★★★★★ 5/5
GoogleKristina and Kim looked after us very well indeed during the process of placing our house on the market and keeping us fully informed during the process of arranging viewings, offers and purchase. They were patient, empathetic and kind, and always communicated extremely effectively with us and other parties. We strongly recommend Entwistle Green estate agents.
Christine · 1 March 2020 · Entwistle Green Lancaster
Agent replied
Thank you for taking the time to leave us your wonderful 5* recommendation! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
★★★★★ 1/5
GoogleWe bought a house from one of their clients. They didn't seem very interested in selling to us, at one point didn't tell us that an offer had been accepted. When I went in the office to enquire they looked at me as if I was an alien, often taking 2 to 3 minutes to acknowledge my presence. Although our seller signed the standard form saying they would leave the property in good order, it was full if rubbish and filthy, when we informed them, they said they couldn't do anything. Makes me wonder if they sell anything. They just cant be bothered
Vivienne · 1 March 2020 · Entwistle Green Lancaster
Agent replied
Thank you for taking the time to leave us your feedback. I am sorry to read your comments and would like to invite you to discuss your concerns further via review@countrywide.co.uk.
Whilst it is unfortunate that the previous owner did not clear and clean the property prior to completion, this is unfortunately a matter outside of the branches control as I hope you can appreciate.
Kind regards, Scott (Customer Relations)
★★★★★ 5/5
GoogleSmall things make big differences when buying houses. EG showed overwhelmingly that they were prepared to put the effort in and pay attention to detail to ensure our purchase progressed as smoothly as possible. Little touches like an extra viewing, knowing the property well and making sure that calls were returned promptly all combined to make the process a positive one. Despite the fact that the agent represents the seller, EH made us feel they were also supporting us as buyers.
A very positive experience for us.
Mike · 1 March 2020 · Entwistle Green Lancaster
Agent replied
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleI would highly recommend the Lancaster team for the professional way in which they guided us through the sale of our house. Ryan immediately gave us confidence at the valuation meeting and then Kim and Kristina sensitively liaised between all parties and managed to keep it all on track. They were easy to get hold of and kept us up to date at all times. It felt like we were in 'safe hands'.
Liz · 1 March 2020 · Entwistle Green Lancaster
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleAfter being locked out of my apartment for less than 10 minutes, Nicolette Ford together with the Site manager, went above and beyond to ensure that we were back in our flat as quickly as possible. Nicolette was a credit to Entwistle Green as she personally sourced a locksmith and ensured we were both comfortable and safe. Thank you!
Alex · 25 February 2020 · Entwistle Green Liverpool
Agent replied
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleGreat service from Entwistle Green, very helpful staff, very attentive in rectifying any concerns or issues.
Ryu · 26 January 2020 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleExcellent agency, very lovely staff. I have rented a flat in London Road which belongs to them for more than a year. They were really helpful and I encouraged my colleague to do the same.
Abbas · 26 January 2020 · Entwistle Green Liverpool
Agent replied
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleGreat service as always. I would definitely recommend Entwistle Green.
Wanda · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
★★★★★ 5/5
GoogleI have recently rented a property with Entwistle Green Liverpool City and I dealt with a lady called Leah and she was brilliant, really friendly and professional. I have had bad experiences in the past but the team at entwistle green are really helpful and nothing is too much trouble for them.
Jim · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleI dealt with Jamie Clair and he was punctual, professional and simplified the whole process for me. Can't recommend highly enough!
Jamie · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
★★★★★ 5/5
GoogleGreat experience all round, special thanks to Jamie and Gemma for helping me with my sale.
Marcus · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for your wonderful comments and 5* review! I will of course make sure your kind words are forwarded to our local team. King regards Donna.
★★★★★ 5/5
GoogleHi all,
My GF and I have just bought our first house yesterday and we felt compelled to review the service we received from Entwistle Green Dale St Liverpool, and in particular our agent Ayden.
Genuinely wouldn’t have been in our place this side of Xmas without him - communicating with us, our solicitors, and the sellers solicitors so effectively and timely.
Like most sales we also hit plenty of roadblocks. One in particular springs to mind with our leaseholder which at the time had lasted well over a month with no progress. We turned to Ayden for help and the *next day* the road was clear again. We picked the keys up yesterday at 4.45pm after another day of drama with the support of Ayden communicating to both sides - mission accomplished,
I’m sure he’ll read this so thank you mate and have a well deserved Xmas break and NYE.
Aaron and Gabs
Aaron · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleFantastic service from the lettings team especially Leah, found me a property that met all my requirements
Callum · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleA big thankyou to Gemma and Jamie with regards to selling our property. From start to finish the help and professionalism made the process a lot easier and less stressful than we expected. Well done and again thankyou.
Michael · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us your kind comments. I will make sure the local team are made aware of your 5* review! Best wishes, Amy.
★★★★★ 5/5
GoogleI met Gale from Enwhistle Green estate agency at the viewing in Liverpool city centre very popular area. That flat wasn't right, but it seems that I met the right agent! Gail is a brilliant industry person, well presented, knowlegeable, understanding and reassuring - it is very important to feel that no nonsense honest approach when you're experiencing cviewings and have to make an important decision fast. Gail is the one who actually cares, I think this is his secret success factor. You can not fake it.Gail professionally identified my family's needs just maintaining nice small talk, and eventually offered me 2 other properties from Entwistle Green portfolio - both of them was suitable for a small family with a pet (this is not easy to find). It seems like Gail has a special vision to get you what you want! With Gail assistance I put an offer for one, and it was accepted very quickly, the manager was on the phone with me to confirm in 10 min after I put the holding deposit, it was after the end of business hours in the evening. The team behind Gail is understanding and considerable, I feel very greatful to each of them. If you need to find your new place to rent in Liverpool I would highly recommend to contact Entwistle Green dale street - I am sure he will win it for you like she won it for me.
Erbay · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
★★★★★ 5/5
GoogleJamie has has gone above and beyond in the selling of my property, would highly recommend for a quality service and excellent staffing.
Heather · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleNicky has been brilliant at responding to requests and complaints and always follows things up with the management company and landlord (who are not always as diligent as she is!!). She is extremely patient and always very professional. Thanks to Nicky and her team.
Penny · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 4/5
GoogleGreat professional service from all of the Dale Street team who were all aware throughout of the details of the property, the progress of the sale and liaised quickly and efficiently with the buyer as appropriate.
Lynda · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us your wonderful comments. Best wishes, Donna.
★★★★★ 5/5
GoogleEntwistle Green are very proactive. They do detail, move things on and get results. That's what you want from an agent
Pj · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleOutstanding, could not have asked for a better Estate agent. When I sent a valuation query online, they were the only agent to contact me and show an interest in pursuing the sale of the house. A massive thank you to Gemma Randall and the team for all their hard work, perseverance and ongoing communication. Thanks to Ayden and Jamie as well who consistently went the extra mile to get everything sorted.All were very helpful and professional throughout the process. After a lengthy process with the buyers solicitors, the sale eventually pulled through!
Would highly recommend Gemma and her Team all the way! I have nothing negative to say.
Sami · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
★★★★★ 5/5
GoogleWe have just recently sold our apartment in Liverpool and would like to say what fantastic service we received from Gemma and Jamie. We were kept up to date with every step of the way and nothing was to much trouble.
Jan and Loz
Janis · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleGemma and her team were fantastic from start to finish. We had a very quick sale and they kept us informed throughout. Would highly recommend them.
John · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleExcellent customer service. Very professional. As a first time buyer and unsure about the city and new to it, Gemma was on hand to answer all questions with fantastic responses and recommendations. I Would recommend the Dale Street branch and Gemma without a doubt!
Stuey · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
★★★★★ 5/5
GoogleIt was a pleasure to deal with such a professional ladies like Mrs. Gail J Hines and her nice manager, who were so patient, transparent, polite, professional and honest, all the time dealing with them I feel as if I was their sole customer, answering all the questions, having a solutions to any obstacle, dealing was all the matter in a quiet and confident manner as if they face such matters several times and know how solve and fix it.
I really appreciated to these esteemed ladies.
Moursi · 27 December 2019 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna.
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