Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleIn my five years of living in Cardiff. CPS is by far the worst and most incompetent letting agent I have had the misfortune to be with. This is not a review on my property or the landlord for those two things were some of the reasons my sanity remained intact through my one year tenancy with them.
Context: I lived in a studio apartment and had to live on a sofa bed. When I first arrived there was a fault with the cooker, it kept tripping. When they came to do the inspection the woman insisted they will call an engineer to fix it against my wishes and she ensured it would not incur any costs for me.I was away for the month and when I returned found that they had left the light on. A couple months later CPS charged me because the engineer could not find a fault and not they want to charge me again on my deposit.
Furthermore, not only on multiple occasions they scheduled house viewings without 24 hours notice. They just never stop disturbing you a constant stream of passive aggressive emails.
Stay away from CPS if you value your dignity and sanity for they will not treat you with respect especially if you are a student.
T · 27 August 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotAvoid
Customer service skills are rare throughout the 2 out of the 3 branches we dealt with, and even whilst making a complaint, staff couldn’t care less about what you have to say unless you agree with what they are saying. We were (blindly) messed around from the start and after signing the tenancy agreement were treated with lack of respect throughout. All staff members were friendly until we found ourselves stuck in a contract. All CPS are interested in is your money - this has been proven to us!A good estate agent may be hard to find, especially if you are a student, but avoid CPS Homes unless you want to be taken advantage of.
Anais · 22 August 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotAwful
CPS are extremely slow at replying and massively over-charge for any deductions from the deposit. Although we were under the impression we would receive the deposit 10 days after the end of our contract, we still have not received the money (2 months later). Trying to get in touch with CPS is extremely difficult as no member of staff is willing to speak to anyone on the phone about the deposit, having been told to email someone we then waited 3 weeks for a reply, only to be told they were 'too busy'. Very poor customer service, I don't recommend.
Sophie · 17 August 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotJust don’t
Don’t use CPS unless you like the idea of being shown around one house, signing for it, and then being given another one on the day with no choice at all. Or perhaps the thought of mouldy rooms fills you with uncontainable joy. Really bad customer service, they can pretty much do anything because we’re students.
Rosanne · 15 August 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service, I have been using CPS to find a tenant for years, always find me someone within a few days. James has been really helpful and informative. Thank you
Rachel · 15 August 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
Trustpilotexcellent service
thank u CPS home for managing all my properties and they are truly professional !!.The team give good advice and Patch is very efficient in getting good tenants on time hence reducing any void period.many thanks again for your great service !!Mrs Lim
CARDIFF · 15 August 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotDone Make Yourself Ill With These People
Let me set the scene your son/daughter is at uni they have found a house they want to share with their friends the agency is charm itself they are so excited and want the house - DONT DO IT!!!!The charm and service stops once you have signed the tenancy agreement. To get anything fixed in the house is IMPOSSIBLE and then when you leave and want your deposit back that is IMPOSSIBLE! They wont answer queries over the phone you have to email them and their policy is they reply in 15 days. To get the house deposit back is a total nightmare they stall you at every turn. They are so rude on the phone, however, when they are talking to landlords they are sweetness and light. I cant impress upon you enough the rudeness and lack of customer service. In this day and age who wants to be treated like a piece of dirt? Avoid at all costs - there are some well run agencies out there but unfortunately they are not one of them.
Lesley · 8 August 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotVery helpful
Nathan was extremely helpful and always willing to chase up any issues. I was very impressed with the service I received.
Katie · 7 August 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotJust Fab
Just Fab, and helpful over so many years as landlord
Ernie · 6 August 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotSTILL waiting for my deposit!
Been waiting over a month now for my deposit after being told 3-5 working days, by various different emails. I am now still emailing and never getting a ‘human’ response, just an auto response. I try and phone and was rudely told it was the busiest time for them and I had to deal with it myself through Email. 3 days later and still not heard anything from them and no money transferred into my bank. I left the house 2 months ago and I’m still waiting my deposit. Ridiculous.
Chloé · 5 August 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotDon’t use!
My partner and I used CPS homes 3 times and all were to no avail. We had planned on seeing two one bed apartments and booked a viewing for both of them, only to be told either the same day of the booking or on the day of the viewings themselves that the apartments had been let already. Though this is good for the company themselves, we were very disappointed as we had wanted merely a viewing. Added to that, on our third and final attempt, we had travelled several hours into Cardiff specifically for two viewings, one with CPS and one with another (better) agency. Having arrived at CPS, we were told that all of the viewings that had been previously arranged by the company themselves, having cancelled our other two viewings, were also all now cancelled as they had been let. If it weren’t for the professionalism of Kingstons agency, we would have wasted our time. Thoroughly disappointed with the lack of professionalism from CPS and their evident lack of effort to follow through with viewings.
Ben · 29 July 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 2/5
TrustpilotProceed with caution
CPS homes, you advertise how community friendly you are by sponsoring a bake off, yet when asked repeatedly to do something about the student tenants thoughtlessly placed in the middle floor flat of a professional owner occupied converted house, even when asked to issue a section 8 notice by the landlord....(I have it in writing)You didn't care. In fact the worsening situation was ignored leaving the owner occupiers of the house to deal with aggrevation, abuse and sleep deprivation from loud techno music day and night....shouting and thumping around, 'play fighting' which shook the house at any time of the day even in the middle of the night, 4am 5am on a weekday was not at all irregular.We also had to deal with police, environmental health and the student police liason on this and you only responded to tell us you were fulfilling your 'duty of care' to the landlord, not prepared to offer support or any reassurance that you wouldn't sign up new students next.My neighbour and myself were left with no alternative but to get your attention on Facebook and Trustpilot, the public domain.And it's taken all of this just to get you to show some of that due care to the people impacted by your actions and respond by ensuring the mistakes were not repeated.So while we thank you for finally listening, and we are definitely much more satisfied with the final outcome, it was a year of pain and disruption we never want to be repeated.An apology would be appreciated, though not actually expected, but a public promise to show proactive care in the community and not to let this happen again, to us or anyone else would be even better!
Hanne · 25 July 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotVery helpful agency
Very helpful agency , Very friendly staff
Kristian · 23 July 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 2/5
TrustpilotThe 2 stars were for how good they were…
The 2 stars were for how good they were at getting me to sign up to the tennancy agreement. Once I moved in the flat above over filled their bath and flooded my flat. Granted- not CPS fault. However the wet walls, water around the light switches from a continued leak carried on for the two years of my tenancy. CPS put absolutely no pressure on the landlord to uphold legal responsibilities of keeping the property safe. They just looked after the landlord perhaps because thats where their money was coming from.This was on top of the other safety issues including a washing machine blocking the only fire exit for the property and rats. All of which the landlord faced little to no pressure from CPS to rectify.Then I tried to get my deposit back. Without going into the full circumstance (not for lack of transparency but for my fingers typing on my phone), CPS said that they couldnt inspect the garden as there was no access, but then produced photos (taken 6 months after my moving out) showing the garden over grown. They then wouldnt give my deposit back. This went to DPS who agreed CPS was at fault.
Mr · 21 July 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotSales Service Par Excellence
Immediately bonded with CPS, received excellent initial sales advice and regular feedback regarding viewings.
Wes · 19 July 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotStraight to the point
Easy to deal with, quick to reply to queries.
Tom · 10 July 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotI only use CPS
These guys just keep on giving. I no longer use any other agent for finding tenants
Deborah · 1 July 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotFrom a parents point of view very…
From a parents point of view very disappointing, the property had not been cared for at all, cracks in walls and very dirty walls, very poor service when the fridge freezer was found to not be working, very poor communication between cps and the landlord, who the tenants never saw only his associates. Waited for a hoover to be bought for over 7 months. When leaving CPS seem to be more thorough than when the students Moved in. Would not recommend CPS and glad that the students have chosen a different letting agency for the next move.
Helen · 30 June 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 4/5
TrustpilotVery helpful!
Very helpful in during my move to Cardiff. Having never rented before they shared their knowledge and experience to allow me to make the best decision for myself.
Emma · 24 June 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotAbove and beyond in every instance.
Above and beyond in every instance. Easily the best estate agent we have dealt with over the past few years. Always felt like if we had an issue as tenants we could approach Clare Sinclair or her colleagues with absolute confidence it would be taken seriously and resolved. Professional and pragmatic throughout and the very highest bar by which you could set your expectations.
TPA · 20 June 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleExcellent service, and very well informed and friendly staff
Robyn · 19 June 2019 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 4/5
GoogleRating only, no written review.
Amalia · 15 June 2019 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 1/5
GoogleRating only, no written review.
Bryony · 15 June 2019 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 3/5
GoogleRating only, no written review.
Manon · 15 June 2019 · CPS Homes Cardiff (66 Albany Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
