★★★★★ 5/5
GoogleA fantastic experience dealing with Bond Chelmsford office. Just exchanged on our new home today and the team have been a huge help in the process from start to finish with their communication throughout the transaction on a daily basis. Many thanks for Lee, Melvin, Byron & Matthew for their hard work. Would certainly recommend in the future.
Chris · 9 August 2024 · Donald Ross Residential Irvine
Agent replied · 9 August 2026
Dear Chris,
Many thanks for taking the time to post this review and for the 5 star rating. We really appreciate your very kind words and recommendation.
★★★★★ 5/5
GoogleI worked with Stela when I was helping a Ukrainian refugee family secure a property. She was professional, kind, helpful and organized - everything you want in an agent. The cherry on the top was that she could speak in my client's native language making them feel comfortable and more comfortable with what can be a stressful process. I highly recommend going to Stela if you are looking to put your property on the private renting market, or looking to rent. Laura
Laura · 9 August 2024 · Donald Ross Residential Irvine
Agent replied · 9 August 2026
Hi Laura,
Many thanks for taking the time to share and post this review of your recent dealings with Stela.
We have passed on your comments and are very grateful for the 5 star rating.
Many thanks
★★★★★ 5/5
GoogleSeamless and professional experience from the beginning of the process with Fraser’s valuation of our property to the fantastic contact that the negotiators kept in touch relating ti viewings and updating after the viewings and thereafter arranging a closing and discussing offers received. We could not recommend Donald Ross highly enough to sell your property to achieve the best piece.
Kathryn · 29 July 2024 · Donald Ross Residential Irvine
Agent replied · 9 November 2024
Thank you Kathryn your lovely comments mean so much to the whole team.
★★★★★ 5/5
GoogleVery helpful staff not a technical wizard with my phone had to rely on staff to help me made to feel comfortable and welcomed many thanks
Derrick · 27 July 2024 · Donald Ross Residential Lettings
Agent replied · 26 August 2024
Thank you for the review, the staff are delighted that they could help.
★★★★★ 5/5
GoogleOutstanding customer service throughout the full transaction. Callum Gott came to view my property and talked me through all the stages involved in putting my house on the market. The pictures of my house were amazing, the drone footage and also the full description! Due to all of this and their advertising tactics I believe this is why I received an incredible amount of interest in my property and also achieved well over home report. I can’t thank the full team enough for their efforts in getting me an amazing price for my property and also having it sold in less than 3 days of going live on their website & Rightmove. Special thanks to Callum who was always there to answer my calls and kept me up to date with absolutely everything including viewings and the feedback from them. Thanks again Donald Ross!
Michael · 26 May 2024 · Donald Ross Residential Kilmarnock
Agent replied · 23 October 2024
Thank you very much for your outstanding review of our service, it really means the world to us that you are so delighted with everything, thank you for choosing us.
★★★★★ 1/5
GoogleRating only, no written review.
Miss · 23 May 2024 · Donald Ross Residential Lettings
Agent replied · 26 August 2024
Hello Miss, you haven't left a review stating why we only got one star, we can only improve if we know why, please contact us or write one thank you.
★★★★★ 5/5
GoogleWe have recently put our house up for sale and were very impressed by the professionalism of the team at Donald Ross. From organising the photographer, the brochure, the Home Report, arranging viewings, showing prospective buyers round, it was all seamless. I would highly recommend using them.
Susan · 26 April 2024 · Donald Ross Residential Kilmarnock
Agent replied · 23 October 2024
Thank you for the outstanding review and thank you for choosing us to look after you and your sale.
★★★★★ 1/5
GoogleAwful estate agents. Blatant lies from a deeply unprofessional office. I had to threaten legal action for them to stop their demands and insults. Money grabbing to say the least. Recommend you don't go anywhere near this bunch.
F · 14 April 2024 · Donald Ross Residential Lettings
Agent replied · 13 June 2024
Over two years ago we asked you to contact us as we do not know you as a client and you have not contacted us so clearly this is not a genuine review (We are sorry to hear this was your experience. Please would you email office@donaldross.co.uk so that we can look into this further.)
★★★★★ 1/5
GoogleWithout a doubt one of the worst companies I have ever had the misfortune of working with. A catalogue of basic errors coupled with a complete inability to sell a house outside Ayrshire and the audacity to charge an exit fee despite this inability. If you want to sell your house, avoid.
Chris · 7 April 2024 · Donald Ross Residential Irvine
★★★★★ 3/5
GoogleRating only, no written review.
John · 27 March 2024 · Donald Ross Residential Kilmarnock
Agent replied · 23 October 2024
Thank you for your 3 stars hope to make it 5 the next time.
★★★★★ 5/5
GoogleFast and efficient service from start to finish. The information they brought to me on my house was spot on including valuations etc. Very professional staff, highly recommend
Adam · 27 March 2024 · Donald Ross Residential Kilmarnock
★★★★★ 5/5
GoogleRating only, no written review.
Georgia · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 25 May 2026
Thank you for the 5-star rating, we really appreciate it.
We’re glad you had a positive experience with us. If there’s ever anything we can help with down the line, just let us know.
★★★★★ 5/5
GoogleRating only, no written review.
Lb · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 25 May 2026
Thank you for the 5-star rating, we really appreciate it.
We’re glad you had a positive experience with us. If there’s ever anything we can help with down the line, just let us know.
★★★★★ 5/5
GoogleRating only, no written review.
Monica · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 25 May 2026
Thank you, Monica, for your 5-star rating, we really appreciate your support.
It means a lot to us that you chose Donald Ross. If we can assist you with anything in the future, we’d be more than happy to help.
★★★★★ 5/5
GoogleElle was a great help!
Christian · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 25 May 2026
Thank you for the 5-star rating, we really appreciate it.
We’re glad you had a positive experience with us. If there’s ever anything we can help with down the line, just let us know.
★★★★★ 5/5
GoogleVery helpful, everything went very smoothly
Fraser · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 7 May 2026
hank you for your 5-star review, we really appreciate it.
We’re delighted to hear you found the team helpful and that everything went smoothly for you. That’s exactly the experience we aim to deliver for all our clients.
If we can help you again in the future, we’d be more than happy to assist.
★★★★★ 5/5
GoogleLovely Service from Elle! Credit to the company☺️
Tammy · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 25 May 2026
Thank you for the 5-star rating, we really appreciate it.
We’re glad you had a positive experience with us. If there’s ever anything we can help with down the line, just let us know.
★★★★★ 5/5
GoogleVery helpful from start till finish, keeping us well informed throughout.👍 …
LYNDA · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 28 April 2024
Thank you very much for the 5 star review, we are delighted to be of assistance to you.
★★★★★ 5/5
GoogleStaff were all very helpful, kept me updated with everything. Very professional Thankyou for everything
Diane · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 9 November 2024
Thank you for the wonderful review of our service.
★★★★★ 5/5
GoogleThe service and help we received from Elle was great! Would totally recommend DR to anyone.
Zoe · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 25 May 2026
Thank you, Zoe, for your lovely review and recommendation, we really appreciate it.
We’re so pleased to hear that you had a great experience with Elle and that she was able to provide the help and service you needed. We’ll be sure to pass your kind words on to her.
Thanks again for choosing Donald Ross, we’d be delighted to assist you again in the future.
★★★★★ 5/5
GoogleI would highly recommend Donald Ross as an estate agent all the staff were extremely helpful. Elle dealt with all our needs.
Stuart · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 25 May 2026
Thank you, Stuart, really appreciate you taking the time to leave a review.
Great to hear the team looked after you and that Elle was able to handle everything you needed.
Thanks again for the recommendation, it genuinely means a lot.
★★★★★ 5/5
GoogleElle was a great help, i would highly recommend her and DR to anyone! thanks again
Mia · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 25 May 2026
Thank you so much for your fantastic review, we really appreciate it.
We’re delighted to hear that Elle was such a great help and that you’d recommend both her and Donald Ross. We’ll be sure to pass on your kind words to her, it will mean a lot.
Thanks again for choosing us, and if we can help in the future, we’d be more than happy to assist.
★★★★★ 5/5
GoogleFantastic experience both selling and buying houses via Maureen and everyone else who supported. Would not go anywhere else.
Stephen · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 9 November 2024
Thank you very much for this wonderful review we wish you all the very best in your new home
★★★★★ 5/5
GoogleElle was so friendly and provided us with great service. I would definitely recommend DR!
Amber · 23 March 2024 · Donald Ross Residential Irvine
Agent replied · 25 May 2026
Thank you so much for your fantastic review, we really appreciate it.
We’re delighted to hear that Elle was such a great help and that you’d recommend both her and Donald Ross. We’ll be sure to pass on your kind words to her, it will mean a lot.
Thanks again for choosing us, and if we can help in the future, we’d be more than happy to assist.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
