1/5
GoogleRating only, no written review.
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleCrooks and thieves
1/5
GoogleRipping off students.
1/5
GoogleFake reviews, awful company, don't go anywhere near them.
1/5
GoogleDon't expect your deposit back, the owners need it to buy more Porsches...
1/5
GoogleThis company is an absolute scam. DO NOT rent with them under any circumstances. They will rob you of thousands
1/5
GoogleAbsolute con-artists. Cheating, lying, thieving crooks that urgently need an inspection by the official standards. My brother is going to Bangor just to avoid dealing with them.
1/5
GoogleWorst letting agencey in the UK, for more information have a google for CPS Homes featuring on Channel 4 consumer rights show, Joe Lycett's Got Your Back
2/5
GoogleWhen will there be another rave? and will it be held by Hugo Boss again? Barrie Barrie, running away like that and not wanting to answer questions make you look so guilty. uhh and igonance is not a defence in court
1/5
GoogleThieving scumbags ...will charge you £0000’s for Barry’s sister and her husband to make non existent repairs to the properties they own. This company has been issued an improvement notice by Cardiff Council and is being investigated by trading standards...stay away!
1/5
GoogleHonestly a disgrace to the city. Rented through them in my second year at uni, never again. My house flooded and they refused to send a plumber, black mould all over the walls and refused to address it, charged me for damages that were pre-existing and hung up on me when i called to make a complaint. NEVER rent with this company
1/5
GoogleStill awaiting our deposit return after 2 months. Ridiculously slow, no contact or communication from CPS to explain the delay. Avoid like the plague! Go to an independent landlord!
1/5
GoogleFraudulent is the only way to describe CPS. No fees no deposit is a lie, they took a deposit. Everyone is forced to go through them as they hold the monopoly of the nicer Cathays houses. They now charge full August rent which is disgraceful. Full of con artists frauds and losers God I hate them so much we were forced to settle on a sub par house due to scare tactics
1/5
GoogleThe people will rob you of every penny they can. When reading the reviews I noticed all 5 star reviews were given in reference to the viewing process. This is the trick they use to get you in the door and then they will treat you like dirt.
1/5
GoogleAlthough some members of their staff have good attitudes, they could not do much for you. The biggest reason I give one star is because they rob your deposit for deep cleaning (almost two hundred pounds) to get rid of dust and stains that were accumulated through many years.
1/5
GoogleCPS are well known as one of the most corrupt and useless letting agency's in the country let alone the city. DO NOT rent with them, they will steal your deposit on sketchy premises. The houses are overpriced and barely fit for human habitation.
1/5
GooglePreviously rented with CPS. Terrible experience. Agents couldn't care less. Moved into a filthy house despite assurances it would be professionally cleaned - when I pointed this out to them, they didn't believe it was dirty, refused to come see it, then admitted that they had too many properties to ensure that all were up to standard. The reason the house was filthy was due to builders in over the summer fixing a damp issue. Because the landlord was a cheapskate, the issue was not fixed properly. Damp returned and after weeks of asking for something to be done, CPS had contractors come in and do maintenance while we were in the property which is a severe health hazard and according to a surveyor I consulted, also illegal. CPS also neglected to mention that the damp issue had hospitalised and nearly killed a previous tenant. Moreover, CPS would regularly have unannounced or very short notice viewings. No 24 hour notice. Not ever.
1/5
GoogleThis company takes procrastination to a new level! They are determined to hang on to your money as long as possible. It is now almost 4 months since my daughter vacated the property. There were two minor wear & tear issues which weren't justified and we are still waiting! One star is more than they deserve.
1/5
GoogleHands down the worst estate agents ever. Signed a contract with them in August. When we got out keys to the property, they had not been to check the property after the previous tenants moved out. Since living here there has been a serious mold problem and every email we send they ignore the problem. They informed us of an electrician coming round to the flat but did not inform us of a date and time and the electrician just enetered out property without our consent. I emailed them just over a week ago complaining about this situation and they still hasn't got back to us. THEIR COMMUNICATION IS AWFUL!!!
1/5
GoogleRude useless staff. After paying our deposit and agency fees they told us we could no longer have the house - leaving us looking for other accommodation. Due to timescales, availability of funds and the limited properties available were stuck with them. No compensation offered and tried to keep our deposits when landlord had OKed release of them to us in FULL. Avoid at all costs. The houses might look flashy but they won't fix a single issue and soon you'll be in a damp mould infested pit.
1/5
GoogleCPS is a fascinating company, I am not sure how they do it but they do an incredible job at alluring you into signing up with them. They initially appear to be incredibly friendly, professional and honestly despite knowing that almost every student shouts at you to never sign up with them, I was initially very impressed. That was until, we moved into the house - where their fake facade slips off. Unprofessional messages, lies and a complete lack of respect for their tennants is what you quickly find out. It's almost comical. Especially when you get to the end of the year and you want to try and get your deposit back - I have honestly never met such an unprofessional and deceptive company. I am not sure if they are magically really good for non-student tennants because there are somehow some positive reviews. But to anybody who is a student - please avoid this company like the plague, I have never met a single person who has had a positive experience with them.
1/5
GoogleHere is a list of all the things CPS managed to do over the course of my time at Uni. - Signed students to a different agency without informing them. - Offered houses to students not fit to live in. - Sent repair men around and granting them access to a tenants room without that tenants knowledge. - Deceived students about the size of rooms, bill payment methods and if bills are included in the rent. - Declared a house as clean despite there being soiled underwear and stolen spirit bottles present. - Failed to repair a toilet seat within 10 months. - Sent a repair man to fix items that worked better before the repair. - Showed up for viewings with little to no notice beforehand. - Taken most of the month to respond to an email. - Ignored emails. - Declared a house as unclean despite the lack of soiled underwear and stolen spirit bottles. - Lied about when the deposit were approved for release. - Taken 119 days to return a deposit. - Have yet to provide any evidence of any repairs carried out. - Given inconsistent instructions on how to submit a complaint. - Attempted to remove almost half of their reviews on trustpilot just this year.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
