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★★★★★
841 reviews across 4 offices and 3 platforms
Donald Ross Residential has four offices, in Riverway, Kilmarnock, Irvine and Ayr. Together they have 841 reviews on three platforms, rated 4.7 out of 5 overall.
403
Reviews on Google
All 4 offices
121
Reviews on Facebook
Business-wide
317
Reviews on Trustpilot
Business-wide
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Donald Ross Residential's four offices, most reviewed first. Each has its own page.
Donald Ross Residential and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Showing 403 reviews on Google only. Show every review
5/5
GoogleFantastic company to deal with, very professional and massively helpful. Adam & Calum are a credit to the company and to the Kilmarnock branch. A great experience and if we ever require their services again I would always use them again and again
Thank you for your kind words and for highlighting Adam & Calum, they’re a real asset to the Kilmarnock team. We truly appreciate your support and look forward to working with you again in the future.
5/5
GoogleWe sold our property with Donald Ross last month and can't thank Naomi and the team for everything they have done. Communication was excellent and also the arrangements for the viewings. Our buyer also decided to sell with them which made the process so much easier. I would highly recommend Donald Ross for selling your property.
We are delighted to be of service to you and thank you for your 5 star review.
5/5
GoogleVery professional. Very helpful. Courteous. Kept us well informed throughout the whole process. Came recommended to us and will have no hesitation recommending them to friends and family in the future. Delighted with the service.
Lovely to receive your 5 star review, thank you so much for that, we are delighted that you will recommend us to family and friends.
5/5
GoogleCan’t rate Donald Ross Residential team highly enough. Always make the process of selling a property as easy and efficient as possible.
Thank you very much for your 5 star review, we are delighted to be of service to you again.
5/5
GoogleWe can't thank Fraser, Callum, Naomi and Adam enough. They dealt with our house sale with professionalim, integrity and patience, going over and above what was expected when we needed it. I would have no hesitation recommending Donald Ross to anyone buying or selling property.
Thank you very much for your wonderful review we are delighted to be of service to you.
2/5
GooglePurchased a house from them a few years back, day i got the keys the house was absolutely putrid, thought in this day and age an estate agency would at least do a basic clean, bathrooms and toilets filthy with mould, fridge had been turned off with food left inside which caused the house to smell badly, when I approached Donald ross about the state of the home they state"its not our job to clean homes" so as far as future business is concerned that's a no from me, where I come from estate agents do a complimentary deep clean to welcome new owners to their home.
Hello Mr O'Brien, we do not have your name on our records as having purchased a vendor's property through our agency. We would appreciate an email directly to the company to discuss your review. At the time it would have been a matter to have your conveyancing solicitor to deal with.
5/5
GoogleHighly recommend Donald Ross, and all their staff. From initial discussions with Fraser Stewart, seamless flow through. Very proactive and cannot thank you enough!
Thank you very much for your wonderful review.
5/5
GoogleProfessional, easy and friendly to deal with. I would highly recommend.
Thank you very much for your 5 star review.
5/5
GoogleI was was very impressed with the service I received from Donald Ross Residential Ayr, and in particular from Helen Hunter, in connection with the sale of my late Fathers property in Ayr. We live several hundred miles away and Donald Ross … More
5/5
GoogleExcellent service start to finish…
Thank you very much for giving us 5 stars it really is appreciated by the whole team.
5/5
GoogleFrom beginning to end the team kept us informed every step of the way. A special thanks to Elle for keeping me calm and answering the many questions I had.
This is great to receive Marie and Elle was particularly delighted that you mentioned her within your review. It's a pleasure to be of service to you.
5/5
GoogleTracey was fantastic, sold my property in 3 weeks. Tracey handled all the viewings herself, and 3 weeks later i was handing over the keys to the new buyer. Couldn't have asked for any better service.
Thank you very much for your wonderful review it is very much appreciated
5/5
GoogleRecently sold our house with Donald Ross and what a smooth process it was, from start to finish the customer service we received was fantastic. Would highly recommend and would definitely use Donald Ross in the future.
Delighted to hear you thought our service was 5 star, we would love to have you recommend us thank you!
5/5
GoogleRating only, no written review.
Thank you, Emma, for your 5-star rating, we really appreciate your support. It means a lot to us that you had a positive experience with Donald Ross. If we can assist you with anything in the future, we’d be delighted to help.
5/5
GoogleVery professional and direct. The personnel are confident and helpful. I was unable to fault them or their methods.
Thank you very much for giving us 5 stars we are extremely appreciative of your positive comments.
5/5
GoogleMaureen kept me informed and gave me feedback regularly Sale is going through quickly and efficiently With thanks to all at Donald Ross for all they have done
Thank you very much Mrs Court your review of our service is much appreciated.
5/5
GoogleFrom beginning to end the team kept us informed every step of the way. A special thanks to Elle for keeping me calm and answering the many questions I had.
This is great to receive Marie and Elle was particularly delighted that you mentioned her within your review. It's a pleasure to be of service to you.
5/5
GoogleExcellent service start to finish…
Thank you very much for giving us 5 stars it really is appreciated by the whole team.
5/5
GoogleRating only, no written review.
Thank you, Emma, for your 5-star rating, we really appreciate your support. It means a lot to us that you had a positive experience with Donald Ross. If we can assist you with anything in the future, we’d be delighted to help.
5/5
GoogleTracey was fantastic, sold my property in 3 weeks. Tracey handled all the viewings herself, and 3 weeks later i was handing over the keys to the new buyer. Couldn't have asked for any better service.
Thank you very much for your wonderful review it is very much appreciated
5/5
GoogleRecently sold our house with Donald Ross and what a smooth process it was, from start to finish the customer service we received was fantastic. Would highly recommend and would definitely use Donald Ross in the future.
Delighted to hear you thought our service was 5 star, we would love to have you recommend us thank you!
5/5
GoogleMaureen has been an amazing help throughout our buying process. I would recommend these agents for their experience and customer care. Cannot thank you enough.
Thank you for your wonderful review of our service wishing you all the best for your move.
5/5
GoogleGreat service from start to finish. Fantastic guidance from pre listing all the way through to agreeing our sale. Callum and Elle were excellent and I would recommend Donald Ross to anyone looking for a personal and professional service when listing their home.
What a wonderful review of our service thank you very much 😊 …
5/5
GoogleIncredible service again from the whole team at Donald Ross, with particular thanks to Maureen and Fraser for all your support. Can’t recommend you highly enough to anyone looking to sell their property ☺️.
Thank you Claire for your 5 star review we are delighted to hear your comments on our service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Riverway has the most, with 549 reviews rated 4.7 out of 5, followed by Kilmarnock with 455.
The four Donald Ross Residential offices, by town:
Yes. At EA Masters 2022 its branches won 1 Gold award.
