Trusted Agent profile
★★★★★
2,970 reviews across 5 offices and 2 platforms
DM Hall has five offices, in Glasgow, Edinburgh, Stirling, Falkirk and Livingston. Together they have 2,970 reviews on two platforms, rated 4.8 out of 5 overall.
DM Hall's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFriendly and professional
Kirsten was friendly, professional and a pleasure to have round to my property for survey. It was a very positive start to my home selling process
Thank you for sharing a 5* review for Kirsten and the team in Edinburgh. We appreciate the feedback.
1/5
TrustpilotTerrible Surveyors avoid!
Terrible Surveyors avoid! in 2024 we paid £3k for a commercial survey on my refurbed Smiddy Museum Chip Shop with Car Parking and two plots of land! The young apprentice guy arrived seemed in a hurry spent 20 minutes and valued the property at £65k no mention of museum or loft bedroom or plots! Half the value its 4yr previous Shepherds valuation! Asked to revisit/reassess refused! DM Hall anonymous responses are brutal, uncaring, unprofessional and tottaly unsatisfactory in providing what can only be described as a dreadful and hugely extortionate and tottaly unsatisfactory rip off service!
Dear Gordon, DM Hall carried out the valuation as instructed. We have discharged our professional obligations as instructed by our clients and responded promptly to subsequent enquiries. We trust this brings matters to a close. Regards,DM Hall Surveyors
5/5
TrustpilotProfessional,polite,friendly.
Rating only, no written review.
Thank you for sharing a 5* review for the team in Ayr.
3/5
TrustpilotTimekeeping
Late but called
Thank you for the feedback.
5/5
TrustpilotSmooth and efficient
The survey process was very smooth. The surveyor was punctual. Explained the process clearly and executed the survey efficiently.
Thank you for sharing a 5* review for the team in Dunfermline.
5/5
TrustpilotEasy to book
Easy to book , very good eye to detail and experience.
Thank you for sharing a 5* review for the team in Falkirk.
5/5
TrustpilotVery prompt and professional service…
Very prompt and professional service from Alanna
Thank you for sharing a 5* review for Alanna and the team in Falkirk.
5/5
TrustpilotPrompt and efficient service
Rating only, no written review.
Thank you for sharing 5* review for the team in Ayr.
5/5
TrustpilotKept updated and discovering majority…
Kept updated and discovering majority of employees had valuable knowledge about the local area.
Thank you for sharing a 5* review for the team in Edinburgh.
5/5
Trustpilot418 Great Western Road.
Very prompt and professional service.Reported very quickly also allowing me to get my property marketed.
Thank you for sharing a 5* review for the team in Aberdeen.
1/5
TrustpilotAre home reports worth the paper they…
Are home reports worth the paper they are written on, particular when they are full of assumptions ??? The report has to be paid for up front (in our case £950.00), before you can see the draft copy, which means you have a limited amount of leverage if you can't agree on an issue. It is your duty to read through the report thoroughly before authorising the "factual content". In our case the issue was the under measurement of the gross internal floor area, which is an important fact in marketing a property. The company refuses to acknowledge our measurements or to even come out to re-measure the property. We have been flexible enough to omit a substantial area on the first floor in the eves which is a fully insulated (1200mm) lined ceiling and fully carpeted. We have also omitted a substantial utility room adjoined to the house. Yet their measure is still under our measurements and still they insist their measurements are final. This narcissistic approach to customer service is very childish at best and very boring The company if they bothered look at our property marketing, which I know they have, but do it more closely, they would be able to read the dimensions recorded on the floor plan by an independent local company before the home report survey was instructed. The floor plan records the rooms individually, excluding internal walls and built in wardrobes, yet still measures more than that of dm hall. I know for a fact the dm hall surveyor measured the length and breadth of the property not individual rooms, which included walls, cupboards and built in wardrobes.I have been in the building trade since 1983, sub-contracting on volume new build developments of sites of up to 120 units and as many as 10 sites at any one time throughout the 1980's, all my earnings at that time were calculated by the square meter. So I am well versed in measuring internal gross floor area, using a traditional factual steel measuring tape. I have built many houses and extensions, including this current property and I know full well the area of my own house. If anyone needs some reassurance when instructing a home report and has to pay up front, use a method of payment that gives you a degree of protection. Contrary to the beliefs of some, customers do have rights ........
Hello, We have asked for more information from you (name, address) to investigate this matter further, but we have not received these details.If you wish to raise a complaint, please do so using the information on this link - https://www.dmhall.co.uk/feedback-complaints/Otherwise, we remain confident that the report was carried out to our highest standard by a RICS-registered surveyors, and the payment process was in line with our usual process.Regards,DM Hall Surveyors
5/5
TrustpilotHome Report
Very professional. Quick and easy, would recommend.
Thank you for sharing a 5* review for the team in Hamilton.
5/5
TrustpilotGood Work
We had our house surveyed for the first time in June 2024. I was quite nervous as this was the first time I had sold a property myself. The surveyor was very pleasant, and after the survey was able to confirm that all was in good order. Unfortunately, our buyer backed out at the last minute, so the property had to have a 'refresh' survey. Again the process was straightforward, so thanks to D M Hall for their work.
Thank you for sharing a 5* review for the team in Falkirk. We're delighted to hear it was a great service and that we put your mind at ease.
5/5
TrustpilotVery thorough…
Kirsteen and Edina were very thorough and a pleasure to meet
Thank you for sharing a 5* review for the team in Edinburgh.
5/5
TrustpilotSatisfied customer
Very happy dealing with DMHall . Professional service from Steven who arrived on time for the appointment and carried out his job efficiently. Would definitely recommend the company.
Thank you for sharing a 5* review for Steven and the team in Irvine. We appreciate the feedback and recommendation.
5/5
TrustpilotHome Report Feedback
DM Hall produced a home report for me. They were responsive, professional and great to work with. Very efficient service and would use again.
Thank you for sharing a 5* review for the team in Edinburgh.
5/5
TrustpilotPrompt and efficient service.
Thank you for sharing a 5* review for the team in Aberdeen.
5/5
TrustpilotExcellent service
Excellent service. I was contacted very quickly regarding my Home Report survey and it was very easy to arrange a suitable appointment time. The surveyor was very friendly, polite and professional, and answered all of my questions. The Home Report was issued promptly and I was kept informed at all times throughout the process. Highly recommended.
Thank you for sharing a 5* review for the team in Edinburgh. We're delighted to hear it was a great service from start to finish with great communication from the surveyor and support team.
5/5
TrustpilotHome report
Very pleased with the professional way Graham conducted our survey. This is the second time we have used him and would not hesitate to recommend or use him again.
Thank you for sharing a 5* review for Graham and the team in Galashiels. We appreciate the feedback and repeat business.
5/5
TrustpilotUnlike the political sector
Unlike the political sector, the task was executed very professionally.
Thank you for sharing a 5* review for the team in Falkirk.
5/5
TrustpilotProfessional Team and Great Customer Service
I have used DM Hall Surveyors previously and always found them to be professional. Their staff are able to engage with their client and provide timely feedback. Great customer service.
Thank you for sharing a 5* review for the team in Irvine.
5/5
TrustpilotThe surveyors arrived at our property…
The surveyors arrived at our property exactly at the agreed day and time. They worked diligently in and around our property when carrying out the survey. Questions were asked politely. A report was generated and sent out to us for approval in a timeous manner. The report was accurate a did not need changing before signing off.
Thank you for sharing a 5* review for the team in Dundee. We're delighted to hear it was a great service from start to finish.
5/5
TrustpilotThe surveyor was really friendly with…
The surveyor was really friendly with my neurodivergent daughter and made her feel at ease. He also loved, and was very attentive, towards my cats! Extremely quick in getting in touch and providing me with a date. Excellent service!
Thank you for sharing a 5* review for the team in Dunfermline. We're delighted to hear it was a friendly service and a quick turnaround. We appreciate the feedback.
5/5
TrustpilotGood honest service
Rating only, no written review.
Thank you for sharing a 5* review for the team in Stirling.
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Glasgow has the most, with 2,737 reviews rated 4.8 out of 5, followed by Edinburgh with 2,699.
The five DM Hall offices, by town:
