Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleRude useless staff. After paying our deposit and agency fees they told us we could no longer have the house - leaving us looking for other accommodation. Due to timescales, availability of funds and the limited properties available were stuck with them. No compensation offered and tried to keep our deposits when landlord had OKed release of them to us in FULL. Avoid at all costs. The houses might look flashy but they won't fix a single issue and soon you'll be in a damp mould infested pit.
Oliver · 12 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
GoogleCPS is a fascinating company, I am not sure how they do it but they do an incredible job at alluring you into signing up with them. They initially appear to be incredibly friendly, professional and honestly despite knowing that almost every student shouts at you to never sign up with them, I was initially very impressed.
That was until, we moved into the house - where their fake facade slips off. Unprofessional messages, lies and a complete lack of respect for their tennants is what you quickly find out. It's almost comical. Especially when you get to the end of the year and you want to try and get your deposit back - I have honestly never met such an unprofessional and deceptive company.
I am not sure if they are magically really good for non-student tennants because there are somehow some positive reviews. But to anybody who is a student - please avoid this company like the plague, I have never met a single person who has had a positive experience with them.
Taylor · 12 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
GoogleHere is a list of all the things CPS managed to do over the course of my time at Uni.
- Signed students to a different agency without informing them.
- Offered houses to students not fit to live in.
- Sent repair men around and granting them access to a tenants room
without that tenants knowledge.
- Deceived students about the size of rooms, bill payment methods and if bills are included in the rent.
- Declared a house as clean despite there being soiled underwear and stolen spirit bottles present.
- Failed to repair a toilet seat within 10 months.
- Sent a repair man to fix items that worked better before the repair.
- Showed up for viewings with little to no notice beforehand.
- Taken most of the month to respond to an email.
- Ignored emails.
- Declared a house as unclean despite the lack of soiled underwear and stolen spirit bottles.
- Lied about when the deposit were approved for release.
- Taken 119 days to return a deposit.
- Have yet to provide any evidence of any repairs carried out.
- Given inconsistent instructions on how to submit a complaint.
- Attempted to remove almost half of their reviews on trustpilot just this year.
Tristan · 12 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
GoogleHad displeasure of renting with CPS is my second year of university.
It started after we paid nearly £1000 holding fee for a year lease, and they refused to take us for a second viewing at our chosen property.
Bad prices, poor to non existant property maintenance, rude staff who will purposefully mislead. Laura Devine caught lying about who holds our deposits and laughed at students for not understanding property renting enough. Refusal to resolve complaints. Will pass you on to dead phone lines if they don't want to resolve a problem.
I would implore you to reconsider renting any property from CPS if you are a student.
Double · 12 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
GoogleThe house wasn’t clean or in good order when my daughter and her house mates moved in. I personally went to help move her out and I’d say we left it in better condition. Cps did not respond to a complaint about my daughter’s room not having a working lock on it and she explained how she was doing a media course and had expensive equipment. It jammed in the locked position on one occasion which could have been fatal in an emergency situation. They ignored calls about vermin under the floorboards or the broken fence which enabled neighbours bull terriers into the garden. The house was clear and clean when vacated. We have photographic evidence of this. The rotting skirting board in the kitchen when they moved in was no better or worse and I couldn’t see anything different from the move in except it was all cleaner. They owe each of these students nearly £300 but won’t reply. Latest is that they are waiting for invoices for the major work that needs to be done! BE warned, do not use....
Heidi · 12 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
GoogleThere is a long list of issues, they were so bad to deal with I am actually writing a review. It took them over a month to clean up our backyard when we were told it would be done within a few days of moving in. They entered our apartment to do showings without 24 hr notices, they also left the back door open when they left and we were away for term break. We had plumbing and maintenance issues which they didn't take care of so we had to do it ourselves. We were international students from Canada and told them we will be paying by credit cards which they said were fine then randomly said that was against their policy a couple months later (they did let us continue paying with credit cards after a discussion with the manager). Our dryer broke and they took over a month to contact the landlord and finally replaced it. All in all they were a hassle to deal with and not worth it, once they have you signed up they don't care anymore. It also took months to get our deposit back because the landlord didn't respond to the DPS
Stephen · 12 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
GoogleRented with them for 2 years - the first year the landlord was in charge of the house. He was absolutely great, sorted anything that was needed and we got all of our deposit back. The second year was Absolutely awful, we moved house for cheaper rent, CPS was in charge of the upkeep of this house. I only got £120 back off my £330 deposit. Which took months to get. The house was cleaner when I left than it was when we rented it, we had problems with mould. When I moved in, I had to clean everywhere and moved my wardrobe out because there was a bin bag full of someone’s old boxers behind it. They only gave one of my housemates a inventory form - he only filled out his room ad signed it off not thinking. They blamed us for problems that were there when I got there, and a lot of them we fixed ourselves. One of the biggest problems was a mattress which seemed to be at least 15 years old, with springs coming out of it and it being so warn you could fold it like a sandwich (which made it easier to change the bed, but still ridiculous) I Would never recommend to rent with CPS. Especially if they are the ones in charge of the upkeep of the house!
Nicola · 12 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotGreat
Dealt with smooth and efficiently.
Mr · 11 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
Trustpilotexcellent service very happy strongly…
excellent service very happy strongly recommended estate agents in Cardiff
ABHAYA · 10 June 2020 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
TrustpilotCPS dealt with my pest problem the same…
Jodie at CPS dealt with my pest problem the same day and organised a man to come out just 2 days later. Very quick and efficient service thank you!
Customer · 10 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotAfter signing for a new year of our…
After signing for a new year of our tendency, reported some issues with replacing some worn pieces of furniture and was sorted and solved at eight away with help from Jodie! She was very professional and very helpful! Thank you massively again Jodie!!
8thMay2010 · 10 June 2020 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 4/5
TrustpilotGood for maintenance
While I generally disagree with some of the business practices CPS have with in regards to students and student properties, Jodie from CPS was excellent and efficient dealing with an important maintenance issue we had.
Customer · 8 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotI reported a problem
I reported a problem and within 6 hours I had someone from Maintenace out fixing it. Can’t fault the speed of responding back to requests or concerns.
Charlotte · 8 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 4/5
TrustpilotThanks CPS.
Happy to say that for the most part we communicate and come to fair conclusions to issues in a convivial manner most often. It's been a positive experience over approx. 6 years so far. (4 stars?.. there's always room for improvement, I guess), G.
Graham · 6 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotGood general service all round
Good general service all round, always there to help.
Customer · 5 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotVery good service quick efficient and…
Very good service quick efficient and very friendly staff. Highly recommended 👍
Mr · 5 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotGreat service
Great service. Went over and above to help us.
Mathew · 4 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotRental
Excellent service very efficient
SABRINA · 3 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 4/5
TrustpilotGood service
Rating only, no written review.
Rashid · 2 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotAll students avoid!!!
Absolutely shocking agency!! Staff are rude and half the time don’t have a clue what’s going on. They try to make up random extortionate charges (to boost up their pockets probably). Any issues with maintenance has taken on average about 6 weeks to fix but they are quick enough to charge and demand money off you. Over all they are a terrible letting agency that completely rip off students and give zero support.
ED · 2 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 4/5
TrustpilotCath Taylor has been a tremendous help…
Cath Taylor has been a tremendous help to me and the people moving in. Always happy to help with anything and does it with a smile.
Mr · 1 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotI have had a very unsatisfactory…
I have had a very unsatisfactory experience with CPS, very unhelpful with all issues we have discussed during the tenancy. On one occasion, we reported that the washing machine was broken and had to wait 3 weeks before getting a new one (there are 8 students in my house). They have repeatedly got tenancy forms wrong and charged ridiculous amounts of money for any change in the tenancy. Recently we added a new tenant to our contract and were forced to pay £375. CPS were not able to justify this high charge when asked and even forgot to put the new tenant on our new contract forms!! Very poor communication, unhelpful, will rip you off for the tiniest thing and provide no support for students. Would not recommend anyone to rent a house with CPS homes.
Jess · 1 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotI would give 0 stars if it let me
I would give 0 stars if it let me. The most incompetent letting agency in cardiff, do not use! The staff are rude and unknowledgeable, and I wonder if they have any training at all. Simple issues such as a broken washing machine took them 6 weeks to fix, and a broken lock took them months.The agency pluck random numbers from thin air and expect you to pay them in a matter of days for tasks as simple as altering one name on a form. The agency have consistently lied about the landlord claiming that they did not have any contact with them as they were on holiday, however 10 minutes later sending an email saying that had been in contact with the landlord and he wants to increase the rent! The list goes on, take one thing from this review and DO NOT use CPS homes !!
Do · 1 June 2020 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotGreat communications
Great communications, extremely proactive, highly recommended.
Iwan · 1 June 2020 · CPS Homes Cardiff (34 Woodville Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
