Entwistle Green estate agents in Liverpool, Lancaster and Southport

★★★★★ 5/5

Google

From my initial contact with the Lettings team the service that I received on behalf of my Father was incredible, I explained my fathers housing needs and gave a brief insight into his personal ones and the Lettings team went to work finding a suitable property to accommodate him, this all sounds simple until you factor in the logistics of moving him from Kent to Lancaster in a turnaround period of little over 6 weeks, the whole process of viewing, paperwork and payments all made extremely simple but most importantly stress and hassle free, the thing that I was most impressed by was the professionalism of the team and the no pressure approach that we received, they communicated my concerns to the landlord who was equally excellent in the handling of my dads needs, the work that needed doing prior to move in day was completed hassle free, they still remained very helpful and accommodating even after the move, if moving was ever a simple process we would do it more often but when it’s made simpler by a team who understands your needs and caters for it impeccabley then my dads move was proof that Entwistle Green Lettings really care about the people it is attending too. I won’t name individuals as it was a team effort but they know who they are and they in some instances went above and beyond for my dad and with service like that I am extremely grateful.

Dean · 2 March 2019 · Entwistle Green Lancaster

★★★★★ 5/5

Google

My wife and I purchased an apartment at the Residence in Lancaster, and this was accommodated perfectly by a lovely lady, Kristina Wenlock, in the Lancaster office. She was extremely helpful in all things, and a delight to deal with. Nothing was too much trouble, and she dealt with all paperwork and practicalities perfectly. We are sort of old-fashioned, and expect high standards of customer service, so this lady was an easy 10/10 in that regard. Thank you Kristina!

Twblack7 · 2 March 2019 · Entwistle Green Lancaster

★★★★★ 1/5

Google

I drove 3 hours to view an apartment only to hear that they do not have the keys and without even apologising. I have not experienced such an unprofessional letting agent before.

Ellie · 23 October 2018 · Entwistle Green Liverpool

★★★★★ 1/5

Google

Absolutely terrible experience with them, dont respond to emails or calls and very unprofessional. Would not reccomend

K · 23 October 2018 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Brilliant letting agent! The girls are so friendly and sorted out all the paperwork needed promptly in order to move into our new place. Thanks

IGCSESuccess · 31 July 2018 · Entwistle Green Liverpool

★★★★★ 5/5

Google

We dealt with Rodger buying a house earlier this year, he was great. A nice friendly guy who worked through the whole process with us from viewing to completion. We felt like we were in great hands and it was great to just deal with one person throughout the whole process as he was always on the ball & knew what was going on. As this was our first house I didn't know what to expect from the process but it was incredibly simple and stress free. He went above and beyond even helping moving house on completion day! Great service and a pleasure to deal with!

Hannah · 31 July 2018 · Entwistle Green Lancaster

★★★★★ 2/5

Google

Slow to respond to emails. Tenancy documents were full of mistakes. Couldn't provide the correct information when required. Pretty useless overall.

Helena · 15 April 2018 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Rating only, no written review.

Mick · 2 March 2018 · Entwistle Green Lancaster

★★★★★ 1/5

Google

Utterly disgusting Terrible service Very unprofessional Not recommended

Natalie · 2 March 2018 · Entwistle Green Lancaster

★★★★★ 1/5

Google

Disgusting,dishonest,horrible service.Blackmailing me for money.

Greta · 2 March 2018 · Entwistle Green Lancaster

★★★★★ 1/5

Google

Disgusting ,dishonest,stay away clear from.

Robert · 2 March 2018 · Entwistle Green Lancaster

★★★★★ 5/5

Google

We have sold our house with Entwistle Green in Lancaster (sold very quickly ,within 2 weeks) and also bought a house from the same estate agents. Me and my wife dealt with the Branch Manager Kimberly Howarth and also Christina and Roger and found them to be realy reliable and that nothing was too much trouble at all. We got updates and advice on how the sales were going through making sure we new exactly how we was progressing. There are cheaper Internet deals out there,but I'd like to think that you get what you pay for,which in my eyes, I'd rather pay a little extra knowing that I'm being looked after and that I can contact them anytime should you need to ask them anything. I'd recommend them to freinds and family no problem at all. Well done to the staff there your providing a great service. Chris and Tracey

Chris · 2 March 2018 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Great service and very efficient staff. Kept thoroughly informed during the purchase of our small apartment on 'The Quays'

Vincent · 2 March 2018 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Absolutely superb service. From the initial visit to exchange of contract, Entwistle Green have been on the case. We had an offer within three weeks of going to market at the price recommended by the agent. They are a very friendly and professional team.

Ron · 2 March 2018 · Entwistle Green Lancaster

★★★★★ 1/5

Google

I never managed to rent a property through this company because they make it impossible to even look at a house. They're only interested in getting you to agree to an early agreement or they tell you not to bother. Landlords beware - they turn down decent tenants just to get someone through the door quickly.

Daniel · 2 March 2018 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Nice staff.

Simon · 23 October 2017 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Brilliant letting agent! The girls are so friendly and sorted out all the paperwork needed promptly in order to move into our new place. Thanks

IGCSESuccess · 23 October 2017 · Entwistle Green Liverpool

★★★★★ 5/5

Google

We had a great experience with the sales team when in the process of selling our apartment. After meeting with a few different agents in the city, we felt confident that Entwistle Green was the right choice for us and a year later we're still very happy with that decision. Having never sold a property before, we did not realise how long a time it could potentially take and we were operating with quite a short time frame. Thankfully, the ladies in the sales team worked quickly and efficiently and managed to help us sell our property very fast. We couldn't be happier! They were easy to communicate with and always available on email and phone. Would definitely use Entwistle Green again.

Mari · 23 October 2017 · Entwistle Green Liverpool

★★★★★ 1/5

Google

Worst experience I've ever had renting. Expensive and it took months for repairs in the flat. Nobody acknowledge our issues and when they finally sent someone out they didn't have the parts to fix the issues. 2 months after leaving the flat I'm still waiting on any news about my deposit or the refund I was supposed to get because we moved out early and they moved someone else in. I'd try steer clear of this lettings agency if I were you.

Tyron · 31 July 2017 · Entwistle Green Liverpool

★★★★★ 1/5

Google

Hello Sara Your representative contacted me some weeks ago and advised that there was nothing they could do. I feel I am entitled for compensation for the distress, anxiety and wasted time that I was forced to endure - you had no contingency for such a dilemma and had my 6 months rent up front so I couldn't even withhold it DREADFUL!! Today (15/02/2017) I received my full deposit back from “My deposits”. The adjudication officers decision was that I was entitled to the full amount Thankfully I was able to produce all my emails to verify that I complained about the condition of the flat even prior to my moving in A previous leak had left water damage to the skirting The leak had not been fixed adequately and consequently the flat was damp with extensive black mould The washing machine/dryer did not work and hadnt been PAT tested for over 6 years There were numerous other problems and Entwistle Green persistently reported that they were unable to contact the landlord!! However, they managed to agree a figure of £615 for repairs that was to be taken from the deposit!! It has taken 5 months to for this to be settled and please if you accept a tenancy from this company EMAIL EVERYTHING

Claire · 31 July 2017 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Entwistle Green made a stressful time much easier, very happy with the speed and efficiency of the service and would not hesitate to recommend them. Mr & Mrs Woods

Chris · 31 July 2017 · Entwistle Green Lancaster

★★★★★ 1/5

Google

Super active before signing the letting contract. Poor management after that. Calling them many times for replacing the microwave oven, fixing kitchen floor and giving me a key to bike room. Never got a call back and nothing has been fixed.

Lingxuan · 2 March 2017 · Entwistle Green Lancaster

★★★★★ 1/5

Google

I'm sorry that I couldn't give them 0 stars, because they really deserve it. No organisation whatsoever, the only process which was organised ridiculously well is the part where they have to get money off you. Having moved to Lancaster from the south I have gone through multiple lettings agents, but by far these people had the least clue in property management

Sarah · 2 March 2017 · Entwistle Green Lancaster

★★★★★ 1/5

Google

That letting agency really deserves 0 stars instead of one. It's a nightmare for tenants. Every time we had to deal with them, there were ridiculous additional charges. Payments went through another company, and when they made some clerical error, both companies issued at least 40 letters to us, bullying us to pay what has already been paid. We phoned them countless times, but every time we phoned one company, the other issued a new letter. In the end it also turned out that our agreement had a blazing mistake, and thus there were additional issues to make a new agreement. People working at Entwistle Green are completely useless and uninformed. I'm not sure what they get paid for, because it's definitely not skills to write correct documents. Oh and of course we had to insure the house with their suggested insurance company and yet again, the payments were going through yet another separate company. So cancelling the insurance after the end of our rent is yet again a nightmare and it's still not resolved a month after my first call to cancel the insurance.

Marcin · 2 March 2017 · Entwistle Green Lancaster