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★★★★★
842 reviews across 4 offices and 3 platforms
Donald Ross Residential has four offices, in Riverway, Kilmarnock, Irvine and Ayr. Together they have 842 reviews on three platforms, rated 4.7 out of 5 overall.
405
Reviews on Google
All 4 offices
120
Reviews on Facebook
Business-wide
317
Reviews on Trustpilot
Business-wide
Donald Ross Residential's four offices, most reviewed first. Each has its own page.
Showing 405 reviews on Google only. Show every review
5/5
GoogleElle was a great help, i would highly recommend her and DR to anyone! thanks again
Thank you so much for your fantastic review, we really appreciate it. We’re delighted to hear that Elle was such a great help and that you’d recommend both her and Donald Ross. We’ll be sure to pass on your kind words to her, it will mean a lot. Thanks again for choosing us, and if we can help in the future, we’d be more than happy to assist.
5/5
GoogleThe service and help we received from Elle was great! Would totally recommend DR to anyone.
Thank you, Zoe, for your lovely review and recommendation, we really appreciate it. We’re so pleased to hear that you had a great experience with Elle and that she was able to provide the help and service you needed. We’ll be sure to pass your kind words on to her. Thanks again for choosing Donald Ross, we’d be delighted to assist you again in the future.
5/5
GoogleElle was so friendly and provided us with great service. I would definitely recommend DR!
Thank you so much for your fantastic review, we really appreciate it. We’re delighted to hear that Elle was such a great help and that you’d recommend both her and Donald Ross. We’ll be sure to pass on your kind words to her, it will mean a lot. Thanks again for choosing us, and if we can help in the future, we’d be more than happy to assist.
5/5
GoogleElle gave us a very professional service and helped make sure everything went smoothly !! Would totally recommend, she was very helpful and cheery
Thank you, Chloe, for your fantastic review, we really appreciate it. We’re delighted to hear that Elle provided such a professional service and helped ensure everything went smoothly for you. It’s great to know she made the experience positive with her helpful and cheery approach. Thank you for your recommendation, and if we can assist you again in the future, we’d be more than happy to help.
5/5
GoogleElle helped us recently as we started to navigate selling our home. She was really informative and very helpful!
Thank you so much for your fantastic review, we really appreciate it. We’re delighted to hear that Elle was such a great help and that you’d recommend both her and Donald Ross. Thanks again for choosing us, and if we can help in the future, we’d be more than happy to assist.
5/5
GoogleSeamless and professional experience from the beginning of the process with Fraser’s valuation of our property to the fantastic contact that the negotiators kept in touch relating ti viewings and updating after the viewings and thereafter arranging a closing and discussing offers received. We could not recommend Donald Ross highly enough to sell your property to achieve the best piece.
Thank you Kathryn your lovely comments mean so much to the whole team.
5/5
GoogleDR were very professional and supportive with our house sale and purchase. I would recommend DR to anyone looking to sell their home. Elle in the Irvine office was great at keeping us update at all times.
Thank you, Clare, for your wonderful review, we really appreciate it. We’re delighted to hear that you found our team professional and supportive throughout both your sale and purchase. It’s great to know Elle kept you well informed every step of the way Thank you for your recommendation, and if we can help you again in the future, we’d be more than happy to assist.
5/5
GoogleStaff were all very helpful, kept me updated with everything. Very professional Thankyou for everything
Thank you for the wonderful review of our service.
1/5
GoogleI found the whole experience lacking in every respect - very poor communication - on one occasion travelled some 450 miles to discuss in person the sale of the property only to be kept standing in reception to discuss for probably no more than five minutes if that - Three months agency resulted in one viewing - Very quick to charge cancellation fee even before expiry of Agency Agreement - need I say more!
We are very sorry that the marketing of your property resulted in just one viewer in 3 months this is well below our usual client experience
5/5
GoogleFantastic experience both selling and buying houses via Maureen and everyone else who supported. Would not go anywhere else.
Thank you very much for this wonderful review we wish you all the very best in your new home
5/5
GoogleGreat team working in Irvine. Responded to emails and calls promptly. Very helpful with advice and even checked in to see how we are doing after our new house move. Happy with the service
Thank you very much for the 5 star review of our service we are so appreciative of your comments
5/5
GoogleVery happy to have worked with Donald Ross. I had an excellent service. During the sale of my property, everything went smoothly. They were very efficient, concerned, rigorous, organized, friendly, and helpful. I will not hesitate to recommend them to any friend and if the need arises again they will be my first contact point.
Thank you Ahmet it was a pleasure to have been of service to you we all wish you all the very best in your new home
5/5
GoogleWe were very impressed by the Donald Ross team, from the minute we had our old house valued, to the support we received up to and including our moving date. They were extremely professional and went over and above to assist us when needed. Would most definitely recommend!!
Thank you Linda we are delighted to receive your 5 star review. We wish you all the best and thank you again for your business.
5/5
GoogleRating only, no written review.
Thank you for 5 stars much appreciated by the team
5/5
GoogleGreat bunch of people. Very calming influence on me. Very approachable and very helpful.
Thank you Ross we are delighted to receive a 5 star review from you and the team wish you all the very best for your future
1/5
GoogleI found the whole experience lacking in every respect - very poor communication - on one occasion travelled some 450 miles to discuss in person the sale of the property only to be kept standing in reception to discuss for probably no more than five minutes if that - Three months agency resulted in one viewing - Very quick to charge cancellation fee even before expiry of Agency Agreement - need I say more!
We are very sorry that the marketing of your property resulted in just one viewer in 3 months this is well below our usual client experience
5/5
GoogleDonald Ross are a very knowledgeable and helpful team regarding the local market. With good comms and interpersonal skills Maureen and Naomi were very professional, friendly and absolutely great to deal with from start to finish during our recent property journey.
Thank you very much for your 5 star review it's so great to hear that you have experienced this as a buyer of a property from us. Much appreciated!!
1/5
GoogleI had a 2 year lease of a property in Danbury via bond. 8 weeks after notifying them of my intention to end the tenancy and 2 weeks after vacating I am still awaiting my deposit back. I sensed this would be an issue before moving out and spoke to Steve who absolutely assured me that fair wear and tear would be exactly that - the kind of items you might expect to occur over the course of two years. The landlords only costs in those 2 years were to replace the condemned dishwasher and a leaking tap. Yet now bond are working in favour of the landlord to ensure I don’t get my full deposit back, citing things like a hand mark on the ceiling in the lounge, “dust” (I had been out of the property for 2 weeks prior to the inventory inspection) and furniture marks in the carpet (yes after 2 years sofas leave footmarks!). They present a good professional game but ultimately these people are no different to the average estate agency / Lettings agency - looking to rip off tenants, refusing to be reasonable, failing to show any kind of human instinct, instead hiding behind the small print. I got one email from Steve saying “I will not discuss this matter” despite it being a perfectly reasonable request for discussion. We did discuss in the end but unfortunately for me he adopted full on charm mode and duped me into thinking maybe they won’t actually try and fleece me for my deposit. But now they have. I’m still waiting to hear from them. Attached are pictures of the house in the mint condition I left it. Carpets professionally cleaned (Doug Holliday I will give you 5 stars mate), cleaned top to bottom, garden immaculate. But no, it’s not good enough. These people need to be held to account and tenants should have more rights, for example a pre-vacating inspection to identify issues that must be put right before you get deposit back. But with Bond it’s “no - once we have inspected you leave and we get our contractors in at your cost”. They they move new tenants in without actually doing the clean or any of the work. Daylight robbery. I would be very careful trusting Bond. Very careful.
Dear Mr Fowler, Our Lettings Manager has explained to you at length and in great detail the end of tenancy process. One of our Directors has also done the same and we put in place measures for an inspection to be carried out prior to the end of your tenancy so that you would have the opportunity before your tenancy ended to rectify anything that arose from the final inspection which again is carried out by an independent party and not a member of our staff. You subsequently chose to cancel the arrangements we had put in place especially for you which meant the final inspection could not take place until after your tenancy ended. We had explained to you at great length that once your notice period and tenancy ended that legally we were not allowed to give you access to the property and you would not have the ability to rectify matters identified. We have dealt with 100’s of tenants for over a decade now and have received no other complaints about the process or retention of deposit funds which as we have explained is also dealt with by an independent body. As an agent we cannot just choose to retain a tenants deposit without reasonable cause. We will continue to discuss this matter with you directly as we have been already today.
5/5
GoogleFantastic service and communication from start to finish . Melvin did a great job keeping things moving in the right direction . There are very few estate agents in chelmsford now that can deliver this kind of service. You definitely get what you pay for .
Hi Jenny, Thank you so much for the wonderful review and 5 star rating.
5/5
GoogleI've had mixed experiences with Letting agents, but as an Estate Agent, Melvin was extremely impressive. Quick, efficient communication, and ensured all of the moving parts of my move went as smoothly as possible. Couldn't have asked for a better experience. Thanks Melvin
Hi Many thanks for your kind review and 5 star rating.
5/5
GoogleI recently had the pleasure of working with Melvin Tuttlebee as the liaison between the buyer and I during the purchase of my property, and I am thrilled to share my outstanding experience. Melvin exemplified the qualities that make an estate agent truly exceptional: Communication: Right from the start, Melvin established a warm and friendly atmosphere, setting the structure of communication throughout the process. He was approachable throughout and made a stressful process more tolerable and less daunting. Dedication: Melvin displayed a commitment to ensuring the success of the transaction. He was dedicated in consistently putting effort to chase the solicitors on both ends, week after week liaising with all parties involved to smooth over any bumps along the road. Problem-solving skills: Whatever challenges arose along the way, Melvin approached them with a can-do attitude and a knack for finding effective solutions that benefited both the seller and me. His proactive approach significantly contributed to a smoother process. What could have potentially been a sale that fell through, Melvin made positive and nearly seamless. The instances that I had of communicating with other Bond agents were pleasant and effective, too. I am grateful to all of them for their outstanding work and sincerely recommend them to anyone.
Dear Elena, Many thanks for taking the time to post this wonderfully detailed review and for the 5 star rating. We really appreciate your very kind words and recommendation.
5/5
GoogleHad a very quick process, staff are very helpful, especially Stela, always kept me informed with everything and very polite. I am very happy with how everything went and how fast it has all gone !
Hi Jessica, Many thanks for taking the time to post and share this review of your experience of letting a property with us. We passed on your comments to Stela and they made her very happy. We hope you will be very happy in your new home. Kind Regards
5/5
GoogleI had a wonderful experience with the Chelmsford Bond team, every single person I came in contact with were friendly, approachable and very helpful. Special thanks goes to Melvin & Byron who helped through the process. Got a lovely card at the end too 😁 …
Hi Michelle, Thank you so much for taking the time to post this review and for the 5 star rating. We have passed on your thanks to Melvin & Byron as well.
5/5
GoogleMelvin at bonds was excellent throughout the process and kept us fully updated at every step. Brilliant!
Dear Jo, Many thanks for taking the time to post this review and for the 5 star rating. We really appreciate it.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Donald Ross Residential and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Send Donald Ross Residential a message.
Riverway has the most, with 548 reviews rated 4.7 out of 5, followed by Kilmarnock with 455.
The four Donald Ross Residential offices, by town:
Yes. At EA Masters 2022 its branches won 1 Gold award.
