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★★★★★
841 reviews across 4 offices and 3 platforms
Donald Ross Residential has four offices, in Riverway, Kilmarnock, Irvine and Ayr. Together they have 841 reviews on three platforms, rated 4.7 out of 5 overall.
403
Reviews on Google
All 4 offices
121
Reviews on Facebook
Business-wide
317
Reviews on Trustpilot
Business-wide
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Donald Ross Residential's four offices, most reviewed first. Each has its own page.
Showing 403 reviews on Google only. Show every review
5/5
GoogleGreat service, kept updated, throught the process
Thank you for your review, we’re delighted you had a great experience with Donald Ross Estate Agents. Keeping our clients updated throughout the full buying and selling process is really important to us, so it’s great to hear you felt well informed every step of the way. We really appreciate your support and hope we can help again in the future.
5/5
GoogleA first class professional service provided by Donald Ross Residential. Callum, Helen and Rachel kept us all informed and up-to-date at every stage of the process. The communication was clear at all times making it seamless at every stage of the sale, and continue to maintain this contact. Thank you.
Thank you for your lovely review and for choosing Donald Ross Residential. We’re delighted to hear that Callum, Helen and Rachel helped make your property sale such a smooth experience. Clear communication and keeping our clients fully updated throughout every stage of the process is something our team works hard to deliver, so your feedback means a great deal. Thank you again for putting your trust in Donald Ross Estate Agents, and we’re always here if you need any help in the future.
5/5
GoogleHad a great experience with Donald Ross from the original valuation with Callum and then working with Rachel. Both very professional, kept us up to date with information and sold our house within two weeks. Would highly recommend 👏🏻 …
Thank you for your fantastic review and recommendation. We're delighted to hear you had such a positive experience with both Callum and Rachel. From the initial property valuation through to agreeing a sale, keeping our clients informed and supported every step of the way is what we strive for. Selling your home within two weeks is a brilliant result, and we're pleased we could help make the process smooth and successful. Thank you again for choosing Donald Ross Estate Agents, and we wish you all the very best in your next chapter.
5/5
GoogleWe were supported mainly by Fraser and Naomi. We received ONE HUNDRED PERCENT professional friendly communication, support and advice through our selling process from beginning to end. We felt we were in the safest hands throughout. Highly recommended in every way. We will not hesitate to use Donald Ross again in the future.
Thank you so much for your kind words and recommendation, it really means a lot to the whole team at Donald Ross Estate Agents. We’re delighted to hear that Fraser and Naomi made your house selling journey such a positive experience. Providing professional, friendly communication and honest advice from start to finish is exactly what we strive for, so it’s fantastic to know you felt supported and in safe hands throughout the entire process. Thank you again for trusting Donald Ross with your property sale. We look forward to helping you again in the future whenever you need an estate agent in Ayrshire.
5/5
GoogleThe team at Donald Ross (Kilmarnock branch) have been absolutely outstanding with selling my property. From the very first initial visit right through to the sale, all of the team were exceptional, professional, approachable, genuinely caring and could not have been more helpful. I’d like to give a special thanks to Callum and Rachel.
What a wonderful review, thank you very much, it has been a pleasure working with you. We wish you all the very best 😊 …
5/5
GoogleCommunication was clear throughout, and Andrew Rae made the whole process feel straightforward and well-managed. I’d highly recommend him and the team to anyone looking for a thoughtful and reliable estate agent.
Thank you so much Lynn for your kind words! We’re delighted to hear you found the process clear and straightforward, and that Andrew and the team at Donald Ross made everything feel well-managed. Your review means a lot to us, it was a pleasure helping you, and we wish you all the best in your next chapter.
5/5
GoogleHad a wonderful experience from start to finish with all of the team but Calum and Rachel in particular.
Caitlyn we are delighted to receive 5 stars from you and to hear you are particularly praising Callum and Rachel, the whole team wish you all the very best with your move
5/5
GoogleDonald Ross is an excellent first class estate agent. Fraser's initial help was reassuring and Naomi's competent professionalism guided the process to fruition.
Thank you so much for your kind words and 5-star review, it really means a lot to us. We’re delighted to hear that Fraser was able to provide reassurance from the outset and that Naomi’s professionalism helped guide everything through to a successful conclusion. We’ll be sure to pass your feedback on to them both, they’ll really appreciate it. Thanks again for choosing Donald Ross. If we can help you with anything in the future, we’d be more than happy to assist.
5/5
GoogleWe received a highly professional service from start to finish throughout our three-year contract. A special thank you to Michelle and Stela, who were always efficient, helpful, and kind.
Thank you so much for your kind review. We’re delighted to hear that you received a highly professional service throughout your time with us. Stela will be especially pleased to hear your lovely feedback, efficiency, support and kindness are exactly what we strive to deliver. We truly appreciate your support and wish you all the very best for the future.
5/5
GoogleGreat communication, always there to help when you need them. Both professional and courteous.
Hi David, Thank you for your kind review. We’re really pleased to hear that you found our communication clear and that the team was always there to help when needed. Providing a professional and courteous service is very important to us, so your feedback is greatly appreciated.
5/5
GoogleDonald Ross is an excellent first class estate agent. Fraser's initial help was reassuring and Naomi's competent professionalism guided the process to fruition.
Thank you so much for your kind words and 5-star review, it really means a lot to us. We’re delighted to hear that Fraser was able to provide reassurance from the outset and that Naomi’s professionalism helped guide everything through to a successful conclusion. We’ll be sure to pass your feedback on to them both, they’ll really appreciate it. Thanks again for choosing Donald Ross. If we can help you with anything in the future, we’d be more than happy to assist.
4/5
GoogleDonald Ross is a very slick and professional organisation, and EXCELLENT to deal with. Living just outside Edinburgh, I was selling my parents' rather unique property near Ayr - and Donald Ross provided first class customer service. After both viewing days, (thankfully I only had two Sundays) Naomi was superb at phoning and sending emails as to what viewers thought...over and above info on "The Street" app which you need a Smartphone to download it onto. Naomi really was absolutely A1 in every respect. The Schedule with the Photos looked excellent and everyone involved was a pleasure to deal with. The property sold (subject to the usual legal stuff) in circa 2 weeks at close to the price I was wanting. The reason I've only made this 4 stars is that one of the Partners wanted to put this on the market at £20K below the Home Report. I just found that bizarre!
5/5
GoogleWe have just sold our house with Donald Ross and would highly recommend this fantastic team of professionals. A special mention to Rachel who was our point of contact always kept us up to date at every point with her courteous manner. Callum who visited our house to carry out the valuation was extremely knowledgeable and well prepared explaining the process going forward and Phil who showcased the property with his excellent photographs.
We all really appreciate your fantastic review - thank you 🙏 …
5/5
GoogleCalum and Naomi provide a fantastic personable service. They bent over backwards to make sure both buying and selling clients were kept in the loop . Both of them are patient and understanding and I would recommend them for buying and selling properties in Ayrshire .
Thank you for your review of the team 😃 …
5/5
GoogleWe recently used Donald Ross to sell our property. The service we received from everyone involved, from start to finish, was excellent. We were kept fully informed at every stage of the process. Our house sold so quickly. Would highly recommend.
It was a pleasure to be of service to you, it is much appreciated that you took the time to review our service, thank you for choosing the Donald Ross Team to support you in your sale.
4/5
GoogleRating only, no written review.
Thank you for the 4 stars we hope to reach the 5 stars next time for you.
5/5
GoogleGood team, easy to use. Thanks to callum and Andrew for making things smooth.
Thanks for taking time to leave your review. We wish you all the best for your new chapter.
5/5
GoogleFrom start to finish it was a pleasure to deal with Donald Ross. Very friendly, knowledgeable team. Not pushy in the slightest. I'd definitely recommend them to anyone who asks.
5/5
GoogleGreat service from donald ross. My Agent Tracey was very helpfull. All ran smoothly from start to finish.
Thank you for your 5 star review. We are all delighted to be at your service.
5/5
GoogleFantastic service, bought and sold via DR. House sold for great price within 10 days. Tracey and Rachel were really helpful. Love our new home :-)
Thank you very much for your review we wish you all the very best in your lovely new home.
5/5
GoogleMs. Stella from Bond aresidential is an extraordinary woman. It was a great pleasure to work with her and she was very good with us. She spoke very nicely. I recommend this agency. It is a very serious agency with extraordinary people.
Hi Leonard, Thank you so much for your kind review and recommendation. We’re delighted to hear that you had such a positive experience with Stela and that she made the process so pleasant for you. Your lovely comments about her professionalism and friendly approach will mean a great deal to her. We truly appreciate your support and wish you all the very best.
5/5
GoogleStella was absolutely amazing - she was extremely professional & kept up up to date throughout the whole process, totally recommend Bonds Residential
Thank you so much for your kind review. We’re delighted to hear that Stela provided such an amazing service and kept you fully up to date throughout the process. Your feedback on her professionalism will mean a great deal to her. We truly appreciate your recommendation and your support.
5/5
GoogleFantastic service, bought and sold via DR. House sold for great price within 10 days. Tracey and Rachel were really helpful. Love our new home :-)
Thank you very much for your review we wish you all the very best in your lovely new home.
5/5
GoogleBig thank you to Donald Ross for getting our property on the market very quickly & sold within a week! The process was very slick with all staff members helpful, polite & very knowledgable - our main contact Naomi was a star At all stages everything was explained thoroughly - giving complete reassurance all the way. A well deserved 5 stars!
Thank you for taking the time to leave your review, it s very much appreciated. From all the team at Donald Ross, we wish you all the best in your new home.
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Riverway has the most, with 549 reviews rated 4.7 out of 5, followed by Kilmarnock with 455.
The four Donald Ross Residential offices, by town:
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