5/5
GoogleVery helpful and accommodating!
Agent replied · 9 August 2026
Hi Kala, Thank you for your kind words and 5-star rating. We’re happy to hear you had a positive experience and appreciate you taking the time to share it.
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Donald Ross Residential estate agents in Riverway, Kilmarnock, Irvine and 1 more
★★★★★
841 reviews across 4 offices and 3 platforms
Donald Ross Residential has four offices, in Riverway, Kilmarnock, Irvine and Ayr. Together they have 841 reviews on three platforms, rated 4.7 out of 5 overall.
403
Reviews on Google
All 4 offices
121
Reviews on Facebook
Business-wide
317
Reviews on Trustpilot
Business-wide
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Our offices
Donald Ross Residential's four offices, most reviewed first. Each has its own page.
- Donald Ross Residential Irvine9B Riverway Retail Park, KA12 8AG549 reviews · 158 on Google (4.9)14 in the last 90 days
- Donald Ross Residential Kilmarnock106 John Finnie Street, Kilmarnock, KA1 1BB, KA1 1BB455 reviews · 87 on Google (4.7)11 in the last 90 days
- Donald Ross Residential Irvine9B Riverway Retail Park, Irvine, KA12 8AG, KA12 8AG429 reviews · 60 on Google (4.9)10 in the last 90 days
- Donald Ross Residential Lettings11 Beresford Terrace, KA7 2ER381 reviews · 100 on Google (4.1)9 in the last 90 days
Awards
Industry awards
Donald Ross Residential and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Irvine branchRiverway
Source: EA Masters winners lists, as published, linked by year.
Reviews on Google
Showing 403 reviews on Google only. Show every review
Google5/5
GoogleGreat service in finding me a tenant quickly, getting them settled in, and completing the administration. Stela was great and fully recommended.
Agent replied · 9 August 2026
Dear Darren, Thank you very much for your kind feedback. We’re delighted to hear that you were pleased with how quickly we found a tenant and with the support provided throughout the administration process. Stela will be especially pleased to receive your recommendation. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
5/5
GoogleExcellent, professional service from start to finish. Alastair was brilliant at keeping us updated at all stages and his communication is superb. Would not hesitate to recommend.
Agent replied · 9 August 2026
Hi Denise, Thank you so much for your kind words. It was a pleasure to assist you with the move. We are delighted to hear that you felt well-supported and informed throughout the process. Thank you for the recommendation, it truly means a lot. Wishing you all the very best going forward!
5/5
GoogleAndrew was.very good at keeping me up to date throughout the process
Agent replied · 16 April 2026
Thank you for taking the time to leave your review. It is very much appreciated.
5/5
GoogleRachel and all the staff at Donald Ross were very helpful throughout the full process of both buying my new property and selling my own, I would not hesitate to use them again in the future.
Agent replied · 10 October 2026
Thank you for choosing Donald Ross Residential to help you with your house moving journey. We wish you all the best in your next chapter.
5/5
GoogleGreat experience from start to finish. Tracey was great. Loved her valuation and feedback. The photos were excellent too. Sale closed with a great offer. Thank you All so much.
Agent replied · 10 October 2026
Hi Liz, thanks so much for taking time to leave a review. It was a pleasure to be part of your journey. We wish you all the best in your new home.
5/5
GoogleDonald Ross Irvine , great service from Tracy and all the staff 3 months from start to finish house sale went very smoothly . Highly recommended.
Agent replied · 10 October 2026
Thank you so much for your kind words and taking time to leave a review. We really appreciate your feedback.
5/5
GoogleStela was excellent from start to finish - she has the right temperament for helping people finding a home.
Agent replied · 9 August 2026
Hi Terry, Many thanks for your kind words and 5 star rating which have been shared with Stela and are appreciated by all of the team. Kind Regards The Directors and staff
5/5
GoogleFantastic service from the whole team at Bond especially Lee and Stella. I have moved my properties over to Bond and I will be using them for everything moving forward. Thank you so much for such great service
Agent replied · 9 August 2026
Hi Jamie, Many thanks for your kind words and 5 star rating which have been shared with Stela and are appreciated by all of the team. Kind Regards The Directors and staff
5/5
GoogleWe have been working with Bond for a number of years now and have always found them professional in what they do and easy to work with on a daily basis.
Agent replied · 9 August 2026
Hi Nick, Many thanks for your 5 star review, we look forward to continuing to work with you for many years to come. Kind Regards The Directors and staff
5/5
GoogleGreat experience from start to finish. Tracey was great. Loved her valuation and feedback. The photos were excellent too. Sale closed with a great offer. Thank you All so much.
Agent replied · 16 January 2026
Hi Liz, thanks so much for taking time to leave a review. It was a pleasure to be part of your journey. We wish you all the best in your new home.
5/5
GoogleCallum was a fantastic estate agent to us. He was so friendly , approachable, punctual and gave great advice and support along the way. Thanks so much Callum, we'll definitely recommend you to others
Agent replied · 8 January 2026
Thank you Danni for your kind words and taking time to leave your review. We wish you all the best in your new home.
5/5
GoogleExcellent service from start to finish thanks again Dianne scarlett
Agent replied · 23 October 2024
Thank you Dianne for your 5 star review, the team love to get this feedback from our valued clients.
5/5
GoogleRachel and all the staff at Donald Ross were very helpful throughout the full process of both buying my new property and selling my own, I would not hesitate to use them again in the future.
Agent replied · 16 January 2026
Thank you for choosing Donald Ross Residential to help you with your house moving journey. We wish you all the best in your next chapter.
5/5
GoogleDonald Ross Irvine , great service from Tracy and all the staff 3 months from start to finish house sale went very smoothly . Highly recommended.
Agent replied · 16 January 2026
Thank you so much for your kind words and taking time to leave a review. We really appreciate your feedback.
5/5
GoogleNaomi was very pleasant, and kept us informed through this very long stressful journey …
Agent replied · 16 April 2026
Thank you for taking time to leave your review. We wish you all the best in your next chapter.
5/5
GoogleFrom our initial discussion with Frazer at Donald Ross, we were extremely impressed by his warm and professional manner. His knowledge and expertise gave us such confidence that we decided to go ahead with DR selling our home. Each stage of the process went smoothly, with Helen keeping us fully informed regarding the Home Report Survey and Media Support. We were on the market in less than 5 days, Viewings complete and Offer accepted in just 8 days facilitated by Naomi. All in all the Service, Communication and Professionalism from Frazer and his team made selling our home a very positive and stress free experience! I would highly recommend Donald Ross and have confidently recommended them to our friends and family. Helen Baskerville
Agent replied · 16 April 2026
Thank you very much for taking the time to leave such positive review. We’re delighted to hear that Fraser’s warm and professional approach gave you the confidence to choose Donald Ross Residential to sell your home. It’s great to know that each stage of the process ran smoothly and that Helen and Naomi were able to keep you fully informed and supported throughout. Achieving such a quick turnaround from going live to accepting an offer is always fantastic, and we’re pleased we could help make the experience positive and stress free for you.
5/5
GoogleI have used Bonds on several occasions now and would highly recommend their services! The team are very responsive and extremely helpful throughout what can be a stressful process at times! They go above and beyond and I wouldn't hesitate to use them again.
Agent replied · 9 August 2026
Hi Rachel, Many thanks for taking the time to share your recent experience and we are delighted to hear that the service provided was worthy of a 5 star rating. Kind Regards The Directors of Bond Residential
5/5
GoogleDonald Ross have been a pleasure to deal with. From start to finish they have been highly professional and we have been reassured every step of the sale. From Callum being easy to talk to and trustworthy, building a good professional relationship at the initial assessment/review of property, to Rachel smoothly managing the viewings and the closing of the sale, the process has been straightforward and simple from the start. Communication from the Donald Ross has been outstanding - we were kept up to date with every step moving forward, and the staff have been exceptional, been very approachable, responsive and helpful. Very positive experience with the whole team, and a special thanks to Callum and Rachel for all your hard work on selling our property.
Agent replied · 23 November 2025
Thank you very much for reviewing our service we are delighted that you have rated us so highly 🌟 …
5/5
GoogleFantastic Team and service! Really supporting and helpful with any request you may have. Positive experience!
Agent replied · 16 January 2026
Thank you for your review and for choosing Donald Ross Residential. We wish you all the best in your next chapter.
5/5
GoogleDonald Ross made the full process seamless and stress free. Handling every aspect right through multiple viewings and offers. I wouldn’t use anyone else
Agent replied · 16 January 2026
Thank you so much for taking the time to leave your review. It was pleasure to be part of your journey and we wish you all the best in your next chapter.
5/5
GoogleVery helpful on hand advice with regular updates throughout.
Agent replied · 11 October 2026
Thank you Joanne, much appreciated.
5/5
GoogleI would like to personally thank all the staff at Donald Ross for the help and support during the sales process of our house recently. They went above and beyond on showing our house at all different times of the …
5/5
Googleattentive & helpful staff, kept us informed at every step of the process! delighted with results!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Donald Ross Residential
Which Donald Ross Residential office has the most reviews?
Riverway has the most, with 549 reviews rated 4.7 out of 5, followed by Kilmarnock with 455.
Where are the Donald Ross Residential offices?
The four Donald Ross Residential offices, by town:
- Ayr: 11 Beresford Terrace, Ayr, KA7 2ER
- Irvine: 9B Riverway Retail Park, Irvine, KA12 8AG, KA12 8AG
- Kilmarnock: 106 John Finnie Street, Kilmarnock, KA1 1BB, KA1 1BB
- Riverway: 9B Riverway Retail Park, KA12 8AG
Has Donald Ross Residential won any awards?
Yes. At EA Masters 2022 its branches won 1 Gold award.
