Trusted Agent profile
★★★★★
2,654 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,654 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,219
Reviews on Trustpilot
Business-wide
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CPS Homes's two offices, most reviewed first. Each has its own page.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2019.
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI highly recommend Nathan for his exceptional expertise. Our business partnership has consistently resulted in successful properties being bought and sold.
Thank you, Julia! We’re thrilled to hear about your successful partnership with Nathan. Your trust in our expertise is greatly appreciated!
5/5
GoogleA relatively stress free process selling my property through Cps, Sian valued the property giving an honest valuation supported with comparable evidence on prices on similar properties, Scott did a fabulous job taking all the photographs, and Chelsea progressed the sale keeping me informed at each stage. Thank you all.
Thank you, Eirwen! We're so glad to hear that Sian, Scott, and Chelsea made your selling process smooth and stress-free.
5/5
GoogleSuper agents!! CPS just know how to sell property. Excellent, professional presentation giving a sale it’s best selling shot . . but it’s the back office progression and attention to detail that sets them apart. Well done all round.
Thank you, Simon! We're thrilled to hear that our team’s dedication, both in presentation and behind the scenes, made a difference. Thanks again for choosing us!
5/5
GoogleThe team at CPS homes, led by Nathan, were absolutely brilliant. They communicated quickly and pushed my selling agent along when necessary. Recommend them without reservation.
Thank you, Leigh! We’re thrilled that Nathan and the team could support you throughout the process.
5/5
GoogleI strongly recommend CPS Homes for their excellent customer service and communication on every step of the purchase process. Both, Angela and Chelsea have been professional and helpful at all times, and patient enough to answer promptly all my queries. Thank you for everything! 🙂
Thank you, Efi! We’re delighted that Angela and Chelsea could provide you with the support and guidance you needed throughout your purchase - your kind words mean so much to us!
5/5
GoogleNathan and the team at CPS were great to work with. From sale strategy to the quality of the photos and video taken of our house, we felt like we were in the hands of professionals from day one. Although now settled in our new home and not planning on moving again anytime soon, if we do we’ll be back to CPS.
Thank you, Simon! We’re so glad you felt supported by Nathan and the team every step of the way, from strategy to those final photos - wishing you all the best in your beautiful new home!
5/5
GoogleCPS Homes Estate and Letting Agent were second to none when it came to purchasing an apartment in Bayscape Cardiff. They were swift to respond to our requests to view, facilitated the acceptance of our offer with ease and were always on hand to ensure the conveyancing process ran smoothly. Even after our purchase, the personable service continued, with Nathan resolving minor teething problems with the property management company on our behalf. The most professional, yet friendly estate agent we have had the pleasure to deal with.
Thank you, Gareth! We’re thrilled to have made your Bayscape purchase a seamless experience and that Nathan could help with those final touches. Hope you enjoy every moment in your new home!
5/5
TrustpilotSuper agents!
Super agents!! CPS just know how to sell property. Excellent, professional presentation giving a sale it’s best selling shot . . but it’s the back office progression and attention to detail that sets them apart. Well done all round.
Thank you, Simon! We’re thrilled to hear that our team’s professionalism and attention to detail stood out during your experience. Your comments inspire us to keep delivering the best!
5/5
TrustpilotBig thanks to Angela and Chelsea at CPS Homes
I recently purchased a property through CPS Homes and the experience was slick and smooth.Angela from the sales team was direct and clear. I felt I could trust her every word. Then I dealt with Chelsea for the sale progression. She was very responsive and helped to deal with any queries I had.
Thank you for your kind words Jonny! We’re delighted to hear that Angela and Chelsea provided you with such a smooth and positive experience throughout your property purchase.
5/5
TrustpilotExceptional Experience with CPS Homes
I recently had the pleasure of working with Nathan Walker at CPS Homes to sell our property portfolio, and I couldn't be more satisfied with the experience! From our first meeting, it was clear that I was in capable hands.Nathan brought a wealth of knowledge about the local market and provided a comprehensive strategy to maximise our properties appeal. He walked me through the entire selling process, addressing all our concerns and ensuring I felt comfortable every step of the way.The marketing efforts were outstanding. Nathan arranged professional photography and crafted an engaging listing that truly showcased our properties best features. The result? The properties attracted significant interest and received multiple offers within just a few days!Throughout the negotiation process, Nathan was a skilled advocate for our interests. They provided valuable insights and strategies, which ultimately led to a sale price that exceeded our expectations.Communication was always prompt and transparent, making it easy to stay informed about showings, offers, and feedback from potential buyers. I genuinely appreciated how Nathan kept me in the loop and made the experience feel collaborative.Thanks to CPS Homes we sold our properties quickly and at a great price. I wholeheartedly recommend them to anyone looking to sell their property. Their professionalism, dedication, and expertise truly make them stand out in the sales market!
5/5
TrustpilotExcellence service from CPS homes
The team at CPS homes, led by Nathan, were absolutely brilliant. They communicated quickly and pushed my selling agent along when necessary. Recommend them without reservation.
Thank you for your kind words Leigh! We’re delighted to hear that Nathan and the team provided you with excellent service and support throughout your selling journey - your recommendation truly means a lot to us.
5/5
GoogleIt was great time I had with CPS Homes. Hreat two years and I am so pleased with their warm welcome and service provided by them. I should thank the whole team but one person whom I cant forget is Villi Doneva. She was there all the time when we needed any help in our house and until I found another place to move after these years and make sure of the reference process by her self. Thanks Villi, thanks CPS student letting.
Thank you, Staicey! We’re thrilled to hear that Villy and the team provided you with such warm and supportive service throughout your time with us.
5/5
GoogleRhys and his team have been amazing in securing tenants for my property . Kept me informed each step of the way. Prompt feedback. Very efficient team.
Thank you, Judith! We're delighted that Rhys and the team could efficiently secure tenants for your property and keep you informed throughout the process.
5/5
TrustpilotJordan at CPS Homes
Jordan Parry has been fantastic when helping me rent my flat out for the first time! With clear and consistent communication on what's been happening, cannot thank him enough!Thanks again Jordan 💖
Thank you, Cherine! We’re so glad to hear that Jordan provided you with fantastic support and clear communication throughout your rental process.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi, We’re sorry that you’ve had a less than positive experience with us. We cannot currently locate you on our database, so in order to verify and learn more about your experience, we’d appreciate it if you could provide us with more information via feedback@cpshomes.co.uk. We look forward to hearing from you. Kind regards, The CPS Homes Team.
5/5
GoogleI had a positive experience with this company and Velislava kept me informed about how the process of signing the contracts was going at every stage.
5/5
GoogleOur contract was handled by Rhiannon Hughes and she was very helpful in securing us the apartment :)
1/5
GoogleLots of positive reviews from landlords. Have a look at what previous tennants think and what it has cost them! Also a channel 4 show that investigated the very unsavoury practices at CPS homes is a must watch. Horrendous business. Do not get involved with them. Edit: I am a previous tenant of CPS lettings, you can see below they are trying to discredit my review. This is the type of behaviour we had to deal with from them. Very unsavoury company who will make your life very difficult.
Hi Ryan, The reviews you see on this page are from contract-holders (tenants), landlords, buyers and sellers. Have you had an experience with CPS Homes yourself? We cannot currently locate you on our database. We house over 5,000 contract-holders every year and the vast majority are happy with the service that they receive from CPS Homes. Kind regards, The CPS Homes Team.
5/5
GoogleWe moved into a beautiful property today, it exceeded our expectations. Velislava was so patient with us as it took us a while to get all the documents and signing complete, but she made the process unbelievably simple and was very kind to us with her patience.
4/5
GoogleI recently had my rental agreement renewed through CPS Homes and thanks to Nikki for handling everything efficiently. She made sure that all the paperwork was completed smoothly without any issues. I Highly recommend CPS Homes for their professionalism and excellent service.
1/5
GoogleRating only, no written review.
Hi Ryan, We’re sorry that you’ve had a less than positive experience with us. We cannot currently locate you on our database, so in order to verify and learn more about your experience, we’d appreciate it if you could provide us with more information via feedback@cpshomes.co.uk. We look forward to hearing from you. Kind regards, The CPS Homes Team.
5/5
GoogleRating only, no written review.
Thanks for the 5 stars!
5/5
GoogleI have good experience with them they were helpful and nice
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff (34 Woodville Road) has the most, with 2,044 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,740.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
