Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleShame on this company, what a shame!!
After 5 years as a good tenant I'm having a nightmare, it's been 52 days since I handed over the keys and I'm fighting to get my deposit back.
5 years ago they did not make a photographic report claiming that there was no technology for this and now after 5 years they took photos of every centimeter, even photos of human hair were taken, trying to put as much difficulty and trouble as possible to delay the return.
It is very difficult to deal with the deposit team, I tried to schedule a meeting to inform them of how the apartment was handed over to us and they refused.
I will recommend everyone when trying to rent from this company, MAKE SURE THAT YOU TAKE PICTURES OF EVERY SINGLE CENTIMETRE OF THE HOUSE OR FLAT AND WRITE DOWN EVERY SINGLE PROBLEM FROM THE TOP TO THE BOTTOM EVEN IF YOU FIND A HUMAN HAIR IN THE FLOOR AND SEND THE INVENTORY FOR THEIR TO SIGN, AND KEEP THIS WITH YOU VERY SAFE COZ IF YOU DO NOT DO THIS, THEN THEY WILL DO IT WHEN YOU LEAVE AND YOU WILL HAVE THE SAME PROBLEM WHICH I AM HAVING NOW.
I hope no one goes through this situation I'm going through, it's embarrassing.
Cristian · 7 December 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 28 December 2024
Hi Cristian,
Thanks for your review. We’re aware that you’re currently in discussion with our team, who are liaising with you and your landlord regarding the landlord’s claim from your deposit. Bear in mind that occupation contracts are between the contract-holder(s) and the landlord, so it’s the landlord who chooses to submit this claim. We would much prefer not to have to make a claim from a deposit, as it's far quicker and easier to return a deposit in full. There have been delays in this return process, which we apologise for, though they have not been at CPS Homes’ end. The delays initially occurred whilst we attempted to ascertain what your landlord’s claim was, and subsequently when we’ve been negotiating with him on your behalf to have him reduce the amount of the claim.
To explain further, our contract with the landlord stipulates that we will document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as, again, being the owner of the property, they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which, if substantially different to the condition at the start of the tenancy, they may wish to claim for from the deposit.
When you moved in, you signed an inventory that read “unless otherwise stated, the condition of the property…is clean and ready for occupation”. You didn’t note any cleaning concerns on the document. We have significant evidence that cleaning was required when you left. You even offered to return to the property clean the areas of concern, though we cannot allow contract-holders to access the property again after their tenancy has finished.
Once the landlord has decided how they wish to proceed, we add comments to the inspection report and send it over to the contract-holder(s) for their perusal. We invite contract-holders to comment on anything noted as being over and beyond fair wear and tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. When contract-holders provide their comments, as we always encourage them to do, we revert back to the landlord and attempt to negotiate the deposit return of behalf of both. This is what we’re doing for you currently.
As you know, the landlord’s claim is not for just cleaning. We have presented you with evidence of other items too.
We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think is something that should be commended.
As with any deposit return, if a contract-holder feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication. We hope to reach this outcome with your deposit return in the very imminent future.
Many thanks,
The CPS Homes Team.
★★★★★ 5/5
Trustpilotswift response & simple process
Rating only, no written review.
Opeyemi · 6 December 2024 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotShame on this company
Shame on this company, what a shame!!After 5 years as a good tenant I'm having a nightmare, it's been 52 days since I handed over the keys and I'm fighting to get my deposit back.5 years ago they did not make a photographic report claiming that there was no technology for this and now after 5 years they took photos of every centimeter, even photos of human hair were taken, trying to put as much difficulty and trouble as possible to delay the return.It is very difficult to deal with the deposit team, I tried to schedule a meeting to inform them of how the apartment was handed over to us and they refused.I will recommend everyone when trying to rent from this company, MAKE SURE THAT YOU TAKE PICTURES OF EVERY SINGLE CENTIMETRE OF THE HOUSE OR FLAT AND WRITE DOWN EVERY SINGLE PROBLEM FROM THE TOP TO THE BOTTOM EVEN IF YOU FIND A HUMAN HAIR IN THE FLOOR AND SEND THE INVENTORY FOR THEIR TO SIGN, AND KEEP THIS WITH YOU VERY SAFE COZ IF YOU DO NOT DO THIS, THEN THEY WILL DO IT WHEN YOU LEAVE AND YOU WILL HAVE THE SAME PROBLEM WHICH I AM HAVING NOW.I hope no one goes through this situation I'm going through, it's embarrassing.
Cristian · 6 December 2024 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 26 December 2024
Hi Cristian,Thanks for your review. We’re aware that you’re currently in discussion with our team, who are liaising with you and your landlord regarding the landlord’s claim from your deposit. Bear in mind that occupation contracts are between the contract-holder(s) and the landlord, so it’s the landlord who chooses to submit this claim. We would much prefer not to have to make a claim from a deposit, as it's far quicker and easier to return a deposit in full. There have been delays in this return process, which we apologise for, though they have not been at CPS Homes’ end. The delays initially occurred whilst we attempted to ascertain what your landlord’s claim was, and subsequently when we’ve been negotiating with him on your behalf to have him reduce the amount of the claim.To explain further, our contract with the landlord stipulates that we will document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as, again, being the owner of the property, they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which, if substantially different to the condition at the start of the tenancy, they may wish to claim for from the deposit.When you moved in, you signed an inventory that read “unless otherwise stated, the condition of the property…is clean and ready for occupation”. You didn’t note any cleaning concerns on the document. We have significant evidence that cleaning was required when you left. You even offered to return to the property clean the areas of concern, though we cannot allow contract-holders to access the property again after their tenancy has finished.Once the landlord has decided how they wish to proceed, we add comments to the inspection report and send it over to the contract-holder(s) for their perusal. We invite contract-holders to comment on anything noted as being over and beyond fair wear and tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. When contract-holders provide their comments, as we always encourage them to do, we revert back to the landlord and attempt to negotiate the deposit return of behalf of both. This is what we’re doing for you currently.As you know, the landlord’s claim is not for just cleaning. We have presented you with evidence of other items too.We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think is something that should be commended.As with any deposit return, if a contract-holder feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication. As we’ve been unable to reach an agreement between you and your landlord in this case, an adjudicator is due to look at the case shortly. In the meantime, you have been paid the undisputed portion of your deposit.Many thanks,The CPS Homes Team.
★★★★★ 5/5
TrustpilotOutstanding
CPS were recommended to us when we decided to sell our house. They provided an entirely unique experience which reduced the stress significantly. The marketing was incredible and actually made me wonder if I wanted to sell. The sales team were smooth, attentive and highly effective. An outstanding service. Would describe them as 'In a class of their own.'
Helen · 5 December 2024 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
Trustpilotgood management
quick to find tenantsprompt management donekeeping landlord informed at every stepregular emails about landlords duties/updates from news/NRLA etcthanks charlotte and team
ABHAYA · 5 December 2024 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleExperience with viewing and accepting the contract for our property was quick and straightforward, Erin of the staff was very helpful and made sure we had clarity on all relevant details :)
Tom · 5 December 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 10 January 2025
Thank you for your feedback Tom! Great to hear the process was quick and straightforward and that Erin was so helpful in ensuring everything was clear for you :)
★★★★★ 5/5
GoogleI have just had the most amazing, speedy and very professional experience with CPS homes Woodville rd. Spoke to Rhys initially, who is very tapped into the marketplace, and knew exactly what best to do and placed it onto the website instantly. The team were extremely quick at getting the right group to the property to view, and within what seemed like moments, it was let. I spoke with Cameron a couple of times to arrange few things and drop keys off etc, and he along with everyone I spoke to were very helpful and knowledgeable, giving me a very pleasant experience indeed. 10/10
Dave · 5 December 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
GoogleExcellent service 👍for many many years CPS have been renting my property out. I've never had a problem excellent customer care. Rhys and the whole team at CPS are very professional, happy to go the extra mile. Highly recommend using CPS. …
Barbara · 4 December 2024 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 13 June 2024
Hi Barbara, thank you so much for the five stars!
★★★★★ 5/5
GoogleI used CPS in Cardiff the help house for 2nd year in university. All of the staff were so kind and useful though out the whole process. After finding a property that we look jenna was really helpful and had sure we didn’t have any unanswered questions and understood what the process looked like.
Lorna · 4 December 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
TrustpilotCPS have been letting my property out…
CPS have been letting my property out for many years. Rhys and all the team are always happy to help,they keep you updated step by step on the progress. I would highly recommend them.
Barbara · 3 December 2024 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 2/5
Trustpilotreally poor show
really poor show, I am an investor wanting to purchase a buy to let property in Cardiff, CPS where not keen to show me any properties on the first weekend I came to Cardiff, on the second trip they said that they couldn't show me any on the weekend again so I took time off work and travelled up on Friday afternoon to see 4 properties they had for me to view, the day before I was told that 3 of the properties I could no longer see, one had sold (fair enough). An hour before seeing the last after moving the time forward twice I go a call to say the landlord had decided no viewings. I did not feel like they made any effort to accommodate me. I certainly wont be bringing my business to them.
Roger · 2 December 2024 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 26 December 2024
Dear Roger,Thank you for sharing your feedback. We sincerely apologise for any frustration caused by the timing of our notifications to you, though please know that we always act swiftly on instructions from property owners and provide as much notice as possible to all parties involved. There are occasions when we’re told late-on that we can’t view a property as intended and, as you note, there are also times when we have a viewing booked in but agree a sale on the property in the meantime.Your commitment to viewing with us is greatly appreciated, and it’s never our intention to cause disruption to your plans. We understand how much effort goes into making a journey like yours to Cardiff, so we truly regret the inconvenience this situation caused.While we understand your decision not to engage with us in the future, we’d like to offer an alternative that might help if you reconsider. For any property of interest where timing or travel is a challenge, we’d be happy to arrange an initial video call to ensure it fits your expectations before making the journey.Please don’t hesitate to reach out if there’s anything further we can do to assist.All the best,The CPS Homes Team.
★★★★★ 5/5
GoogleSuper nice staff! Really helpful and quick.
Georgia · 2 December 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
GoogleReally nice estate agent, lots of helpful information
Emily · 2 December 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
GoogleRhys was extremely helpful when I met him last week.
I have asked him to let my three houses again for next year.
I gave him the keys at 11am and one of them was let by the afternoon . Excellent !
Thank you also to Rhiannon and Angharad for your recent help and all the staff generally in the office .
Helen · 2 December 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
TrustpilotCPS Homes and Rhys Owen
CPS Homes and Rhys Owen’s service is excellent. Professionalism and market knowledge is second to none for both landlords and tenants.
Masood · 30 November 2024 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 4/5
TrustpilotThe communication was great
The communication was great! Me and my two friends are renting a flat for second year of university and we found a great place for a great price. Even though we had some problems with the agreements of the property, they were quickly sorted and it was all done very professionally. The replies to the emails were exceptional and really helped us to resolve the issue. I want to give a big thanks to Nikki Hamer for the help as she was dealing with our problems with lots of patience. The only constructive criticism that I have is that all of the details should be displayed on the letting of the flat to avoid any confusion. I doubt this is an Issue often so there’s nothing to worry about. This issue was handled by Nikki with great co-operation. Overall , an amazing experience with CPS and would stick with them for my third year housing.
Toby · 29 November 2024 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotFast & easy process
The agents were helpful and accommodating when arranging viewings, and the whole process ran smoothly.
Ruby · 26 November 2024 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleVery neat and well organised
TOBI · 25 November 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
GoogleDerry was really lovely and helpful with our viewing :)
Jane · 25 November 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 4/5
GoogleReally amazing staff, especially Derry who showed us round and helped us get our second year housw!
Emma · 25 November 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
GoogleVery kind staff who were eager to help! Derry was more than helpful and a delight to work with. She was really organised and helped us at every step. Many thanks to CPS once again, i’d easily recommend them to any students who would like to secure a house with ease! :)
Ellie · 25 November 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
GoogleCPS Homes did an outstanding job with helping me find a student house for next year. Me and the other housemates were led around properties by Marta who was very helpful and informative, giving us relevant advice and things to look out for. I highly recommend this letting agent when looking for student housing!
Helena · 25 November 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
GoogleOutstanding Service and Expertise, Highly Recommended
CPS Homes has managed my properties for over 20 years. Throughout this time, their professionalism, knowledge, and dedication have been second to none.
Rhys and his team have consistently provided invaluable advice and guidance, keeping me well-informed about changes in letting legislation and trends in the market. This proactive approach has ensured my properties are always in compliance and remain competitive.
Finding tenants has never been an issue with CPS. Impressively, my properties are already let for the '25-'26 academic year, a testament to their efficiency and strong market presence. Their attention to detail and commitment to providing excellent service make me feel genuinely supported and well looked after.
I cannot recommend CPS Homes highly enough to anyone looking for a reliable and experienced letting agent. Their outstanding service has been instrumental in the successful management of my portfolio over the years.
Karen · 25 November 2024 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
TrustpilotAs a landlord
As a landlord, I’ve been thoroughly impressed with CPS Homes, especially Kacey. She’s professional, efficient, and always keeps me updated. Her proactive approach and excellent communication make managing my property completely stress-free. I highly recommend CPS Homes, and Kacey in particular, for their outstanding service!From Nagham Abbass
Nbsr · 23 November 2024 · CPS Homes Cardiff (34 Woodville Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
