★★★★★ 5/5
GoogleAfter a long and stressful search for a home, I honestly can't thank the team at Entwistle Green enough for everything they did for us. From the very beginning, they were professional, approachable and genuinely caring, making what can be a very overwhelming process feel so much easier.
A very special thank you has to go to Erin, who was absolutely incredible throughout. She was always kind, patient and reassuring, keeping us updated every step of the way and taking the time to answer every question we had, no matter how small. It never felt like we were just another application. Erin genuinely cared about helping us find the right home and made us feel valued throughout the whole process.
We're now settling into our new home, and we're so grateful for all the support we received. I wouldn't hesitate to recommend Entwistle Green to anyone looking for a letting agent, and if you're lucky enough to have Erin helping you, you're in the very best hands.
John · 13 August 2026 · Entwistle Green Lancaster
Agent replied · 13 October 2026
Thank you for taking the time to share your experience with us! We're thrilled to hear that our team, and especially Erin, made your home search less stressful and more enjoyable. Providing exceptional care and support to our customers is always our top priority. We wish you all the best in your new home and hope to continue being your go-to letting agent. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleErin was absolutely fantastic while helping us find our first home. Nothing was ever too much to ask, and she was always friendly, approachable, and incredibly responsive throughout the whole process.
Erin made everything so much easier during the stress of house hunting. She kept us informed every step of the way, answered every question with patience, and genuinely cared about helping us find the right place rather than just getting a tenancy agreed.
Thanks to her hard work, we’re now settled into a home that we absolutely love. We couldn’t be more grateful for all of her support and would recommend Erin without hesitation to anyone looking to rent a property. She is a real credit to the team!
Chloe-Mairead · 13 August 2026 · Entwistle Green Lancaster
Agent replied · 13 October 2026
Thank you for your kind words! We are so happy to hear that you had a positive experience with Erin while searching for your first home. Our team takes pride in providing exceptional customer service and we're glad that Erin exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI just want to appreciate the professionalism that was shown to us (myself and my wife) by Erin and Michael. We were getting to a stage of panicking about whether we were to get a rental house or not.
We had tried out many agencies and not being successful. We then landed on Entwistle and they made it so easy for us. It was from phoning after seeing a property on line, viewing to the last bit of the process. They are organised, have good customer service, excellent guidance and we loved the process all the way. If you think I am bluffing, just try them.
Remigio · 13 August 2026 · Entwistle Green Lancaster
Agent replied · 13 October 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a great experience from start to finish, and the process was incredibly smooth. A massive thank you to Erin and Michael, who were an enormous help with quick responses and professionalism. Thank you!!
Alivia · 13 August 2026 · Entwistle Green Lancaster
Agent replied · 13 October 2026
Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you had a smooth and positive experience with us, thanks in part to the help of our fantastic team members, Erin and Michael. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSuch amazing service from both Katie and Millie. They took on board all of our needs and answered all of our questions very patiently. Very professional and friendly too. Both an asset to Entwistle Green.
David · 9 August 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you so much for your kind words! We always strive to provide exemplary service and we're happy to hear it reflected in your experience with Katie and Millie. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMillie showed me round The Lighthouse yesterday and was so friendly and warming. She also answered all my questions and was enthusiastic about the property :)
Tasha · 9 August 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you for your kind words! We're thrilled that Millie made your experience at The Lighthouse a pleasant one. We pride ourselves on exceptional customer service and glad she could answer all your questions. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHelpful, friendly and supportive staff who provide a very efficient letting service.
Diane · 2 August 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you so much for your kind words! We strive to make the letting process as seamless and stress-free as possible. Our team is always here to help and support you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Susan · 2 August 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
★★★★★ 5/5
GoogleMillie was excellent showing me around property , punctual, efficient , what more can you ask for from an agent
S · 2 August 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you for your excellent 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMillie is a “breath of fresh air” …. Millie demonstrates real attention to detail and a willingness to resolve issues as quickly and efficiently as possible. It gives confidence when you know you can rely on her “can do” attitude every time …. great work ….
Phil · 2 August 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you for your excellent 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMillie was so lovely to me despite the fact that I had to bring along my two sisters due to family issues. The viewing was great and she was very knowledgable.
Amos · 2 August 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThomas was fantastic throughout the whole process of helping us get our new place. He was friendly, professional, and always happy to answer any questions we had. He kept us updated every step of the way and made what could have been a stressful experience feel straightforward and smooth. We really appreciated all of his help and would highly recommend Thomas to anyone looking for someone reliable and helpful Thomas is the one. Thank you again!
Annabelle · 2 August 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you so much for your kind words, we are thrilled to hear that Thomas provided exceptional service throughout the process. We pride ourselves on professionalism and customer satisfaction, and we are grateful for the opportunity to assist you with your new place. We will be sure to pass along your recommendation to Thomas. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a viewing with Millie today and she was brilliant throughout. She was friendly, professional and very knowledgeable about the property, answering all of our questions without any pressure. She made the whole viewing feel relaxed and enjoyable. Thanks again for all your help!
Jake · 26 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleAbsolutely awful, DO NOT allow this company to manage your rental property. I have thousands of pounds worth of damage and rent arrears, no management was done and the electricity bills were not changed into the tenants name despite …
Charlotte · 23 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad a wonderful viewing with Millie at Tobacco Warehouse. From greeting us at the front door with a smile to walking us out at the end, she was exceptional. …
Benjamin · 23 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
We are thrilled to hear about your positive experience with Millie at Tobacco Warehouse! Our team strives to provide exceptional service to all of our customers. Thank you for the recommendation and we look forward to helping you find your perfect flat! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Evan · 23 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
★★★★★ 5/5
GoogleRating only, no written review.
Max · 23 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
★★★★★ 5/5
GoogleWe have just completed the sale of an apartment through Entwistle Green Liverpool, Amber over saw the sale for us and has been professional, responsive and quickly resolved any queations of queries on behalf of both parties ,with an eye on this we would have no hesitation in engaging with Amber and Entwistle Green again.
P · 23 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you for your kind words and praise! We're delighted to hear that your experience with Amber and Entwistle Green was professional, responsive, and positive. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’m in the process of moving out for the first time, Millie has been so helpful and attentive throughout, highly recommend!
Lui · 23 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you so much for your glowing review! We are thrilled to hear that Millie provided top-notch service during your move. Our team takes pride in making our customers' first moving experience as smooth and stress-free as possible. Thank you for choosing us and recommending us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 3/5
Google⭐⭐⭐☆☆
The staff are always polite and pleasant when you manage to speak to them, which is the only reason I’m giving three stars instead of one. Unfortunately, the communication is extremely poor. Calls regularly go unanswered, and it shouldn’t be this difficult to contact a housing agent. Not everyone has the time to visit the office in person just to ask a simple question or get an update. Answering the phone is a basic expectation of customer service, and this branch really needs to improve in that area. The staff are friendly, but the lack of communication is frustrating and lets the overall service down.
Malinsa · 23 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI met with Millie for a house viewing, and she was friendly and informative, and a very enthusiastic person. She made me feel really confident about the process and I am glad to have worked with her.
Martyn · 23 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you for sharing your experience with Millie! We are so glad to hear that she was able to provide you with a positive and informative house viewing. Our team takes pride in making the process as smooth and confident as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI was shown around two apartments by Millie Kelly, who was also training a person on their first day with Entwistle Green. Really great customer service and very transparent about the ins and outs of the tenancy. Highly recommend.
Peter · 23 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you so much for your review! We are thrilled to hear that Millie and our new team member provided you with excellent customer service and transparency during your apartment search. Your recommendation means the world to us. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleExcellent presentation and communication with Amber and her team was friendly , timely and on point.
Lucas · 23 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
We are thrilled to hear that you appreciated our team's presentation and communication! Our goal is to always provide a friendly, timely, and on-point experience for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service all round. We live quite some distance away from Liverpool but were buying an apartment for our son to live in so anticaped that it might be a bit stressful. Amber and Connor were fantastic and most helpful to make the whole experience stress free for us both at the viewing and handover. We were kept fully informed right through the process and they were most helpful in obtaining measurements for us so we could buy our furniture remotely in advance. Highly recommend from us. Thank you for everything.
Richard · 23 July 2026 · Entwistle Green Liverpool
Agent replied · 23 August 2026
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
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