleWhat a great experience with this company. Joshua sorted out all the issues we have had and answered all our queries along the way. I would definitely recommend this company to deal with
Thank you Virginia for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks to Michael, Shannon & Erin at Entwistle Green in Lancaster. They have all been amazing and helpful. The whole process of renting a property here has been stressful for me, and they've always been there to help me and get things sorted for me in record time. Can't thank you guys enough!
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The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Liverpool has the most, with 383 reviews rated 4.6 out of 5, followed by Lancaster with 320.
Yes. In The Trusted Agent 2026 awards, Lancaster won Trusted Agent and Liverpool won Trusted Agent.
