Trusted Agent profile · Surrey

Ellisons reviews in London and Morden

4.8

★★★★★ Excellent

734 reviews across 3 offices and 2 platforms

www.ellisandco.co.uk

Ellisons has three offices, in London (two offices) and Morden (Surrey). Together they have 734 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

718

Reviews on Google

All 3 offices

Facebook logo

4.2 / 5

16

Reviews on Facebook

All 3 offices

Reviews may appear on more than one platform.

Our offices

Ellisons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Ellisons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Ellisons office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Tenants beware, and landlords please consider a more thoughtful and ethically upstanding letting agent. I along with my three housemates lived in a managed property by Ellison's Wimbledon for two years. Throughout this period Ellison's provided terrible service demonstrated through many failings, from presenting the property in very poor condition at check in (garden overgrown, bins full and walls not repainted as promised), to leaving us without a working oven for 6 months, to name just two of many failings. Following a poor tenancy, Ellison's also had the audacity to try to sting us with a ridiculous, and frankly fraudulent, charge at check out. Thankfully this was overturned by the Tenancy Deposit Scheme (see attached photos of the decision statement). This is reflective of a wider problem in the sector whereby renters have improper protection from such cowboy letting agents/landlords. Don't take the risk. Go with a different agent/landlord.NegativeResponsiveness, Quality, Professionalism

Michael · 25 August 2022 · Ellisons London (13 Queens Road)

1/5

Google

Very poor customer service, communication and expectation handling. I called in on Saturday to arrange a viewing on a property for sale. Spoke to Assistant Branch Manger Sam Lloyd. I was informed I was penciled in for a viewing at 10am on Tuesday but I would receive a call back to confirm. No call back. On Monday morning I called back to follow up. Spoke to another member of staff and was informed the property might now be under offer and viewings may not be possible. I was informed I would receive a call back to confirm. No call back. I called back again on Tuesday and spoke to a 3rd member of staff. Informed the property was now under offer. When I recounted the timeline, the gentleman was apologetic and helpful and offered me another property coming up for sale. He said he would email me his details so I could let him know if interested. No Email. Today I received an email confirming a viewing on this new property I had not requested. I emailed in my feedback concerning my experience and received an email back from Sam Lloyd explaining: 'I'm sorry that you feel that communication wasn't as you had expected but we have been incredibly busy'. I will be avoiding Ellisons - if they cannot communicate or maintain basic expectations, how will they cope with a property sale?NegativeResponsiveness, Professionalism

James · 25 August 2022 · Ellisons London (13 Queens Road)

Agent replied · 30 July 2023

Thank you for your feedback, your comments have been noted and discussed with our team. The market is exceptionally busy and subsequently requests for property viewings and phone calls coming into the branch from buyers wanting to register are exceptionally high at the moment. In this instance we were waiting for the vendor to inform us of access for viewings before we called you back to confirm. We pride ourselves on a good reputation for service, but appreciate that you were frustrated that we hadn't responded to you with a interim update to say we were still waiting to hear back from the vendor.

5/5

Google

We purchased a house in Raynes Park area with Bruce Ashton as our agent. It took us only ONE MONTH to complete from the first viewing. Bruce is very responsive, and he takes care of every single step of the house buying process in a professional manner. We would highly recommend Bruce to anyone who is looking for properties near Raynes Park.PositiveResponsiveness, Quality, Professionalism

Y · 25 August 2022 · Ellisons London (7 Station Buildings Coombe Lane)

5/5

Google

We have recently completed on a property bought through Rowan at the Raynes Park office. We had a bad experience with another local estate agent in Wimbledon - Brinkley’s specifically - and therefore it was very refreshing to deal with Rowan at Ellisons. Rowan was very responsive, professional and transparent throughout the whole process. I highly recommend using Ellison’s for their services. Thank you Rowan.PositiveResponsiveness, Quality, Professionalism, Value

Andreas · 25 August 2022 · Ellisons London (7 Station Buildings Coombe Lane)

Agent replied · 25 November 2023

Thanks!

5/5

Google

I used Ellisons to sell my house. This was a lengthy process and there were setbacks along the way but Darshil always maintained contact and providing regular updates thanks to his determination and persistence. This was also a result of him regularly informing me of the buyers's resolve to purchase the property. Darshil has a reassuring manner and shows a professional approach in the way that he deals with all parties. I wish the Ellisons team well in their future business and would recommend them highly. Special thanks also to Rob for his assistance throughout the transaction.PositiveResponsiveness, Professionalism, Value

Tony · 25 August 2022 · Ellisons London (7 Station Buildings Coombe Lane)

Agent replied · 30 July 2023

Thanks for your five star review and comments.

5/5

Google

Recently purchased a property through Ellisons, they were extremely helpful through out the entire process.

Charles · 30 July 2022 · Ellisons London (7 Station Buildings Coombe Lane)

Agent replied · 30 July 2023

Thank you!

5/5

Google

Excellent service from Ellison’s. They are very knowledgeable about the area and it was a pleasure to work with Darshil. Highly recommended.

Brendan · 30 July 2022 · Ellisons London (7 Station Buildings Coombe Lane)

Agent replied · 30 July 2023

Thanks for your five star review.

5/5

Google

They viewed many properties to us. Always kind and prompt for all our questions. Namely Bruce, he is the best. Thanks team!

Kerem · 30 July 2022 · Ellisons London (7 Station Buildings Coombe Lane)

Agent replied · 30 July 2023

Thanks very much.

5/5

Google

Rowan did an excellent job of managing my property purchase, despite the difficulties caused by the solicitors. Friendly, polite and communicated well.

Christopher · 30 July 2022 · Ellisons London (7 Station Buildings Coombe Lane)

Agent replied · 30 July 2023

Thanks for your feedback.

5/5

Google

Darshil at Ellisons Raynes Park worked with us for three years to find us a house we love. He was patient and very good at his job. He regularly stayed in touch and supported us throughout the process. We are truly grateful!

Sehrish · 30 July 2022 · Ellisons London (7 Station Buildings Coombe Lane)

Agent replied · 30 July 2023

Thank you for your feedback.

5/5

Google

Excellent service from Ellison’s from start to end. Our sale fell through with 3 days to exchange but Bruce got things moving again at lightning speed and sold the house again to a really motivated couple. Can’t recommend highly enough. Thanks Bruce Ashton.

Nikola · 30 July 2022 · Ellisons London (7 Station Buildings Coombe Lane)

5/5

Google

Recently purchased a property through Ellisons with Bruce Ashton as the sales negotiator. He was a pleasure to deal with, was responsive throughout the process and managed us to completion with professionalism. Would recommend Ellisons and Bruce highly for property transactions in and around Raynes Park.

Farheen · 30 July 2022 · Ellisons London (7 Station Buildings Coombe Lane)

Agent replied · 25 November 2023

Thanks!

4/5

Google

Due to reasons out with our / Ellisons control, our property purchase took seven LONG months. However, over that period Darshil (Ellisons) was very attentive, always willing to chase a response from the Seller etc and he was very easy to deal with. Would use them again and recommend them.

Greg · 30 July 2022 · Ellisons London (7 Station Buildings Coombe Lane)

Agent replied · 30 July 2023

Thank you Greg.

5/5

Google

Outstanding professionals. helped all the way through in a long and complicated process.

Marcello · 30 July 2022 · Ellisons London (13 Queens Road)

Agent replied · 30 July 2023

Thanks for your comments.

5/5

Google

Helpful and accommodating with the purchase of my first property! Thanks so much Lewis!!!

Joy · 30 July 2022 · Ellisons London (13 Queens Road)

Agent replied · 30 July 2023

Thank you for your review.

5/5

Google

Thank you Lewis Haldane for great service. Very professional. Always willing to go the extra mile.

Stuart · 30 July 2022 · Ellisons London (13 Queens Road)

5/5

Google

We highly recommend Ellisons. Lewis and Aidan were super professional and helpful! Communication was excellent!

An · 30 July 2022 · Ellisons London (13 Queens Road)

Agent replied · 30 July 2023

Thank you so much.

5/5

Google

Sue, Louisa, Jennie, Joanne and others thanks very much for the great lettings service over the past 9 years at Amberley Court - the best in the business well done.

Aiden · 30 July 2022 · Ellisons London (13 Queens Road)

Agent replied · 30 July 2023

Thanks so much for your feedback.

5/5

Google

Bruce was amazing getting us our flat. He kept us fully updated at all times. Very professionl. Thanks Bruce!

Nour · 30 July 2022 · Ellisons London (13 Queens Road)

Agent replied · 30 July 2023

Thank you.

5/5

Google

Great experience buying our new home through Ellisons. Sam was great. Full of good advice for first time buyers.

Patrick · 30 July 2022 · Ellisons London (13 Queens Road)

Agent replied · 30 July 2023

Thank you for your five star review.

5/5

Google

We sold our property through Ellisons. We were pleased with how smooth the process was: communication and updates were excellent. We are happy to recommend them.

Peter · 30 July 2022 · Ellisons London (13 Queens Road)

Agent replied · 30 July 2023

Thanks very much.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Ellisons

Which Ellisons office has the most reviews?

London (7 Station Buildings Coombe Lane) has the most, with 290 reviews rated 4.9 out of 5, followed by London (13 Queens Road) with 265.

Where are the Ellisons offices?

The three Ellisons offices, by town:

Has Ellisons won any awards?

Yes. In The Trusted Agent 2026 awards: Ellisons, London won Trusted Agent; Ellisons, Morden won Trusted Agent.

The Trusted Agent

Is this your office? Claim your page.