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Donald Ross Residential estate agents in Riverway, Kilmarnock, Irvine and 1 more

4.7

★★★★★ Excellent

841 reviews across 4 offices and 3 platforms

Donald Ross Residential has four offices, in Riverway, Kilmarnock, Irvine and Ayr. Together they have 841 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

403

Reviews on Google

All 4 offices

Facebook logo

4.6 / 5

121

Reviews on Facebook

Business-wide

Trustpilot logo

317

Reviews on Trustpilot

Business-wide

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Our offices

Donald Ross Residential's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 403 reviews on Google only. Show every review

1/5

Google

Shocking service, avoid at all costs

James · 15 June 2019 · Donald Ross Residential Lettings

Agent replied · 13 June 2024

James, we are so sorry to hear this. Can you explain what went wrong?

5/5

Google

Sold my house within 2 weeks, excellent communications, great price. 5 stars all round

Jamie · 15 June 2019 · Donald Ross Residential Lettings

Agent replied · 13 June 2024

Delighted to have been of help Jamie

1/5

Google

Donald Ross have to be the worst, most dishonest and unprofessional estate agents I have ever come across. Their staff and management are arrogant, sly and don't think twice about twisting the truth. There are far better estate agents out there who won't try to rip you off and do a far better job. Donald Ross should be ashamed of the way they do business.

J · 15 June 2019 · Donald Ross Residential Lettings

5/5

Google

I had a great experience from start to finnish. Staff where extremely well mannered, warm and professional. They kept me informed through every step of selling my home and sold it in a matter of weeks. I wouldn't hesitate to use them again.

Karen · 15 June 2019 · Donald Ross Residential Lettings

Agent replied · 13 June 2024

Thanks Karen, always a pleasure.

5/5

Google

***** FIVE STARS ***** Far too many years ago (2001 to be exact) I started my working career as an estate agent where I met some great people. Those I met and have been in touch with …

Wesley · 9 August 2018 · Donald Ross Residential Irvine

Agent replied · 9 August 2026

Thanks for the fantastic review.

5/5

Google

Professional staff who provide an excellent service. No complaints whatsoever- will definitely use again

Graeme · 15 June 2018 · Donald Ross Residential Lettings

Agent replied · 13 June 2024

We look forward to helping you in the future.

1/5

Google

Feel like not to even give a star unfortunately can't review without a star the wors experience ever had in my life

Wally · 15 June 2018 · Donald Ross Residential Lettings

Agent replied · 13 June 2024

Hello Wally, please contact us with full details of your experience as we have no idea what has gone wrong and can't improve our service if we do not know what your complaint is, thank you.

1/5

Google

Absolutly appauling service getting evicted from our house for complaining about dampness issues,they ignore u once signed lease and dont care about health amd safety,terrible services,Do not use !!!!!!!!!!!

Andy · 15 June 2018 · Donald Ross Residential Lettings

5/5

Google

Exceptionally professional and a pleasure to deal with compared to other letting agents. Hassle free procedure and our property was on the market and off again within 1 working day.

Scott · 15 June 2018 · Donald Ross Residential Lettings

Agent replied · 13 June 2024

Thanks Scott

1/5

Google

I've been renting from Donald Ross for the first time and it will be my last. The way the treat people is very wrong and the way they handle this is out of order I'd recommend you try any other place it will be 10x better there was a viewing at the property we was renting we are okay for anyone to come in and have a look firstly they didn't let us know when they're coming but we was still okay secondly when the agent came in he barged in my daughter stays unwell he really banged on the door and the way he spoke was out of order since then my daughter is scared of the door being knocked and we're in and out of the hospital since that time she's had a lot of sezuires ive told the agency but they didn't seem to bother or care which is inhumanity they're was being very racist and judging by the skin colour.

Z · 15 June 2018 · Donald Ross Residential Lettings

1/5

Google

We have arranged to view the farmhouse, the person who was showing us a house was young and had no clue about the property, he actually asked us what price of the property is at and what the listing description says while the lady on the phone said we’d have a person who can answer any questions about it. The house was said to be newly refurbished but in realty it was all dump with signs of slugs slime all over carpets, mould and insects, there was even poison present on the floor which looked like it was for either the slugs or rats. The floor in the kitchen was damaged with holes in it, while the sofas in the leaving room were dirty, dump and with mouldy bags under the sofas pillows. The garaged was also mouldy, smelled very badly and was cluttered with dirty and dump brick o brack. We were yet still interested in the property due to location and were willing to refurbish the interior fully, the person was showing us the property was supposed to call us with an update but after a longer while we decided to give the agency a call to enquiry about and got told the property has been taken by someone and it’s now gone. We are very disappointed and offended that no one gave us a wee call as we would have been waiting forever. One star because i can`t give 0

Peter · 15 June 2018 · Donald Ross Residential Lettings

1/5

Google

Terrible service, arrogant an very unhelpful. My partner and I were going to rent a property through Donald Ross and paid our deposit but swiftly asked for it to be returned after they told us they will not proceed unless we pay £65 per person to conduct reference checks. This practice is illegal and they are the only letting agents I have ever dealt with that had attempted to do this. Avoid at all costs.

Kris · 15 June 2018 · Donald Ross Residential Lettings

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Donald Ross Residential

Which Donald Ross Residential office has the most reviews?

Riverway has the most, with 549 reviews rated 4.7 out of 5, followed by Kilmarnock with 455.

Where are the Donald Ross Residential offices?

The four Donald Ross Residential offices, by town:

  • Ayr: 11 Beresford Terrace, Ayr, KA7 2ER
  • Irvine: 9B Riverway Retail Park, Irvine, KA12 8AG, KA12 8AG
  • Kilmarnock: 106 John Finnie Street, Kilmarnock, KA1 1BB, KA1 1BB
  • Riverway: 9B Riverway Retail Park, KA12 8AG

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