Entwistle Green estate agents in Liverpool, Lancaster and Southport

★★★★★ 1/5

Google

Such appalling service. If you are a tenant, avoid avoid avoid. Even trying to speak to some one is an uphill battle, the rudeness of some of the staff was insane.. lied to, fobbed off and treated like villains. Please save yourself the aggro and avoid this company. Heartless, money grubbing, tories.

William · 30 July 2022 · Entwistle Green Liverpool

★★★★★ 2/5

Google

Entwistle Green/ Countrywide supposedly manage my rental property, however they do not respond to emails, or voicemail have not responded to my requests for updates on rent payments but still take their commission. Maybe this will provoke some response from Nicolette Ford or Siobahn Hill Update, .now getting some response from Nicolette and have been given direct line for contact. Fingers crossed the issues will now be resolved. Extra star for starting to make the effort.

John · 30 July 2022 · Entwistle Green Liverpool

★★★★★ 1/5

Google

If I could give 0 stars I would. Horrific experience with this office - our flat flooded due to heavy rainfall and on calling the office to explain, I was told it was not an emergency and to report it through the fixflo website. (This happened on a Friday afternoon so could not contact them again until the following Monday). We decided to urgently move out and stay with family because the flooding was so bad and was dripping down the insides of the walls and we did not feel safe. The next working day we went into the office and explained once again and were told we would be released from our contract and given a refund on the rent we had just paid. It took a couple of months to be released from our contract and has now been 4 months and counting to receive our money. I have rang up multiple times asking about it and every single time am given a new excuse and told 'Nicky will call me back' and she never does. We spent over three months with no home due to this. I made a formal complaint last month which the office are aware of and this clearly hasn't been taken seriously as we are still waiting for our £1300 to be given back to us. I have taken my formal complaint further. It is a shame as this could have all been avoided if they had just given us our money back when prompted. I will never use or recommend Entwistle Green again after this experience.

Rosie · 30 July 2022 · Entwistle Green Liverpool

★★★★★ 1/5

Google

Bit of a long story but in short it's a very unprofessional office to deal with, best to avoid them. We were looking to advertise our apartment for sale and dealt with Gemma in November. She was knowledgeable and friendly and gave us a valuation figure for our apartment. Gemma went on maternity leave in December and left us in the hands of her colleague Ayden. Ayden was very absent minded, didn't respond to emails and failed to return calls and just seem generally disinterested in our property. We provided marketing photos, a detailed description from when the property was advertised for let and Gemma's valuation for sale so all Ayden needed to do was get our paperwork in order and compile a sales advert. Long story short, due to Ayden's delays and lack of professionalism the property didn't go online when had hoped. We were keen to have the property advertised over the Christmas period as we were told online views doubled over this period and I spelt this out for Ayden and asked if he could ensure the advertisement was ready and everything could go online in time, he said it was no problem. Just before Christmas I spoke to Ayden to check if everything was ready and Ayden needed one last bit of paperwork then it could go online, I told him I'd send it later that day to enable it to be online before Christmas which he was fine with. I sent the last email to Ayden only to have an out of office automated bounce back to say he was on leave until the new year. It was disappointing because all he had to do was manage our expectations from the outset and be clear about what he could or couldn't deliver in line with our expectations. We decided to use another agent and I provided this feedback to Ayden via email but never received a reply. We have now heard he has been speaking negatively about us to our neighbours. Very unprofessional.

Ellie · 30 July 2022 · Entwistle Green Liverpool

★★★★★ 5/5

Google

We recenly sold our house in Liverpool through Entwistle Green. We had a fantastic service from Gemma and her team Dan, Aiden and others. They have all been very frienly and answered our phone calls and emails promptly. The entire sale process was seamless. Great customer service. Thank you Gemma &Team

Raja · 30 July 2022 · Entwistle Green Liverpool

★★★★★ 4/5

Google

I engaged Gemma to sell my apartment. I selected her over other estate agents because of her knowledge of the property and my perception that she is a no-nonsense agent who is capable of banging (solicitor’s) heads together to get the job done. She got the apartment listed in very short order with a quality on-line brochure, and the property sold within a week of the listing. Unfortunately, I had only a very limited benefit of Gemma experience because she went on extended maternity leave early in the (5-1/2 month) conveyancing process. Daniel took up the baton. I found him to be very helpful in keeping me informed of the machinations of the very difficult and obstinate buyer’s conveyancer. He was always very polite and responsive to my frustrations. Daniel was always responsive to my emails. It was sometimes difficult to reach him by phone, however. Entwistle do not have a voicemail system. Perhaps they should consider equipping each agent with a “works” mobile phone.

Rich · 30 July 2022 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Rating only, no written review.

Julia · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

luke squirell you did a fantastic job even going above and beyond too make it as smoothly as it did

Wendy · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Staff are friendly and amazing at there job. Luke helped me so much. And still is helping today

Duane · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Entwisle Green exceeded expectations and achieved six offers on my house, with several above the asking price. Friendly and professional with an excellent knowledge of the local market. Recommended.

Jayne · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Quick friendly service and communication which helped the move to be smooth and stress free. Luke and louise were a great help with any issues we had.

J · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

We have used this company for many years and have always found them to be extremely helpful and very professional. This time we would especially like to than Luke who has gone the extra mile in sorting out a complicated issue. Many thanks

Heather · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Fantastic team. Recently rented property with the agency and have only good things to say. From viewing to moving in, best ever. Luke was exceptional.

Ismail · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Helen has been enormously helpful, kind and considerate throughout my journey buying a house and she helped me secure a mortgage that is affordable. Highly recommended!

Krishan · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Great thanks to Louise and the Lettings team for another successful tenancy arrangement. We have been with Entwistle Green Lettings for many years and would recommend them for their professional services.

Stephen · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 1/5

Google

I rented a property for 3 years in williamson road in Lancaster. Possibly the worst agency you can deal with! They treated us very badly, always wanted to take more money and not flexible at all. Luckily our landlady interfered to remove their house from entwistle. Thankfully landlady solved the issue of deposit and extending the contract.

Mohamed · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Hi there like to say this agency staffs members are brilliant helpful specially Luke and Katie been brilliant with there job help me having a house they do good job on board all the time quick reply and friendly i am happy with it service. Many thanks to Entwistle Green staffs from lancaster

Gokhan · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Whilst trying to find a property to rent Luke has gone above and beyond on many occasions to help me due to the fact I am a complete technophobe. I can't speak highly enough of Luke he is professional,curtious, reliable, and trustworthy. I would definitely recommend Luke and the team.So give them a go. Thanks alot Steve H Angie S

Steve · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Can't fault them from start to finish, Chris was there every step of the way and was always only a phone call away. Nothing was too much trouble and he was polite and friendly throughout. He went above and beyond for any query I had. Highly recommended!

Lex · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

I have recently rented a property through EG having been given very short notice to leave the property I previously lived in. Luke was there to meet us on the initial viewing and was very friendly and explained everything I needed to know very professionally. Following that everything was processed in a very timely manor and professional at all times. A second viewing was requested and immediately granted. Top marks and a big thankyou for making a stressful process much less stressful. Thanks again.

Matthew · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

We couldn't have asked for more efficient or personal service. Nothing is too much trouble and every single member of the team we have dealt with has been polite, professional and made selling our house as hassle-free as possible. A special mention to Emma and Elly for always going the extra mile. Thank you!

Gill · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Luke was professional, polite and super helpful when viewing property for our daughter to rent. He went the extra mile to support her and has been prompt in all dealings so far. Highly recommend.

Phil · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

We approached Entwistle Green for the sale of our Grade II listed property, as we were also looking to buy from them and felt this may streamline the process. We instantly felt confident in their abilities and the personal and sensitive approach towards our property was exactly what we were looking for. Emma and her team were extremely professional and, despite the chaotic nature of the housing market at this time, provided a very personal service that kept us involved. Our personal purchase process was lengthy and complex. Emma and her team had a lot of stakeholders to carry through this process, but we felt that EG endeavoured to meet our needs throughout, and were able to push things along when necessary to maintain progress. Would use EG Lancaster again in the future.

Ben · 30 July 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Finding a rental property in Lancaster is tricky at the moment, but Luke at Entwistle Green Lancaster has gone above and beyond to help us with our search. He has been exceptionally helpful, professional, courteous and supportive. We didn’t find the right match this time, but we would definitely want to work with Entwistle Green in the future.

Louise · 30 July 2022 · Entwistle Green Lancaster