★★★★★ 5/5
GoogleCouldn't ask for anything more from everyone at Entwistle Green, especially Erin van Aswegan she's done an amazing job helping me and my family get this property so I'd highly recommend her for anyone 5 star agent, Thank you Erin, Kind regards Karl & Stacey.
Karl · 28 November 2025 · Entwistle Green Lancaster
Agent replied · 27 January 2026
Thank you so much for your kind words, Karl and Stacey! We are thrilled to hear that Erin went above and beyond in finding you the perfect property. We will be sure to pass along your praise and we look forward to continuing to serve you in the future. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have no hesitation in recommending Entwistle Green Lancaster. Erin Van Aswegan and Shannon King were the consummate professionals - knowledgeable, friendly and proactive. As a landlord, they always kept me informed and asked the right …
Steven · 13 November 2025 · Entwistle Green Lancaster
Agent replied · 27 January 2026
Thank you for your kind words and recommendation! We are thrilled to hear that Erin and Shannon provided such exceptional service as your agents. We pride ourselves on keeping all parties involved happy and informed throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleExcellent support for Sarah Fell who was very supportive and a joy to work with on my sale.
Eric · 30 October 2025 · Entwistle Green Liverpool
Agent replied · 13 November 2025
Thank you for your kind words! We strive to provide excellent support to all of our clients and we're glad to hear that Sarah was able to assist you with your sale. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy wife and I are now purchasing our second home with the help of Amber Farrington from Entwistle Green Liverpool, and once again she has been exceptional. The purchase isn’t complete yet, but throughout the process Amber has been consistently professional, communicative, and incredibly responsive.
From multiple property visits and negotiations with the vendor to quick turnarounds and thoughtful recommendations (including the property we’re now buying), Amber has made the entire experience far easier than it could have been.
Her calm manner, professionalism, and constant availability make her an absolute asset to anyone searching for a property in Liverpool.
Shakir · 23 October 2025 · Entwistle Green Liverpool
Agent replied · 13 November 2025
Thank you for taking the time to leave such a glowing review, we truly appreciate it! It was our pleasure to work with you and your wife to find your dream apartment. Our team at Entwistle Green Liverpool takes pride in providing professional, approachable, and responsive service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmber was fantastic throughout the whole process and especially attentive to all of my questions and needs. Would definitely recommend!
Tom · 14 October 2025 · Entwistle Green Liverpool
Agent replied · 13 November 2025
Thank you for your kind words, we are thrilled to hear that Amber provided such great service for you! We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat Letting agebt! Really helpful agent, Ryan was so professional and give me all the informaion i needed. Leanne also helped the let go through very fast! Overall best customer service i have found in the city! Would highly recommend!
K · 14 October 2025 · Entwistle Green Liverpool
Agent replied · 13 November 2025
Thank you for choosing us as your letting agent! It was a pleasure helping you find your new home. Our team prides ourselves on providing top-notch customer service and we're thrilled to know we exceeded your expectations. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJust wanted to give a shout out to the Property Management team especially Ellie Biddlestone. Ellie dealt with every issue calmly and professionally with quite tricky tenants. I'd highly recommend her. Thanks Ellie
Helen · 14 October 2025 · Entwistle Green Liverpool
Agent replied · 13 November 2025
Thank you so much for your positive feedback! It means a lot to hear that Ellie was able to handle your tenant issues with professionalism and ease. We will be sure to pass on your kind words to her and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWasted my time ! Made a booking for the wrong address which I had corrected more than once. Then called me on the day of the valuation at the agreed time saying they were at the wrong address. They cant book for the area we live in. I can't explain how frustrating it has been dealing with them. If they can't even take details for someone correctly I definitely wouldn't be putting my house on the market with them !
House · 14 October 2025 · Entwistle Green Liverpool
Agent replied · 13 November 2025
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Google5 star review for Amber, who has been so helpful and supportive during our buying and selling process. Always amazingly helpful and friendly, Amber has kept us up to date through the whole process, so we would highly recommend!
Kate · 14 October 2025 · Entwistle Green Liverpool
Agent replied · 13 November 2025
Thank you for the glowing 5-star review! We are thrilled to hear that our team member, Amber, provided such exceptional support during your buying and selling process. We pride ourselves on providing top-notch service and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent professional and friendly service from Amber, Sarah and Connor throughout a sometimes fraught flat purchase. They made the whole process more bearable and it was a pleasure to meet them when we could finally pick up the keys.
Emma · 14 October 2025 · Entwistle Green Liverpool
Agent replied · 13 November 2025
We are thrilled to hear that Amber, Sarah, and Connor provided you with excellent and friendly service during your flat purchase. At our business, we are dedicated to making the process as smooth and enjoyable as possible. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOutstanding service from Amber and Sarah who were professional, approachable, and supportive throughout what was at times a stressful flat purchase
Joe · 14 October 2025 · Entwistle Green Liverpool
Agent replied · 13 November 2025
Thank you for taking the time to share your experience with us! Our team at [Business Name] takes pride in providing exceptional service, and we are thrilled to hear that Amber and Sarah made your flat purchase less stressful. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe only problem we had was our understanding of the paperwork involved, but the staff at this branch were excellent in explaining everything we needed to know.
They all went the extra mile when it came to giving us all the help we required.
Also we were running late for viewing the apartment and the representative waited for us.
Altogether the staff at the Liverpool can be recommended to all.
Robert · 14 October 2025 · Entwistle Green Liverpool
Agent replied · 13 November 2025
Thank you for your kind words. We strive to provide exceptional service and are glad our staff at the Liverpool branch could assist you with any questions and accommodate your schedule. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleStephanie at Lancaster office is absolutely fantastic. Bles her, she had quite a difficult time with our chain but she was so on it and sorted things out for us every time. When issues came up she handled then professionally and with …
Charlotte · 13 October 2025 · Entwistle Green Lancaster
Agent replied · 13 April 2026
Thank you so much for your kind words! We are lucky to have Stephanie, Kim, Emma, and Fliss on our team. We strive to provide excellent customer service and we are glad to hear that they were able to assist you. We will definitely show Stephanie the appreciation she deserves. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery happy with the service Stephanie provided. Outstanding communication throughout the whole process of my purchase on my first home!
Tamzin · 13 October 2025 · Entwistle Green Lancaster
Agent replied · 13 April 2026
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI’ve had fantastic experiences with this company especially Erin and Shannon from lettings moving me and my kids into our new home excellent service and been kept up to date with everything from start to finish. Highly recommend.
Jane · 13 October 2025 · Entwistle Green Lancaster
Agent replied · 13 April 2026
We are thrilled to hear that you had a fantastic experience with our company, and we're delighted to have helped you and your family find a new home. Thank you so much for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSteph was very helpful throughout. Thanks for your help
Joe · 13 October 2025 · Entwistle Green Lancaster
Agent replied · 13 April 2026
Thank you for taking the time to share your experience with us! We are thrilled to hear that Steph was able to provide helpful assistance. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googlethis letting company was very easy to work with , contacting them was very smooth and was straightforward , Erin was a very lovely lady who helped me throughout this whole process and made it so simple , if youre looking for a property in Lancaster, I really recommend this agency theyre very reliable . thank you Erin
Maria · 13 October 2025 · Entwistle Green Lancaster
Agent replied · 13 April 2026
Thank you for your kind words! We are delighted to hear that you had a positive experience working with our agency and specifically with our lovely agent, Erin. We strive to make the property search process as smooth and straightforward as possible and are happy to have earned your recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSteph was excellent she helped put our mind at ease was very good at communicating and listened to what we needed.
Sara · 13 October 2025 · Entwistle Green Lancaster
Agent replied · 13 April 2026
Thank you so much for your kind words! We're thrilled that Steph provided excellent service and made you feel at ease. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleErin was absolutely brilliant we couldn’t thank her enough for what she has done for me and my family helping us get our forever home, from viewing the property and having a phone call half an hour later saying we have been accepted for it, …
Bootylicious · 13 October 2025 · Entwistle Green Lancaster
Agent replied · 27 January 2026
Thank you so much for your kind words, Rebecca and Marcus! We are ecstatic to have helped you find your forever home and make the process smooth and stress-free. Erin and our team are dedicated to providing top-notch service to our clients. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently rented a property through Entwistle Green Sales and Letting Agents in Lancaster, and I couldn’t be happier with the experience. From day one, Erin and Shannon were an absolute pleasure to deal with, always friendly, approachable, and ready to help. They made what could have been a stressful process feel completely smooth and straightforward, keeping me updated every step of the way and answering any questions I had without delay. Their genuine care really stood out, and I always felt supported. Huge thanks to both Erin and Shannon for making my move such a positive experience.
Nnee · 11 August 2025 · Entwistle Green Lancaster
★★★★★ 5/5
GoogleI’ve been using the lettings team at Entwistle for several years now and they have consistently delivered an excellent level of service. I've worked with various team members over that period and the standard of service has always been high, in particular from Leanne. I'd highly recommend Leanne and her lettings team to anyone looking for a reliable agent.
Michael · 7 August 2025 · Entwistle Green Liverpool
★★★★★ 5/5
GoogleReally went the extra mile to help me find somewhere and everyone was super helpful and responsive. Thank you to Shannon, Erin and Michael, they couldn't do enough for me. Much appreciated. Absolutely recommend 👍 …
Kurtis · 30 May 2025 · Entwistle Green Lancaster
★★★★★ 1/5
GoogleEntwistle Green Lettings used to be the best Estate Agent Liverpool .It has now become the worst Estate Agent ever! They don’t sustain good staff and the service is appalling. Keep well away from them. … More
Abhijith · 28 May 2025 · Entwistle Green Liverpool
Agent replied · 2 June 2025
Hi there, we are truly sorry for the poor experience you had with our letting agency. We apologise for the lack of professionalism and will make sure to address these issues with our staff. We value your feedback and will do our best to … More
★★★★★ 1/5
GoogleWhat a total shambles this estate agents is!
Myself and my wife had viewing for a ground floor flat in Mater Close Long Lane … More
Phillip · 26 May 2025 · Entwistle Green Liverpool
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
