5/5
GoogleRating only, no written review.
Agent replied · 9 August 2026
Hi Mark, Many thanks for the 5 star rating, it is very much appreciated. Kind Regards Steve Wiggins, Director
Trusted Agent profile
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Donald Ross Residential estate agents in Riverway, Kilmarnock, Irvine and 1 more
★★★★★
841 reviews across 4 offices and 3 platforms
Donald Ross Residential has four offices, in Riverway, Kilmarnock, Irvine and Ayr. Together they have 841 reviews on three platforms, rated 4.7 out of 5 overall.
403
Reviews on Google
All 4 offices
121
Reviews on Facebook
Business-wide
317
Reviews on Trustpilot
Business-wide
Our offices
Donald Ross Residential's four offices, most reviewed first. Each has its own page.
- Donald Ross Residential Irvine9B Riverway Retail Park, KA12 8AG549 reviews · 158 on Google (4.9)14 in the last 90 days
- Donald Ross Residential Kilmarnock106 John Finnie Street, Kilmarnock, KA1 1BB, KA1 1BB455 reviews · 87 on Google (4.7)11 in the last 90 days
- Donald Ross Residential Irvine9B Riverway Retail Park, Irvine, KA12 8AG, KA12 8AG429 reviews · 60 on Google (4.9)10 in the last 90 days
- Donald Ross Residential Lettings11 Beresford Terrace, KA7 2ER381 reviews · 100 on Google (4.1)9 in the last 90 days
Reviews on Google
Showing 403 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Thanks for the top marks
5/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Mr Hughes we are delighted to receive 5 star reviews
5/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Magdalena thank you very much for the 5 stars
5/5
GoogleFantastic company! They have a deep knowledge of the local market and have been extremely professional (and super friendly) at every stage of the process. Do not hesitate in using their services.PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Thank you for your very kind review
5/5
GoogleGreat service when getting our property from them recently. Excellent communication and contactless 'paperwork' which kept us all safe. Wonderful service from start to finish, thank you 😊 …
Agent replied · 23 October 2024
Thank you so much for the great review.
5/5
GoogleWhat a breath of fresh air this BnB was. Enjoyed every minute of our stay. The room was absolutely spotless, and Kevin the proprietor looked after the guests very well. I fully recommend this BnB. This is one that has done everything right, even down to the mugs in the bedroom. Well done Kevin spot on and a big thank you from us.
1/5
GoogleVery unprofessional staff with little communication skills! Tried to insinuate that myself and partner were responsible for not securing a house, because we did not follow up a viewing the previous day by us contacting the estate agent, giving feedback. I have not known an estate agent who did not follow up a viewing on behalf of their client.In addition, we were not giving the opportunity to submit an offer or to better the offer already accepted! Poor service! Thank you for your reply! I initially contacted your company by phone on Monday morning asking if I could view a property. After your initial reply indicating that you could not contact vendor, I waited until the following mid-morning for a response, after no response, I decided to contact your office again.The information regarding preferred viewing times apparently was not known to your staff member, although all my details and viewing preferences were confirmed at initial phone call. In addition, your email confirming said viewing had the wrong date. At no time did you contact me after the viewing by phone or email. I appreciate your indication of your busy workload but you have sadly failed on this occasion below your apparent high standards.
Agent replied · 23 October 2024
I refute your statement above, there is not a single unprofessional member of staff within Donald Ross Estate Agents we are in the top 3% of estate agents in the UK awarded to us by Rightmove. Mr Clark you called the office yesterday afternoon on the day after your evening appointment at a property that has had 23 viewers in a few days, we call/email EVERY viewer for feedback throughout the course of the following day and we work each night until that job is completed. However, if a viewer is of a mind to make an offer for a property of their choice the normal course of action would be that the viewer would either a) contact their solicitor as soon as they are open to make an offer or at least note interest in said property or b) call the agent as soon as possible to make a verbal offer. You did neither, and another viewer took that course of action and secured the house they wanted. As I advised you on our phone call, the market is moving so quickly if you like a property then let the agent or your solicitor know as soon as you possibly can. Best regards in securing your next property.
1/5
GoogleAfter 5 months of not selling selling house, they want a £500 cancelling fee for NOT selling your home, this is after already paying them hundreds of pounds in marketing fees. Then block your own property on Rightmove to stop you from switching to a different agent. They then re-list the property that you have purchased from them as a new listing trying to sell to someone else. NOT IMPRESSED WITH THIS COMPANY !!!!NegativeQuality, Professionalism, Value
5/5
GoogleVery Very good service, extremely helpful and the people there especially Michelle was amazing and very friendly. I would definitely recommend using them for your next move.
Agent replied · 9 August 2026
Thank you so much for the 5 star rating and review, it is really very much appreciated.
5/5
GoogleBest estate agent in Chelmsford! We just purchased a house through Bond and were very impressed with Lee and rest of the team. Highly recommend!
Agent replied · 9 August 2026
Thank you so much for the 5 star rating and such an amazing accolade! We like to think we are the BEST but to hear that said by a client means the world. We hope everything is going well in the new home.
5/5
GoogleVery good service. Although it was looks like a small place, you could find all kind of estate services there. They provided very competitive financial mortgage service, Hannah helped get the cheapest quote for me and get the offer very …
Agent replied · 9 August 2026
Thanks for the 5 star rating and for sharing your experience with other people whom may be looking to buy or sell a home in the area.
5/5
GoogleI have sold 2 properties and also let 2 of our properties through Bond, our main contact is Lee who was superb and we found the whole team are very friendly and informative. Their letting side is very efficient and always on call if …
Agent replied · 9 August 2026
Many thanks for the highly recommended accolade and 5 star rating. We are delighted to have been able to assist you on numerous occasions and hope that we will be able to do so again many more times.
5/5
GoogleFabulous, attentive customer service. Exercised etiquette alongside attentiveness and tenacity. Honest people who do a good job to keep all parties informed and happy.
Agent replied · 9 August 2026
We are delighted to hear that you were happy with the service and we really appreciate the 5 star rating. We hope to be of assistance to you again in the future.
5/5
GoogleSuperb service, highly recommended!
Agent replied · 9 August 2026
Many thanks for sharing your thoughts and the 5 star rating
3/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Hello Patty is this an error? Your name does not appear on our management system which suggests you have never been in contact with us
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleQuickly dealt with. Kept up to date at all times
1/5
GoogleWill steal your deposit. Do not use. Check their Facebook reviews for proof.
Agent replied · 13 June 2024
All deposits are held with https://www.lettingprotectionscotland.com/. Donald Ross Residential do not hold tenant deposits and therefore we could not steal them. We would ask that you kindly retract or adjust your statement.
5/5
GoogleThe quality of meat is great the Turkey Crown in Gravy was excellent, Sausage rolls were really nice.
5/5
GoogleRating only, no written review.
5/5
GoogleWe used Bond to help us sell our property in Chelmsford. I can't fault the team at all. They were helpful, honest and always kept us up to date. I would recommend them to anyone and would use them again. Thanks again to all involved!
Agent replied · 9 August 2026
Thank you for the kind review.
5/5
GoogleExtremely helpful and crucial assistance from mortgage adviser Hannah when purchasing our first home, would highly recommend.
Agent replied · 9 August 2026
Hi Steve Many thanks for taking the time to share your experience and recommend our service to other potential customers. We hope you will be very happy in your new … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Donald Ross Residential and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
Source: EA Masters winners lists, as published, linked by year.
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Questions about Donald Ross Residential
Which Donald Ross Residential office has the most reviews?
Riverway has the most, with 549 reviews rated 4.8 out of 5, followed by Kilmarnock with 455.
Where are the Donald Ross Residential offices?
The four Donald Ross Residential offices, by town:
- Ayr: 11 Beresford Terrace, Ayr, KA7 2ER
- Irvine: 9B Riverway Retail Park, Irvine, KA12 8AG, KA12 8AG
- Kilmarnock: 106 John Finnie Street, Kilmarnock, KA1 1BB, KA1 1BB
- Riverway: 9B Riverway Retail Park, KA12 8AG
Has Donald Ross Residential won any awards?
Yes. At EA Masters 2022 its branches won 1 Gold award.
