Trusted Agent profile

CPS Homes estate agents in Cardiff

4.1

★★★★★ Great

2,632 reviews across 2 offices and 3 platforms

CPS Homes has two offices, all in Cardiff. Together they have 2,632 reviews on three platforms, rated 4.1 out of 5 overall.

Google logo

4.1 / 5

1,424

Reviews on Google

All 2 offices

Yell logo

1.5 / 5

8

Reviews on Yell

All 2 offices

Trustpilot logo

1,200

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

CPS Homes's two offices, most reviewed first. Each has its own page.

Latest reviews from every CPS Homes office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I had a very positive experience renting with CPS Homes! The team were friendly, professional, and genuinely helpful throughout the process from booking viewings to signing the contract. They were quick to answer questions and made finding student accommodation in Cardiff much easier and less stressful. Communication was clear and efficient, and the lettings team in particular stood out for their responsiveness and support. If you’re looking for a large, established letting agency with lots of local experience and a strong range of student properties, I’d recommend giving CPS Homes a go!

Evan · 2 April 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 16 April 2026

Thanks so much Evan 😊 V glad we could make the whole process feel a bit easier, especially with how hectic student searching can be! …

5/5

Google

Nikki has been very professional, producing comprehensive contract documentation in good time. Clear communication of rights and responsibilities is fundamental for all parties in a successful agreement.

Peter · 2 April 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 16 April 2026

Fab, thanks Peter for the kind words. Really glad Nikki made that side of things feel straightforward.

1/5

Trustpilot

Do not rent with these people.

Do not rent with these people. I'm staying in a building that is managed and owned by CPS (my landlord is the founder of CPS). The building has had active bed bug infestation for 6 months. I paid to have my flat treated multiple times, but the issue has persisted. Whilst CPS staff are kind and doing the best they can under the unethical practices set out by their management, there is no urgency in resolving issues and they do not care about tenants. It has taken environmental health intervention, and over 6 months to have CPS agree to treat the building. I have been refused reimbursement for the fee I paid and have been repeatedly misled and lied to. Thankfully CPS has agreed to release me from my contract. EDIT: CPS response is another lie. They have dug their heels in throughout this process and have been extremely slow and irresponsible. Any limited involvement was because of environmental health and not CPS. It's telling that they are unable to go into any details in their reply, as they go into the details for other negative reviews about active rental situations. CPS did not even look for evidence, consider or investigate the wider building until four months after, which was led by environmental health and found bed bugs in the communal areas. Since then, bugs have been found in other flats. I want to emphasize that the landlord for the infested building is the CEO of CPS homes. If this is the standard the CEO is willing to accept, it clearly sets the tone for how issues in their other rentals are dealt with. I regret I didn't see Joe Lycett's video about CPS before signing. You can find it on YouTube if you search "Joe Lycett confronts shady landlords". CPS tried to get this review taken down, but trust pilot rejected their request.

Michael · 1 April 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 7 June 2026

Dear Michael, Thank you for your review. As this matter relates to a specific tenancy and remains disputed, it would not be appropriate for us to deal with all of the detail in public. Additionally, public reviews do not provide the full chronology, and we will not set out private tenancy details or ongoing disputed matters on a public platform. What we can say is that, when the issue was first reported, the information available indicated it was isolated to one flat, with no confirmed evidence at that stage of a wider building issue. We nonetheless remained involved throughout. This included corresponding with the tenant, discussing the matter with the landlord, recommending a contractor, arranging works to gaps reported within the flat, arranging treatment to communal areas, cooperating with Environmental Health, and later arranging wider investigation and treatment as further information became available. We also agreed an early release from the fixed term, without an early termination fee, to assist the tenant in bringing the tenancy to an end sooner. We do not accept the suggestion that we failed to engage with the matter or that we misled the tenant. Our actions were based on the information available at each stage, and we took further steps as that information developed. Kind regards, The CPS Homes Team.

5/5

Google

Great service from Jordan, He always goes above and beyond. Thank you.

Kelly · 25 March 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 16 April 2026

Thank you so much for your kind words Kelly 😊 We’re delighted to hear Jordan made such a positive impression, he’ll be really pleased to hear this! …

5/5

Google

Excellent service with only few minor shortcomings, I recommend them to provide an efficient service.

Kamil · 25 March 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 16 April 2026

Thanks Kamil!

5/5

Google

Sion went that extra mile to secure the engagement after a minor hiccup. That minor hiccup was significant to family so we are so grateful for her professional approach as well as her empathy to our situation at a tough transition point.

Leigh · 16 March 2026 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 16 April 2026

Thanks so much Leigh, we'll pass your kind words on to Sian :)

5/5

Google

Excellent sales team. Sales representative provides you all stats of rent/area and profits which investors are looing for. Thanks

Avinash · 16 March 2026 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 16 April 2026

Thanks so much Avinash, we really appreciate your kind words! Glad the team could give you the insight you needed and we’re always here if you need anything else 😊 …

5/5

Google

Thank you Rhiannon for your excellent service☺️

Nixon · 15 March 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 16 April 2026

Thank you Nixon!

4/5

Google

Am very grateful and pleased with the help and above all the prompt response and very good service from Jessica Jones - Property Advisor. Who attended me and so I could rent a very good room and I am very happy.

Julio · 15 March 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 16 April 2026

Fab, thanks Julio!

5/5

Google

The team at CPS Homes have done a great job renting my investment property in Cardiff. Great clear communication from the beginning to end, with all involved keeping me updated. Thank you.

Derek · 15 March 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 16 April 2026

Thanks Derek for taking the time to share this. Clear communication is something we pride ourselves on, so it’s great to hear you felt supported throughout 😊 …

1/5

Google

EDITED since I moved in I’ve been in my flat for 2 months and have had to have a contractor in nearly every week because it has so many issues. I’ve had; new bathroom tap, toilet cistern, shower unit and hot water unit put in. This should have been done before my arrival About a month after moving in my shower stopped producing hot water, and I was left 5 days without a hot shower despite multiple follow ups and being assured they would class it as an emergency and fix it on a weekend (they didn’t). A contractor finally fixed it except it was still not working as expected and he never came back. Today, yet again today the shower runs scalding hot then plummets to freezing. I’ve reported it but will do doubt be left waiting days as usual I did get a small refund for the time I was without hot water but it is shameful to be charging a tenant UPFRONT for a property that is not fit for purpose. (I paid all my rent for the contract as they wanted so much documentation to move in) Also fyi, I had a leak on a weekend and tried all 3 of the emergency contacts on their website. 2 said they were unavailable and 1 didn’t answer

Jodie · 15 March 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 16 April 2026

Hi Jodie, Thank you for taking the time to share your experience. We’re sorry to hear that the start of your tenancy has involved several maintenance issues, we appreciate how frustrating that can be, particularly when you’ve only recently moved in. Before any tenant moves in, we carry out a pre-tenancy inspection of the property. These inspections are designed to identify the vast majority of visible or known issues. However, it’s not practical (or industry standard) to run every appliance or fixture extensively during these checks, for example running every shower, tap or appliance repeatedly. Unfortunately, some faults only become apparent after a property has been in normal daily use, and several of the issues mentioned were first reported around a month or more into the tenancy rather than at move-in. When issues are reported, our role as managing agent is to arrange for the landlord and appropriate contractors to investigate and repair them as quickly as reasonably possible. While we understand that five days without a working shower is inconvenient, this timeframe can sometimes be unavoidable, particularly where a report falls close to or across a weekend and contractors need to diagnose the issue and source parts. That said, we did treat the report seriously and arranged prompt attendance. We are concerned by your report of intermittent issues since then and will investigate this internally: thank you for bringing it to our attention. And we will of course ensure that this latest report is followed up. We are pleased that we were able to negotiate a rent refund from the landlord on your behalf for the time without hot water. We strongly believe tenants should be compensated where there are genuine issues and where the reasonable time landlords have to remedy them has been exceeded, and we will always advocate for tenants in those circumstances. Regarding the out-of-hours emergency contractors, we’re sorry that none were available when you tried to call. These contractors are independent third-party businesses rather than employees of CPS Homes. While they have agreed to be listed for emergency call-outs, there are rare occasions where personal circumstances mean they are unable to attend immediately. Our emergency guidance does explain that if the listed contractors cannot attend after reasonable attempts to contact them, tenants may source their own contractor for a genuine emergency and provide the invoice to us so reimbursement can be arranged. Finally, when maintenance issues are reported, our role as managing agent is to coordinate the process rather than make the final decisions ourselves. CPS Homes is not the landlord or owner of the property, we manage the tenancy on the landlord’s behalf. In most situations, once a fault is reported we carry out initial checks and then seek the landlord’s authorisation for repairs, as they ultimately decide how and when work is carried out and they are responsible for the associated costs. We will always request that necessary repairs are approved as quickly as possible, but there can occasionally be delays while waiting for landlord instructions or contractor availability. Acting as the intermediary can sometimes be frustrating for us too, as it’s in everyone’s interest that issues are resolved quickly. We appreciate you raising your concerns and we will continue working with the landlord and contractors to resolve the ongoing shower issue as quickly as possible. Kind regards, CPS Homes.

5/5

Google

We viewed our property with Florence who was very knowledgeable about the property and the area. It was a really positive experience and Flo did a great job at making us feel comfortable to ask questions. Following our experience with Flo, we'd recommend using CPS Homes.

Ellyse · 15 March 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 16 April 2026

Thanks for your kind words Ellyse :)

5/5

Trustpilot

Your colleagues who showed us around…

Your colleagues who showed us around the property was excellent, answered all our questions showing excellent knowledge about property, was honest with his answers, I would recommend COS Homes .

David · 7 March 2026 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 3 June 2026

Thank you so much, David, that really means a lot to hear! 😊

5/5

Trustpilot

Prompt and helpful service

Prompt and helpful service! Sold 2 of our properties within the first month of listing them on the market. Will definitely recommend CPS. We also use them for rentals and have had no problems whatsoever. Efficient and professional.

BNNY · 3 March 2026 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 3 June 2026

Thank you so much for your kind words, it’s been a real pleasure helping you with both your sales and rentals! 😊

5/5

Trustpilot

Landlord experience

We have used CPS Homes to manage our property for several years and been very pleased with the service offered. All the staff, and Jordan in particular as our named contact, makes our lives as landlords so much easier. Emails are responded to quickly and efficiently and we can trust them to keep abreast of current legislation as well as to keep on top of the requirements of our specific property.

Jane · 25 February 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 7 June 2026

Thanks Jane for taking the time to leave such a thoughtful review. It’s lovely to hear how supported you’ve felt over the years, and Jordan will be so pleased to know he’s made things that bit easier for you!

5/5

Trustpilot

Excellent sales team.

Excellent sales team. They give you all stats in terms of rent and price and area which any investors is most interested in.

Avinash · 20 February 2026 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 3 June 2026

Fab to hear - thank you Avinash!

5/5

Trustpilot

Great Communication Throughout the Process

I’ve had a great experience with the agency throughout my application process. The team (Jessica Jones, Rhys and Nikki Hamer) has been responsive, professional, and supportive at every stage. Any queries I had were handled quickly and clearly, which made the whole process much smoother. I appreciate the level of communication and assistance provided and would happily recommend them.

OloladeGiwa · 20 February 2026 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 3 June 2026

Hi Ololade, thanks for the 5 stars and kind words. Jess, Rhys and Nikki will be so pleased to know their communication made a real difference 😊

5/5

Trustpilot

Have never had any issues with CPS

Have never had any issues with CPS. They have responded to and resolved all our queries promptly. Just signed a lease for our third year in our flat

Amy · 19 February 2026 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 7 June 2026

That's great to hear - thank you Amy!

5/5

Google

Really great service from all agents at CPShomes, communicated well, and ensured we understood the process of everything. Definitely Recommend

Oyewole · 16 February 2026 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 16 April 2026

Brilliant to hear - thank you Oyewole!!

4/5

Google

I’ve had a good experience renting from this landlord. Communication has generally been clear and responsive. Overall, a positive experience, and I would recommend them.

Prashanth · 15 February 2026 · CPS Homes Cardiff (34 Woodville Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about CPS Homes

Which CPS Homes office has the most reviews?

Cardiff (34 Woodville Road) has the most, with 2,025 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,716.

Where are the CPS Homes offices?

The two CPS Homes offices, by town:

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?
The Trusted Agent

Is this your office? Claim your page.

Get help from an agent